4.5
Very Good 1144 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • A relaxing spa hotel on the beautiful Mallorcan coast, with breakfast and a welcome drink Taking a dip in one of the hotel’s many pools, including one reserved for adults only
  • Enjoying a restful night’s sleep in your spacious suite, which comes with its own sizeable terrace
  • Making the most of the area by exploring the nearby golf courses, water parks and beach bars

What To Know

  • The property's most impressive feature: its 10 pools
  • The sun-drenched Balearic coast is at your doorstep
  • There are four restaurants to choose from
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Overview

A lovely hotel in gorgeous Palma Nova, with a tranquil spa, an adults-only pool and superb golfing nearby

The Lowdown

Only a three-minute walk from the sun-drenched Balearic coast in the town of Palma Nova, Hotel Zafiro Palace Palmanova provides a perfect balance of entertainment and pure chilled-out relaxation. Having just emerged from a top-to-toe refurbishment, its location on the island’s south-west coast offers the best of both worlds. Its proximity to some of the best golf courses on the island guarantees time on the fairways, while also nearby are sandy beaches and waterparks, which means you can take to sailing or sliding around at your leisure.
Palma Nova’s culinary scene is not short of fresh seafood and traditional Mediterranean fare, and Hotel Zafiro Palace Palmanova itself offers not one but four restaurants, should you want to switch things up with spaghetti on one night and sushi one another. The newly-refurbished accommodation comes in the form of apartment-style suites, filled with natural light and chic minimalist design – a plus for guests who appreciate home-from-home style. From this hotel you can dip your toe into the nearby bustle of Magaluf for nightlife and high-rolling, or simply spend your days stretched out by one of the hotel’s whopping 10 pools, or finding peace and tranquillity at the spa.

How to Get There

Hotel Zafiro Palace Palmanova
Avenida Cas Saboners s/n
Mallorca, Spain

Reviews

Kind and charing staff at the hotel.
JonSwede

Good, cleaning, very nice hotel, good breakfast. The kids had so much fun and we had a good stay as well. The only thing I would like to change is more weights in the gym and 1 free SPA-treatment included in the all-inclusive upgrade.

Great hotel and holiday
Bzag

A great holiday at a great hotel of a good 4 star standard. We almost gave it an excellent review on here, but there were a few minor niggles that meant that it just missed out on this rating. The staff are excellent and very friendly throughout from the reception team, bar staff, restaurant staff and cleaners. A special mention to the superb and helpful reception team, in particular, Yanida, Jaume and Xisco.

Food and drink

There was one restaurant although the hotel seem to suggest two. The large restaurant had an inside air conditioned space and plentiful outside covered tables. The ‘a la carte’ restaurant was infact at the end of the outside area with an ‘invisible cordon’ so it was not easy to work out which was the buffet area and which was not.

It was good to see that this hotel did not discriminate against men and force them to cover their lower legs whilst allowing women to wear what they want. Both men and women wore shorts or indeed other garments that did not cover their lower legs, and wore collarless tops. In this age of equality and inclusivity, men should not be treated differently from women. No one wants to feel uncomfortable especially in heat and all should feel empowered to wear what they want.

We ate in at the buffet for all meals as we were all-inclusive, which was excellent. Breakfast had a large spread of hot and cold foods, pastries and cakes, and with omelette, fried egg and crepe stations. Lunch and dinner were both large buffet selections of very good quality with various show cooking – fish and meats as well as at least one roast joint carved as you wanted it. Hard to fault and in keeping with a top 4 star hotel standard. We walked one day to the 5 star Zafiro Palace Palmanova and had a look at their buffet and it seemed very similar, but smaller.

The all-inclusive option was a good idea especially in the heat when lots of water is needed. Estrela on draft or bottle was included but imported beers were not. Most shorts were included as well as cocktails. We were not impressed with the cocktails though and have had much better elsewhere – they seemed quite weak, many had an odd twang, and the pina colado was not creamy at all. We think they need to review the ingredients across all their cocktails.

Accommodation

The hotel has four blocks, with reception being the join between blocks 2 and 3. If you are pool facing, Block 1, which is to the east, gets the sun late afternoon and evening, block 2 starts to get the sun around 1pm. Block 3 which is opposite the stage, meaning a view of the performances, gets the sun early and retains it well into the late afternoon, and block 4 starts to lose the sun early afternoon but has morning sun. Blocks 1 and 4 have swim up pools. The first floor rooms in block 2, except the one at the end, are royal terrace rooms and have a huge balcony, Jacuzzi, round bali style sun bed, and tables and chairs.

The rooms were of a good size, apartment style, with a kitchenette including decent sized fridge. The bedroom and sitting area which has the sofa bed is separated by a sliding door. The bathroom has a door, unlike most of the Zafiro Palace Palmanova which has some bizarre idea that people in 5 stars like to be watched by their roomies whilst having a both, although the shower and toilet cubicles are frosted. Fortunately none of that nonsense at this hotel, which had a large walk-in shower although no bath. Aircon took a half hour to work its magic and was effective.

The beds were reasonably comfortable although we were not that keen on the pillows which were quite hard and unlike some other hotels there was no other softer option.

Pools

The main pool at this time of the year was not cold. It was not as deep as other hotels and was not easy to swim in – for this you need to go a few metres to the ‘over 18’ pool which is a better depth at up to 1.5m. The main pool has a large inflated bubble and centre water ‘fountain’ which was very popular with kids bouncing and sliding down – around that area was quite noisy which is expected in a family hotel. There was also a children’s pool and decent slides.

Somewhat annoyingly, the parasols are fixed into the cement and so if you want shade you need to move your chair around which can cause chaos in the sometimes narrow walkways, and depending on the angle of the sun, you actually need the parasol under the adjacent chairs to be put up!

The sunbed problem appeared to be solved to a degree as guests are not allowed to reserve sun beds before 9am. Unfortunately, when you check in this is not made clear, except for a piece of paper in the bedroom which is easy to miss as clearly many people clearly did. We found out via the pool attendant that if someone from your party was not with your sunbeds before 9am, they were removed them and put on tables at the pool bar. This was a bit hit and miss as on one day, only one set of towels were removed so all others got away with it, whereas on other days, they were far more vigilant and removed a dozen sets of towels. Of course this then drives a different set of behaviours with one person in the party goes to the pool to reserve sunbeds – it was quite bizarre to see so many people so early sitting patiently waiting for the water fountain on the bubble to start signifying 9am – at which point there was a mass exit to breakfast. But at least this stops the silly 5am sunbed bagging. Zafiro need to enforce this across all hotels – at one of their 5 stars in Majorca, people have been putting their towels down the night before. It is naïve to expect people to ‘abide’ by the rules without enforcement – hotels know full well that people will otherwise ignore sunbed rules. The pool guys did sometimes get some grief when people came back to find their towels moved so I would suggest that the hotel includes covering this as part of the reception induction when guests check in. When you check in, reception go through the pool change day, cleaning days (oddly rooms except royal terrace rooms are not cleaned on Wednesdays or Sundays), but do not cover this important point for sunbeds. Whilst the small information card does say that towels will be removed if used to reserve beds, this is not clear as to the circumstances when it is applied, coupled with being on a small card with small text.

The only problem that does exist is with the Bali beds. At 7.30am on some days, all were reserved. It seemed that they were so comfortable that one of the party that wanted the beds would get up early and then go back to sleep on the bed, playing by the letter of the rule but not the spirit.

Entertainment and facilities

There were quite a lot of organised activities which were run mostly by Nils. He had a great sense of humour and was very engaging, drumming up interest and getting people involved – he did a great job. A pity though that they stopped the daily table-tennis activity for three days in the week we were there – this is popular with adults and it seems that the hotel deprioritised adults daytime activity, which was disappointing. For the activity, the table tennis table was moved under cover at the stage area, but otherwise was outside in the searing heat but nestled in between sunbeds resulting in the ball going into someone’s lap, under their bed or into the pool. A terrible location but also a poor quality table. The pool table was located in the downstairs lobby area but was charged at 2 euros per game which was steep. And there was no pool competition organised, which is always fun.

There is a small supermarket attached to the hotel next to reception and there is a larger one around the corner.

The gym was poor if you want non-cardio. A single modest quality workstation, one small bench, and some dumbbells but the largest only 17.5Kg.

Evening entertainment was a mix of adult and children’s with some reasonable acts including a quite decent Adele tribute.

The wifi was terrible. First thing in the morning by the pool the speed was reasonable but during the day it was around 1Mb/s which is very slow, as well as freezing entirely and dropping across all our phones. In the room it was not much better. It is likely a bandwidth issue as many people are competing for data so the hotel needs to upgrade its systems.

Areas for improvement

1) Induction process at check-in to make the sunbed policy clear. And enforce the policy consistently each morning.
2) Increase the size of the information card, with larger text (as far too small), and with more information. Eg detail of sunbed policy, restaurant opening times (not shown currently)
3) Fix the slow wifi issue
4) Review and improve cocktails
5) Softer pillows or option available if required
6) Better table tennis facility – locate one indoors, or undercover and away from sunbeds
7) Don’t charge for the pool table and run a pool competition as part of the entertainment program
8) Invest in some more weights equipment in the gym
9) Seek feedback from guests – there is no survey sheet that many hotels provide which is a great opportunity to inform the hotel of ways to improve the guest experience

We would certainly be happy to return to this hotel and hope the management will take our constructive feedback for what are minor matters on board

Summer 2019
279willemm

Great hotel very friendly staff!! Clean And very good food
Just like feeling coming home in your second house!!
Very Nice for yourself and if you have kids they Will enjoy!!
From the first moment at the hotel the reception untill you leave everybody try to make for you a good Nice vacation!!
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