Pangulasian Island Resort
- Free WiFi
- Kids Club
With a stay at Pangulasian Island Resort in El Nido, you’ll be minutes from Observation Tower and close to Pangulasian Island Beach. This 4.5-star resort is within close proximity of Pangulasian Island Dock and Miniloc Island Beach.
Make yourself at home in one of the 42 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and desks.
Spa, Wellness & Premium Amenities
Relax and unwind with massages and body treatments. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a fitness center. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Enjoy a satisfying meal at a restaurant serving guests of Pangulasian Island Resort. Quench your thirst with your favorite drink at a beach bar. A complimentary breakfast is included.
Business & Travel Amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a library. Planning an event in El Nido? This resort has facilities measuring 86 square feet (8 square meters), including a meeting room.
How to Get There
El Nido hotels have a number of resorts (some on private islands) which may look idyllic on their websites and professional photos, but our stay at the Pangulasian island was disappointing in every way possible.
The real let down was giving the hotel constructive feedback (in private) and their poor attitude (particularly from the resort manager Heidi Rosalie Hocson) who needs to take a course in hospitality or customer service.
Although the room we stayed was nice, everything else was a disaster.
• Checking into the hotel felt very rushed. On arrival we were given a 10 minute lecture about the resort which didn’t feel welcoming at all. Why not put this in a pamphlet?
• The staff provided us with a lot of irrelevant information, for example, talking about the other rooms at the resort and driving straight past our room to show us the bigger family rooms at the end. We didn’t ask for this nor were we interested.
• We had traveled a long way to the Pangulasian and on top of a long check-in we were given a tour of our very small room which somehow took another 10 minutes.
• The air con wasn’t working for the first 4 hours. The staff tried to fix it (only after an hour when we had to ask them twice) but it just wasn’t blowing cold air. This is something the hotel should check before their guests arrive.
• We were told to move to another room but they only sent one person to help us. We ended up carrying most of our luggage, in the dark and on hazardous, uneven stone steps. The staff member tried to get us to take a short cut by walking under the room (the rooms are on stilts) which was dangerous as we couldn’t see where we were going.
• Our other room looked like it hadn’t been cleaned properly. There were human hairs on the bathrobes and a large beetle that looked like it had long since been dead. I appreciate that we are on an island and that you will find insects in the rooms but this could have and should have easily been spotted.
• This was the only hotel in the Philippines we visited where the drinks weren’t complimentary (only two bottles of water). This is really stingy, especially when you are paying almost £600 a night! This is £100 more than the Two Seasons in Coron (for a similar pool villa room also set on a secluded island) but the Two Seasons’ entire mini bar was free, including all the snacks. For somewhere so hot (and in our case without air con) they should really include drinks (at least one or two). It all felt mean.
• The floor in the room is very slippery (even the small carpets move around). I slipped twice before deciding to keep my shoes on.
• The stone steps going down to the villas are dangerous and it’s easy to twist your ankle because the stairs aren’t level and quite far apart.
• Exposed plug sockets near the pool? Check! Broken wooden floor decking with sharp bits to go into your foot? Check!
• Toilet paper that falls apart in your hands? Check!
• The resort also looks very tired and run down. It’s not well maintained and we felt that it was only worth £300 a night at most.
• The room service food was downright awful. The french fries tasted stale and were soggy and the banoffee cream pie was nothing to write home about.
• The breakfast buffet was okay but when we asked for an omelette the staff behind the counter who was mopping and cleaning didn’t wash his hands before making us one. I’ll have a ham and cheese omelette with a side of bacteria please.
• The breakfast was abysmal and a lot of the food isn’t covered so flies were landing all over it.
• Any request for ‘normal’ juices like orange, or watermelon, are an additional charge.
• Most of the staff we met were miserable. A smile here or there doesn’t hurt.
• The WiFi was not working during our entire stay. We ended up having to pay £48 for data on our phone to sort out an issue with our flight (a second time an airline in the Philippines had let us down). The staff said that this was normal. Surely an alleged 5* hotel should have contingencies in place?
At checkout none of the staff or the manager Heidi bothered to ask how our stay was which is why we wrote to Small Luxury Hotels (SLH) who list the Pangulasian as one of their hotels.
We raised all the above issues (and more I haven’t mentioned) with the hotel’s manager, Heidi who (after several emails) offered us a treatment and a half a day boat tour on our next visit. This was utterly useless to us. Not only do we live half way across the world, but this would mean having to spend more time at this awful place and have the privilege of giving them more of our money to stay there. Again I think Heidi should have some management training or the resort should hire someone else because you can’t teach an old dog new tricks.
So do yourself a favour and avoid the Pangulasian and all the El Nido resorts. Go to the Shangri-La in Boracay (we had an incredible time there) which was worth every penny. Perhaps the staff at the Pangulasian should pay them a visit to see how a hotel should be run.
We got 2 Beachfront Villas last May 2019. Place is beautiful except for the food. We ordered different kinds of food but all of it were very disappointing. They seriously need to re-engineer the entire menu and be more reasonable with pricing.
Pangulasian Island is described as El Nido Resorts’ Eco-Luxury island resort in Bacuit Bay, El Nido where I had the pleasure of spending 3 nights recently. The cost of the three nights for bed and breakfast and certain tours and activities was £574 ($720) per night so expectations were high and Pangulasian Island was being measured against similar priced experiences I have had in other resorts and hotels. The short break definitely had elements of luxury and the location is just picture postcard perfect and definitely ticks the location, location, location box. Being escorted to and from the local airport and transferred by boat was smooth and nicely done as was being greeted and serenaded on departure (though a little prolonged) and check in in the room was slick. The outside of the accommodation was a little tired but could pass for being shabby chic as island life can be. The inside of the accommodation met expectations, though as reported by other guests the temperature of the showers was found to be variable but didn’t detract from the whole experience. The free gifts were a nice touch. The team conducting local water based tours and activities were excellent, attentive and engaging. Unfortunately the whole luxury experience was let down for me by three factors:
1. The whole resort is tired and desperately needs refurbishment with visible signs of damage, decay and general disrepair though I won’t expand in detail as the resort is closing for said refurbishment in July of this year.
2. The food is mediocre at best and not up to standard for a luxury resort (even on an island), the breakfast buffet was average though food hygiene is questionable with flies on food sitting around uncovered, the toaster was wired in a dangerous fashion and provided electric shocks along with the toast which when raised as an issue the response was “we know that’s why we provide plastic tongs!”, omelettes were served burnt, sausages under cooked with associated risk of food poisoning. The majority of fish related items (and these were limited) at the pool bar were unavailable throughout the stay and the fries accompanying food tasted as though the oil they were cooked in was old and well past its sell by date – again on complaint a “oh well” attitude was displayed. Evening al a carte meals were better and presented well but again the food itself was not up to expectations.
3. Everything has a 10% service charge whether food, drink or additional activities and whilst I don’t mind paying for good service it grates a little when you are not getting good service.
On the whole the trip was a welcome distraction from time working in Manila. The resort has the potential to be great, especially considering the location and the things it has got right but is sadly let down by the points raised and in my opinion not worth what is currently being charged.
I communicated the above via email to El Nido Resorts and received the following response:
Thank you very much for your recent stay with us at El Nido Resorts – Pangulasian Island. We are however disheartened to have read your email and we do regret to know about all the short comings in service issue that you experienced. We do apologize for this and we are sorry that you had to go through such inconveniences – this is really unacceptable. This is deeply unsettling news, as it is of major importance to us that our guests truly have a memorable experience that they enjoy whilst staying at any of our resorts. We will be renovating the resort this July and all maintenance issued will be addressed. In line with the renovation, our staff will also undergo refresher course and training. We are also reviewing the menu and will feature new dishes. Our kitchen team will also have their training enhance their skills. We will improve our service when we reopen after the renovation. Looking forward in welcoming you back in Pangulasian or to any of our affiliate resorts. We will ensure your stay will be a better one. Apologies, I was not able to meet you on your recent visit as I was in Manila for my days off. Please know that we take all negative feedback very seriously and that we shall be addressing all areas that you mentioned and looking into this immediately, therefore we sincerely thank you for informing us so this may be looked into. Regards, Heidi, HEIDI HOCSON, CGSP, CHA | Resort Manager, El Nido Resorts – Apulit Island/Pangulasian Island.