Sonesta Ocean Point All Inclusive Resort
What We Love
- The all-inclusive basis, including meals, drinks and snacks, plus a daily refreshed minibar
- The access to food, drinks and activities at the two nearby Sonesta resorts
- The incredibly striking design of this truly unique and beautiful property
What To Know
- Leave the kids at home; this is an adults-only retreat
- All suites have a private balcony and ocean views
- Dinner at the on-site Azul Restaurant is a must
- Free WiFi
- Handicap Accessible
- Parking On Site
The sky’s the limit at this striking, adults-only, all-inclusive luxury World Travel Award winner in the island’s sought-after Maho Village. Sonesta Ocean Point Resort takes care of everything – from the good times to the gratuities – so you can focus on enjoying this hip hotspot, known for its nightlife, restaurants, casinos, island adventure and beaches. Every suite is spacious retreat with a private balcony, stunning ocean views and custom designer furnishings, while everything from meals to the minibar to welcome champagne also comes with the package. Your itinerary will quickly grow as long as the hotel’s list of included perks, since you get what amounts to an all-access pass to the two sister resorts, as well. Among these three properties are nearly a dozen restaurants and bars, three pools, tennis courts, golf, casinos, a spa and more. In the daytime, you’ll be invited to play billiards and board games; and in the evening, there are theme parties to attend. But don’t let your schedule fill up completely, or you’ll miss the chance to watch the planes famously descend directly over sunny Maho Beach.
In the Area
St. Maarten is a tiny island full of culture, cuisine and Caribbean fun. The entertainment hub of this little paradise is Maho Village. Shopping, casinos, nightlife, restaurants – this is the place to be if you’re looking for island excitement. But it’s not all high-stakes gaming and late-night dancing; Maho’s equally known for its relaxing white-sand beaches and activity options, meaning lots of quality time in the tropical outdoors. It’s also the home to Maho Beach, which is the famous plane-spotting destination where you can actually watch the jets descend to the five-minutes-away airport while lounging on your towel or working on your tan.
How to Get There
Hurricane Irma completely devastated the Island of St. Maarten.
The Island, both Dutch and French sides, are trying to rebuild, and the Dutch side faster than the French.
The Sonesta has 2 resorts, one of which is adult only, and the other is for families.
The adult only hotel has only been renovated slightly, while the family hotel has been almost completely rebuilt and is beautiful.
On arrival, guests are given bracelets which are micro chipped. These are your room keys and gate keys for each resort.
'Ocean point', the adult only resort, has keys which allow you to move freely throughout both resorts, whereas the Maho, family resort keys will not allow access to the adult only areas.
We had a 'butler' suite in the Adult only resort.
The room was adequate with the usual expected items: Flat screen T.V., safe, small fridge, iron and ironing board, umbrella, slippers and robes. The room also had a balcony with 2 chairs and a table, and was equipped with an 'Nespresso' coffee maker. [Although getting tea bags seemed to be a chore]
Our bathroom was a good size, and the lit makeup mirror was at a good height [for a change]. A large shower, double sinks and bathtub, complete the picture.
My wife likes to bathe, and the 'crack' almost 1/2 way around the tub & thru' it,, rendered the tub unusable.
We immediately reported this to Alfred Harley, front desk manager, who said that the would try to find us another room within a couple of days, as everything was fully booked.
Making allowances for the fact that Alfred had only been in the position for a month, does not excuse the #1 customer service rule: 'never make a promise with no follow up result'.
To add insult to injury, the resort seemed to be less than 1/2 full.
The staff were, for the most part very pleasant and obliging, although not all staff were friendly.
As this resort has only just reopened a few months ago, I would rather not single out people or areas, but instead suggest that more staff training might be required.
Unfortunately there are areas where attention might be given as far as safety and rebuilding are concerned.
One noticeable area is the stair 'treads', where 'non slip safety strips' are either worn or non existent.
The sunset lounge was above our room, and the views were amazing.
Many of the floor tiles there were loose, resulting in leaks thru to our balcony ceiling.
The pool area is pretty, and one of five Cabanas [1st come 1st served], or many deck chairs are plentiful [due to lack of guests]
however the family side of the resort is like a zoo, and eating there is difficult.
Speaking of food, Paul, a dutchman with Crystal Cruises experience, as food and beverage manager, and without a head chef, is doing a fine job of catering to the guests.
Yes, there are improvements that can be made, but quality of food is good, and it is easy to find fault without offering solutions.
I might suggest a 'fish and chip like cart' that could give snacks throughout the day would be appreciated. We didn't notice anything like that.
Bars are plentiful, but sometimes ran out of ice or specific drinks.
Azule the main breakfast place at the adult side, was very good in the evening, although personally, I would have preferred more vegetarian options.
The menu here changes every 2 days. [as in most of the restaurants]
Entertainment is offered 3 times a week at the Casino across the road.
It is superb, and almost up to the standard of Vegas!
Cleanliness of the rooms was good although the pool cleaning left much to be desired. We saw sand that remained in the main pool for 3 days, not to speak of the over chlorination of the pool water.
The pool deck was filthy.
Infrequent rain showers were very short and did not interfere with sun bathing or enjoyment.
The fact that both resorts are close to the airport, makes 'fly pasts' frequent and adds to the excitement of seeing several planes landing during the day.
Our Butler Ranjeet was helpful, although the mobile phone which we were given in order to contact him, often did not work.
He could reserve a cabana, make restaurant reservations or just give advice.
I think with the recovery effort under way, Sonesta should be given the benefit of the doubt. They will improve greatly in time, and after all, my wife and I had a great relax!
Everything was not all bad, and although some things were 'hit and miss', this resort was well worth the visit.
So me my girlfriend and a few other friends came to St.Maarten for the week of June 17th through the 22nd and it was amazing ! From start to finish one of the most amazing trips I've ever taken !
To mention a few people that went above and beyond to make our stay great was our daily bartender Cheryl at the Point Bar as well as the evening bartender Keric .They provided excellent drinks and great conversations throughout our stay .They handled busy moments with ease and I was impressed with their drink knowledge , Basically they are AMAZING !! Because of them It was the only bar we would go to due to their greatness! Then we have Anthony and Pauline . These guys stayed busy the whole week and was very courteous and always asked if we needed anything and spoke daily! Our waitress at The Point Atricia was very sweet , She was very nice and wanted to make sure everything was good and it was ,The food was delicious . There was a maintenance guy Alick who passed us walking from beach asked if there was anything we needed and welcomed our stay here and said we are always invited back .These people truly deserve recognition because they really made an impression on us and we hope to see them again in the future All in all it was great, An unforgettable vacation and I look forward to next time ...Thank you to everyone that made our vacation one we will never forget !!
I’m giving my 100% honest review. I stayed here for 4 nights with one of my best friends to celebrate my birthday. We chose this resort because the views looked amazing, the reviews were generally good, and it’s an adults only resort. We will definitely come back to this resort if dining improves. Out of 5 stars I would give this resort 4 only because of dining, but I’ll come back to that.
First off the staff at the resort are so friendly and welcoming and security is EXCELLENT. I saw security guards all the time. The airport is only a few minutes away from the resort by taxi. There is no Uber or Lyft there so you have to take a taxi. The taxi drivers are friendly, special shout out to Daniel who is an awesome cab driver and very nice. When we checked in we were offered a welcome drink and they give you a bracelet that you should wear the whole time there so guards and staff know you are staying at the resort and it also scans you into your room and the gate that leads to some of the restaurants that are only for guest staying at Ocean Point. Check in was a breeze, you might have to be patient though because sometimes there is only one person at the front desk.
We had a Junior Deluxe suite and our view was magnificent! It never gets old looking at the ocean it’s just so beautiful. Our room and bathroom were spacious and spotless. The bathroom had huge double sinks and the shower had an option where the water could come from the ceiling. The water got HOT which was great. They also have beach towels in the bathroom that were replenished daily. The alcohol in the room and sodas and water in the fridge were included in the cost of the room. They do hold $200 on your credit card for Occidentals or if things get charged to your room(if you don’t charge anything you get the $200 back 3-4 days after you check out). The room had robes, slippers, an umbrella, a safe, an iron board and iron. We had no idea what the number was to call the front desk.
The strip of beach that is there near the hotel is small and is very crowded during the day. Also there aren’t enough umbrellas for all of the chairs they have out there. We ended up going to Simpson Bay where Karakter Bar is. The umbrellas and chairs are free to use and the drinks are amazing there and the food is good as well. Also the beach there is GORGEOUS! We got there around 10am and we had the beach almost to ourselves for an hour.
Our favorite bar at the resort was the Sunset Lounge on the 4th floor. The bartenders there knew how to make excellent drinks. A special shout out to Damion and Ramon Santos who were our bartenders at the Sunset Lounge they were very friendly and knew how to make excellent drinks.
As far as dining goes it was really hit or miss and it was disappointing especially for a 5 star resort. All the restaurants on the property were included and you need to make reservations for dinner in advance because they get booked up fast. Azul was good for breakfast and lunch only because it wasn’t crowded like The Palms or Ocean Terrace was since both resorts could use those restaurants. Azul is only for Ocean Point guests. The service really isn’t that great for breakfast and lunch, but it is excellent for dinner. Our waitresses we had both nights at Azul did an outstanding job and the food was really good. For breakfast there were several things you could order of the menu, there was an omelette station where you could get it made to order and they had a buffet that had fresh fruit, oatmeal, bacon, smoked salmon, things like that. Azul changes their menu every 2 days. Azul is the cliff side restaurant that has stunning views of the sea.
Don’t go to Ocean Terrace for breakfast it was very crowded since it’s shared with the Maho resort next door.
We didn’t know where to eat sometimes because a few places you have to have reservations for and they were booked during our stay. Which is why we are off the property sometimes. We didn’t want to eat at Azul for 2 nights in a row since the menu was the same.
Room service food is subpar and the menu is very limited. I ordered a burger and fries from there and it wasn’t that good. Judging by people’s room service trays outside in the hallways other people didn’t think the food was that great either.
Also sometimes the bars would be out of a few things or a restaurant would be out of a menu item.
We had reservations at Jing and were excited since it is supposed to be gourmet Asian food and we love Asian food. What a huge failure the food was. They had a “buffet” which was like rice, some gross looking chicken wings, roasted pork (which was the only thing that was ok on there) some noodles. Then they had some cold things like some kind of cabbage salad, mussel salad, cucumber salad and the dessert hardly looked edible. We ordered some bulgogi off of the menu and it was horrible, it was nothing like bulgogi we get at Asian restaurants, none of the food was actually. We had a few bites and left our food and a tip for the waitress. We went to the 3 Amigos down the street to get some good food.
We wanted to go to Ascots for a drink one night, but there was no staff at the bar and the bar looked bare, there wasn’t a liquor bottle in sight and there was no one there so we went somewhere else for a drink.
There is a pizza place down the street from the resort that had excellent pizza. The 3 amigos has good Mexican food and the wings are delicious some of the best I had, they don’t need sauce at all.
There were several times where I had a dirty glass or a dirty plate which wasn’t cool for a 5 star restaurant. Attention to detail should be everything at a 5 star resort. The only thing that makes me hesitant to come back is the dining other than that we had a fantastic time at the resort, I just expect a LOT more from the dining department for a 5 star resort. Guests shouldn’t have to go off the resort to get better options.
Ocean Point is about to have some competition on the island since a new adults only all inclusive is opening on the French side next year.
DON'T COME HERE
This hotel is a total Joke! All inclusive that isn't actually all inclusive. They run out of food every-time you ask for something. People are rude besides the guys working up front.
Tried to order room service twice today because pizza bar could't keep up and the only restaurant that was supposed to be open during those hours had a private event and was closed this particular day.
First time after calling 3 times to get someone on phone they said 45 minutes for our order. We waited an hour and a half then tried calling back and couldn't get through to room service. We ended up leaving the resort to get food because we had to eat!
Later that evening we tried to order room service again at 9:30pm. They said "food will be up in a few minutes" two hours went by then I called to cancel cause at that point we just needed to get to bed. Again no answer!
I called the front desk and they said we could complain to guest services in the morning. No apology at all! This is a total joke. This isn't a cheap resort and we're being treated like second class.
Oh not to mention we have a suite we're the bedroom AC isn't blowing so we have to keep the main room one blasting to help cool the bedroom. We had maintenance come up and said they would try to fix in back room but nothing ever changed.
Keep in mind I travel a lot and have stayed at 10-15 all inclusive resorts and this is by far the worst one I've ever been too!
DO NOT COME HERE! AWFUl SERVICE, AWFUL FOOD, AWFUL DRINKS, RUDE SERVICE! STAY AWAY!
We were just here last week and I will say, I am glad I picked this property.
I think I may have found our next favorite spot.
The view, the employees, the service was great.
Special attention and thanks should be given to:
Danel, who brought us over to property and was always attentive when we came through.
Sabrina, who is the Asst Front Desk Mgr.
Elaine, always with a inviting joyous smile and demeanor.
Elisabeth, lobby bar,drinks were great!
Lucille, housekeeping, made sure everything was well placed, clean, and neat.
There are a couple of more, however, their names escape me at this time.
Needless to say, overall, our stay was FANTASTIC.
WE’LL BE BACK !!!