4.5
Very Good 674 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Located in Flims (Flims Waldhaus), Grand Hotel by Waldhaus Flims is minutes from Lake Cauma and Arena Express 1 Ski Lift. This 5-star hotel is within close proximity of Flims Ski Resort and Foppa Gondola.

Rooms

Make yourself at home in one of the 73 guestrooms featuring minibars (stocked with some free items) and LCD televisions. Rooms have private balconies. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Skiers will be in heaven, but there are recreational options available for non-skiers as well, including an attached winery and outdoor tennis courts. Additional amenities at this hotel include complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room. You’ll be on the slopes in no time with the complimentary ski shuttle.

Food & Drink

Grab a bite at one of the hotel’s 4 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.

Business & Travel Amenities

Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Flims? This hotel has 4499 square feet (418 square meters) of space consisting of conference space and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

How to Get There

Grand Hotel by Waldhaus Flims
Via Dil Parc 3
Flims, 7018 Switzerland

Reviews

4.5 Very Good 674 Reviews
Very nice hotel and environment
Reviewed 3 hours ago

Very good experience. some attention to detail required (music in the different areas of the hotel). Other than that, it is a fantastic place to be. Staff is excellent, food is great, facilities are unique.

A magic weekend stay!
Reviewed 1 week ago

This mountain resort is lovely! We came to Flims as our son wanted to ski with friends in Laax/Flims. As I’m not a big skier this hotel was perfect, because I could fully enjoy myself and relax in a beautiful environment (without needing to leave the resort), my husband did some cross-country skiing (and joined me later on in the spa) and our son went to meet his friends on the slopes. Our room was located in the Chalet Belmont, which is more discrete from the outside than the other buildings of the resort. The room was large with a modern interior and a nice big and sunny balcony. I would describe the style of the hotel as historic class meets modern luxury. We enjoyed some delicious Thai food for dinner in the hotel-owned restaurant Siam. And me as a total breakfast lover - I wasn’t disappointed. They have it all: Swiss dried meat and cheeses, an egg station, waffles, salmon, a wide selection of bread, pastries - you name it! And not to forget the amazing spa with an incredible view. I spent the whole Saturday afternoon there and left when it was dark. We definitely hope to be back soon!

An amazing hotel in the Swiss Alps
Reviewed 2 weeks ago

I stayed for the first time in Waldhaus Flims in 2016 and again in 2019. With some renovation works done recently in the restaurant, bard, rooms and the spa area this property gives to its guest an amazing and charming experience to enjoy the best of what the Swiss Alps have to offer. The hotel staff is great, really making the effort to make your stay the most enjoyable possible. The GM of the hotel (Mr. Burkhard Wolter) sets a very high standard for customer service, being omnipresent at the hotel facilities around the clock and always at the guest disposal. Unfortunately, I had a ski accident and had to go to the hospital. The hotel staff provided all the immediate support needed, from driving me to the hospital to helping me packing my luggage. I have to say a special thanks to Kiri Nithiyananthan for his incredible help and support while I was injured. His immediate assistance and concern with my condition were truly outstanding! Thank you so much Kiri!

Management doesnt care - and it shows...
Reviewed 2 weeks ago

We spent the weekend at this hotel. It is nothing special - how they got five stars (and in Switzerland), I do not know.
The rooms are tiny, nicely designed but when you take a closer look, you can see how cheap they built.
The SPA area is extremly small for the size of the hotels - but the worst: pretentious staff. You do not feel welcome - not in the Spa nor in the rest of the hotel. The restaurants are managed poorly, especially the so-called Thai restaurant which also covers for the breakfast area. The staff is utterly confused, badly trained and after we waited for almost an hour on the starters, the young and unkempt “manager” made up silly excuses but was not able to just say sorry and at least offer some sort of real excuse... Not professional. The food is blend and for example the duck is just chewy and nothing more. Disappointing.
To end this 3-star experience, the untrained receptionist was overwhelmed when we asked her at check out if she can make the GM aware of the staff problems in spa and restaurant. The cherry on the cake: the concierge brings your skiing gear (unasked) from the car into the ski room, and at check out you are on your own. Cause they do not remember which gear is yours and so you have to go there and pick it up on your own. Never have i encountered such a low standard of service in Switzerland. The GM seems not to care about his hotel nor staff - and it shows.
And well, if you like to read the FT while having breakfast which is standard in every 5 star hotel in this world, good luck - not in Flims. They seem to save money everywhere.

A disappointing return.....but still a beautiful hotel
Reviewed 2 weeks ago

This is a beautiful 5* hotel and spa that we have visited several times over the last 15 years. This was our first visit back since the hotel changed hands (we understand in 2016); it has undergone a major refurbishment since then, evidence of which is clearly visible in many areas.

Everything is well presented and in good condition. There is a very well (extremely well for a hotel) equipped gym, and the Spa is one of the best, if not the best, we have experienced.....and we’ve been fortunate to have experienced a number around the world.

However, it’s not all good news. It would appear since our last visit approx. 5 years ago the hotel management seems to have lost the plot in a few areas, particularly around the dining options.

The hotel used to have a main dining area for guests with a number of other options/specialty areas. This in general catered for all tastes and ensured guests stayed in the hotel (all restaurant options were good to excellent.)

Now however the main hotel restaurant is gone. You are faced with a choice of Epoca (pretentious fine dining) – and expensive pretentious fine dining at that!....Siam – a dedicated Thai restaurant that is equally unimpressive (situated in the main Hotel building, where you also have breakfast). And finally, there is Pomodoro, this is a generic Italian approx. 5 minutes’ walk from the hotel on the main road to Laax. I should add that there is also a further ‘Swiss Fondue’ type restaurant…but that was ‘hidden away’ during our stay, and did not appear to be open or being promoted…it is on the website however.

Actually our worst dining experience (but best service) was Pomodoro, where the ‘home made lasagne’ had clearly not been home made that day! What was served up was barely edible, microwaved sludge. Utterly disgraceful in any Italian Restaurant worthy of its name, and a complete travesty in a 5* hotel.

Whilst the Siam food is OK, it too suffers from pretentious over pricing (for what is on offer). I know this is Switzerland and nothing is particularly cheap, but there are far better dining experiences in Flims, both on the mountain and in the town.

Staff: We felt that the staff were under pressure, we quite often had the same staff serving us for breakfast that had been serving dinner the night before, indicating they were probably double shifting. They also looked tired, and made basic mistakes, that you would not expect in a 5* Hotel: rushing to put plates down, water spilled over me (again through rushing), very slow service....48 minutes in Epoca from sitting down at our table to receiving our amuse bouche..... I could go on, but at a 5* hotel this is completely unacceptable.

The concierge staff seem to have minimal knowledge of the resort. We were keen to try ‘skinning’ (ski touring) and needed to rent the specialist equipment. We therefore asked the concierge where we could rent the equipment. We were referred to the Plaun mid station which sounded illogical, but I went there to check anyway.....needless to say my suspicions were confirmed and I was referred back to the base station in town and the main rental shop.

In summary, whilst the hotel is still beautiful and in great condition, the restaurant offering is nonsensical. We voted with our feet, used TripAdvisor and found some fantastic alternative places to eat, that we would never have bothered to find had the hotel not ‘forced our hand’! We would also have shared our feedback with the hotel had anyone bothered to ask, but I think you can probably guess they didn’t bother, which is equally staggering in this day and age. It is also perhaps an indicator of where their priorities lie; there were two large company seminars during the week we stayed, and the focus seemed to be on the corporate guest rather than the private client.