The Sebel Noosa
What We Love
- The hotel is one block from the beach on Hastings Street, which is jam-packed with boutiques, restaurants, and bars
- The clever design of the pools, with water features inspired by ancient Rome and even a footbridge
- Rooms with a simple, sunny ambiance and furnished balconies
What To Know
- Children are catered to with a dedicated pool area, plus games and sand castle building equipment on loan from the front desk
- For an additional fee, an airport shuttle will transport you to the resort
- Each room has a kitchen with fridge and microwave
- Some guest rooms feature open plan bathrooms; ask ahead if this is a concern
- Parking On Site
The Sebel Resort Noosa is an in-town oasis in Noosa’s central Hastings Street shopping district, just a block from the city’s main beach. Rooms offer apartment-style living, with living and dining areas, kitchenettes, plus one or two bedrooms. The resort is set up for simple self-catering, but the staff can recommend local dining options and there is room service available during limited hours.
In the Area
The Sunshine Coast city of Noosa is a prime destination for beach lovers who’d like to park themselves in a sun lounger or browse Hastings Street‘s local boutiques. But its also a major draw for those who view it as a handy jumping off point for nearby natural wonders. Among those are the Great Sandy National Park, known for its hiking trails and imposing sand dunes, and the Noosa National Park, home to plenty of exotic vegetation as well as the “clothing optional” beach of Alexandria Bay. Brisbane is the nearest big city, with plenty of urban diversions should you tire of the miles of sand and surf.
How to Get There
My family and I are not fans of the Accor brand. We have stayed at numerous hotels such as Sofitel, Novotel, Mercure, and Ibis, and none of them have made a good impression on any of us. However, I would dare say that The Sebel Noosa is definitely one of the better ones compared to the other Accor properties that we had to stay at and then suffer terribly.
Quite honestly, this property deserves 3.5 stars. Its location on Hastings Street is where the action reigns supreme, with easy and close access to the main beach, all of the hip shops and delectable dining options, as well as convenient transportation to Noosaville and Tewantin.
When we arrived at the main Noosa Heads bus junction, it was only about a short 10-minute walk to The Sebel. The entrance on Hastings Street was a bit obscured by Aromas Cafe, a nice French cafe serving all of your favorites and with a vibe unlike most restaurants in the Noosa area. Note: The elevator on the ground floor only accommodates about 2 passengers with carry-on baggage.
The reception was very small but the staff was extremely nice and friendly. That was true anytime we visited reception, either to ask to print boarding passes or to inquire about airport transportation. We were checked in relatively quickly. Unless you are booked for rooms close to Hastings Street, you would be entering a number of gates, and with hand luggage, it is rather difficult and exhausting to maneuver through them. There were also overpasses, narrow corridors, and mini pools to dodge before you enter your room.
Our room was 511, a deluxe two-bedroom apartment, which was located on the ground floor. Yes, we weren't top-tiered Le Club Accor members, but I don't think that room should have been assigned to us. We deserved slightly better.
There was ample space throughout the apartment although parts were dated and other areas were weirdly constructed. There was a master bedroom with an ensuite bathroom, although there was nothing separating one from the other. The toilet had a door but the vanity and bathtub were in dire need of a makeover. The vanity was of a good size and had all of the basic amenities alongside it. The bathroom was also well-stocked with bath towels and pool towels, so they were definitely not skimpy there.
The bed in the master bedroom was not the best in the world and the pillows were a bit flimsy. However, from the master bedroom, there was direct access to the terrace and the pool, although we didn't care to use either one.
The second bathroom with two twin beds was small but the problem involved the microscopic beds themselves. They were not at all comfortable and the pillows were almost non-existent. A spacious bathroom was located right across from this bedroom, with a nice shower and a single vanity. Basic toiletries again but at least the bathroom was clean.
Besides the two bedrooms, there was a kitchen with all of the appliances and utensils imaginable, a decent living room, a good-size TV, and a laundry area. If you wanted to cook and eat inside this room, it was definitely doable and something that one may actually enjoy. However, given that there was only a small market along Hastings Street that didn't sell much, one would be hard-pressed to cook anything. Noosa does have many dining options for all budgets, so eat out at all costs.
During our stay, we encountered some dead cockroaches and then a large spider. It freaked us out considerably, especially after it crept into the sofa in the living room. We were on pins and needles and had to exterminate it at all costs. It would have been nice to have an insect spray of some kind in the room, so that frightened travelers would be able to fend for themselves. The Sebel was going to be downgraded by me for this sole reason, but it gained an extra half rating due to the response afterwards.
When you use the hotel's complimentary WiFi, you will be asked to rate the experience so far. I believe that if you rate them as anything other than "Ok" or above, someone from reception will give you a call. Saying that it was prompt was an understatement. We received a call after my brother did just that, and the receptionist came right away with a trusted and proven insect spray, especially for roaches and spiders. When he did his job, he also mentioned that housekeeping would conduct a thorough cleaning the next day. That is what I call exemplary service, almost unheard of in most hotels around the world these days. I'm not sure if they can sustain their response rate if multiple guests phoned in at the same time.
If you plan on dining at Aromas Cafe and would like to charge the bill back to the room, make sure you bring the Chargeback card that is included with your room key. In addition, if you are planning on catching a cab, say to Sunshine Coast Airport, make sure you exit on the other side of the hotel, and not on Hastings Street. Reception states that once they make the call for a cab, the service should arrive within 2 minutes!
Overall, our experience at Noosa Heads was a very pleasant one, with great dining options, interesting shops, remarkable stretches of beach, and a slightly-above average hotel stay. There are a number of lodging options in Noosa Heads as well as Noosaville and further afield, but I think I would stay at The Sebel again only if prices started to plummet or their offerings received a timely upgrade.
Thanks to the Sebel for a great stay. Rooms are clean and well maintained. Most staff are very friendly and obliging. We requested a change of room when we arrived and were offered various options and found a room which suited our needs. Thanks also to the hotel for the surprise bottle of champagne to celebrate my birthday. We love this hotel because it is right in the centre of Noosa, close to shops, restaurants and the beach. Our car stayed in the car park the whole stay. We will definitely return again.
We were a larger group and had 2 bedroom apartments to stay in. There were 2 large bathrooms and a very large living area with a BBQ or relaxing area outside. The rooms were secluded from each other and spacious so we didn't feel like we were too close to other guests. The pool was awesome too and appeared to be in 2 halves if you didn't want to hang out with a young family.
Check in was easy, WIFI was available for as long as you needed.
Location was the best as it was right on Hastings Street and super close to bars and restaurants and shopping.
Pick up for all major activities was here also.
Shampoo and conditioner and coffee in room was AWESOME!
We had a 2 bedroom apartment that was right at back of resort. The room was clean and comfortable but really in a need of a makeover as much as it’s a lovey resort smack bang in the middle of Hastings street it it looking a bit tired. Pools are lovely and well maintained. Would stay here again although it is a little on the expensive side
I am a long-standing Accor member and this is the first year I contemplated not renewing, until this stay.
The choice of hotel was made for me as I needed to support someone already booked there, had to fly to fetch someone from the Noosa Hospital and bring back home.
The check in was very friendly, and even though I had not asked, I received an upgrade from a one bedroom to two bedroom apartment. This made all the difference and for that I am forever grateful (I think it was Annie - evening shift of Monday 26 November).
Well stocked kitchen (equipment wise), spacious main room and living area and two toilets, showers, basin areas. I’d say two bathrooms but one is almost integrated into the main bedroom in its open plan format - I’m still getting used to those layouts!
The beds and pillows were so comfortable I fell asleep in minutes (and yes, there is a pillow menu).
I’m not a room-service kinda a traveller but had no choice on this occasion and I was underwhelmed with options as they are not in-house and a bit of a hit and miss.
It’s walking distance to the beach and walking trails. Would definitely stay again.