4.5
Very Good 5175 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Casino
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
restaurant Bar

Overview

Location

With a stay at Hotel Riu Palace Costa Rica – All Inclusive in El Ocotal, you’ll be on the beach and close to Ocotal Beach. This 4-star resort is within the vicinity of Haras del Mar Equestrian Center and Coco Beach.

Rooms

Make yourself at home in one of the 538 air-conditioned rooms featuring refrigerators and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages and facials. Before a night out at the casino, the 4 outdoor swimming pools are a perfect way to relax and recharge. Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. This resort has 5 meeting rooms available for events. Free self parking is available onsite.

How to Get There

Hotel Riu Palace Costa Rica – All Inclusive
Playa Matapalo- Sardinal
El Ocotal, Costa Rica

Reviews

4.5 Very Good 5175 Reviews
Not happy!
Reviewed 19 hours ago

This hotel offer all inclusive, I have been traveling around the world with my wife. And let me tell you without making sounds not... service wise is not the best. People at the restaurant and service in general, they do not even pay attention to costumer since they are so deep in their own business.Food is not as great as people have told me. I will not recomend this hotel for a pleasant stay. I will recommend to do a research to get something else.So sorry.

Not the Palace it was 5 years ago
Reviewed 21 hours ago

This is my second trip to the Riu Palace and I was a bit disappointed. It is a beautiful resort with impeccable grounds and guest areas but I remember the palace as a stately place catering to affluent travelers. Now it seems more like a run of the mill all-inclusive. Loud music at the pool all day, As another reviewer noted, the resort is showing signs of age, but to me, more than that it shows a decline in the level of quality you would expect from a high end resort. chips and scratches on the walls and furniture, painters who paint over electrical outlets, don't wipe off trim, the room desk was made of plywood and wobbly.
This resort was originally an adult only resort, not anymore.

We reported a leaky toilet our first day, after 2 attempts to fix it, it still leaked. It still leaked when we left.

(I am a foodie, so maybe this is a bit picky) At the Japanese restaurant, I ordered the ramen with duck and shichimi togarashi (a Japanese spice blend). When served, I thought the dish was rather bland, missing something. When I inquired about the shichimi togarashi, the waitress checked with the chef and informed me they didn't have any. That particular spice has a very unique and somewhat hot flavor and would have been the predominant flavor compound in the dish (I have been to Japan many, many times). Without it, it was $0.50 pack of ramen noodles and they left out the spice packet.

This is the second time I have been disappointed with a RIU Palace (See my review of the Riu Palace in Punta Cana).

Amazing!!!
Reviewed 22 hours ago

We went for our honeymoon and had the best time ever! The room was impeccable, staff was extremely kind, and we even made friends with our tour guide! Weather was very dry, perfect for the beach. We saw monkeys and toucans. Not much entertainment at night but we went to so many excursions we wanted to relax in our rooms anyways. I would definitely come back. Truly something to remember.

Family Vacation 2019
Reviewed 2 days ago

My family vacationed at this Rui location week ago. The resort overall was beautiful. The resort staff was phenomenal. During cmy check in process it was smooth with no hesitation. My customer representative was named Blekis and she was awesome. She provided me with a lot of information. However, there were items that made me look differently at.
Arenal which is the main restuarant at the resort staff was friendly. The restaurant has one employee named Monica who took time to make me, my children and family members feel welcomed and comfortable during our family meal times. She took the time to find out my children food allergies. The Papagayo Steakhouse opens up at 6:00 PM. They have a seating of first come first serve. However, once the restaurant reaches 90 people they stop serving guests. On night we arrived at 5:35 and stood in line until 6:05 only to be told by the hostess that the restaurant is closed because they had reached 55 guests. Several guest in line was upset about this. But, I would say the restaurant had the BEST steak and lobster tails a person could have while vacationing at the resort.
The beach provided me with the second puzzled different outlook. The resort do inform you that this is a public beach. But what they don't inform you of is that residents sit on the beach about 100 feet away from the resort walkway hanging out. One resident hanging out on the beach followed me and my family while we trying to walk along the beach. The beach was a little walk from the resort's walkway. However, as the lady is following us trying to sell items to us she nods to some men hanging on the beach. At this point we decided to return to the resort walkway.
Overall, I would give the resort a 4.5 out of 5. Mainly because of the resort's staff there. Their staff set the tone for customer service for this location. I would recommend this resort to other guests.

The Good, Bad, and the Dirty
Reviewed 4 days ago

I stayed at this resort June 6-10, 2019.

Good- The resort grounds are beautiful. The staff is very friendly and helpful. They worked hard to be accommodating

Bad- The food was not good at all and I'm not a picky eater. I tried several restaurants and the Italian restaurant was the worst. I stayed at Riu Palace Montego Bay in 2017 and the food and hotel were excellent so I had high hopes for Costa Rica and overall the food was sub par. I made it work because I had to but it was disappointing. The drinks were completely watered down. The liquor in the mini bar in the room was watered down as well as the drinks from the bar. Bring your own liquor if staying at this resort. I love beaches when I go to a resort as I can go to a pool at home. The beach at this resort was non-usable and looked dirty. The sand was black volcanic sand. You can walk on the beach but there is no lounging or swimming there. The mosquitos were terrible at the resort so be sure to take your bug spray. Typically resorts will spray for mosquitos but I don't think this one did.

Dirty- My room. I was placed on the ground level (Floor 0), which I do not recommend. There were bugs in my room the entire stay and it smelled like mildew. I specifically had fire ants in my room coming out of the mini-fridge area. I had to shake out all of my clothing before repacking to ensure I didn't take any home. Housecleaning did a good job cleaning everyday.