CastaDiva Resort & Spa
What We Love
- The glorious wood-decked floating pool, one of only a handful on Lake Como
- Offering a long list of splurge-worthy treatments, the subterranean spa is a star attraction
- Dining on authentic Italian dishes at the waterfront L’Orangerie restaurant
- WiFi is free
What To Know
- CastaDiva’s appeal lies in its discreet location, but that means there’s little within walking distance
- Even when the hotel is full, the bar is rarely anything but sedate. A terrific place for a postprandial nightcap, but not for a late night session
- Families are welcome
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
On the shores of Lake Como, the CastaDiva Resort is a romantic five-star retreat with a glorious floating pool that juts out into the water. At the hotel’s heart is the 18th-century Villa Roccabruna. In 1827 it was bought and restored by Giuditta Pasta, a renowned opera singer who was the first soprano to perform the role of Casta Diva in Bellini’s 1831 opera Norma. It’s this association that has lent the hotel its name, and Roccabruna is decorated in lavish neoclassical fashion. The high ceilings, gilt mirrors, ornately carved fireplaces and elegant sweeping staircase are all befitting an opera diva. This grand aesthetic is maintained throughout, and the property is surrounded by manicured gardens filled with exotic plants, pines and towering cypress trees.
Bed and Bath
Each of the nine villas that house the 75 guestrooms has its own slightly different identity, but all combine varying proportions of 19th-century splendor (four-poster beds, heavy Como silk drapes) with modern touches such as large LCD TVs with on-demand entertainment. Lakeside views and generous proportions come standard in these earth-toned spaces, while the gold and purple palette of the Deluxe Rooms is particularly pleasing to the eye. However, once you’ve seen the bathrooms in the Suites, it may be difficult to settle for anything less. They’re opulent marble and gold affairs, and bigger than most city hotel rooms.
Aperitivo hour (usually from 6 p.m. onward) is when the hotel comes alive. As dusk settles, the hotel often lays on entertainment in the Bellini Bar. Farther down the waterfront the views are equally impressive from the L’Orangerie restaurant, which serves uncomplicated local cuisine. There are some fancy flourishes on the dinner menu, as you’d expect from a five-star hotel (spheres of seabass with tuna tartare, for instance) but the authentic dishes really stand out.
In the Area
Bellagio, an hour’s drive away, is frequently referred to as Italy’s most beautiful town, which is no mean feat. With its combination of quaint cobbled streets and fin-de-siècle hotels, it really is a quintessential lakeside experience. Stroll through the stunning gardens of Villa Melzi before lunching under the leafy canopy of Alle Darsene di Loppia. Across the water from the hotel is the town of Cernobbio, which is notable for two things: Harry’s Bar, surely the most lively, Dolce Vita–esque hangout on the lake, and Il Gatto Nero. Often referred to as Como’s best restaurant, it’s a favorite of a certain George Clooney, who lives nearby.
How to Get There
At first blush this is a very pretty hotel, but a quality hotel is all about the details and those are not up to par. I believe I know what good hotel chains provide in terms of quality and service, this is my first Mandarin Oriental, but this is no five star experience. We didn't hate our time here, but certainly wouldn't recommend or go back.
The price for our gigantic suite was ridiculous-we were told that they only had suites remaining so we booked them. In the suites there were so many doors to unknown places it was like a fun house. However, there was a kitchen which I could see might be useful for a family or an extended visit. The room was also handicap accessible, I don't know if all rooms are that way or just the ones we had. The room finishes were cheap, the floors were fake wood and the other details were not quality. For example, there was no rug in the bedroom, only a small one in the living room area. No marble countertops in the bathrooms.
As for the staff they were not great and the people seemed to work very long hours so I'm not sure if it's their fault. Either they were untrained or tired, but some of them just had bad attitudes. The only staff that seemed to have it down was the concierge staff-especially David Rodriguez. Check in and check out staff were just not good and didn't know what they were doing. Dinner in the "casual" spot was good food, but service was bad and it was ridiculously expensive for what it was. The "fancy" restaurant was the same price and the food was good-seemed like a good value for the money at that restaurant, but it is prix fix and a lot of food. One drink at the bar was 50 euros and there was no place for us to sit because this large hotel only had a small bar area.
Pretty spot, but the location is near nothing, this is not an exaggeration. The hotel should offer a shuttle or something to go to Como town since it's so expensive to stay here. Paying 30 E to go one way to town seemed ridiculous, so with the return that was a hefty charge in addition to the room rate.
Wouldn't stay here ever again.
We only have good things to say about our stay at this hotel . It is a very beautiful place, the buildings and the outdoors, you can really relax and enjoy the beautiful Lake Como . The services very good , food and drinks excellent.
the property is beautiful, however the rooms are quite old. The buffet at breakfast had a nice selection, however there isisnt enough waiters they kept on forgetting about my order and I wasn't the only guest who struggled with this, waited 30 min to have my tea served and I had to repeat myself and remind myself to the waiter 3 times to being my beverage UNECCEPTABLE
the food in the restaurant for lunch was very bad, quite frankly one of the worst meals I have ever had in Italy,
Lastly the staff members are age discriminated especially the ones at the reception, as I was checking out with my friend, the receptionist started saying very offensive things in Italian about us, as I confronted her about it, due to the knowledge of the language she hasn't apologised.
one of the worst experiences when It comes to how I was treated following with disgusting food, lake Como has a variety hotels, which are a better fit.
We came stay in Mandarin Oriental Lake Como for a few days on our "mini-moon" to recover from our 3 day wedding! It was paradise. The sense of arrival and beauty of this property are extraordinary. The park and gardens are stunning and the proximity and view on the lake are beyond anything. We just spend 3 days chilling out with fantastic service and in a beautiful setting - total bliss.
In fact on arrival we were offered a complimentary glass of champagne on the terrace and then told we had been up-graded to a suite with a huge terrace overlooking the lake!
Breakfast was really good. They have a full bee honeycomb that you can cut bits off. That was amazing! We managed to arrive late for breakfast everyday and they kept it open for us and made sure we had everything we wanted.
The staff are charming and could not be more helpful and smiley. The concierge is fantastic - we learned that he was the concierge at the Ritz in Madrid for 10 years. As that hotel has been bought by Mandarin and is currently being restored, he has been relocated to Lake Como.
One other thing I wanted to point out, we did walk to Torno (the little town close by) many of the comments say its a dangerous walk. I agree there is no pavement - but its only about 300 meters of this and then the walk is lovely and safe. I would certainly not do it at night or with pets of children, but it's absolutely fine for adults and actually very nice.
I have mixed emotions about this hotel.
First the positive, it is on beautiful grounds, just stunning. Our room was upgraded to a terrace suite and it was perfection. The upgrade saved the trip! The terrace was huge and had beautiful views over Lake Como. The bathroom was also enormous (a big plus in Europe) and the bed and couch were both very comfortable.
The cons, unfortunately, moved this from a 5 star review to a 3 star review.
The food is terrible, not all of it, but quite a bit. The pad thai was inedible, the grilled chicken salad was very small and not very good. They don’t offer pizza, which is weird since it is Italy. My twelve year old couldn’t find anything on the menu child friendly and asked for a cheese pizza (they couldn’t make one) or a grilled cheese (again denied). Night after night we were told it was not on the menu and then they sent us bread and cheese and had us make our own (for 30 euros). Clearly they have the ingredients. If you are bringing children or have dietary issues be aware as the menus are extremely limited,and they are the exact same at all dining locations.
This is a big problem because you can’t just walk down the street to another restaurant. We did that once and were advised it was dangerous to walk there, and they were correct. To get picked up from that restaurant (a short 2 minute drive) you are charged 35 euros. Given that you are spending so much to stay there, it seems unusual that they would not offer complimentary transfers within a certain km radius. They offer boat transfers, but to get to Bellagio it was just short of 500euros. Having stayed in Bellagio last year, I was disappointed as I wanted to go back and visit this beautiful town. Even though our property was beautiful, we felt trapped as the cost to sight see was ridiculous. Unlike other towns, there is no ferry. We walked to the next town to use their ferry one day (via the dangerous road), but it is such a small town the ferry schedule was limited.
Service: My daughter and I were the only ones at the pool. We ordered two drinks and were advised they would take 10 minutes, we understood. Thirty minutes later, still no drinks and it had begun raining. Finally our drinks arrived, but we are told we wold have to drink them outside in the rain, and not the indoor pool to which we were moving. I asked for to-go cups so we could just taken them back to our room. After a few minutes, I was advised that would be possible (still standing in rain). My drink was transferred to a new cup and a portion spilled, yet I still had to stand there in the rain while they figured out how to charge me 20 euros for my very late, wet, spilled drink. That just is not 5 star service. Normally, if a drink is that late, never mind the rest, it is complimentary.
I don’t blame the attendants, I think this is a lack of training issue and also the property was woefully understaffed. Room service would stop and take other orders while in my room. I witnessed reception hanging up on callers from another room, and rolling their eyes at me that a customer would keep calling. These people need to be trained that is in no way 5 star service.
While I wanted to love this beautiful place, it just isn’t ready for business yet. I will say Andrew at the front door and Lou and Michael at the pool were great and clearly trying hard. Stephanie’s check-in and grounds tour was perfect. Again the grounds are lovely. The pools are amazing. The indoor spa area next to the pool is probably the best I have been to in quite a while.
I would recommend staying at Hotel Belvedere in Bellagio for less than half the price and having the ability to go out and explore and also rest at your beautiful property.
I would also recommend taking a taxi to Como for 24 euros as opposed to the hotel car for 90 euros.