After reading the reviews my wife and I decided to stay here. We were not disappointed. Every thing was perfect , the staff, the food, the room and the location were great. I would certainly recommend anyone to experience a wonderful hotel.

The reviews and photographs do this place do it justice. This is a superb hotel tucked away and surrounded by banana plantations. Had a room just away from the pool area on he ground floor which has two chairs and a table outside to allow you to admire the tropical garden and its attendant bird life. We even watched a film crew and actors at work one morning.The bedroom and shower room are massive. Some notable firsts for us, first time we have slept in a room with actual oil paintings decorating the walls, first time we have had to use steps to get into a king size bed and first time we have had a sunken shower.

The breakfast is more then adequate and of good quality. Omelettes etc. to order.

All the staff were very attentive from the moment we arrived. Taking our cases to the room as we wandered through the gardens.

The only niggle was I think there was an issue with the water when we there and apparently the plumber had to come from Tenerife? The water was ok but not excessively hot.

The hotel is tucked away down some narrow streets so pleased that we came by taxi as not sure we would have found it. The climb back to the town is relatively short but quite steep. The trip to the port and beach is much longer but still a steep incline.

There was construction work going on some 500m or so from the hotel when we were there, you could hear it from the outside breakfast bar but not from the gardens or room. I not sure what they were doing, I'm guessing building a by-pass for the town.

We would undoubtably come again as it is in ideal position and of course located on the west side of the island where all the sun is.

This is an extraordinary place to stay. Our room was akin to sleeping in an art gallery except it had a four poster bed. The gardens and pool area are exotic and in our opinion the (not cheap) prices are worth paying for a special experience. We felt the breakfast buffet could have offered a little more than it did although it was perfectly adequate.

This hotel has brought me and my wife the sun rays we needed this intense winter!

The weather in La Palma was perfect to relax outdoors! which is now imposible back in Belgium. Plus the art and the service in the Hotel make you feel like in a Palace.

Perfect place for couples get-away

I loved this hotel, I was travelling alone and it's somewhere really special for a treat, whether you're solo or in a couple (no families as it's adults only). Nestled in a banana plantation and 5 mins away from the historic cutsey town of Tazacorte AND on the sunny side of the island-the location is perfect. It felt quite quiet when I was there in January with lots of older couples and walkers. The property is rich with colour and flowers and plants and antiques and the staff are lovely, you really feel like this is a haven.

In summary it's all super relaxed, so maybe the following points are overly picky but when you're paying high end prices-I think the details matter?

A few things have prevented me from rating it as excellent. Some of the smaller touches-such as bringing suitcases in from the car. The woman at reception offered but she was on her own and also I felt I couldn't ask her and she didn't insist, so I struggled in on my own. And there was no offer to help me when I checked out. I was only given a brief tour of the hotel and no historical information-it's such an interesting place and this would have been a nice touch. Also I would expect unlimited water in a hotel at this price point-you got a few soft drinks per day and only one was still water. And the pool is NOT HEATED! Which may work in summer but not in January.

But my main issue was the food. Breakfast was great-huge selection of sweet and savoury, a hot eggs menu and cold buffet, even cava! But the first time ordered tapas was pretty bad. Patatas was 5. FIVE. Yes, that's right... CINCO potatoes on a plate for nearly 5 euros, another tapas was inedible dried up calamari which I sent back. I tried again with the room service menu-this was all sent straight back-tasteless watery noodles for 13 euros and a few leaves and slices of tomato masquerading as a salad for 9 euros. This time a manager came to my room and explained they were changing over the chefs and kitchen staff. He was very apologetic and insisted I try some more of the tapas complimentary. I then had 3 incredible tapas dishes that were fresh, flavoursome and delicious. Perplexed how they could have come out of the same kitchen.

Anyway, definitely stay here but I would eat in the nearby town until the food issues are sorted out.