Royal Decameron Mompiche – All Inclusive
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
With a stay at Royal Decameron Mompiche – All Inclusive in Mompiche, you’ll be near the beach and within the region of Cojimies Park.
Make yourself at home in one of the 282 air-conditioned guestrooms. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a nightclub and a health club. This resort also features wireless Internet access (surcharge), concierge services, and an arcade/game room.
Food & Drink
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the resort’s 7 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.
Business & Travel Amenities
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Planning an event in Mompiche? This resort has facilities measuring 1615 square feet (150 square meters), including a meeting room. Free self parking is available onsite.
How to Get There
We had such an amazing experience. The service is really good and the food is delicious ( not everything though). One of the problems is that there is not wifi in the rooms. Another is that the pool close at 20:00 which is early. Many things can be fixed but Decameron is such an amazing experience. You will be in love.
This is a trap for local and international tourists. Everything is included for 123 $ per night. However, the food is under average, the alcohol is the cheapest, you can get, and it "only" takes 70 minutes to check in. If you want to visit some other restaurants than the ones with bad buffets, you have to book 24 hours in advance. If you go there without booking, you will not be served!
The only nice things about the place are some of the staff, the swimming pools and the beach. The rest is below average. And of course you are not allowed to use the swimming pools before 8 am or after 6 pm.
It is the worst, I have experienced in Ecuador so far, and I have been here more than 4 months.
Upon arrival we were treated in such a horrible way, we had arrived to the hotel at 12:15 after departing from Quito and having to drive for 6+ hours to get to this resort to then be told that we can’t enter the property until 3pm despite there being nothing mentioning this in the booking or no communication from the hotel (and they did have access to contact me as the personally emailed me to confirm that the details were correct) now we knew that checkin might be at a later time but we just wanted to be given access to the resort, have a drink and chill after such a long drive in the heat. But no the security guy told us we had to wait outside the resort baring in mind you’re near nothing, not a restaurant or shops he said we had to stay outside. I wasn’t having it especially after how much we paid to be told to wait almost 2.5 hours to be able to relax and have a drink so I asked to speak to a manager he bluntly said no “he will say the same thing I have just told you” I was so angry at the lack of customer service from the man. And even after I spoke to the manager, the manager did nothing about our unsatisfying welcome and just ignored us until check in and told us we can only wait In the lobby until checkin at this point it was merely 1.5 hours until check in so I didn’t mind I was just glad that my grandmother could sit comfortably and stretch her legs and my parents could start to de stress and enjoy the start of what we assumed would be an amazing get away.
But the horrible experience didn’t stop there after checkin they messed up our room preferences so after having to lug our luggage up stairs as there is no elevator, we then had to call reception to get rooms changed and I wouldn’t mind if they had been considerate that my grandmother couldn’t go up and down stairs so often and we had specifically asked for a ground floor room which they then told us we have no rooms available on the ground floor, so my poor grandmother at 81 years old had to keep going up and down stairs every day of that holiday, she ended in more pain than what she arrived in, definitely not relaxing for her at all.
Furthermore, the only way you’ll enjoy this resort is if you like being in the military. It is so regimented and everything is scheduled like school, our second night we had made a reservation for the Italian restaurant on site with the waiter in the morning during breakfast we arrived for dinner 10 minutes early because we were ready and were starving, the security there then told us no you can’t come in until your scheduled time. Come back in 10 minutes, my blood was boiling. The restaurant was empty! There was no more than 5 tables in use in a restaurant that is more than capable of hosting 50+ tables. But we said ok went for a drink at the bar by the pool came back after 10 minutes then told us we don’t have a reservation so we can’t eat there. I had no words at this point I just grabbed some menus for my family and I and sat down at the table of our preference. And not to mention that when I went to get salad from the buffet there was a cockroach in the salad! Lucky for them I didn’t have my phone on me otherwise I would’ve taken a picture, I just told the waitress and unapologetically she looked at me and said oh ok thanks and picked up the plate and left, didn’t even offer an apology or anything of reassurance that the hygiene of this place was to a decent standard.
And this is not to even mention the constant harassment from the sales people constantly stopping you on your way to breakfast lunch dinner or to the pool or bar no matter what there’s one sales person at every corner trying to sell you a Decameron membership, despite us saying no several times they kept trying to push us to buy the membership and when we told them how we felt about the place they seemed uninterested on the genuine feedback we had to give. My dad in the end just had to tell them to go away because it’s was just absurd. We couldn’t relax the full 5 days we were there the staff were rude, only the entertainers were somewhat friendly but I guess only because they are paid to be.
And one staff member called Jonathon, he was just amazing. Thanks to him we cheered up from the horrible first 3 days we had and started to enjoy the last 2 days he was so kind and genuine, we even had to call his manager to tell him how glad we were that he works there because he genuinely made us much happier.
I am overall appalled at the lack of customer service that this resort has it does not deserve the rating it has. I bet the majority of these reviews are fake. We spent a lot of money and we were completely horrified that when telling our friends they also agreed and had a similar experience with the rudeness of staff as well as management!