4.5
Very Good 806 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

A stay at Zanzibar Serena Hotel places you in the heart of Zanzibar Town, walking distance from Shangani Beach and Old Fort. This 5-star hotel is within close proximity of Forodhani Gardens and House of Wonders.

Rooms

Make yourself at home in one of the 51 individually furnished guestrooms, featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy body treatments. You can soak up the sun at the private beach or enjoy other recreational amenities, which include an outdoor pool. Additional features include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Mingle with other guests at a complimentary reception, held daily. Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary buffet breakfast is included.

Business & Travel Amenities

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

How to Get There

Zanzibar Serena Hotel
Kelele Square
Zanzibar Town, Tanzania

Reviews

Right in the heart of Zanzibar
urbanskript

Serena is one of best hotels in Stone Town and there’s a reason that’s the case, it’s location is unmatched. The service was also great but the buffet food was nothing to write home about, so if you’re looking to experience good food you’re better off going to restaurants in the area. Loved the pool and watching kids playing at the beach during sunsets was quite special.

Enchanting location, superbe architecture and gracious staff!
Robin H

History, Omani architecture and the beauty of the Indian Ocean! This is an attentively restored 17th and 18th century property alongside a lovely beachfront. In the heart of exotic Stone Town, the Serena is a super interesting hotel. You will be greeted with a hot towel and drink upon arrival and the client-care attitude of the staff will never cease. We (my fiance and I) could not get over the Omani design and decor, which was enchanting. Everything was clean - everywhere - and again the staff, especially for us: Miss Zena (front desk) and Mr. Mollell (manager) and dining and kitchen staff, including Jackson and a very gracious egg and waffle chef for breakfast (I wish I could remember his name), were all laser focused on our stay being top notch! Now, the reason for 4 stars instead of 5 is because being Zanzibar (and Tanzania ultimately), the infrastructure was not perfect. For us that meant that we had to be moved from the lovely suite we were assigned because the hot water boiler was on the blink. No problem for Mollell (the manager); he immediately put us in a different part of the hotel with an even better terraced view of the expansive ocean - and, hot water on demand! Nice work, Mollell! O.k. - the only other reason for 4 stars is the fancy dinner restaurant. Jackson, our waiter was amazing, but unfortunately the chef prepared perhaps the worst lobster meal we had ever tasted. We could not eat it. Yikes! Yet, I highly recommend this hotel. Amazing!

A lovely short stay
TokyoJimmy

We stayed at the Zanzibar Serena Hotel after two weeks of being on safari and really enjoyed it. We were met warmly at check in and were in our room in no time. We enjoyed a seafood meal at the Baharia Restaurant, which was pricey by local standards but beautifully cooked and with very good service. The hotel has a lovely heritage atmosphere with lots of period furniture which has information attached to them so you can appreciate their history more. The lobby is beautiful, with tile and woodwork sympathetic to the hotel’s historical past, with a small fountain. There is no lift though so visitors who find stairs difficult should ask for a ground floor room. The room we were given had a nice view of the beach and garden. We had a good TV with international channels, good WIFI, a huge bed with mosquito net, hairdryer, umbrella, safe, lots of space for clothes and bags, and a nice balcony we sat out on. Maintenance was good, they spotted a bulb had blown in the bathroom which we hadn’t noticed, housekeeping was good as well. The bathroom was not the biggest but worked well and we had enough space. The hotel is in an excellent location, no more than 10 minutes’ walk from most of Stone Town’s shops, sights and restaurants. The afternoon tea is served by the pool. The pool is nice and offers a place to relax or swim and was usually quiet during our stay. The manager talked to us a couple of times to ensure we were having a nice stay. The negatives we encountered were minor. The beach outside the hotel is a public one so you see lots of the local life, but the stairs down to it from the hotel just end on some rocks so clambering down without hurting yourself is not easy. The people on the beach can be noisy if you are a light sleeper, and one of the nights we were there some of them made a large bonfire which meant our room was smoky. One of the cafes a few doors up played load music on tow of the nights we were there which would also affect a light sleeper. If a message is left for you, you must collect it from reception. I was left one without knowing and got it 12 hours late as a result. It would be better if they were delivered to the room. The main area of consternation during my stay was the bar. Service was inconsistent, sometimes completely absent. They always seemed surprised that I wanted to pay or sign it to my room. Pricing at times seemed very made up until it was printed on the bill. Sometimes the staff did not even know how the till worked or had a pen to sign it with. But the rest of the hotel made up for it and I would recommend a stay in this lovely property.