What We Love
- A bright and contemporary beach hotel on Tenerife's Costa Adeje, with your choice of boardOpting to stay in a Club Alexandre room to drink in the sea views
- Basking your days away by the pool, when the weather allows
- Making the most of the Mediterranean flavors and local dishes in the hotel's two restaurants
- Slipping into the indoor pool and sauna for some quiet wind-down time
What To Know
- There's tennis, mini-golf, and evening entertainment to keep you busy
- Sunbeds are plenty, but come early to get the best spots
- It's a short walk to the strip, where all the restaurants, bars and clubs are
- Can be noisy at night; light sleepers should bring earplugs
For a low-key beach break in Spain’s Canary Islands, head to Tenerife, the largest island of this popular archipelago. Here, you’ll find sandy beaches, volcanic landscapes and competitive watersports, plus a buzzy nightlife scene. At Hotel Troya in Costa Adeje, you’re well placed to take advantage of both the island’s natural and man-made attractions.
Guest rooms are a colorful mix of comfortable amenities, tropical hues and an overall refreshing design. The hotel’s two restaurants continue the Mediterranean flavor, with fresh fish, seafood and local dishes taking pride of place. Should you get tired of strolling the sand, lose a delightful few hours in the hotel’s indoor pool and sauna, throw yourself around the tennis court, or get competitive at mini-golf or in the gym. There’s also evening entertainment galore.
How to Get There
We stayed in this hotel for All Saints vacation -coming back there for the forth time. As always we highly valued the great location of the hotel( just across two beaches), the cleanliness of our room, super varied choice of meals, a very pleasant spa place and friendly staff.
We've just returned from a week at Hotel Troya and I'm still laughing at the fact this is rated 4 stars. What a joke! My sister-in-law who was travelling with us has written a review below and I thought I'd add my two cents, because this hotel is one of the worst I've stayed at - not only in Tenerife, but in the whole of Europe - and we've been to many.
Frankly, avoid the cooked breakfast: undercooked bacon, disgusting scrambled eggs and anaemic sausages. Get a fruit bowl and head elsewhere on your holiday, if you can afford to. The poolside snacks are also severely underwhelming and overpriced. We got toasties one day and they were poor - how can you get toasties wrong?!
Smarmy, rude and impatient on the pool bar, and the Reception has some of the most contemptuous members of staff I've ever encountered. They just do not want to help with anything. As mentioned in a few reviews down, my sister-in-law was screamed at by a particularly snippy waitress and it's just unacceptable. The hotel response (also below) on this is particularly disappointing - perhaps if you accepted feedback like this, your staff wouldn't feel able to treat guests like dirt. Then again, when the hotel is consistently busy and people clearly accept the behaviour, they don't have to be nice about it.
I slipped on the kerb outside the hotel (at the turning circle near the doors) and split my toe open really badly. The staff on reception gave us some useless gauze and a plaster, and a pair of scissors when we asked for tissue. They then just left us alone to deal with it and offered ABSOLUTELY NO FIRST AID SUPPORT whatsoever. The hotel's response to my sister-in-law's review below states that staff are trained to offer first-aid or offer an ambulance - NEITHER WERE RECEIVED, so I think it's time to look at that as a hotel and organisation.
Really, really poor. The pool area goes from absolutely no music at all to it blasting from the speakers, there was some weird DJ one of the nights with music (again) blasting way too loud and the day-time activities leave a lot to be desired. Due to this, we spent a lot of time at nearby beaches. Also, for a hotel this size, the pool simply isn't big enough and due to the building works out front, some of the area for loungers has been cordoned off. Then, of course, you have builders overlooking the pool area, drilling and hammering away all day, so it's far from a zen experience.
We asked reception for our transfer bus time and they referred us to a bookshelf full of folders with pieces of paper strewn everywhere. IS IT THAT HARD TO LOG INTO A COMPUTER AND TELL US WHAT TIME WE LEAVE IN THE MORNING? In the end, we had to do that anyway, after wasting 20 mins looking through the folders to find out our list wasn't even there. Again, Reception staff are there to do a job and frankly, they're not.
I think any tour operator sending customers to this hotel should be honest about the fact that it simply IS NOT FOUR STAR. It's 3 at best. The only positive thing I have to say is that the cleaners are lovely and friendly and left our room immaculate every day. Other than that, the week was a poor experience and we would not recommend this hotel to anyone.
My partner and I have just spent a week at the Troya Hotel on a half board basis.
We travelled with Tui and overall our holiday experience was excellent.
Tui had given us advanced warning of the ongoing works at the front of the hotel which we noted upon on our arrival and which I will comment on later in this review.
Our room was on the third floor towards the rear of the hotel overlooking a sun deck with a view of the sea from one side. The room was furnished very basic if not a little cramped due to its size and there being a bed seatee along with a desk and chair in addition to the beds. The furniture was also a little tired. That said the beds were comfortable and the room was very-clean. The bathroom on the other hand was spacious and modern with all mod cons. The balcony had plenty of room for a table and chairs with a view towards the sea!
The restaurant was in the main always busy but the staff were very efficient in attending your table whether to order drinks if required or to clear plates etc. The restaurant was also clean and fresh food replenished quickly. The range of food was plentiful and of a good quality and unless you were a picky eater you'd be hard pushed not to find something you liked. The only observation we did make was that any vegetarian dishes could be identified clearer!
The sun terraces were great although we did find it odd that most people seemed to congregate around the pool. Bearing in mind the building works near the pool that have attracted negative comments from other reviews, the sun terrace which we used was quiet and the sun beds plentiful so at times we were the only guests there!!! We did use the pool which was fine and to be honest the building works did not detract from our enjoyment at all!
I made use of the gym which was adequate. The equipment was limited but if you are a seasoned gym user you can easily adapted a workout with the items provided. There are a good selection of free weights.
The location of the hotel is ideal with the beach just across the road and great walks along the seafront in either direction. Shops, restaurants and bars plentiful.
Here are some useful observations:
The room..... the hotel description states it has sound proof rooms. We found this not to be the case. At times we could easily hear guests talking in a neighbouring room and in the quiet of the night could hear someone snoring loudly! Music from the entertainment could also be heard even with the doors shut and curtains pulled across.
On the plus side we did have an issue with faulty air conditioning which was rectified immediately upon reporting it to reception.
Our towels were changed very frequently and toiletries loo roll etc replenished!
Overall we found the hotel staff professional and very efficient. It is very apparent that if you can converse in Spanish your interaction with staff would flourish. This isn't a critisism of the staff after all Tenerife is a Spanish speaking island but may go some way to explain why some guests experience difficulties or frustrations.
Finally it was great to see that the hotel welcomes same sex couples something that isn't always appreciated!
Would we stay here again? Absolutely!