4.0
Very Good 2202 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • A bright and contemporary beach hotel on Tenerife's Costa Adeje, with your choice of boardOpting to stay in a Club Alexandre room to drink in the sea views
  • Basking your days away by the pool, when the weather allows
  • Making the most of the Mediterranean flavors and local dishes in the hotel's two restaurants
  • Slipping into the indoor pool and sauna for some quiet wind-down time

What To Know

  • There's tennis, mini-golf, and evening entertainment to keep you busy
  • Sunbeds are plenty, but come early to get the best spots
  • It's a short walk to the strip, where all the restaurants, bars and clubs are
  • Can be noisy at night; light sleepers should bring earplugs
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Overview

A Canary Islands retreat with indoor and outdoor pools, a tennis court and evening entertainment – includes sea-view and all-inclusive options

The Lowdown

For a low-key beach break in Spain’s Canary Islands, head to Tenerife, the largest island of this popular archipelago. Here, you’ll find sandy beaches, volcanic landscapes and competitive watersports, plus a buzzy nightlife scene. At Hotel Troya in Costa Adeje, you’re well placed to take advantage of both the island’s natural and man-made attractions.
Guest rooms are a colorful mix of comfortable amenities, tropical hues and an overall refreshing design. The hotel’s two restaurants continue the Mediterranean flavor, with fresh fish, seafood and local dishes taking pride of place. Should you get tired of strolling the sand, lose a delightful few hours in the hotel’s indoor pool and sauna, throw yourself around the tennis court, or get competitive at mini-golf or in the gym. There’s also evening entertainment galore.

How to Get There

Hotel Troya
Avenida Rafael Puig Lluvina, 2
Tenerife, Spain

Reviews

Not a 4* hotel
babaloo108

Spent 10 days here with my partner, my daughter and two granddaughters, we booked two standard rooms (partial sea view) with Tui. The rooms were tiny, two single beds pushed together plus a bed settee, table and chair. This was just passable for two people but definitely not for an adult and a 9 and 11 year old, there was no room to move. Their room also was invaded by ants. To be fair the staff did try and get rid of them but then the room smelt horrific all holiday ( you could smell whatever they used in the corridor). There was also no sea view as we were on a low floor. We did consider upgrading but didn’t because of the cost (everything’s extra). The best thing about the rooms was that we couldn’t hear any noise and the bathroom was a good size with a walk in shower though towels weren’t changed frequently enough.
Food was mediocre, I would have expected more choice from a 4*, we ate out a couple of times. We only had water with meals at €2.50 a bottle x 3
I agree with other reviewers that said staff were miserable, they were. I asked a waiter (in Spanish) if he could find us a table for five and he shrugged his shoulders and walked off!
The fridge and safe cost extra but the aircon was free. You had to use the room card to pay for anything from the bar or dining room, then pay on departure. We weren’t comfortable with this so kept a check on what we had (you can check at reception as well) the bill was spot on.
The pool area is lovely, I particularly liked the steps into it as I have reduced mobility. There were always plenty of sun beds. You can hire towels but if you wanted a clean one it cost €1 for the laundry (never come across that before). One day a week there was a big inflatable in the pool and a foam machine which the children loved. The music played at the pool was far too loud.
Building work is still ongoing at the front of the hotel but it was tolerable if a little unsightly.
On check out day we weren’t being picked up until 20.30 but didn’t keep our room on as it cost €11 per hour extra! The hotel let us use a courtesy room but only gave us 20 minutes for five of us to have showers etc. We had to use our pool towels as there were no clean towels provided (and no shower head). By the time the maid came with fresh towels we were on our way out as our allotted time was up.
Hotel Troya has good points such as its position but let’s itself down in others.

A lot of hidden extras
B71982

We are midway through our holiday at Hotel Troya. I was slightly concerned about the building work but apart from it being a bit of an eyesore, it hasn’t really affected our stay. We are staying half board with breakfast and dinner. The quality and choice of food in the restaurant is good and staff are friendly. Our main complaint is all the extra costs and extortionate prices for snacks and drinks. You get charged to use the fridge in your room (25euros for 1 week........,Ridiculous) A bottle of 75c water costs 2.50euro, a toastie and very small chips is 6euros (these are just some examples). My advice if you are staying here is to get snacks from McD’s and drinks from the supermarket although you are not allowed food or drink that isn’t purchased from the hotel around the pool??????
If it wasn’t for all the additional extras I would have put a higher rating but currently I wouldn’t recommend this hotel and wouldn’t stay here again.

A wonderful stay, a good quality hotel.
4collins2014

Upon booking through Booking. Com as we arranged our own flights and got the holiday for half of the price that all holiday agencies were selling it at mindful it was during the UK’s 6 weeks school holidays.
We had already looked around Hotel Troya during our previous visit to Tenerife and liked what we saw so when we saw it on Booking.com at an amazing price we booked it then organised our flights/transfers separately and easy to do. The holiday cost us £506.00 pp half board and that included the flights & transfers it was being advertised online with companies £995.pp an amazing save!
We requested by email a sea view on the quieter side as the reviews pointed out night noise from surrounding bars. The hotel responded immediately with they will be able to accommodate our request.
When we got there we were a little concerned about the building work being done at the front of the hotel as it looked a big project! But really we need not of. They screened it off and really considering the size of the build it didn’t interrupt our holiday at all.
Our room.. fantastic absolutely perfect! A brand new wet room, beds made up beautifully. There was a welcome gift of a bottle of Brut on Ice and a plate of biscuits.
There were robes/slippers provided, shampoos/ shower gel soap etc. Big fluffy towels. The sea view from the balcony was fabulous.
We did get some noise until around 1am, from a bar to the right looking out towards the sea. People were enjoying it but had they toned it down they would of probably visited the bar but simply the roaring music just preferred to play to the street rather consider their audience inside being deafened by sometimes good music but sadly it was a bit extreme so people stopping looked then walked away without calling in for a beer!
We often after a stroll down the promenades and visiting a few bars ourselves until midnight or so then retired to our balcony for a drink watching the sea and people strolling by. There is a strip of nightlife bars that go on until daylight between Hotel Troya and the Hotel Sol this is extremely noisy. Spoils the area really. Being on the quieter side of the hotel (right side looking out to the sea) once the door to the balcony was closed it was quite and our sleep was never disturbed.
The fridge goes off when you leave the room so foods/drinks spoil, tip: leave a card in the switch at all times, but do ensure air con is off or lowest setting to do your bit in staying ‘Green’ for the environment.
The staff in this hotel were extremely helpful and polite always. Nothing ever too much trouble. They supplied a room for free for us to shower and freshen up before our flight transfers came. Lovely! :)

I read a review saying there was nothing for children at this hotel, well how wrong! They have foam pool parties in the shallow end of the main pool. There’s also a baby pool and a deeper pool. They had blow up slides for the main pool for the older children to have fun on and even entertainment around the poolside. Free cocktails alcoholic and non alcoholic at the foam party. There were the usual games competition to join in with. In the evening the animation team gave out free balloons some made into dogs, swords etc. blow up electric guitars, neon skirts, glasses, wigs and hats! And so much more. It was fabulous to see when the lights made their little outfits glow as they danced to their disco tunes!
The entertainment for adults was also set at quite a good standard.

Food.. Dinner: all fresh meats/fish being prepared before your very eyes. Something for everyone! I had to stop myself from trying everything as there was simply plenty to choose from! I would be going home a dress size bigger!
The water at dinner or in your room is €2.50 a small bottle x 2 people x 7 days is quite a lot to pay for such little water £35 a week where supermarkets 8litres €1.50 what a comparison! I would of thought at half board a glass of water would be included!! Crazy! Imagine a family of 4 or 6 that would be £70-£100 just for water at the table. I understand alcohol being charged but for a little bottle of water? That’s my point made.
Breakfast: again plentiful for everyone. Continental, full English, toast, cereals, yogurts, donuts, cakes, pancakes and omelettes. Fruits, and healthier bar for special dietary needs. Coffees, teas, fruit juices come with it. Fabulous choice!

The hotel surroundings are beautifully designed, furnishings and ornaments are very classy.
I certainly recommend this hotel for being very close to beaches and bars, for families and couples.
I would stay again. I would like to say thank you Hotel Troya for a fabulous stay. Our hotel room was exceptional.