Grand Sirenis Matlali Hills Resort & Spa All inclusive
What We Love
- The Jetsetter rate includes daily a la carte breakfast
- Indoor-outdoor living design, with spacious terraces and private pools
- Gorgeous palapa-style restaurant
- Full-service spa
- Mexican fusion dishes at the open-air restaurant, Raixes
What To Know
- The resort is about a 35-minute drive from Puerto Vallarta
- The hotel isn’t on the ocean, but there’s a free shuttle to the Eva Mandarina Beach Club
- Shops and attractions require transportation
- A 10 percent service charge per night will be collected at the Jetsetter checkout
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Tucked away on a hilltop over Banderas Bay, Matlali offers 40 villa-style suites — and unforgettable views. Each suite features contemporary design, scent and pillow menus, iPod docking stations, Boca Terry robes and 260 to 1,112 square feet of space. Many have full kitchens, separate living areas, private balconies and individual pools. The Raixes open-air restaurant serves Mexican fusion dishes with starters such as chile relleno served with ceviche and passion fruit and entrées like grilled shrimp with garlic and Mexican chili. The Makawé Spa features a Zen-inspired steam room, a plunge pool and six private indoor-outdoor treatment rooms. Guests can also lounge on the sundeck next to the infinity pool or Jacuzzi.
In the Area
Shuttles are available to the village of La Cruz de Huanacaxtle, where visitors can explore a traditional farmers market selling produce and handicrafts, or head to the Eva Mandarina Beach Club, a Mexican seafood restaurant located in the sand about 10 minutes from the hotel. Here, guests can also try a variety of water sports, including sailing, surfing and snorkeling. The area is also home to six premier golf courses – many with gorgeous ocean views. For sunset dining, Serendipity restaurant in Punta Mita offers fresh seafood dishes, and if you’re seeking a night on the town, a variety of pubs and bars can be found in Bucerias.
How to Get There
My sister and I spent an amazing week at The Grand Sirenis ( Feb 28-March 7). The resort is beautiful! A bit of walking to get around but there's also shuttles to taxi you back to your room after a few too many margaritas :) the rooms were well appointed and the jungle surroundings amazing. The beach club is really nice , good drinks and food. Take a walk around La Cruz if you get a chance ,there's lots to see. Food at the hotel is good , we had a la carte twice ( Brazilian and Italian) both were delicious. All in all , the staff make this place , from the super friendly reception staff to housekeeping, all wonderful people. A special shout out to the guys working the pool bar Alejandro, Leo & Miguel :) I would definitely stay there again .
My wife, a friend and I have just spent a week there. The positive aspects are as follows:
- Efficient airport shuttle service;
- The hotel site is magnificent, even if we were during the dry season (the wetter season, so with tropical greenery, begins in August); nature is still pretty and lives there a multitude of tropical birds with captivating songs; the bougainvilleas and other tropical flowers abound and are maintained to perfection;
- The staff is very friendly, smiling, eager and endearing, with one (notable) exception; I will come back to this later;
The negative aspects are as follows:
- Even if the cleaning staff does an excellent job, the rooms are a little old: sofas and armchairs stained, scratched wooden furniture, complicated shower (to get hot water, you have to run it for a good ten minutes; patience, it will finally arrive!); furniture from the private terrace old and stained; at the "Piscina Adultos", at least one parasol was inoperative (broken lift wiring); at the entrance to our building (number 5), the mosaic pavement of small stones was very damaged; the mosaic of the above-mentioned pool was defective or totally absent in several places; but the outdoor toilets are always clean;
- Rates for the spa, massages, etc. are surreal;
- The quality of the food is poor, even in theme restaurants; for example, at El Rancho Steakhouse, we had a "T-Bone" with no t-shaped bone in it and that was barely a quarter inch thick... On another evening, the lamb shanks were raw, like roast beef; however, the Mexican evening buffet was good (good tacos); the breakfast buffet of the "Restaurante Italiano" is quite acceptable; the meal of the "Ikebana Japanese Restaurant" (on the evening of April 4) was poor (although it should be noted that it was the young Mexican chef's first evening);
- Wine... the house wine, red or white, in addition to being served hot, is awful; be warned! But cava is acceptable. What was very special, however, was the diplomatic ballet that had to be done to get wines from the wine list. First of all, we've never seen it before! We had to ask the waiter, who then referred to a mysterious superior, to bring us a "good" red wine, which we had to pay him in cash, more or less out of sight. We were given a good Casa Madero 3V that was sold to us for $25 US, whereas it normally sells for $369 MXN ($19.35 US). Why all this secrecy? At least we were luckier than other customers, who were simply told that there were no wines other than the house wine...
- But this atmosphere of secrecy, a little gloomy, did not stop there! To go to a theme restaurant, it is necessary to book, which is normal. What was less so was that the concierge told us that our preferred time of reservation was unfortunately already full and that we had to be satisfied with a reservation at, say, 9 p.m., which we found a little late. Except that at the time we wanted to start, we noticed that the theme restaurant was often half empty. So we understood that to have the desired time, it was necessary to pay a small bribe to all these guys... Given that we had already paid our tour operator Air Transat for everything it needed for this trip, this approach proved to be deeply detestable.
- One last aspect that, without being negative, must be highlighted: it is not possible to reach the beach on foot. You have to cross a kind of highway to get there and the distance to travel under the hot Mexican sun is too long. It is absolutely necessary to use the hotel's shuttle service, a little rustic but efficient. The hotel's beach club is pleasant, but it is difficult to swim there and the beach is not very large; however, the small restaurant there serves very good "cevice" and the cocktails are excellent.
Finally, one employee deserves a little time to think about it: she is the concierge Lilia, who worked in Building 5 on the morning of April 5: this is the exchange I had with her:
- Me: Hola! How are you?
- Lilia: Hola! Good.
- Me: Can you tell me what time the shuttle leaves for the airport tomorrow morning?
- Lilia: I don't know. Ask your travel agent.
- Me: …
- Lilia: ...
- Me: Can you get this information for me, please?
- Lilia: What is the name of your travel agency?
- Me: Air Transat.
- Lilia: So contact Air Transat!
I finally got the information from the reception quickly.
I remind you that Lilia is a "concierge": it was written on her badge. I do not know if it is worth mentioning that in addition to his total uselessness, this person never smiles and is perfectly unpleasant. Other customers told me that they had complicated and inefficient exchanges with her, such as totally failed restaurant reservations, etc.
Great Sirenis: I'm telling you: this employee should be your nightmare!
In conclusion, this stay made it possible to soften the end of our Quebec winter in a warmer place, but to which we will not return.
We aren't fans of huge all-inclusives with thirty-something bro's partying all night long so this looked like a great choice. It is out of the way, located up in the hills and not on the beach (there is a beach club and a regular shuttle to take you there). The grounds are beautiful, well-maintained and very spread out. The view is fabulous. However, it is extremely hilly and walking the property to do simple things like going to eat could be a challenge for someone in not-so-great shape. (If walking the property is not enough, there is a challenging hiking trail that goes up a hill to a great view overlooking the water.) There are frequent shuttles to take you around the property, but due to the hilliness of the property, even they can't drop you off right at your destination, so someone with a walking disability might want to pass on this hotel. The rooms are well-appointed, fairly spacious and clean and most have good views from their balconies.
There are a number of pools to choose from and all feature bar and restaurant service. The "adults only" pool at the top of the property seems to be the most popular (though never truly crowded), perhaps because unlike the other pools, the guest rooms are right next door.
(Speaking of "adults only" areas, there were very few children at the property during our stay so the fact that kids are around should not be a deterrent.)
The beach club is charming. It is very swimmable and most afternoons windsurfers launch from there, which is neat to watch. There are shaded chairs as well as some with no cover. They have a full bar and a lunch menu, served either at your chair or at the bar or at a table. The beach club is right next door to the marina and the Sunday market along the marina is not to be missed. You can buy a host of Mexican items and foods, listen to musicians and watch the fishermen bring in their daily catch.
We found the staff to be very friendly, professional and responsive in every aspect of the property, from the restaurant staff to the front desk, shuttle drivers and concierge.
If we have any complaint, it is with the food. It wasn't awful, and I have had worse at some of the big name all-inclusive chains. Indeed the breakfasts are wonderful - made to order omelettes and eggs, pancakes, french toast, cereal, yoghurt as well as meats and cheeses and a variety of breads - clearly the best meal of the day. Even the lunches at the pool or beach bars were pretty good notwithstanding the limited menu. However, the dinners left a lot to be desired. The buffet had way too many choices, perhaps trying to cater to the very diverse customer base, but nothing was prepared that well, and the food quality didn't improve as it sat out under lukewarm heatlamps. There were some made to order options in the buffet dining room, and I would definitely suggest them over the buffet items. The theme restaurants were a little better (especially the Japanese) but when we were there only one was open each night (perhaps because the hotel was only half-full) and in a week we could only go to a theme restaurant three times and it had to be reserved in advance (preferably soon after arrival). The liquor selection was fairly limited and not top-shelf. If you like white wines, do yourself a favor and bring a few bottles with you because the Argentinian Savignon Blanc they serve is gasoline and it is the only white they have other than an OK prosecco. If you like beer, get used to Dos Equis (though one of the bars does offer both amber and lager) because that is your only choice.
If we had it to do over, we would probably return, but we might spend a little more time off property, especially for dinner, and we'd definitely bring our own wine. And better walking shoes.
Very beautiful property with relaxing pools. Nice views. Johann was very kind and helpful. The staff are very nice! The beach club is very relaxing with gorgeous mountain views!!!! Lots of pretty birds and hiking trails .
We came to the Grand Sirenis Matlali for a 4 day vacation and had the worst experience service-wise. Starting from the fact we had No hot water on the shower for the first two days, check-in experience was terrible, the lady on the front desk had the worst attitude. Not to mention internal transport. Hotel property is huge and you depend on vans that take half an hour to get to you. Don’t try calling the front desk, no one will answer. We had our hopes on the food and drinks, huge disappointment and the waiters who are supposed to be friendly make you feel like you’re begging for a beer. Don’t try calling for room service or getting any type of food after 10:30 PM, eventhough it’s supposed to be an all-inclusive there’s literally NO FOOD on the hotel after-hours. You can’t even purchase it. Had to end up eading late night at a nearby convenience store. If you’re coming here to rest, look elsewhere. Our vacation was nothing but a hassle.