4.0
Very Good 3595 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Free-form swimming pools and a beach
  • Activities include a nine-hole pitch and putt golf course, tennis courts and Adventure Zone family entertainment centre
  • Tons of free classes and activities, from volleyball and snake shows to petanque
  • Free daily shuttle bus service to/from central George Town
  • Free WiFi

What To Know

  • Better for families than for couples
  • You’ll see burqas next to bikinis on the beach; dress according to your comfort level
  • Jellyfish can fill Batu Ferringhi’s waters during the rainy season
  • Superior Hillview Rooms look out onto a street with hawker stalls
  • Some rooms show a little wear and tear

Amenities

  •  Babysitting
  •  Free WiFi
  •  Golf
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
All-inclusive Balcony Bedroom Luxury Modern Scenic views property Suite living room home bed sheet

Overview

The Review

When you stay at Golden Sands Resort by Shangri-La, Penang in Penang, you’ll be on the beach and minutes from Eden Parade Shopping Centre and East Wind Watersports. This 4-star resort is within close proximity of Tropical Spice Garden and PKSA Penang Water Sports Centre.

Make yourself at home in one of the 387 air-conditioned rooms featuring refrigerators and LCD televisions. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Pamper yourself with onsite massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a health club. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). If you’d like to spend the day shopping, you can hop on the complimentary shuttle.

Enjoy a meal at one of the resort’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 2 bars/lounges.

Featured amenities include complimentary high-speed (wired) Internet access, limo/town car service, and a computer station. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Golden Sands Resort by Shangri-La, Penang
Batu Feringgi Beach
Penang, 11100 Malaysia

Reviews

4.0 Very Good 3595 Reviews
A quick getaway at Golden Sands Resort
Reviewed 9 hours ago

We checked into the Golden Sands Resort at the early part of the school holidays as a little get-away, alone time from the kids. Check-in was smooth and the room we got was very spacious and comfortable.
The Golden Sands Resort in Batu Feringghi needs no introduction as it has a well known reputation - a favorite family destination and they have definitely made many improvements over the years. What I admire the most about the resort is their landscaping and cleanliness. You can see the efforts being put in to maintain such a lovely property!
However, having said all this, I personally feel that the level of service attentiveness towards guests had slightly dipped. It could be due to the busy environment due to school holidays, but the warmth, the welcome is just not as it used to be.
Overall? Well with it's reputation, the Golden Sands will surely continue to be the holiday destination, but if they don't pay attention to general warmth and welcoming - the regulars might feel the changes.

Nice resort
Reviewed 1 day ago

Staffs are friendly, breakfast is good and this resort is great for kids. I've tried the massage at the beach and it is so cheap and relaxing. Room is just normal and a bit old but overall is still satisfied.

Lovely resort but complacency setting in
Reviewed 4 days ago

For me, the two main selling points of this hotel are the direct access to the beach and the family oriented atmosphere. It is not a quiet place for rest nor is it suitable for a romantic escapade. But it is ideal for families with young children who will love the water slides or those with teens who might enjoy the water sports at the beach.

The beach activities are not managed by the hotel but the operators seem professional enough. We did the parasailing and waterscooter activities which went very well. Equipment looked new and clear instructions given. The beach was clean and sandy (not pebbly) and best of all, not crowded.

Nevertheless, the overall hotel experience was only average. One is tempted to overlook some flaws due to the enjoyable facilities and the beach. We have been here numerous times over the past 2 decades, and we know the rooms have been given a facelift. But the building is aging and it shows. More needs to be done. Out of the 4 rooms we booked, one had plumbing and another had air-conditioning problems. No doubt the problems were solved swiftly but the presence of maintenance guys in your room and the uncertainty of repair can threaten to mar your vacation. Oh, and the hot water system is not totally reliable - one of the nights, I had to shower in lukewarm water but the other nights were fine. Also, one of the lifts and the ice-making machine on the 7th floor were not working the whole time we were there.

Service standards seem to have fallen but this could also be due to certain individuals not doing their jobs. On arrival, our luggage was not sent to our room and one hour later, we went down to get them ourselves. We had to remind them twice to set up the extra bed. And the bath gel/shampoo were not replenished - that was rectified when we called housekeeping. Not a big deal certainly, but all these little incidents add up to tell a story of slipping service standards.

Thing is, I would still come back here the next time we are in Penang. The location and natural setting of this hotel is just too good. The beach, the facilities, the surrounding shops and eateries, the 24-hr McDonald's across the road, the magnificent trees in the compound, the sea view from the 7th floor balcony... I just hope the management does not let complacency override all the good things. This resort is definitely an asset and should be looked after well.

Great for kids but not a relaxing type of accommodation
Reviewed 1 week ago

Sea view room very good as hotel rooms go. Fantastic ocean views.
Kids will love the place.
Nice outside bar/restuarant which has live and loud music heard in every room most nights until 11 pm.
Mixture of staff types, some are polite and very helpful while others really not interested in you. Many foreign worker staff do not speak or understand English.
If you want a more relaxed and peaceful holiday, pay a little extra and book the Rasa Sayang next door.

Perfect gateaway
Reviewed 1 week ago

We loved everything about this hotel. The staffs were all ever so friendly! Check in was a breeze despite the heavy traffic & the pool is perfect for both kids & adults. You don’t have to go far for local food as they’re walking distance away from the hotel. So are the (budget) spas. McDonalds is opposite the hotel. If you can, ask for rooms on the higher floors, the view gets better. Odd no rooms will get you the view of the road outside the hotel while even no rooms will give you the beach. This is a hotel that we’ll definitely return to if in Penang!