Golf Hotel Campiglio
What We Love
- A luxury Italian ski and spa resort with a prime location on the slopes, with a massage discountHeading out to enjoy the 150 kilometres of primed pistes
- Enjoying a morning swim with mountain views
- Untangling any post-ski knows with some time in the spa
What To Know
- Enjoy a 9-hole golf course with views of the Dolomites when the weather is right, or go for a spin on the slopes of Madonna di Campiglio when winter hits
- Most guestrooms have views of the Brenta mountain range
- Free WiFi
As the former hunting mansion of Austrian Emperor Franz Joseph and Empress Sissi, this storied Golf Hotel Campiglio dates back to 1895 and offers luxurious, Alpine-style accommodation in 109 well-designed rooms and suites, all complete with mountain views. You can expect a traditional Alpine vibe throughout, with plenty of exposed woods and rich fabrics.
Madonna di Gampiglio is known as the ‘Pearl of the Brenta Dolomites’ and takes the shape of a charming little town at an altitude of 1550 metres. It’s flanked by the Brenta Dolomites and the Adamello and Presanella glaciers, affording it access to an impressive ski area which boasts 150 kilometres of ski runs, 57 lifts and a 50,000 square-metre snow park.
How to Get There
...which surprised us not in a good way. As soon as checking in at the reception desk we were met by unprofessional, incorrect and unfriendly staff. There were some booking issues which one would expect to be solved smoothly and correctly but instead the visible irritation of the receiving staff was causing only more problems and frustration. Finally after a lengthy and very unpleasant discussion we found our room which was reasonably comfortable if not for the shower which had a ceiling so low that you had to bent over or use it as a hand shower. The restaurant was a-la-carte which in our book is, has been and guessing that it will always be, being able to choose from different dishes and or menus. Not in this restaurant! We were told that starters and dessert was from a buffet and further only a choice in the main coarse all being served for a fixed price of EUR 40! The cigar lounge was described as "a real gem"but looked more like a badly kept Turkish steam room. Breakfast was as disappointing as the above. The "fresh fruit" was stale and ran out of flavor because of being refrigerated over and over again. Even the fruit juices were not fresh, actually the only fresh product was the ricotta. Further more they charge you for everything. A visit to the indoor pool was only "permitted" if you wear a bathing cap for which you have to pay extra! All in all a major disappointment.
The trip to this hotel could become one of our best winter holidays, however it didn’t. First, shortly before the trip my wife’s mother got an injury and she stayed to take care of her. It wasn’t possible to cancel or move the trip without loosing all the money, so we decided that I would go alone and meet with our daughter, who was on her student internship in Italy. First impression of the hotel was amazing: respectable old building which was built in 1895. Wonderful SPA, amazing cuisine and friendly staff. In addition, the location of the hotel is close to lifts. My daughter and I came at Saturday evening and she had to leave early in the morning on Monday. Before leaving she came up to Manuela, a girl at the reception, and asked, if there is something they can do about the fact that we paid half board for two, but the rest of the week there will be only one person. As example, wine at dinner or some other bonus that hotel can propose. Manuela answered, that she will discuss it with the manager and decide what they can do. My daughter delivered me that message and left. In the evening I came up to Manuela and ask if they decided something. Stressing the fact that I realize that it is their free will and, of course I do not think, that they are obliged to give me any bonuses. Manuela’s answer was a bit confusing: “Your daughter asked for a bottle of wine for you. You will receive it at the restaurant”. However, I thanked Manuela and went for the dinner. To be mentioned, the hotel restaurant is a la carte. Appetizers are served as a buffet and hot starters, main course and wine are brought to you by a waiter. During first two evenings the waitress came up to us almost immediately as we sat at the table, brought wine or opened water. I took some appetizers and waited for the waitress as there was not a bottle of the promised wine at the table and I wanted to have some wine. But the waitress was serving all tables around me not even looking at me. In half an hour she came up and asked what I would like to order. I expressed dissatisfaction with long waiting and asked if I could ask manager of the restaurant to help her if she is way too busy. With no confusion she said “please, you can ask manager” and went away. I came up to the manager of the restaurant expressed my concern on the things going on and asked about the wine, about which Manuela told me. Manager said sorry for the long waiting time and said that he would personally take my order and he knew about promised wine and would bring it. I felt uncomfortable. The situation looked like I am begging for this wine. The discomfort became stronger as the manager brought a bottle of cheap local wine. Yes, he poured some wine for tasting and asked if I liked it. Of course, what I could answer. “Yes, Thank you”. But it felt awful, not as a hotel gift but as a handout for a beggar. I felt as a person “with cap in hand” who was thrown a coin. I got up and went to the room. I could not understand what I should do in this situation. I was feeling humiliated. The situation looked like I was shown how unsuitable my request for a bonus was. I came back to the restaurant and asked for a receipt for this bottle of wine. “Why? – the manager wondered. – It was a gift”. However, I insisted on paying for the bottle, saying that I cannot accept this gift. After this I came up to Manuela and said, that I understood that I should not ask for some favors. That I was shown that my request was unsuitable and ask to forgive me for this request. At the next day I calmed down a bit. The waitress and the manager were very respectful, and I thought that probably it was just a misunderstanding, and probably I had to comment on my emotional reaction. I came up to Manuela and said that I would like to explain what has happened and if possible to the hotel manager. The answer was categorical: “We know what happened. You wanted a bottle of wine and you got it. You had to wait for a bit but we apologized. From the side of a hotel everything was done right.” Further attempts to talk were not successful. “The hotel is not obliged to give you any compensations.” (But nor me neither my daughter said that they were obliged). “Your daughter left it was her choice. The fact that we save money – it is business”. My words that this situation felt like I was a beggar caused another categorical expression: “It’s just your feelings”. Discussion did not happen. I realized that if feelings and emotions for staff of the hotel mean nothing, it is pointless to carry on. I said to Manuela: “Thank you, let’s finish at this point.” And promised to write the review at Tripadvisor. At the dinner I ordered wonderful Nobile di Montepulciano asking the manager to take away the paid “gift” wine, which was done by him with understanding. In overall, the holiday week was spoiled. However, I am repeating that the hotel is perfect in almost every aspect. Except for a little detail. It is important to learn to say to clients: “Your feelings and preferences are important for us” instead of “It’s just your feelings”. However, probably, this is the most important and the most difficult thing in Customer satisfaction.
Wonderful hotel unique location exceptional staff.
We loved this place and the staff Was very helpful and polite! Thank you Lara it was pleasure to meet you .You made as feel like home ! Thanks Elisa for your useful recommendations!Great buffet breakfast.
My husband and I travel extensively for work and pleasure, and this is one of our favorite hotels. A few thoughts, positive and negative:
1) immediately schedule a back and neck massage with Francesca, she’s a goddess and gives the best massages I’ve ever had.
2) kids club is amazing for families. This concept doesn’t really exist in the US but it should - drop your kids off for some much needed adult time
3) probably the best breakfast in any hotel I’ve ever stayed at. Sadly, like all Italians they can’t make bacon in the American style. That is the only flaw of this incredible spread.
4) great location for skiing.
1) the elevator is absurd - fits barely 3 adults and there’s only one for the wing. I often waited 5-10 minutes during peak times to get on the elevator. They have stairs but won’t allow you to use them. Management, please fix! Clean up your stairs or install another elevator.
2) it’s not very walkable to local restaurants and their shuttle times are inconvenient for dinners in town.
3) they charge for using the pool and also require you to have flip flops and swim caps. If you don’t have that, you have to buy it. 16 euro for two of us to use the pool, and it has very odd hours.
Despite the negatives, we would come again. Great rooms, great hotel and a lovely staff.
È il secondo hanno consecutivo che andiamo a trascorrere le nostre vacanze invernali in questa struttura. I punti di forza sono la posizione, con sci ai piedi, e il ristorante che rimane di ottima qualità, anche per mia moglie che è diventata intollerante al glutine. A differenza dello scorso anno, secondo me l’animazione per i bambini è assolutamente migliorata.....consigliabile