4.0
Very Good 1009 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Mix of beach time and nature activities on the Ballito coast, just 30 minutes north of Durban
  • Choice of five outdoor swimming pools
  • Popular with families thanks to the kids club, multiroom villas and varied dining options

What To Know

  • The beach is a short walk or buggy ride away
  • Expect to see some wildlife in and around the resort, and the occasional opportunistic monkey at your table
  • Bathrooms have double vanities and stand-alone deep soaking tubs

Amenities

  •  Babysitting
  •  Bar
  •  Golf Course
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
bathroom property swimming pool sink Suite bathtub flooring tub Modern tiled tile

Overview

Sprawling Indian Ocean resort on South Africa’s northwest coast, with five pools, nine restaurants and a spa

The Lowdown

A one-hour flight from Johannesburg or a 30-minute drive from Durban, the Fairmont Zimbali Resort is a destination for beach time, water sports in the warm Indian Ocean and nature-focused adventures in the surrounding coastal forest. The nine restaurants cover the culinary spectrum, from Mexican lunch fare at Ayoba and seafood favorites at OSA to cocktails and snacks at beachside Ma Khaza and themed buffets at Coral Tree. Common throughout are the use of fresh seasonal ingredients and knockout Indian Ocean views, where possible. The 154 guestrooms take inspiration from the surrounding beach, ocean and jungle landscape, with pale stone flooring, hardwood furniture and earth tones, from the throw pillows to curtains. The large open-plan bathrooms have a contemporary look, with double vanities and stand-alone deep soaking tubs. All are stocked with posh Le Labo Rose 31 products. Each room comes with a work desk and walk-in wardrobe, and many are available as adjoining rooms for families. Days here are spent by the pools or on the beach, or there’s the Willow Stream Spa for pampering treatments using local ingredients (marula, rooibos, aloe and more) and the nearby 18-hole Zimbali Country Club for a round of golf.

In the Area

Beyond the golf and spa time, the Zimbali Coastal Estate is a destination for nature lovers. Explore the surrounding subtropical coastal forest on guided walks, go bird and butterfly watching on the hotel grounds, or master your serve on the property’s two tennis courts. Farther afield, the concierge can organize deep sea fishing and scuba diving excursions in the Indian Ocean, or a chance to see dolphins on a special boat tour. History buffs should make a stop at the Drakensberg Park World Heritage Site to see the ancient cave paintings, the largest collection of cave paintings in southern Africa.

How to Get There

Fairmont Zimbali Resort
Zimbali Coastal
Ballito, 4422 South Africa

Reviews

4.0 Very Good 1009 Reviews
Dishonest Staff
Reviewed 4 days ago

We spent a week at Zimbali Resort, overall the stay average.
Daily we had to continue to ask the same requests...No Towels No Facecloths etc be it they were quick to fix.
We did notice that there is no synergy with what was promoted via Electronic App vs staff not knowing..Can you take time to advise your staff of all promotions happening it does mean less frustrations all round.
Unfortunately our stay was marred with Theft of my Cigars in our Room. I raised this to the Duty Manager and not certain he took this as serious in the manner it should. This has never happened to us staying in many Hotels of the like and brought a bitter taste to the Experience.

Poor customer service
Reviewed 6 days ago

The worst customer service i have ever come across. Staff were unhelpful and indifferent. The guest experience was definitely not the reception staff's priority. The Fairmont Zimbali resort failed miserably I have lodged a complaint with the management.

Average stay
Reviewed 1 week ago

Not a 5* experience. Ambience is cold and impersonal. Rooms and furnitures need some upgrading and/or proper.
cleaning. No warm blankets. Pillows and beds were uncomfortable. Room service extremely slow.

Poor service!
Reviewed 1 week ago

Checked into zimbali for 2 nights. Booked a deluxe room for our baby moon. Firstly these rooms aren’t cheap, second AC made a noise the entire night, third NO WATER!! No one bothers to answer and let me know what’s carrying on or when it’ll be back. Terrible service from such an upmarket hotel!

Don't book though British airways they
Reviewed 2 weeks ago

confirm with the hotel or you wait hours and hours for BA to sore out. it took 4 hours 3 of which I was on hold whilst British Airways found the correct department to confirm with the hotel that infant I had booked a two night stay. all the waiting was done at the reception, i felt like a big fool have the confirmation on my laptop showing the hotel the booking but they did not receive from BA. Flights and car hirer ok not not hotel accommodation.