Xeliter Balcones del Atlantico
What We Love
- Daily breakfast is included in the rate
- Deserted cove beaches, some of them accessible only by boat
- Suites with private verandas
- Five minutes from Las Terrenas, the nearby fishing village and art colony that blends tapas bars and European bistros with sophisticated art galleries and boutiques
- Dedication to the environment – the resort’s eco-expert has set aside a fund for local coral reef protection and restoration
- The new open-air beachfront restaurant, Porto, has an extensive wine list
What To Know
- The resort is part of a 66-acre, 350-residence complex
- Families are likely to outnumber couples – especially on weekends
- A quiet road runs between the resort and the beach – it’s about a three-minute walk
- All that laid-back, feet-up tropical comfort can become habit-forming; promise yourself you’ll see some of the glorious surrounding nature
- Limited local dining options and taxis into town are expensive
- Free WiFi
- Parking On Site
With a stay at Xëliter Balcones del Atlantico in Las Terrenas, you’ll be convenient to Haitian Caraibes Art Gallery and Beach Garden Plaza. This 4.5-star resort is within close proximity of Las Terrenas Beach and Plaza Rosada Shopping Center.
Make yourself at home in one of the 35 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private patios. 27-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and separate sitting areas.
Relax on the private beach or enjoy other recreational amenities such as a 24-hour fitness center. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Grab a bite to eat at the resort’s beachfront restaurant, where you can enjoy drinks at a bar and dine alfresco (weather permitting). Or stay in and take advantage of room service (during limited hours). Thirsty? Quench your thirst at a bar/lounge, a beach bar, or a swim-up bar. Breakfast is available for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
How to Get There
Very relaxing place. Very safe and great food! The apartment was clean and quiet. The local town is 5 min away and very noisy and busy.
I never felt in danger and loved the beautiful beaches. The people are so kind and helpful.
There were 12 of us on the trip, 6 adults in one villa, 6 of their kids (age 20-30) in another villa.
The location is amazing and great: dependably good weather, great beach and swimming, delightful spot.
The villa (number 220) we stayed in had great potential, with fabulous outdoor space on the second floor. Sadly for us, the property did not live up to its potential.
Dishwasher: Never worked (evidently, none in the entire complex are hooked up.)
Safe: Non-functional. When they did fix it, it was not attached to the wall - it would be easy to just carry it away.
Oven: Did not work.
Grill: No propane, pretty grimy.
Coffee makers (2): Neither had handles
Dryer: Did not work.
Lights: At least 6 did not work.
Now that I think about it, the only appliance that actually worked were the stove (well, 3 of the 4 burners) and the washing machine.
Various staff members came over the first 3-4 days to try and repair the non-functional items. They were nice and well-intentioned, but ineffective. The appliances stayed broken. And we spent hours waiting for them to come, and hours waiting for them to complete their work - hours that we should have been able to spend on the lovely beach.
The manager and the general manager came over, they were nice and well-intentioned. They offered two free days off a future trip. There is no way that I would consider going back to this property.
I stayed here 8 years ago when it first opened as a resort and was excited to come back to bring family and friends, 12 of us in all, renting 2 three bedroom units. All the units are now privately owned and managed by "hotel". What a change and disappointment on the changes. First, the property itself is well kept and very clean. The beach is also clean, although I'm not sure who actually runs it. The restaurant Porto at the beach says they are not associated with the hotel any more and it was not good the two times we went. Our server did not speak English at all and it was very difficult to order. Only the bartender understood English. Las Terrenas has a strong French influence and there are few Americans around, which we liked, but the lack of anyone speaking English in most places was difficult. Thank goodness for Google translate. When we arrived at our unit we found the following issues: lamp broken, oven, dishwasher, microwave and dryer didn't work, one burner on the stove didn't work, a closet was off the hinge, the grill was dirty and out of propane. Each of these issues required a different maintenance person and someone from our party had to be at the unit for them to come. Of our 5 full days there, 2 were taken up by waiting around for people to come. We had planned to cook a lot of meals in our unit so needed these to work. We actually hired a "cooker" to come cook us dinner and clean up which was wonderful. Obviously, nobody had come to our unit to check to see if these were all working before we arrived and it was very frustrating and disappointing. Eunice, the manager of the hotel, who speaks wonderful English, was as helpful as she could be. We've stayed in Punta Cana many times at the All-Inclusives and would prefer the setting of Las Terrenas. Much more authentic and I like the option of going to different restaurants or cooking at home. I also liked not having to get up early in the morning to reserve a beach chair!
First, this is a relatively safe and nicely landscaped property. The villas are very spacious. However, this resort is NOT like others in Punta Cana or Puerto Plata. Specifically, these are privately owned units under the management of Xeliter. The units appear to be primarily owned by wealthy Dominicans. As a result, there is virtually no English speaking staff or services in the resort or local town....Las Terrenas. Be prepared to be surrounded by Spanish only residents and staff......and I mean NO ENGLISH skills.
The service is typical of Caribbean. Wait, wait, wait, wait, wait.....explain your problem to the 6th person......wait, wait, wait, wait, wait...........then nothing happens and you leave a few days later.
Several minor issues......TV's not working or enough remotes or cable boxes, lights blown, safe batteries dead, broken toaster, broken coffee pot, no functioning door locks on both patio doors, toilet not flushing, etc.. But here's the frustrating thing.....when you report these problems or show them to the Maintenance/Maid staff whom are being paid with your money to maintain/maid the place......they just smile and do nothing.
They substantially underestimated the cab ride time back to the Puero Plata airport (I know there is a closer airport.....that's not the point) and had it not been for an awesome cab driver we would not have made our flight back.
I would seriously discourage MOST people from staying here for a relaxing vacation. It is really not the typical Dominican getaway....go to Puerto Plata or Punta Cana or other large resort area. This is remote and virtually a "No Gringo" (their description, not mine) area. You will find the occasional American, Canadian, Brit., etc.......but it is the exception. The VAST majority of people in the resort and the local town are Dominicans.
We were sure to lock up everything before going to beach/bed. Maid service came the first day, we declined and asked them to leave, it wasn’t necessary and we were on our way to the beach. Ran back to the condo 15 mins later because I forgot something only to find them back in our condo. We stayed here for two nights. On the second night our friend woke everyone up because he was screaming - a Dominican was climbing through his window at 3 in the morning! We all got up and checked the rest of the condo to find that we all had one window unlocked in each room. They had also jiggled one of the doors so hard that the screws and handle had come loose. We found we were missing over $900 in cash between all of us in the condo. Proceed with caution, don’t leave anything out even if you lock up, others have keys. Make sure your safe can not be opened by key.