Conrad San Luis Potosi
What We Love
- Sampling the wares at the dry martini bar
- Ordering room service, housekeeping, and more through the dedicated concierge app
- The heated outdoor pool has fab city views
What To Know
- 24-hour room service is available
- Free WiFi
- Plenty of charging outlets
- Every room has a workspace
This welcome addition to the San Luis Potosi hotel scene has an enviable spot in Lomas, an upscale, quiet neighborhood that’s within a short drive of the vibrant historic center (where most of the museums are) and the convention center. Business travelers will be drawn to the 24-hour room service and fitness center—plus there’s the Tequila Corner for some fun—while tourists looking for a comfortable base for sightseeing will be happy with the spacious rooms. The 6th-floor pool is ideal for cooling off after a day of pounding the pavements of the colonial quarter, and the Sonoma Restaurant & Wine bar does super-fresh food with a healthy, California-esque bent—a refreshing change from usual hotel offerings. A sunset cocktail poolside, post-swim and pre-dinner, is just what the doctor ordered.
In the Area
The historic center is a few miles to the east, and deserves at least one full day of exploration. Highlights here include the charming Museo Regional Potosino, part of a former Franciscan monastery that now displaying exhibits of artifacts from the area’s indigenous people, and the National Mask Museum, which has a haunting collection of masks from all over the country. The Museo Federico Silva is a cultural center and arts space with fascinating permanent and temporary exhibits. After a day of sightseeing in the historic district, dine at La Gran Vía, an elegant spot for gourmet Spanish food with some Mexican elements added in (ask to sample the Mexican wines). Closer to home is the Convention Center, less than 10 minutes by car, which is handy for business travelers. The hotel is on the edge of the sprawling Parque Tangamanga, the perfect place for a run or a walk—it has plenty for kids to do, too, including a small zoo, play areas, and bike rentals.
How to Get There
After I had some complains as HH Diamond Member in my last public post it is working really much better... The general manager Mr. Gutierrez ordered immediately back to the before always had bigger offers at the breakfast buffet... stuff like smoked salmon or strawberrys at the weekend were back again. The concierge Monica and also new Claudia were always very kind and help me with every topics. I always feel comfortable when I am in SLP at this Hotel...
We stayed for 3 nights in a suite with a balcony. It was a beautiful room although I wouldn't call it a "suite" as the couch area was not separate from the bedroom; it's just one large space. We really loved sitting out on the balcony looking out over the city.
Breakfast in the restaurant is excellent. We loved the Mexican offerings of guacamole and quesadillas. However, the executive lounge offerings were a disappointment. The first night the white wine was served at room temperature, and when the bottle of red was gone, it was not replaced. We requested the white wine be chilled for the next night, and it was, but the following night there was no white wine at all. The food offerings are very meager - two hot dishes that are not refreshed during the two hour service. While the executive lounge has big windows with good views, it's a bit uncomfortable because guests must ask for each small bottle of soda to be opened. When asked why, the employee said there is a machine in the back room that opens the bottles. I think they should just provide a bottle opener. It feels incongruous because the employees are so friendly and kind, but the offerings fall very short compared to all other hotels we've stayed in with executive lounges. It was certainly not a 5 star experience.
The pool looked nice, but it was too cold to swim in February. It was perfect weather for a soak in the hot tub, but, unfortunately, it was the same temperature as the pool. We saw kids playing in it.
Housekeeping leaves a lot to be desired, coming hit and miss, even when requested.
Be watchful as you pay your final bill. The charges they showed were high above the price I had reserved on Hilton's website. When I showed them my printed reservation, they said they had never seen that rate before, but adjusted it accordingly. However, a day later, I got an email saying the charge was going to be higher, and after emailing them twice about the discrepancy, I have still not received a response. It has been a month. Unfortunately, that taints the experience at this property.
I am in this hotel almost 2 years now and had already more than at least 150 to 180 nights! I know most problems for sure... ( I have reached long time Hilton Honor with Diamond Status) Unfortunately I would give this CONRAD HOTEL maximum 4 Stars as recommendations because I have again double or even triple work because e. g. the Reservation Agent Angel Martínez Ovando is not reading carefully my email request with clear hard facts what I need and what I requested with clear dates for a needed room... He did it even wrong and when I called from Germany because of this mistake he was pissed and unfriendly. I have to say unfortunately official incompetent and inacceptable for me... How can you want to treat your clientes with your CONRAD slogan : never just stay.. stay inspired.. when even every time your HH Diamond clientes come and has to explain really every time please keep the curtains open and it does not work, that is not good example for being attentive.. So complains over complains on one hand but now I explain on the other hand the good things at Conrad .. The greating and welcome is always very friendly and they smile at the front desk... the belly boys like Juan they do a really good job. The room and suite itself is big and comfortable. Bathroom is also big and clean... Everything what you need is inside and I always get some fruits when I arrive which is a small attention but really nice small gift. THANK YOU! The gym is clean and 80-90% good covered with machines and stuff what you need like me using the gym really every day... The pool is a little bit small but ok... No I come to the most important point why I only decided to give CONRAD despite all above mentioned problems the 5 Stars... Mónica the concierge has a very good heart and is the good and best soul in this CONRAD Hotel... All my german BMW colleagues as frequent clientes for the new México plant all know her and all are excited... She is adorable and organize everything with passion, extreme fast and in perfect English. e. g. this week the airline lost my suitecase and I was so tired after more than 40hours flying and traveling.. So she run after my telefone request immediately for buying me some fresh and clean clothes in the Mall. Perfect! Thank you so much... Mejor imposible... The breakfast was 2017 and also 2018 always very great covered... But now in 2019 I miss a lot of small things like smoked salmon or fresh fruits like strawberry, maracuja or even simple bananas... It has changed and I realized it is smaller the offered food at the buffet and that is a pitty for me... I know it is for economic reasons.. The reason it is still good is Antoino and his fast running friendly colleagues, he makes me smile again every morning when I start early because he is always positive, friendly and so cool... He knows without saying anything all what needs to be done just when I enter the breakfast buffet.. perfect service in this case also as HH diamond customer.
I can highly recommend this hotel...
This property is amazing and every aspect of our stay was perfectly executed. I would never stay anywhere else but Conrad when visiting San Luis Potosi! The staff is friendly and treat you like family
I have to be honest, as the trip at this property did not start well... As such, I had made arrangements through the concierge for them to pick me up at the airport and take me to the property when I arrived – and this was confirmed. Unfortunately, there was no driver, and to make a long story short, never came after an hour, so I had to make other arrangements. The concierge was very apologetic when I arrived at the hotel, and told me that the driver got into an accident. But at the end of the day, the concierge and front desk person that I spoke with did not really help my situation... However, after the arrival fiasco, the stay was very pleasant since the service was quite excellent. And I don’t think this was a result of my problem in the beginning, as I noticed all of the patrons received excellent service and was always greeted/cared for. Of exceptional notice was the restaurant manager, Jesus Almendarez, who always went out of his way to make sure we had everything we needed and was well taken care of. He was also very personable, so I felt like I had an old friend taking care of me! As for the room experience, it was also good with modern fixtures and comforts with lots of room and a good lay-out. Of course the shower leaked (they always do in Mexico) a little, and I ran out of tissue (there was only 1 in the box the first night), but those are small minor things. I did like the fact that they left 4 bottles of water every night, so I never had to ration or worry about running out. So in the end, even with the arrival problem, I would still recommend staying here – just don’t plan your arrival without a possible problem, and you’ll be okay!