4.5
Very Good 331 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Kids Club
  •  Parking On Site
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at Songtsam Retreat at Shangri-La – MGallery Collection in Shangri-La, you’ll be in the historical district and minutes from Ganden Sumtseling Monastery. This 4.5-star hotel is within the vicinity of Guishan Park and Diqing Museum.

Rooms

Make yourself at home in one of the 72 guestrooms featuring free minibar items and minibars. Your Select Comfort bed comes with down comforters. Wired and wireless Internet access is complimentary, while DVD players and satellite programming provide entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with onsite massages, body treatments, and facials. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride on the shuttle (surcharge), which operates within 8 km.

Food & Drink

Satisfy your appetite at one of the hotel’s 2 restaurants. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include a business center, limo/town car service, and a computer station. Planning an event in Shangri-La? This hotel has facilities measuring 1765 square feet (164 square meters), including meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and limited parking is available onsite.

How to Get There

Songtsam Retreat at Shangri-La – MGallery Collection
Song Zan Lin
Shangri-La, 674400 China

Reviews

4.5 Very Good 331 Reviews
A+++ on all aspect, highly recommended
Reviewed 2 weeks ago

For a $200/night hotel, you are getting the level of service / room quality that is on par with the best hotels in the world, and the food from the hotel owned restaurant is out of my surprise - almost all the dishes we tried there (1 dinner and 1 lunch) were very tasty, I wish we could have stayed longer to tried more of their menu items (tip - all the beef dishes are very good).

More details below:
Service
- the check in process reminds me of a traditional japanese hotel - your bags are taken by the hotel staff, you get sorted at one of the couches in the check in lobby, served with hand towel, tea and cookies, then someone will come to take your ID and proceed with the check in procedures, after that the staff will give you a brief intro to the hotel amenities and activities, nearby sightseeing options (hotel provides 2 free tickets per room to a temple nearby for sightseeing purposes, with free shuttle service). Then you are taken by the staff to your hotel room using a golf cart type of motor vehicle. Staff brings your luggage into the room, this competes the check in process.
- The hotel’s assistant manager is very attentive whenever there is issues raised, we had a problem with our soup, the manager helped us resolved it right away (made new soup), she also inquired about our thoughts on other aspects of the hotel, whether we liked the food, the spa or the rooms themselves, we felt that she truly cared about the guests there and wanted to make the hotel better . The hotel is actually a chain in western China that targets tourist spots in the hard to reach mountains from Sichuan to Tibet.

The room: the only downside is that they don’t have bathtubs in the deluxe rooms (only suite rooms have tub), other than that it’s a very comfortable and spacious room, with a huge lounge chair/sofa similar to a size of a twin size bed, there is also a backyard for the deluxe room type with some chairs, facing a huge ranch.

Other items that are free in the room: plate of cookies and ginger tea left in a thermo bottle to keep warm, at least 4 bottles of mineral water, beer and soda in the fridge is also free of charge.

酒店各方面都超满意的,房间舒服,工作人员服务态度超级好,看到了客人绝对会笑着打招呼,酒店经理超级热情/关心客人的入住感受和各方面的体验,还有客房的负责人小姐姐知道我遇到问题也会马上帮忙解决。

我感受最深的就是酒店的服务态度了,简直是我这辈子住酒店都没遇见过的超级好服务,绝对比日本那些高级旅馆的服务都要好,不论是办理入住过程中的帮忙搬行李,招呼我们坐在沙发区吃饼干喝茶等待工作人员复印证件,还是介绍附近景点和酒店的晨间呼吸活动,到吃饭的时候还有少数民族唱歌表演,再有住宿时遇到的问题几分钟之内就有人赶过来解决。酒店经理姐姐特别负责任,特别询问了我们的入住感受,有什么问题可以改进。

酒店第二棒的是饭餐太好吃了,各种牦牛肉菜,羊排,我简直不想走了想再吃几餐:)还有香辣牛舌简直太好吃了,超级推荐!

酒店房间(我们从普通双床被升级成豪华双床房)也是特别好,房间超大,床特别舒服/腰痛的人也能睡得好。除了床以外,还有一个特别舒服的床那么大的木头沙发椅,房间也提供了免费的饼干,热姜茶装好在酒店提供的保温杯里,床头和桌子上有一共四瓶矿泉水,两瓶啤酒和可乐在冰箱里。唯一的小遗憾是整间酒店的房间除了套房,都是没有浴缸的,所以想泡澡的话,可能要订稍贵的套房了。

另外酒店附近就是松赞林寺,酒店提供免费门票和免费接驳车去参观,也提供免费机场接送,超级方便的,提前预约就可以了。

总之很推荐来香格里拉住这里,虽然比外面的民宿贵一倍,但是真的一分钱一分货,绝对不会让你失望的!

Beautiful but not worth the price tag
Reviewed 1 month ago

On a relative basis, this hotel stands its ground but on an absolute basis the value for money is not there. For now, Shangrila may be a necessary stop before journeying further inland, but in the future, once the new highways are built I would personally elect to just do a quick daytrip and then return to Lijiang or another lower elevation area. It's not the hotel's fault that it sits at 12000ft, but the fact remains that altitude sickness and high altitude symptoms are an uncomfortable reality.

Outstanding position
Reviewed 2 months ago

Beautiful boutique hotel with an unrivalled position next to the Songtsalin Monastery. The rooms are comfortable and clean and the service excellent. The spa is to be recommended as is the restaurant.

Outstanding beautiful hotel
Reviewed 2 months ago

Everything about this hotel is well done—from the fabulous site with a great view of the monastery to the beautiful dining rooms (western and traditional Chinese) to the splendid well appointed rooms. The copper giant bathtubs are wonderful, as is the welcome sweet spicy ginger tea and cookies in the rooms. Be sure to ask for a room with a good view and splurge for an excellent massage in the lovely spa.

Great boutique hotel
Reviewed 8 months ago

Beautiful hotel next to the monastery... nice decor.... it’s restaurant served us great vegetarian food... staff is pleasant and well meaning.... rooms are very dark and depressing probably because they are built for severe winters..