Santhiya Koh Yao Yai Resort & Spa
- Free WiFi
- Kids Club
With a stay at Santhiya Koh Yao Yai Resort & Spa in Ko Yao Yai, you’ll be by the sea and within the region of Bang Rong Pier and Royal Phuket Marina.
Make yourself at home in one of the 148 individually decorated guestrooms, featuring refrigerators and LED televisions. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and complimentary bottled water.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. A ferry terminal shuttle is available for a surcharge.
How to Get There
We decided to book in for 3 nights to relax after a long flight from London. We did not want to stay on Phuket so decided to move straight to Koh Yao Yai. We took the hotels scheduled transport and all worked well including check in. We were in the farthest suites from the reception and the hotel advised to call for an on site buggy/wooden truck when needed, When we did we never waited more than 5 minutes for the transport to be there. Note that the steps on the wooden trucks are very high so suggest you ask to sit up front if elderly, have movement issues. On-site food was average-good for the price and happy hour cocktails appreciated, We thought the massage services were overpriced compared to a short walk down the beach so didnt bother on the resort. Overall the resort was great for 2 days but think we may have been a little bored any longer..
Being in a tropical climate and on the edge of a bush area there are the inevitable mosquitoes. However, the design of these most beautiful villas is flawed with an open air bathroom. It had a roof but no wall on one side, open to the outdoor shower. The repellent in the bathroom has to be lit by tea light, and of course this goes out in the middle of the night. This means you get bitten on the bum by insects if you go to the toilet, especially at night. Additionally, the roof leaked badly during rain and the toilet was not fit for purpose with a sign saying not to flush toilet paper down it (where were we supposed to put it? Oh no - you don't really expect us to put it in the bin, do you? But I had chili in my Thai food last night!).
As if that wasn't enough, we had a rat in our room. It gained access through another design flaw, that being hollow pillars. At this point we'd had enough an insisted on being relocated to one of the multi story hotels, which management agreed to. There we discovered we had a cockroach infestation. I killed two and more were running around, even getting into by dressing gown on the sofa.
It's a real shame, because the place is so beautiful and (for the most part) the people were so friendly and helpful (I said "for the most part" because my partner was injured by a masseuse from hell). In spite of all we experienced, we would go back if they fixed the villa design flaws. Both the villa and private pool gave us incredible privacy, the views were spectacular, and the architecture is wonderfully exotic. They're onto something very special here, but need to sort out their s_ _t. Our holiday here was in the upper price bracket, we wanted to chill-out, but were stressed much of the time, not knowing what would happen next. Tip: the gym toilets are a place you can relax, being indoors (LOL).
There were rats in our villa (1116) that came out in evenings and night and ate the fruit that Santhiya had put in our room, the soaps, the sugar for the complimentary tea/coffee. I understand that this may occur in a wooden house in tropical climate but the worst part was the way we were met by the staff. I talked to two different persons the morning after we discovered this problem during our second night. The rats roamed around and kept us awake. That night our phone also rang two times in the middle of the night with no one there upon answering. The staff promised that they would set traps and fix the rat issue. In the afternoon nothing had happened so I went to the villa reception and the supervisor told me that she went through all the complaints and hed not reached our case yet (!!) How many complaints can they get during a day? After dinner we saw more traces after the rats and when we watched TV my wife saw a big rat running over the floor in the bedroom. We are not squeamish, but that was our limit. We asked for a new room and learned that there was nothing whatsoever so we had to stay another sleepless night with the rats in our room (nice…) and there was nothing available the next night either so only our fifth and last night we could have changed to another room. No traps were placed out in that evening either. The next morning I asked to talk to the manager and he said that he wanted to get a chance to fix this. But by then my family was fed-up and we needed to sleep. The staff at Santhiya had done nothing in 24 hours so we decided to leave the hotel. I asked for a refund for the 2 nights we had prepaid for but didn't use, but got an email after two weeks from their Manager stating that Santhiya didn't see any problem and gave me nothing back. We didn't even get a real excuse, instead they wrote "...because we are confident that there’s no rat in your villa". Their first response when I talked to them was to ask if we had cany in the room. The whole time when I communicated with them f2f, whatsapp and email I got the feeling that it was our fault, that we were annoying and that we should be thankful to stay at their hotel. If you want good service and staff who cares about your stay - don't go to Santhiya! I'm sure they will respond that they did lots of things to help us and offered us solutions but if so they will not tell the truth.