Hacienda AltaGracia, an Auberge Resort
What To Know
- Adrenaline junkies will love the zip line, whitewater rafting and jungle hikes
- Guestrooms are massive — the smallest suite is 1,173 square feet and the largest is a 2,346-square-foot casita with two bedrooms, a living room and a full kitchen
- Opened January 2015
- Free WiFi
- Handicap Accessible
- Parking On Site
When you stay at Hacienda AltaGracia, an Auberge Resort in San Isidro de El General, you’ll be in the mountains and convenient to Alexander Skutch Bird Sanctuary. This 5-star hotel is within the region of Canaan Cheeses and Samaritan Chocolate.
Make yourself at home in one of the 50 air-conditioned rooms featuring refrigerators and LED televisions. Rooms have private balconies or patios. Wired and wireless Internet access is complimentary, while iPads and digital programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Food & Drink
Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.
Business & Travel Amenities
Featured amenities include complimentary wired Internet access, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
How to Get There
The resort is amazing, among beautiful nature, on top of the mountain, super views and big and comfortable suites, like small houses.
Service is beyond good and people very kind.
Food was excellent in all of the restaurants, pool area very relaxing . Highly recommend
Incredibly disappointed with this property and the operator, Auberge Resorts. They cancelled our reservation 3-weeks before we were supposed to arrive and gave us no consideration. The cancellation was a business decision on their part due to a change in ownership, and because it was entirely within their control they should have compensated guests for ruined plans, plane tickets, etc. We had time off work scheduled, a babysitter scheduled to watch the kids for 5 days, and non-refundable international flights booked. They did not care it was a personal and financial burden on us, and only offered to refund the hotel stay (which took several weeks) or change the dates. They refused to do anything to compensate us for financial losses on flights etc due to their business decision.
The worst was that I only found out about this cancellation when I called them. A luxury resort operator that won't even bother to contact guests they are cancelling the reservation 3 weeks out? I can only assume this is indicative of the way Auberge Resorts treats their guests in all respects. Never again for me. They've lost a customer for life.
On a positive note, if you're in the area, check out Nayara Springs, Four Seasons or any of the other wonderful resorts in Costa Rica that actually seem to care.
My advice - stay away from this resort until well after the ownership change and then see what reviews it gets. We have a reservation scheduled in September 2019 and have been unable to get a response to multiple emails and phone calls. We have some basic questions about activities and NO ONE has answered these very simple requests. They may be closed for the moment but should have people there is respond to future guests questions. We are VERY frustrated and are seriously considering cancelling our stay. It is ridiculous!