4.5
Very Good 1317 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The chill-out factor of an adults-only resort, so peace prevails 24-7
  • Starting each evening with a happy hour open bar from 6 to 7 p.m.
  • The privacy of secluded gardens and swimming pools in the five villas
  • A whiff of luxury with daily in-room aromatherapy
  • A sunny, spacious outlook with eternal blue skies above and direct access to the blue ocean in front
  • One Water Ritual Spa Pass per person, per stay includes use of the hydromassage pools, flotation tanks, saunas, Turkish baths and chromotherapy areas and is included in the rate.

What To Know

  • Although the village of Alcala is just a short stroll away along the seafront promenade, you’ll need a car for further island exploration
  • Even though the RedLevel is an adults-only zone, the hotel adjoins the family-friendly Gran Melia Palacio de Isora Resort, so the odd blast of child hysteria may carry on the ocean breeze
  • North-facing garden suites are undeniably pretty but don’t see much sunshine

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at RedLevel at Gran Meliá Palacio de Isora – Tenerife in Guia de Isora (Alcala), you’ll be minutes from Alcala Beach and close to Los Gigantes Marina. This 5-star hotel is convenient to Los Gigantes Beach.

Make yourself at home in one of the 90 air-conditioned rooms featuring iPod docking stations and minibars. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and complimentary bottled water.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Meet other guests and eat at a complimentary reception. Relax with a refreshing drink at a bar/lounge, a beach bar, or one of 2 poolside bars. A complimentary breakfast is included.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Guia de Isora? This hotel has 14000 square feet (1301 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

RedLevel at Gran Meliá Palacio de Isora – Tenerife
Calle La Costa, s/n
Guia de Isora, 38686 Spain

Reviews

4.5 Very Good 1317 Reviews
It's our "Ronseal" hotel
Reviewed 2 days ago

This is our third visit at this hotel in the past couple of years and you have to stay Red Level to experience the hotel at its best.

We call it out Ronseal hotel as it does what it is supposed too/says in the time! Adults only, excellent service, fab pool, free hour of bar and tapas, attentive staff and spacious rooms, it's the perfect no nonsense escape for a week or so in the sun. In fact probably the cleanest hotel I have ever stayed in which for the size of the entire hotel is amazing!

We do not utilise the main bits in the rest of the hotel, I am sure they are fine but too busy and geared up for families with children although I am sure if you have kids you cannot fault it as evening entertainment and a variety of restaurants to choose from, we opt to eat out locally each night.

Only downside is that it would be nice if there was a small bar or area in the Red Level bit away from the noisy general side that you could have a drink in at night - other than that it's just perfect and looking forward to coming back next year!!!

Red Level Heaven
Reviewed 2 days ago

Without a shadow of a doubt this is the most luxurious place to spend an adults only holiday. Red Level is the way forward, you will not be disappointed! I cannot recommend the resort highly enough, the Red Level Team are amazing, you will be relaxed from the moment you step through the door. Well worth a visit !

Second stay and we will return again
Reviewed 3 days ago

This place is fabulous, we tend not to visit anywhere twice but did so here. The staff are wonderful, the restaurants can't be faulted, the entertainment in the lounge bar each night was excellent and the pool is just wonderful - warm, large, quiet with great poolside service. The only slight downside is that we felt the room fabrics (sofa, curtains, etc.) were a little tired.

Returning a year later
Reviewed 2 weeks ago

We really enjoyed our time here and it was very relaxing indeed.

Our ground floor room was very clean and well appointed - Clarins products included. The Service and Check in - excellent and the red level pool area was beautiful. There are tennis courts 3 minutes away (Astro turf) so we enjoyed a couple of matches throughout our stay. We really enjoyed the Clarins Spa as well and the 6pm drinks reception was wonderful - was so lovely to watch the sun go down with cool drinks and snacks. In terms of dining - we ate local - but opted for Room service one evening - no complaints here.

Overall - definitely recommend here and we have booked to go back next month!

A few issues were present which did not put us off that much. The sofa in the room was not comfortable to sit on. (It was one of those which converts to sofa bed) Also the softdrinks at sunset were warm/hot (really would be better to have these chilled) even though ice is available. Finally our flight home was at 7.35pm - so we did not set off early but we were ready to check out on time. At 11.55 the cleaner knocked the door. We said we were about to leave but at 12pm on the dot she came in - parked her trolley across the doorway and proceeded to strip the bed etc whilst we were stood there. Like I said - we were ready to leave and did so - having to maenovere our luggage around her trolley. We appreciate there may have been other guests arriving that day but it was a bit of a blip in an otherwise excellent stay - but not enough to complain or not not return.

Piece of paradise
Reviewed 2 weeks ago

Red level is an extra ordinary place to stay.
The whole staff is extremely friendly and helpful. You feel treated like a king and queen from the very first moment,
The rooms are perfect.
Organisation of the breakfast could be a little better, the waiters often run a little crisscross and used dishes could be cleared away a little faster, but each of the staff members always try to help and are very polite.
The pool area is perfect to relax, very clean and the staff always have a smile for you.
Sometimes I had a sneaking suspicion, that not all of the guests had booked red level area. Maybe an access control would give a better feeling of classiness.

Outside the red level the bars in the evening are unfortunately full of children, but that's more a generation problem, not only on the hotel's own authority.

All in all it's been a great stay at red level. Recommendable.