Grand Hotel Callao
What We Love
- An exclusive Canary Islands retreat boasting fab sports facilities, with an all-inclusive optionTaking in a beautiful sunset from the restaurant at dinnertime
- Opting for an all-inclusive offer to enjoy a completely fuss-free stay
- The impressive sports and wellness facilities, from 33 tennis courts to a Mayan-inspired spa
What To Know
- Many people come just for a day at the hotel's spa
- There's a "chill out zone" on a terrace, with swinging lounges and sweeping island views
- The property is on a hill, some the walk around the grounds and into town can be steep
- The hotel is remote, meaning the beach is a good distance away
Sun, sea, spa pampering and sports facilities go hand-in-hand at Grand Hotel Callao, a bold and bright base on the Costa Adeje – a must-visit coastal spot along southwestern Tenerife. Opt for a day of Jacuzzi sessions, cocooning body wraps and poolside bliss, or amp things up with a workout at the golf course, gym or one of 33 tennis courts. You’ll have a buffet restaurant and poolside bar, as well as airy rooms, to look forward to, each complete with lovely views.
You’ll have plenty sightseeing options here, too, starting with Teide National Par,k with Mount Teide at its heart, and Santa Cruz de Tenerife an hour’s ride away along the eastern coast. The latter is home to the vibrant Playa de Las Teresitas, the Auditorio de Tenerife, and the lush Parque García Sanabria, with its fountains and architectural splendour.
How to Get There
Checked on charges extra for safe when said was included in contract, receptionist rude not interested
Room filthy, dirty bedding, taps and tooth paste spit left up bathroom basket!!
Pool beds mattresses rotten, icing in cake can’t state anything in restaurant is gluten free
Pool bar food cheap dreadful place
Staff blowing noses and sneezing in restaurant no hand washing
On arrival at this hotel we had to lug our suitcases along a road to the reception, we signed and were allowed to go for supper as it was late - 9pm. Then we had to find our room No 215. Upon entering the room, it was apparent how run down it really was, the first thing noticed was a valance on the bed was literally black, and the floor was dirty!! There were scrapes on the doors and woodwork - the television had just been taken off the wall and put on the dressing table - the holes were not a good look . The shower room smelt foisty and the cheap plastic shower tray and tiles were mouldy. We did get clean towels every day, when the room was finally cleaned but the towels were thin and hard. The room was never cleaned before 2pm and sometimes 3pm - which if you wanted to sit on your balcony was rather off putting !! There was no basic information about the hotel in the rooms, you had to ask reception everything, and we only found out about the free bus by another couple who were staying there - it this was done, it would alleviate the stress on the receptionists. There was no tea or coffee making facilities in the rooms. We put in an early morning call for 5.30 am, and received it at 5.55 am - just as well we were already up.
The situation of the hotel is not ideal if you have any problems with mobility, this we did not know, as the map that we looked at showed it about two streets up from the beach. Believe me, the hill down to the small enclave of shops and restaurants was so steep, it was known locally as either 'heart attack' hill or 'cardiac Hill'
I have to say that the receptionist Patricia and the waiter Juan Carlos were very attentive and helpful, but it definitely catered for the French nationals, we were very much in the minority.
Now before Jesus the manager attacks my observations, and blames everyone except bad management - perhaps he should take on board constructive criticism's and do something about them!!
It is obvious that there are not enough cleaning staff, and perhaps a customer service course for some of the staff.
Would I return to this hotel - No - and it should not be advertised as a 4* - which it most definitely isn't.
If wanting to get away for a little winter sun in Tenerife but away from the hustle and bustle of Las Americas and Costa Adeje then this hotel and spa a nice alternative. Three swimming pools set in scenic location with a SPA on site for relaxing. A 9 hole pitch and putt seemed quite popular. The full board option felt a little boring after a couple of days, although the food was of decent standard. I would probably recommend the half board option if staying for 3 days or more however Bar staff and waiters very friendly. Only suggestion I would have to the hotel is to modernise the bedrooms.
Many restrictions on all inclusive what you could have and when. Quality of food and drink poor. Not a cheap holiday but quality definitely lacking. walls paper thin hear every noise Beds really hard and uncomfortable plastic baby wetting sheets underneath! Not even zipped to make double beds just pushed together. Mirrors filthy shower cold if everyone getting ready at same time. Not 4 *.
The hotel is situated on the edge of Adeje but you definitely need to be prepared for a walk or a drive/bus to get to the nearest shop. You need to pay extra for the Spa which is a disappointment. We stayed half board and the food was just ok. Both were self service buffet style and at times the food was a little cold. The rooms where clean but dated. My room was definitely in need of being redecorated with some noticeable holes on the walls! Only one UK channel working on the TV. You need to pay extra for the safe and Wi-fi only available free for a hour per day. Pool bar food was reasonable and Angeles who served us always welcomed us with a smile!
Not sure I would go by the 4-star rating!