4.5
Very Good 791 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

A stay at Zanzibar Serena Hotel places you in the heart of Zanzibar Town, walking distance from Shangani Beach and Old Fort. This 5-star hotel is within close proximity of Forodhani Gardens and House of Wonders.

Rooms

Make yourself at home in one of the 51 individually furnished guestrooms, featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy body treatments. You can soak up the sun at the private beach or enjoy other recreational amenities, which include an outdoor pool. Additional features include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Mingle with other guests at a complimentary reception, held daily. Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary buffet breakfast is included.

Business & Travel Amenities

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

How to Get There

Zanzibar Serena Hotel
Kelele Square
Zanzibar Town, Tanzania

Reviews

4.5 Very Good 791 Reviews
A perfect hotel in Stone Town
Reviewed 2 weeks ago

Excelent location for Stone Town with a vintage flavour.
However if you are looking to relax on the beach, one hour transit by van should be expected because the local beach is out of bounds.
Service is outstanding and pool is amazing.

33wedding anniversary
Reviewed 4 weeks ago

The hotel was amazing upgrading us to suite 33 to coincide with our 33rd wedding anniversary. The hotel is fantastic reasonable clean and staff extremely friendly and welcoming. Good air conditioning and highly recommended.

Averagely good
Reviewed 4 weeks ago

It was quite nice but they could improve on their breakfast and dinner
They have very welcoming workers they are ready to serve you and to attend to your needs.
It was the best holiday i have had in quite sometime.
I even went there twice but the second time was not as good as the first

A perfect Swahili stay
Reviewed 1 month ago

I lived on Zanzibar in 1997 when this hotel was new. I used to go for lunch there occasionally and dreamed of staying there but never did.

In 2019, I finally returned to Zanzibar and there was no question where I would stay. It was The Serena. I arrived to a gracious and warm welcome and was quickly shown to my beautiful premier room, with a large corner veranda with views right on the beach and the Indian Ocean. The room was quiet, tranquil, and beautiful. The showers were hot and water pressure excellent.

My rate included breakfast. Every morning, the wonderful and gracious staff welcomed me for a sumptuous buffet consisting of everything you could imagine and many you could not even imagine. Service was always attentive and gracious. You sit at a table with windows open right on the beach and you just sit and watch the wonderful scenes go by. I sat for 1-2 hours every morning enjoying this peace and tranquility.

The pool is spectacular and the hotel has direct access to the beach. The section of beach at the Serena is excellent as well and now, unlike 1997 when the waters had some pollution issues, the waters and beach are routinely used by everybody for games, exercises, and swimming. I started every morning before breakfast swimming in the ocean and the pool as well.

Throughout my visit, the staff showed themselves to be exemplary. Every person you run across at the hotel is delightful, welcoming, and helpful.

In short, my dream of staying at the Serena as a younger man in 1997 was fulfilled in 2019 as an older man and I can truly say every aspect of my stay exceeded my lofty expectations.

Finally, this place is truly infused with true Swahili design, not faux Swahili design like some of the newer neighboring hotels. Stay here. It is the real Zanzibar thing.

Perfect in Many ways
Reviewed 1 month ago

Serena Hotel is a great choice for an authentic Swahili style hotel experience in the middle of stone town. The stunning open windows overlooking the bustling town and the Indian Ocean will leave you feeling both at home and mesmerized. The ambience as you dine is truly grand; whether on the roof top or ground floor, your ears are serenaded by the Taarab bands and your eyes with the gorgeous scenery. Meal times are not just about the food (You have the absolute best view!).
Its location is a big plus for the avid explorer - who will find exploring town so easy. A 2-minute walk and you are at the exuberant Forodhani food market which is home to a great many stalls where locals and tourists alike come out for evening meals, the old Fort Stone Town’s oldest building, which has had many functions over the years including an army barracks, a prison a and now serves as an entertainment center and home to Zanzibar’s Film Festival; House of wonders, which once was the Sultan of Zanzibar’s residence and now famous for being the first building in the whole of East Africa with Electricity and running water and a steam elevator; and even a little ways across the Indian ocean to Prisoners island home of Aldabra giant tortoises, averaging in weight at a whopping 200kgs. Just around the corner from Serena are some amazing little boutiques and a taxi rank. With both variety and convenience at your fingertips, it’s an excellent place to start your touring and shopping.
The service here is I think their big cherry on top. The way I was treated, I see a 25-year dedication to customer service excellence (the hospitality was impeccable). They have mastered the art of making people feel truly welcome. During my stay, I fell ill and they bent over backwards to help. I felt a bit ill while on stay here and Saada one of the waitresses at dinner brought me some ginger tea all the way up to my room to help settle my tummy. She was so sweet and being a solo traveler this was very comforting. So, if you’re keen to feel like one of the A-List, definitely give this place a try.
Side note I was as good as gold the next day. 😊