4.5
Very Good 2414 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
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Overview

Location

With a stay at NH Collection Granada Victoria, you’ll be centrally located in Granada, steps from Granada City Council and Fuentes de las Batallas. This 4-star hotel is within close proximity of Plaza Bib-Rambla and Alcaiceria.

Rooms

Make yourself at home in one of the 69 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Make use of convenient amenities such as complimentary wireless Internet access, wedding services, and a television in a common area.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves lunch and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Planning an event in Granada? This hotel has facilities measuring 237 square feet (22 square meters), including meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

NH Collection Granada Victoria
Puerta Real, 3
Granada, 18005 Spain

Reviews

4.5 Very Good 2414 Reviews
Lovely Granada Hotel
Reviewed 5 days ago

My family had 2 rooms here for several nights. This is the perfect spot to stay and explore Granada. You can walk to almost everywhere and if you want a taxi, there's a taxi stand right around the corner. To visit Alhambra, the front desk suggested taking a taxi up the hill and then walking back down later. This works perfectly. Suggestions for Alhambra: get your tickets early (before you even get to Granada), consider spending the money to get a guide (the place is enormous with a long history), and recognize that within Alhambra there are no sit down restaurants to get lunch or take a nice break. OK - there's one, Hotel America. We were lucky to get a seat there; it's interesting. There are several kiosks.

The hotel is really lovely - rooms are relaxing and comfortable, the hotel breakfast is nice and the front desk was friendly and helpful. When one of our rooms developed a small leak in the ceiling, we were moved to a new room immediately. We loved our stay here.

Great location and high level of service!
Reviewed 1 week ago

It was simply amazing visit and staying at this hotel. First of all, the location is perfect. 20-25 minutes to Alhambra..10 minutes to Plaza Nueva and all the sightseeing spots are within walking distance.

I would like to give a shout-out Mr. Juan-Alfonso he was AMAZING. He checked us in with smile and every time he sees us, he welcomes us with the biggest smile on his face. I really really appreciate his hospitality. Thank you thank you again.

Breakfast was really good too. There were freshly squeezed juice (beet, kale, carrots etc.) All the breads were delicious and every morning we walk into the dining area, we were asked if we want coffee and a staff brought it to our table. Also, we could ask questions regarding sightseeing spots as well. All the staffs were very informative and attentive as well!

If I go back to Granada, I will definitely choose this hotel.

Once again, thanks for everything you’ve done for us! Muchas gracias todos!

Disappointing level of service and attention for a hotel of this price category
Reviewed 1 week ago

I stayed here for 4 nights with my wife and 2-year-old toddler. This is a pricier hotel than we would normally stay at but I decided to splurge since it was my wife's birthday. Our stay cost close to EUR 200 per night including breakfast, and this was already based on the advanced prepaid rate. It is therefore against this hotel's price category that I evaluate this hotel and give it only a 3/5. This price is particularly high relative to the low prices in Granada.

The positive aspects:

1) This hotel is certainly well-located and exudes a luxurious feel, from the sweet scent and beautiful flowers that greet you as you enter from the street, to the well-appointed, comfortable rooms. There is a Nespresso machine and water kettle, and a complimentary bottle of water is provided every day.

2) Check-in was pleasant, and we were able to check in right away upon arriving around 12:15 p.m.

3) Our room was spacious, even with a king-size bed and a child's bed. We were pleased to have an indoor terrace, which our daughter loved running around in. She normally doesn't have much freedom in hotel rooms, being prohibited from playing with the phone, minibar, etc., so she was overjoyed to be given free rein in the terrace. This terrace is shared by four rooms, with a divider providing each room a private area. The divider only provides privacy, and does not reach up to the skylight. Accordingly, guests in their respective terraces will hear, but not see, one another.

4) The lady at breakfast was always friendly, and did not display any irritation even after our daughter accidentally dropped a box of cereal on the floor, leading to its contents spilling on the floor.

The negative aspects:

At this price category, I expect more than simply a room and breakfast, as I would at, say, a no-frills ibis-category hotel that would cost around EUR 120 a night with breakfast.

1) You enter the hotel through two sets of doors, with no one manning them. While I've traveled throughout Europe enough to accept that 4-star hotels in the continent do not employ bellboys and doormen as you would expect in the US or other countries, I found it irritating that no one came to assist us to at least open the doors when we were struggling to carry our two large pieces of luggage and stroller. Moreover, the receptionists' desks are facing away from the door, so they always appear to be staring at their screens rather than welcoming guests.

As the hotel's doors are unmanned, it should consider installing automatic sliding doors to facilitate the entry and exit of guests, particularly those with lots of luggage.

2) At around 8 p.m. on 4 June, we were already tired and did not want to go out to have dinner anymore. Having had enough Spanish food by this point, I wanted to just have some pizza delivered. After checking online, I discovered that there was a Pizza Hut within the vicinity. There is currently only one Pizza Hut in the Netherlands, so its not something I can regularly eat. I tried ordering online, but the Pizza Hut site wouldn't accept the hotel's address for some reason. I was wary of ordering by phone as I do not speak Spanish and did not want to risk any misunderstanding.

I proceeded to the front desk to ask if the hotel staff could order the pizza for me. In my view, this should've been a no-brainer for a hotel of this category to do to make their guests' stay pleasant. Instead, the lady at the front desk declined to assist, pointing out that the hotel has its own restaurant and bar, and that there was a pizza place around the corner. In the first place, the hotel had no business suggesting that I just go around the corner to an Italian restaurant rather than order from Pizza Hut. I love Italian food, but having grown up dining at Pizza Hut restaurants, I also love their pan pizzas.

Secondly, while the hotel may have its own restaurant, I as a guest needed its assistance due to language issues. The lady said that people speak English. While this may generally be true, we encountered many establishments where people could not speak English. I also did not want to encounter any misunderstanding with a delivery service, only to find out more than one hour later that my order had not actually been placed or that the restaurant thought I ordered something else. This is akin to having a hotel make a dinner reservation at a restaurant.

In the end, I had to make the call on my own phone, and was fortunate enough to be able to speak to someone who could speak English.

3) At around 10:15 p.m. on that same night of 4 June, my wife and daughter were talking after having had dinner, when a female guest of one of the three other rooms sharing the terrace area rudely shouted " Silencio!", obviously referring to them. My daughter was quite rattled, after having such an enjoyable evening. She no longer played outside after the incident. I called the front desk to report the incident and spoke to Lourdes. She confirmed that we were fully within our rights to speak in the terrace at that time. They were only talking, and were not playing any videos or music. After all, this is in Spain, where people are often still having dinner at 10:30 p.m. Lourdes advised me that no one had called to complain about noise, and said that if someone did complain, she would tell them that they had no right to do so. I told Lourdes that the incident rattled my daughter.

The hotel, however, did nothing about this incident. There being only three other rooms in which the rude guest was staying in, they could have called each of those rooms to ask if they were the ones complaining about the noise and to advise them accordingly that fellow guests had the right to speak while in their terraces until midnight. Perhaps the hotel could have offered to transfer the rude guest to a room without a terrace if she did not like hearing other guests. Or alternatively, if the hotel wished to avoid contacting other guests, the hotel could have offered a drink or something similar to compensate for the incident.

The hotel did nothing. Again, at this price category, I expect hotel management to be more proactive at addressing their guests' concerns.

4) The housekeeping staff left a rag when they cleaned our room one night.

5) The minibar hardly refrigerated our drinks and food which we stored inside. I reported this to the same lady who refused to call Pizza Hut for me but no one came to check our minibar.

6) Breakfast was tasty, but overpriced at EUR 20,90 per person (EUR 18,90 if booked upon check-in). Omelettes can be ordered, but a sunny side-up egg we ordered one morning was burnt. There was no bacon available, unlike in an NH hotel my wife stayed at in the Netherlands.

7) A pre-authorisation of EUR 200 on my credit card was requested upon check-in. This seems excessive, when the room was prepaid and I was offering to pay for breakfast as well. I pointed out that I had no intention to purchase anything from the minibar.

8) I pointed out that my family and I were celebrating my wife's birthday, but the hotel did not prepare any simple surprise on the eve of her birthday, which was our last night at the hotel. This was in contrast to the Novotel Suites in Malaga, which prepared a nice surprise for my wife.

9) There was a turn-down service only on our first night, where small bars of chocolates were placed on our bed along with a bag of candies.

Overall, this is a luxurious well-located hotel which must improve its level of service to justify its cost.

Excellent hotel in convenient location
Reviewed 1 week ago

My family and I enjoyed a recent stay at the Victoria. The hotel is in a great location- in the historic city center and walking distance to everything. The staff were super helpful, especially in terms of providing an early warning that Alhambra tickets were running low and an helping us make arrangement for a tour, including transportation. The rooms were clean, comfortable and spacious, with an excellent breakfast buffet. I would definitely stay here again.

Great Central Location.
Reviewed 1 month ago

The hotel was in a great location. Close to shops and restaurants. The breakfast were excellent. I would say the service was mixed. Alfredo was excellent and always wanted to please. We were there and playing some cards in the lobby. We were all in shorts and summer attire and asked if they could turn down the air. We were told that we needed to adjust our bodies to the custom of the country we were in where people wanted the temperature higher than most Americans like it. Also they charged you 3 euros for a bucket of ice. We traveled 3 weeks in Spain and stayed in a dozen hotels and only one charged for ice.