JW Marriott Phuket Resort & Spa
What We Love
- Three pools give families and couples their own swimming areas
- Ginja cooking classes sample the flavors and techniques of Pan-Asian cuisine
- Convenient location 10 miles from Phuket airport
What To Know
- The resort is kid-friendly, and has special offerings for couples
- No pets are permitted
- WiFi is extra
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Located on Mai Khao Beach with superb views of the Andaman Sea, the JW Marriott Phuket Resort & Spa is full of Thai charm and personality, and its three expansive pools cater to kids and couples alike. Guestrooms have polished hardwood or tile floors, plush bedding and marble baths stocked with high-end toiletries, while suites have private Thai Salas and endless sea views. Of the property’s 11 dining and bar venues, Cucina has been touted as the spot for the country’s best Italian fare, serving palate-pleasing meals like handmade gnocchi pasta with braised lamb shank ragout, lemon skin and rosemary oil. Most restaurants and bars are open late, but 24-hour room service means midnight snacks are welcome, too. Don’t skip the top-rated Mandara Spa, where guests are pampered with treatments such as the “four hand” signature massage blending Japanese Shiatsu, Hawaiian Lomi-Lomi other techniques from Thailand, Sweden and Bali.
In the Area
Families will find plenty of onsite activities with circus and trapeze training, Batik painting, Thai dancing and movie screenings, while Thai Ginja cooking courses are a full-day diversion for all ages. Beyond the resort, Phuket ranks as a top snorkel and dive destination, so hit the water on a guided tour; your concierge can arrange a bespoke full- or half-day excursion. Among the must-sees, visit the Phi Phi Islands for a scenic photo-op, or check out the Similan Islands, one of Phuket’s best-known attractions. Phuket’s largest Buddhist temple, Wat Chalong, is also worth a visit, and nearby Patong Beach offers ample shopping and nightlife along a lively swath of shoreline.
How to Get There
Pre-booking - My very first enquiry to Libor and his prompt response set the tone for our stay.
Booking - Headed by Front office Manager, Piyawan, she was very accommodative to our needs and ensured the process was smooth. She is an asset to Marriott. Enough said !
Arrival - Loyalty Manager, Nikki took care of onboarding and ensured an hassle free transition to our room. She was outstanding through out.
Food - Being a vegetarian family, we requested specific food. Dietmar, the Executive Chef was unbelievable. He accommodated all our dietary requests even before our arrival and through out our stay. Special shout out to Chef Mohan Singh for his outstanding Indian food and most importantly going out of his way to provide exemplary service. His Masala Chai is a treat to have !. Chef Seng was always available and to address any of our needs. Overall, a terrific Chef team.
Rooms - Being a Platinum Elite member, we got upgraded to a beach front private pool room. It was heaven !
Room cleaning service - Outstanding from everyone who attended during our stay.
Our family thoroughly enjoyed the trip. Mission accomplished for me. I will visit again when opportunity arises !
We visited this resort last month.
Location - This resort is a 20min drive from the airport. It is located on a fabulous stretch of beach.
Welcome - We arrived early so we had to wait for our room. But at the reception they would continuously delay the time they quoted. First they said 30mins my room would be ready than 45, 1hr - Finally i got my room after 1hr30mins. This was very annoying as i was traveling with an infant.
Room - We stayed in the ocean front suite with jacuzzi. The room was very big & spacious. The only problem was dirty carpets - they werent cleaned or changed even after my repeated request. The balcony had a nice view but the plantations in the balcony werent maintained - that caused mosquito problems for the room.
The bathroom was the highlight neat, clean & spacious.
Room Service: The room cleaning service was very efficient - the ladies were very helpful.
Food & Restaurant: Breakfast was very good. The service was quick & efficient. The room service for food wasnt that great it took ages for the food to arrive. One of the main points of booking the resort was they have an Indian Chef - we confirmed by mail about his availability during our visit. But to our surprise he had taken a leave during our stay & we were informed the same during our check in process.
Play Area: The play area was great & well maintained.
Swimming pool: The hotel had great pools and we enjoyed our time there.
Turtle Center: This was one the most disappointing points for this resort. They informed us just 2 days prior our arrival that the turtle center was closed for renovation.
Wifi- The wifi is free & worked well during our stay.
Overall - Lots of hits & misses - we hope they can regroup and offer more personalize service to their guests.
Thank you Marriott for the break we needed. We travelled with our two kids, aged 7 and 9. Initially we were put in a room that was close to the adults only pool, the next day we asked to be moved closer to the south pool (room #168).
Pools - The south pool was perfect, we spent most our time here. Swim up bar, spa, lap pool, beautiful views of the grounds and ocean. The staff at South pool were very attentive and lovely. The main kids pool is great for young kids with a slide and shallow pool, plus lap pool.
Staff - The Marriott staff were amazing, genuinely friendly and always happy to help. House keeping noticed the little things, like leaving extra glasses, extra water, towels, revisiting rooms in the afternoons to supply fresh towels if needed.
Activities - morning cooking class includes a trip to the market, well worth it. Non was so lovely, great humour.
Beach was clean, our kids loved going in the small waves and playing on the sand. The swings were a big hit with everyone.
We visited the weekend night markets to do some shopping, organised via transport desk.
We toured James Bond Island organised by lobby concierge.
We made regular visits to Turtle Village via the shuttle bus or walking via beach and the resort next door.
Restaurants - food was great everywhere we ate, we tried everything. Buffet breakfast amazing. Ginja Taste Thai, Adaman Grill meat and seafood, Kabuki Japanese, siam deli, Cucina italian, Thai Street food buffet, room service, pool side...all delicious.
Resort spa - I only used to get my nails done before leaving, great job however limited gel colours available. My daughter had her nails and toes painted.
The massage hut close to the beachcomes with mixed reviews, cheap but not great. I don't believe they are part of the Marriott but are on the resort grounds.
We have said we will visit again. Beautiful resort with fantastic staff makes for a wonderful holiday.