4.0
Very Good 854 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

Located in Telese, Aquapetra Resort and Spa is in a provincial park and minutes from Old Baths of Telese and Terme di Telese. This 4-star hotel is convenient to Ruins of Telese Cathedral.

Rooms

Make yourself at home in one of the 42 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an indoor pool, and a sauna. Additional amenities at this Tuscan-style hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Food & Drink

Grab a bite to eat at the hotel’s restaurant, where you can take in a garden view and dine alfresco (weather permitting). Or stay in and take advantage of room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary continental breakfast is served daily from 7 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. This hotel has 2 meeting rooms available for events. A train station pick-up service is provided at no charge (available on request), and free self parking is available onsite.

How to Get There

Aquapetra Resort and Spa
S.S. Telesina, 1
Telese, 82037 Italy

Reviews

4.0 Very Good 854 Reviews
Beautiful place with to be improved service
Reviewed 1 month ago

We were at the Relais in the beginning of November, typical off season. We were nearly the only ones at the hotel, what we kind of enjoyed especially at the very silent spa area. We absolutely loved the wellness area, the look and feeling of the whole place, the spacious rooms, it was just really calming and a great time out from busy times at home.

There are a few points that unfortunately kind of squeezed our great experience:

- service could be definitely improved, it just was no “welcoming” mood. They were friendly but just as said, not too much.
- as the hotel was not crowded, there was no breakfast buffet anymore for guests offered during off season... BUT: we asked for some eggs as we do not eat super sweet in the morning usually and it was absolutely no issue for them- they brought us immediately some great scrambled eggs... just don’t be surprised if you are not offered a buffet during off season
- some English speaking tv programs would have been great (not necessary, but would have been a nice add on)

Magical Setting
Reviewed 1 month ago

A magical setting up in the hills an hour from Naples,
Staff were friendly and helpful, even with very little English.
The whole place has it's own special charm not withstanding it's First Dates fame.
Very quiet when we were there suited us.
Pool could do with some maintenance (leaves etc) and some areas look a little neglected.
Great cocktails and food in the bar/bistro area (although service a little slow - maybe as it was so quiet)
Wouldn't allow our 17 month old in the indoor pool as was part of the spa (very disappointing).
We got the train there and were collected in a (small) staff car. Dropped back off in town following day in a (dirty) works car.
Found out all trains were cancelled and the hotel arranged a driver for us for €120 back to the airport.

Shocking Customer service!!!!
Reviewed 2 months ago

I normally would not write a one star review but in this case, the management need to know. My partner and I stayed here for one night. As it was our last night of our holiday in Italy, we thought we would splash out a little and treat ourselves. We had to leave by 7am to ensure we got to Naples airport in time.
When we woke to at 6am to get showered, washed etc the water was far too hot to use. We got in touch with the guy on the desk and got a bottle of water so we could at least brush out teeth. There were no other options to wash/shower so had to leave the hotel without washing. Not impressed at all and no one to speak to at that time in the morning.
I got in touch with the hotel via email after a few attempts and it just went backwards and forwards a few times with them not answering it. Eventually they came back and said there was a problem and said they would give us a free nights stay. This does not help us as we live in England and it would cost £300-£400 just to get there. I have asked for a refund (3 times) and they now have just completely ignored me.
I do not expect this from a hotel that I thought was high quality. You should not treat customers like this. I have paid for a room and should be able to wash as part of our stay. You have not provided the full service but you are more than happy to take my money and then ignore me!!!

Beautiful relaxing resort, superb restaurant and great service
Reviewed 3 months ago

We stayed here for 4 nights after a weekend in Rome. It's about a 2/2.5 hour drive from Rome. However the trip here is definitely worth it. The resort is a truly beautiful, relaxing place with restored but modern buildings, set in 60 acres of woods and olive trees. The swimming pool and terrace areas are very well maintained and there are plenty of loungers and spaces to relax.

We stayed in a superior room and to be honest we felt it was a little short of the special touches you might expect in a place like this. It was quite simply furnished but the bed itself was very comfortable. There were a couple of minor annoyances though. There were only four hangers in the wardrobe between 2 of us. It was not obvious that any complimentary water was provided although we realised eventually it was. The shower was poor and it was difficult to get in a position where it kept working. It did not grip its stand without sinking.

On the plus side the restaurant is exceptional! We have been fortunate enough to eat in a few Michelin starred restaurants but this one is as good as any of them. Francesca the restaurant manager is absolutely awesome and a fountain of knowledge about the local food and wine. Her wine matching ability for the dinner menu was outstanding. The service all round is perfect. Thoroughly recommended!!! The breakfasts were good as well we thought.

Overall a great experience and I'm sure we will come back.

Superb
Reviewed 3 months ago

What an absolute gem this place is. We were staying in what was the lowest grade of room and it was still absolutely super. The food in the restaurant was fantastic and everyone who worked there was friendly, smiley and helpful. Many thanks to Francesca for organising the vineyard tour as well which was a highlight.

Like others we also hired a car and drove from Naples airport and found it a breeze. Yes you will encounter pot holes on the highways but just take your time and go around them! We would definitely recommend having a car as it makes reaching the surrounding towns very easy as Aquapetra is in the middle of nowhere a little and Telese (the closest town) doesn't have much going on. Benevento and Caserta in the surrounding area are both worth visiting.