Pangulasian Island Resort
- Free WiFi
- Kids Club
With a stay at Pangulasian Island Resort in El Nido, you’ll be minutes from Observation Tower and close to Pangulasian Island Beach. This 4.5-star resort is within close proximity of Pangulasian Island Dock and Miniloc Island Beach.
Make yourself at home in one of the 42 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and desks.
Spa, Wellness & Premium Amenities
Relax and unwind with massages and body treatments. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a fitness center. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Enjoy a satisfying meal at a restaurant serving guests of Pangulasian Island Resort. Quench your thirst with your favorite drink at a beach bar. A complimentary breakfast is included.
Business & Travel Amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a library. Planning an event in El Nido? This resort has facilities measuring 86 square feet (8 square meters), including a meeting room.
How to Get There
Where to begin?
Check in - Only 3 other parties arrived with us at 11:30a. We were told our room would be ready at 2p. It wasn't. Then we were told it would be ready by 3p. It wasn't. When I asked the reception at 3p when our room would be ready they said they would check with housekeeping at get back to me. But they never got back to me. We were finally checked in 1.5 hours later than what we were initially told.
Rooms - Our sheets at check in had multiple brown stains on them. I asked for them to be changed and they were replaced with sheets that also had stains on them. Dirty sheets were left on furniture in our room by housekeeping. Rugs had stains. Towels repeatedly had multiple brown and yellow stains on them. Minibar items went missing everyday after housekeeping was in our room. The shelves in the closet had sand and grime. Sinks and shower don't drain well. Shower water was always cold. Upon check in, we discovered the beach chair cushions thrown about and the actual beach chairs missing. The bathrooms in the common areas were not cleaned or maintained during the day; they were dirty and wet. No attention to detail or cleanliness at this resort. Air conditioning is good and view from the beach front villa is great.
Staff & Service - This is where the resort fails miserably. Staff in general seem burdened to help you. Staff seems to have little to no training in hospitality and they never smile. Management is apathetic and unhelpful. Communication is very poor. I've been told multiple times that someone would get back to us about something and there was no follow up. Ryan and Alvin were the only 2 staff members throughout our entire stay that truly belong in the hospitality industry - they were great and honestly deserve promotions.
Management - General management is uninvolved and hands off. Frankly, they were useless despite our complaints and feedback. After two separate complaints we were finally offered a free beach side dinner. Well they screwed it up. The food and beverage manager approached us to schedule this dinner 2 days after we initially asked her about scheduling a private dinner. I made sure to verify with her THREE times the day and time of our dinner because staff had been so poor with communication. My husband was also present when we finalized and confirmed the details. Well we showed up for our private beach dinner only to discover it hadn't been set up or prepared. We asked the staff about this and were left waiting for 20 minutes. Finally they told us that the manager had scheduled our dinner for the wrong night so it wasn't set up as we had scheduled it. We were told we could have it the following night instead. Also, the F&B manager who made this mistake never approached us to apologize.
Pool - Service here is very poor. Staff clearly saw us arrive and sit down. So we waited for someone to come over and to see if we wanted anything to drink or eat but no one ever came. There were 4 staff members standing behind the bar doing nothing while we waited for over 40 minutes. Finally we gave up and walked over to the bar ourselves. Also, when guests asked a staff member if they could have towels after swimming in the pool, they were told to walk back to their room to get a towel. I helped these guests out and pointed to an area by the pool where there were towels so they didn't have to walk back to their room soaking wet. Why am I being more helpful than the staff here? Also, there are children running around and screaming in the pool. Much to our surprise, there were multiple families with children staying here.
Swimming & snorkeling - We saw 2 small sharks. There aren't many fish the reef is just ok. WARNING - the plankton stings your skin and leaves burning red welts on your body. When you swim in the water here, it feels like you are getting stung by multiple jelly fish. And you can't even avoid swimming into it because it's so small and you can't see it. Anytime we tried to go into the water we got stung all over. What a disappointment to come to such a beautiful place, pay for a beach front villa and then not be able to get into the water. Of course, no one tells you this and you don't find out till you get here. Just beware that you can't enjoy the beautiful water that you travel so far for.
Eco friendly resort - I support eco friendly tourism. I was ok with their recycled brown toilet water smelling like sewage if that meant it was better for the island. They do provide you with a take home bottle for drinking while you're there which is great. At check in they talk about not using plastic to protect the island, yet our minifridge had 4 plastic bottles of water in there. Why do you go out of your way to tell every guest at check in that you don't condone use of plastic but then provide plastic bottles?? Which is it? Also, during our hike (which the staff "guides" twice a day) there was a 2L empty plastic Cola bottle on the ground that no staff bothered to pick up or dispose of.
Spa - Good prices. Good massages.
Food - Breakfast selection is not good. They stop refilling juices and food during the last hour of breakfast. Coffee didn't come to the table till we were done our meals nearly every morning. Dinner is average. Stick to the pasta and noodle dishes.
Sunset hike - This is NOT a sunset hike as advertised. It starts at 5p. You get to the viewpoint by 5:30p and then are told to wait there for 1 hour before you can see the sunset. The area where you are told to wait for 1 hour is small, without shade and without seats. You are expected to stand or sit on the ground under under sun for an hour in a tiny space cramped with multiple other guests. We had no idea there would be an hour of waiting after the hike up to see the promised sunset. Our "guide" explained nothing to us on the way up or at the viewpoint. He barely spoke to us. It's a moderate hike and steep at some sections. It would've been nice to know ahead of time to have the appropriate footwear.
Private boat tour - This was the highlight of our trip. We went to 2 private beaches and 3 lagoons. Beware that the lagoons are a zoo with crowds of tourists kayaking practically on top of each other. (Resort does offer a group lagoon excursion.) Also, our time in the water was very limited due to the painful plankton bites (see above).
Disappointing honeymoon - We came here to celebrate our honeymoon and they knew that. In fact, there's a spot you circle on the check in form indicating it's a honeymoon trip. But staff never acknowledged that we were celebrating something special. I've had better service at restaurants back home than we had during our 5 day stay at this resort.
BOTTOM LINE - The scenery is beautiful but the resort delivers a very disappointing experience for a very high cost. It most definitely does not deserve a 5 star rating. Do yourself a favor and go to the islands in Thailand, Halung Bay in Vietnam, or go to Bali or Raja Ampat in Indonesia instead. You will get the same amazing views (if not better) and far superior service for much cheaper prices. Trust me, I've been to all of these places. I would not recommend anyone to ever stay here.
If you like absolute privacy, this is the perfect resort to go to. We had the beach all for ourselves. The service is fantastic. The staff is very attentive and friendly. The food is good. We had majestic views of the beach. I'll definitely go back.
El Nido hotels have a number of resorts (some on private islands) which may look idyllic on their websites and professional photos, but our stay at the Pangulasian island was disappointing in every way possible.
The real let down was giving the hotel constructive feedback (in private) and their poor attitude (particularly from the resort manager Heidi Rosalie Hocson) who needs to take a course in hospitality or customer service.
Although the room we stayed was nice, everything else was a disaster.
• Checking into the hotel felt very rushed. On arrival we were given a 10 minute lecture about the resort which didn’t feel welcoming at all. Why not put this in a pamphlet?
• The staff provided us with a lot of irrelevant information, for example, talking about the other rooms at the resort and driving straight past our room to show us the bigger family rooms at the end. We didn’t ask for this nor were we interested.
• We had traveled a long way to the Pangulasian and on top of a long check-in we were given a tour of our very small room which somehow took another 10 minutes.
• The air con wasn’t working for the first 4 hours. The staff tried to fix it (only after an hour when we had to ask them twice) but it just wasn’t blowing cold air. This is something the hotel should check before their guests arrive.
• We were told to move to another room but they only sent one person to help us. We ended up carrying most of our luggage, in the dark and on hazardous, uneven stone steps. The staff member tried to get us to take a short cut by walking under the room (the rooms are on stilts) which was dangerous as we couldn’t see where we were going.
• Our other room looked like it hadn’t been cleaned properly. There were human hairs on the bathrobes and a large beetle that looked like it had long since been dead. I appreciate that we are on an island and that you will find insects in the rooms but this could have and should have easily been spotted.
• This was the only hotel in the Philippines we visited where the drinks weren’t complimentary (only two bottles of water). This is really stingy, especially when you are paying almost £600 a night! This is £100 more than the Two Seasons in Coron (for a similar pool villa room also set on a secluded island) but the Two Seasons’ entire mini bar was free, including all the snacks. For somewhere so hot (and in our case without air con) they should really include drinks (at least one or two). It all felt mean.
• The floor in the room is very slippery (even the small carpets move around). I slipped twice before deciding to keep my shoes on.
• The stone steps going down to the villas are dangerous and it’s easy to twist your ankle because the stairs aren’t level and quite far apart.
• Exposed plug sockets near the pool? Check! Broken wooden floor decking with sharp bits to go into your foot? Check!
• Toilet paper that falls apart in your hands? Check!
• The resort also looks very tired and run down. It’s not well maintained and we felt that it was only worth £300 a night at most.
• The room service food was downright awful. The french fries tasted stale and were soggy and the banoffee cream pie was nothing to write home about.
• The breakfast buffet was okay but when we asked for an omelette the staff behind the counter who was mopping and cleaning didn’t wash his hands before making us one. I’ll have a ham and cheese omelette with a side of bacteria please.
• The breakfast was abysmal and a lot of the food isn’t covered so flies were landing all over it.
• Any request for ‘normal’ juices like orange, or watermelon, are an additional charge.
• Most of the staff we met were miserable. A smile here or there doesn’t hurt.
• The WiFi was not working during our entire stay. We ended up having to pay £48 for data on our phone to sort out an issue with our flight (a second time an airline in the Philippines had let us down). The staff said that this was normal. Surely an alleged 5* hotel should have contingencies in place?
At checkout none of the staff or the manager Heidi bothered to ask how our stay was which is why we wrote to Small Luxury Hotels (SLH) who list the Pangulasian as one of their hotels.
We raised all the above issues (and more I haven’t mentioned) with the hotel’s manager, Heidi who (after several emails) offered us a treatment and a half a day boat tour on our next visit. This was utterly useless to us. Not only do we live half way across the world, but this would mean having to spend more time at this awful place and have the privilege of giving them more of our money to stay there. Again I think Heidi should have some management training or the resort should hire someone else because you can’t teach an old dog new tricks.
So do yourself a favour and avoid the Pangulasian and all the El Nido resorts. Go to the Shangri-La in Boracay (we had an incredible time there) which was worth every penny. Perhaps the staff at the Pangulasian should pay them a visit to see how a hotel should be run.