4.5
Very Good 1401 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The 250-feet long lagoon pool with swim-up bar
  • Family-friendly, with a range of kids clubs, a videogame room and babysitting services
  • Crisp and colorful decor

What To Know

  • Opened in October 2014
  • It’s not right on the beach, but it’s only a short walk across the main road
  • Karon is family-friendly, but parents should note that nearby Bangla Plaza is adults-only

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Family Patio Resort property Suite living room condominium home Villa

Overview

Family-friendly retreat near Karon Beach with a top-notch Asian restaurant, an all-day diner and a swim-up bar

The Look

Within easy reach of Karon Beach, this sprawling 224-room retreat feels like a miniature village, with low-rise whitewashed buildings surrounding a central free-form pool. The resort is split into six distinct areas, each home to a different room category; families are catered to with kids clubs and a videogame area. The modern lobby is kitted out with chunky tile floors, wooden chandeliers and gold mosaic details, and the resort is set on a lush plot dotted with towering palms.

Bed and Bath

There’s a definite emphasis on families here; Family Rooms are equipped with bunk beds and welcome packs for kids. Couples might prefer the Plunge Pool rooms or Suites, which come with spacious living rooms. Even the standard rooms are comfortable and welcoming, with polished hardwood floors and technicolor cushions, throws and rugs. All feature a balcony overlooking the grounds.

Beyond

Just as there are six different room zones, the resort offers an array of dining options, including a pool grill, an all-day diner and a sports bar. The Tai restaurant excels in Asian specialities that cover the best of China, Japan, Korea, the Philippines and Thailand (the pad Thai is stunning). The Inbalance Spa has 10 cool, uncluttered treatment rooms; try the Royal Thai massage — there’s no oil involved, and the therapist works on pressure points to release tension. Of course, Karon’s best asset is the beach, a mile-long stretch that is rarely crowded, even in high season.

In the Area

Once a fishing village, Karon is now more or less joined to its southern neighbor, Kata, making up one long recreational beach strip. Karon Market (every Tuesday and Saturday on the grounds of the Wat Karon temple) offers an excellent opportunity to hone your bargaining skills on handicrafts, clothing and souvenirs. For alfresco Thai food, drop by any of the reasonably priced and positively cheerful restaurants beside Nong Han Lake. Come sunset, it’s well worth heading to Cape Promthep, at the southern tip of the island, to rub shoulders with the locals, who will be out catching the cool evening breeze.

How to Get There

Novotel Phuket Karon Beach Resort and Spa
568 Patak Road Karon Beach
Karon, 83100 Thailand

Reviews

4.5 Very Good 1401 Reviews
Great stay , great hotel
Reviewed 21 hours ago

Very pleasent stay at this hotel. The first room we were given , room 4310 had a very very strong mouldy smell, when we complained we were changed within the hour to a much better room with no problems Room 4411. It was noisy on a couple of nights as we were right above the bar but it wasn't too bad with earplugs. Staff were all lovely especially kids club and the manager. Although the man that was in charge of booking the transportation wasn't very friendly. Buffet breakfast was excellent. We were always there early so it was never that busy and we were always greeted with a smile and offer of tea or coffee. Pools were excellent and a great location. Would stay again

stayed here for 8 days in june
Reviewed 2 days ago

very good hotel, staff were all fantastic ,service and food v good bed very comfortable only draw back top of a very step hill if your young and fit ok but if not taxi or tuc tuc. to get up and downtime hill.,

Great for kids and lay back trip
Reviewed 2 days ago

The hotel has a great family room as there is a bunk bed. So our kids love it. It’s like a battle ship for them 4-7 years old. There is the kids club and the most love item. The slide in the children’s pool. So it’s free non stop sliding haa. The food is very easy for the kids but my partner and I don’t prefer after two days. In fact it’s more for western taste. Even the Thai food not spicy at all
So all in all a nice place for family

Oh the recovery when there is a mistake is superb very good and response well.

Fantastic hotel wonderful Staff 👍👍👍👍👍
Reviewed 3 days ago

This is our first time in Phuket and Novotel. It is a stunning hotel with beautiful & massive 3 different swimming pools. Decent size rooms and fab power shower.Very clean and food is delicious. We tried pasta, pizza and cocktails are delicious too. We are currently staying in this hotel & I thought they deserve a good review while we are staying and couldn’t wait till the end of the trip.

The highlight of our stay in this hotel is the Manager Henry. He is so helpful, friendly and very polite. I have worked in hotel in the past. I must say he is a perfect example of a great manager, always happy to help, humble and very accomodating, he is always smiling , it’s a massive 300 rooms hotel but Henry remembered us which was very impressive. I am a Vegeterian hence sometimes breakfast buffet can not cater my dietary needs but Henry told us that they have a seperate menu for Vegeterian food and I could order from, which I think is really sweet and that’s going an extra mile for the customer. No one told us about this but it’s my fault too as I never asked. Reception staff are equally friendly. Housekeeping staff are polite too.

We must say big thank you to the manager Henry and the other duty Manager we spoke to and all of you wonderful people for making our stay so wonderful.

So 10/10 on Service, Food , Rooms and Overall experience. Highly recommendable 👌👌👍👍

Regards,
Room 1301 😊😊

Needs a management shakeup
Reviewed 4 days ago

My sister and I have just spent 7 nights at this hotel. And what a bitter disappointment it is for a Novotel. As an Accor Advantage Plus member for 6 years I have stayed in many Novotel hotels throughout Asia Pacific and this would be of the lowest standard I’ve ever seen.

I will say that upon arrival the front desk staff were helpful and courteous and quick to attend to us however that is where it ended.

The Food and Beverage outlets and their staff need a thorough shakeup. Don’t expect any service from anyone as they’re too busy talking to their friends or playing on their phone to even acknowledge you.

This happened every day and not just to us but was commented by others as well.

The staff need to be trained from scratch in Hospitality Basics, smile and greet people when they come into the restaurant or bar. Many times we had to go up and ask for service or a drink.

The front of house staff can barely understand English and repeatedly made mistakes with ordering or quantities.

They need to understand that if you order a starter and then a main course that it doesn’t all come out at the same time.

Also the breakfast omelette chef needs to be told to use tongs or spoons and not his bare hands when refilling the pots of omelette fillings.

I could go on, but the GM of this establishment has his hands full.