Ameristar Casino Resort and Spa
- Free WiFi
- Parking On Site
In the heart of St. Charles, Ameristar Casino Resort and Spa is close to Lewis & Clark Boathouse and Nature Center and First Missouri State Capitol Historic Site. This 4.5-star hotel is within close proximity of Lindenwood University and Hollywood Casino Amphitheatre.
Make yourself at home in one of the 400 air-conditioned rooms featuring refrigerators and flat-screen televisions. Premium TV channels and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and separate sitting areas, as well as phones with free local calls.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After enjoying recreational amenities such as a nightclub and an outdoor pool, a lucky night at the casino is the perfect end to the day. This hotel also features complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands.
Food & Drink
Enjoy a meal at one of the hotel’s dining establishments, which include 7 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.
Business & Travel Amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and a meeting room. Free valet parking is available onsite.
How to Get There
Hotel room had a river view, but room needed vacuuming. Whenever the heater came on, a sound of rushing water was heard until the blower stopped. The bathroom was beautiful and hot water was almost instantaneous.
My wife loved the spa. Definitely would go back.
The outside heated pool water was cool to the touch and the hot tub also was not hot enough. Would not recommend the hot tub or pool during cold weather.
I booked the "mid-week spa getaway" package on the website which offered a $150 credit for spa services and $50 credit for food/beverages. I attempted to call the reservation line multiple times before I arrived to ask how the credits worked. I called the 800 number and the local number but no one answered or I was on hold. It was hard to connect with a live person. When I arrived at the hotel for check in, I confirmed the package credits at the front desk and asked how it worked. When I was at the spa, I again asked about the credits and was met with "that is handled with the hotel." At checkout, the credits weren't correct - there was only $100 credit for the spa and they didn't credit my beverage at the spa towards the $50 food and beverage credit. The front desk manager told me that I had booked the wrong package (spa package vs mid-week spa package) and as a result, I couldn't get the credits I was expecting. I showed him the package online and said there was no package with a $100 credit. He said because I booked incorrectly, there was nothing he could do. Also, because the spa had their own receipts (seriously, do these two entities in the same building not communicate??), how they rang up their services was up to them. He said I could go dispute whatever I wanted with them directly. I asked for a $50 credit even if I had booked incorrectly (I didn't) because I met all other criteria of the package but he refused because the code in my reservation didn't match the code for that package. This was an incredibly frustrating experience with an inflexible manager who lacked any customer service skills. This was my first stay at this hotel and it will be my last.
Also, my room smelled like an old cigarette despite it being a non-smoking room.
Girl’s Weekend Gone BAD!!!!!
My friend and I had been planning a weekend away minus the men. We originally booked at Hollywood Casino, but we decided to move our stay to Ameristar Hotel and Casino as they had a pool and that is where the band we wanted to see was playing. So, we splurged on the room at 2.5 times the cost of Hollywood.
Now to how our weekend went. We arrived and checked in to the room. Upon entering our room, it was noticeably dirty. There were stains on the floor and the bed ruffle as well. After going to dinner and coming back, we found the toilet was dirty with stool. While sitting on the couch, my feet were sticking to a stain. Upon closer inspection found many stains and places that were never even vacuumed from the prior guest.
On Saturday, we went to brunch and came back expected the room to be cleaned up and replacement of towels, glasses and water etc. This was not done. There was just a housekeeping cart on the floor and no one working. After going to the pool for a while the room still was not cleaned up. We and several other guests were taking things off the housekeeping cart. After relaxing in the room for a while I was going around barefoot and my feet felt sticky. My feet became so dirty from walking around the room they were almost black when I washed them on a washcloth. (See attached Pics)
At this point, I notified guest services of the filth in the room and the lack of housekeeping. Bianca spoke with management and had housekeeping come to the room and clean and restock. They did give us a 30.00 comp for food and nonalcoholic drinks. On Saturday night, we went to see the band and came back to the room. After we went to bed at about 0330, my friend woke me up screaming that there was a bug in her bed. After doing research it was found to be a bedbug. We quickly closed all of our stuff and then attempted to go back to sleep, needless to say neither of us slept very well after that. Later that morning approx. 9:00a.m. we called the front desk and reported the bed bug. They sent up the Housekeeping Manager & Supervisor to look at the bug, we showed them pictures of the bug, all they said is they would call Eco Lab to come out and test the room. They didn’t say a word about the condition of the room other than they were sorry this does not reflect the high standards of the rooms and hoped we would give them another chance. Michael the manager indicated they would compensate us for the filth and the bug issue after the room was inspected by ECO Lab. They said someone would contact us with the results from ECO Lab.
We were never contacted by the hotel. On Thursday, we called and spoke with the Facility manager and he said he would speak with the hotel manager and have someone get back to us. I received a call from Jordan, and he reported that ECO Lab did not find an infestation and no further compensation would be made. We attempted to approach this with respect, but we were not given respect in return.
I found out later my man had tried to order a dozen chocolate covered strawberries for our room as a kind gesture. The hotel was unwilling to work him doing this over the phone at all. The only way they would do it is if he drove across town and payed for them in person and then they wouldn’t be delivered until the next day to boot.
If they think we will ever give them another chance they have lost their minds. After showing them pics and complaining to numerous people nothing was said other than we are sorry.
Paying $249.00 a night for a room and to have it in that condition is TOTALLY UNACCEPTABLE!!!!! If we were able to we would only give this hotel ½ star. This review will be posted to every site available and a copy will also be sent to corporate.
I recently visited this great property, the room was well appointed and very well maintained! Every staff member I came in contact with was friendly and informed. The hotel had so much to offer from the Casino to the Spa and the indoor/outdoor pool. There were many dining choices as well, I will return!!
The room was large, but even though I had a non-smoking room, it still smelled like an old motel. I put up with it for 3 nights, but it was far from comfortable. I thought it would be ok since I did not plan on spending much time in the room.
One day housekeeping just didn’t show up to refresh my room. That was extremely weird, but again tolerable. They didn’t seem too attentive to the cleaning because the surfaces had obvious dust everywhere.
Another strange issue was the water temperature. There seemed to be no cold water. Turned on all the cold water taps and hot water came blasting out. I would have to let the hot water run a while before warm water would come out.
Maybe being from Vegas, my expectations of a casino hotel is a little too high.