5.0
Excellent 1334 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • A clifftop spa hotel in charming St Ives, with breakfast and dinner included
  • Cute cobbled streets and boutique stores
  • Rugged cliffs and glorious beaches
  • The tranquillity of the luxury spa

What To Know

  • The Terrace serves freshly caught seafood with sweeping views of Porthminster Beach
  • WiFi can be spotty
  • The spa and pool are both on the small side
chair restaurant home Dining overlooking Island dining table

Overview

A charming clifftop Cornish hotel with a lovely spa - includes breakfast, dinner and a sea-view room

The Lowdown

As Cornish as a cream tea, the St Ives Harbour Hotel & Spa has charm, character and class in abundance. Elegantly perched above the golden sands of Porthminster beach, with stunning views across the water, locations don’t come much better than this. Sip tea on the terrace as you watch the waves lap against the picturesque Godrevy Lighthouse. Take it easy in the high-ceilinged bay-view lounge, or take the short stroll into St Ives to explore its maze of cobbled streets which are dotted with independent shops and cafés.
The hotel has its own brand new spa, complete with indoor pool, where you can indulge in luxurious ESPA treatments and products. The stunning Terrace Bar & Restaurant is a must for food and drink lovers. It serves up a feast of locally sourced, seasonal dishes – including fresh-off-the-boat fish – to be enjoyed against a backdrop of the ancient harbour.

Rooms

Rooms are luxurious and effortlessly elegant. Prepare for an exquisite night’s sleep courtesy of quality Egyptian cotton linens and Oxford pillows.

Dining

The Al Fresco Terrace overlooks the bay and serves a menu of fresh, seasonal and simple Cornish classics. We’re big fans of the excellent wine and cocktail list. The Harbour Restaurant is open for breakfast, lunch and dinner and offers panoramic views of the coast that are every bit as delicious as the fresh fish, seafood and seasonal cuisine it serves. Afternoon tea can be taken in the glamorous bay-view lounge – an absolute treat.

Spa

The newly opened spa features an indoor pool complete
with swimming jet, relaxation areas, hydrotherapy pool, sauna, crystal
steam room and a state of the art fitness suite. The treatment menu
includes some serious pampering options using world-renowned ESPA
products. As you’d expect in such refined surroundings, fluffy white
robes, slippers and rehydrating herbal teas are all available too.

Location

St Ives is just so pretty. Follow the criss-crossing cobbled streets – affectionately known as the ‘downalong’ – to the town itself, where you’ll find a fabulous mix of artists’ studios, boutique shops and independent cafes. In terms of natural beauty the location is hard to beat. The bay is quintessentially Cornish, with turquoise waters and sandy shores flanked by imposing cliffs; simply breathtaking.For the active types, St Ives has one of the best surfing beaches in the UK and at this time of year the surf schools have good rates for first timers, children and adults.

How to Get There

St Ives Harbour Hotel & Spa
The Terrace
St Ives, United Kingdom

Reviews

We booked for 7 nights
Steve A

We thought we would treat ourselves having looked at the website. On arrival our first impressions were the valet parking was rushed they took our car before we had fully unloaded and parked it about a 5 minute walk away.
Room was ok quite nice really.
We were warned by 2 people staying at the hotel not to eat in the restaurant as the food was awful. We did have breakfast but the cooked food arrived at out table luke warm both times so we stuck to the continental buffet
We went to use the spa facilities but the Jacuzzi wasn't working properly we asked staff who said they would look into it 2 days later a member of the management team asked if everything was ok we told him about the fault which he resolved quite quickly but the next day someone smashed a glass into the swimming pool so we were unable to use for the rest of our stay when we asked staff if they had anything in place in another hotel we were told "you will have to use the local leisure center at a cost of £5 each" basically get on with it.
When we were checking out we made these complaints and were told to e mail the spa direct this we did and were told that the general manager would look into this on his return from holiday despite more e mails sent from us we have been ignored and up till now have had no reply from anyone. We would have got better value from somewhere like a Premier Inn wouldn't stay here again if you paid us.
On the plus side St. Ives is lovely so we will return but give this hotel a wide berth

appalling value for money
jw8443

we stayed at this hotel for 4nights and what it charges for a night really is not worth it.
to summarize.

* rude reception staff on arrival and check in.
* cursory gin and sherry in the room decanters were empty and when asked twice for them to be refilled after arrival did not happen. I had to physically take both decanters to the reception. more rudeness.
* Bathroom taps were loose in the bathroom. I re tightened it myself.
*Gutters outside the room were Brocken to the point when it rained there was a waterfall onto the balcony.
* very slow dinner service to the point of it being "Fawlty towers" comedy.
*Breakfast they ran out of pots of jam.
*Very low water pressure and lack of hot water.
* received a parking ticket from where the hotel park the guests cars. When I produced all permits and emailed the hotel manager/hotel it fell on "deaf ears"
* No lighting in the parking area which I can only describe as a health and safety nightmare with no lighting to check your permit is visible, I question the duty of care the hotel has for its customers.

For what is advertised as luxury Hotel and spa is far from the truth. This hotel needs to spend a lot of money on the smaller areas that actually matter to customers.

We will not be staying at this hotel ever again and hope this review makes people think twice and not be enticed by the glossy pictures and sea views that they portray.

Very poor for a tourist destination.

Hotel manager should you wish to reimburse me for the parking fine that would be very welcome and to prove someone from the chain of hotels actually reads these reviews and customers satisfaction actually means something to you.

I am a very seasoned world traveller both business and pleasure and this hotel chain will never again feature on my places to stay and I will advise business colleagues accordingly.

Great Location, Great staff BUT read on
davebwiseman1

 We’ve already booked for next year. At the apartments next door, much cheaper, much more spacious and much better equipped 

This is a good hotel for a 2 or three night stay but longer than that and the weaknesses shine through with a 5,000 watt light

We had to cancel a US holiday at short notice to stay in the UK and decided on St Ives. The Harbour hotel looked great so we decided to stay there. There was no availability of suites for the first 6 nights so we booked six nights in a twin bedded room followed by three nights in a suite.

The hotel offers a mid week 2 night break including Dinner one night for slightly less than the standard room rate so we tried to book Mon/Tues as a 2 night break, Weds/Thurs as a 2 night break, Sat/Sun at standard rate then Mon/Tues as a 2 night break in a suite and Weds at standard rate. Impossible. So I called reservations. After much trouble, we eventually managed to book the first six nights as described but could not book a dinner included rate in the suite – how odd. The hotel is clear that they accept American Express but the telephone booking service couldn’t. After my card was refused I called Amex who told me clearly that the hotel had stopped taking Amex so I called back, paid with another card and accepted the loss of 5,000 Air Miles that I would have earned on Amex. Strange that the hotel itself did accept my Amex but not the booking service!

We arrived to find that the hotel is on a double yellow line but super efficient welcome. The porter took our bags and valet parked our car. Very friendly check in. Outlined the booking issues and the delightful lady at check in promised to remove the third dinner from our bill so no worries.

Went up to our room. A few comments here. DO NOT BELIEVE THE PHOTO OR DESCRIPTION. The photo of a double room is taken from outside the room. The room is tiny for a longer stay. We had a suitcase each but there was only enough room in the wardrobe to unpack half of one suitcase so life was a continual juggle.

Open the window or binds? Move the two suitcases, move the table aside, open the window and then put it all back
Get dressed in the morning? – Suitcase on to bed to find what you need
Sit watching the harbour and beach? Suitcases on to bed

We are quite short so it was also annoying to have to get a chair to stand on to get to the room safe.

After 6 nights we moved into the suite with balcony. Lots ore space but still the same tiny wardrobe so carried on living out of a suitcase and climbing a chair to get to the safe

DON’T BELIEVE THE Gin and Sherry in the room. Despite asking several times at reception this never arrived in our first room. On the seventh night when we moved to our suite there was a carafe of Gin and one of Sherry. Enough for a single each which was never topped up. We were promised an adjustment to the bill for nights of buying a couple of drinks at the bar instead of having pre dinner drinks in our room overlooking the beach. By my reckoning that cost us around £60/night EXTRA and meant we had to go to the bar - BUT

The biggest issue by far was the bar.

There were two weddings while we were at the hotel. Both wedding parties asked for the bar music to be turned down. One evening three couples in 10 minutes asked for the bar music to be turned down. We asked EVERY night but the volume and playlist are set by the group management apparently – clearly a bunch of 20 year olds who have no concept of understanding their guests needs. It is possible because the morning playlist was quite good but the evening one was solid heavy thump and quite unacceptable to the guests staying there. The stupid thing is that the hotel is losing loads of money from people who go into the bar, hear the music and walk out again.

The best night was just before we left when the internet connection was so bad that there was no music.

The internet at this hotel is almost non existent. When you can get a connection the speed is appalling and it drops out all of the time. The Hotel Manager says that this is being addressed yet the apartments next door have fibre broadband, and the restaurants in town have perfectly good connections. I tried one Internet conference call and in 20 minutes the call dropped out 6 times.

Service is generally OK but we had to continually go to reception – no bottle opener in our suite, ripped pillowcase not replaced by housekeeping so we had to go to reception, all small things but they kept adding up. In general we did not rate the housekeeping very highly and the rooms should be inspected by the housekeeping manager a bit more to improve the quality there.

We were surprised that there was no option to keep the towels – they were diligently replaced every day. Most hotels these days strive to minimize use of detergent and hot water etc. so only replace towels left in the floor. Apparently this policy is because many guests take their towels to the beach! Really? In September? I think it has more to do with the towel rails being so small that there is nowhere to hang them

Spa was super – my wife had a couple of massages. One small point is that the Hot Tub has loads of leaks in the tiling which et cold water through.

Must compliment the restaurant – excellent menu. Superb food and well cooked with great service and views.

Check out was a bit disappointing. I was surprised to see dinners on the bill however when I pointed out the offer we had been made on check in and the several times we had mentioned the lack of gin etc in our room, I did get a small reduction on the bar bill. £360 on a bar bill of £1,445 of which £155 was the dinners which were billed by mistake.

The manager, Frederico, is a really nice guy but he needs to go through the hotel with a fine tooth comb and see the hotel as others see it – a bit tired and frayed at the edges and not honestly great value for the price charged.