4.5
Very Good 1552 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The chill-out factor of an adults-only resort, so peace prevails 24-7
  • Starting each evening with a happy hour open bar from 6 to 7 p.m.
  • The privacy of secluded gardens and swimming pools in the five villas
  • A whiff of luxury with daily in-room aromatherapy
  • A sunny, spacious outlook with eternal blue skies above and direct access to the blue ocean in front
  • One Water Ritual Spa Pass per person, per stay includes use of the hydromassage pools, flotation tanks, saunas, Turkish baths and chromotherapy areas and is included in the rate.

What To Know

  • Although the village of Alcala is just a short stroll away along the seafront promenade, you’ll need a car for further island exploration
  • Even though the RedLevel is an adults-only zone, the hotel adjoins the family-friendly Gran Melia Palacio de Isora Resort, so the odd blast of child hysteria may carry on the ocean breeze
  • North-facing garden suites are undeniably pretty but don’t see much sunshine

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at RedLevel at Gran Meliá Palacio de Isora – Tenerife in Guia de Isora (Alcala), you’ll be minutes from Alcala Beach and close to Los Gigantes Marina. This 5-star hotel is convenient to Los Gigantes Beach.

Make yourself at home in one of the 90 air-conditioned rooms featuring iPod docking stations and minibars. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and complimentary bottled water.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Meet other guests and eat at a complimentary reception. Relax with a refreshing drink at a bar/lounge, a beach bar, or one of 2 poolside bars. A complimentary breakfast is included.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Guia de Isora? This hotel has 14000 square feet (1301 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

RedLevel at Gran Meliá Palacio de Isora – Tenerife
Calle La Costa, s/n
Guia de Isora, 38686 Spain

Reviews

4.5 Very Good 1552 Reviews
Great hotel and excellent service
Reviewed 1 day ago

This is probably one of the best resorts we had a pleasure of spending our holidays at. Setting is perfect – you are in the resort, but as close to the ocean and beach as possible.
All facilities are excellent, well maintained and regularly cleaned. The most importantly, there is always a place for so you don’t feel cramped. Yes we spent our time at Red Level, but feeling applies for the rest of the resort as well.
Service is impeccable, from the arrival to the departure, it is flawless without being intrusive – just as it is supposed to be.
The only thing we haven’t been impressed with is the restaurant Fish market that was a huge deception, but a village next to the hotel offers some great restaurants that the staff will help you choose and reserve.
All in all, we’re looking forward to coming back and wholeheartedly recommend this hotel!

Still very nice but a little less than previous year
Reviewed 2 days ago

This was the second time I was in Red Level and (10 months ago as well), The experience was a little less as last time, very lovely staff at the reception and very helpfull, but last year we were offered a drink and a seat oustide and it was handled very fast, now we had to wait quite a long time inside without a drink... not that it's bad but just a little less nice... I think the quality of 'apero time' and breakfast are less then before, I remember that the apetizers were so good last year and this year it was not very special. Also the breakfast was most of the time a bit chaos... anyway we still had a very nice time and will be back, hopefully with the same experience as the first time :)

Superb
Reviewed 3 days ago

My wife and I have just returned from our first stay at Red Level and it was a thoroughly excellent experience - so good that we’ve already booked the same for next year. We were on B & B as there are so many very good local restaurants , but we found the service, staff, facilities and everything even better than we expected. One of the best hotels we’ve stayed in. Well done !

Great hotel situation outside of the crowded places of south Terneriffe
Reviewed 4 days ago

Beautiful garden and pool area. Nice restaurant choice. Very kindly staff. Hotel situation is perfect for people who like to be outside of the crowded places. Nice walk along the coast to La. Arena, Alcala is a pleasant small town.

Red Level is still 5 star but not as it once was
Reviewed 7 days ago

We visited Red Level for a third time this January and stayed as usual for a week. As ever the Reception staff welcomed us warmly. This year we decided to stay in a deluxe room without worrying about the view as we rarely sit on our balcony. The room was up to the usual standards. Clarins toiletries a Nespresso machine and a kettle as usual. Our butler Alex brought us fresh milk for our tea to put in the mini bar fridge. The setting is gorgeous-right on the sea front with lovely views over to La Gomera and with easy access to the beach and prom. During the day if you just want to lounge you have a choice of poolside or garden. Both have ample loungers. There is a bar at both and there is complementary water sunscreen and after sun which is a very nice touch. The staff come round with fresh fruit skewers each day too. In the lounge behind Red Level reception there is complementary tea and coffee throughout the day and at 4 o’clock some small pastries are brought out-these are fine but have diminished in quality since last year and the year before. To watch the sun go down you have to go to Happy Hour in the Liquid Garden where there are free drinks (not just soft drinks and beers but also wine and spirits) and canapés. This is very pleasant though I question why the food offering is now so slanted to sweeter options-these should have been left for tea time and more savoury options offered-again this is a downgrade since previous years. I have left breakfast at Red Level until last. This has always been an enjoyable experience-a mixture of table service and buffer served in the Liquid Garden with lovely views. This year service has diminished very significantly indeed and made for an at times stressful and unpleasant experience. The staff looked stressed and run off their feet. We had to wait for a long time just to get tea or coffee and invariably it came without enough cups or milk or something missing. All week there was a sense of not enough staff for the number of guests and mild chaos. Plates not cleared from our table/plates not cleared and tables not re-set for waiting guests etc. Orders for eggs almost right but not quite right. All of this is new to Red Level and needs to be nipped in the bud. Mohamed and Ronald who are old hands are still excellent and run about trying to organise everything and plug the gaps but they cannot do it without more staff. Dinner at La Terrace remains excellent thankfully though the standard of food in the main hotel(to which the Red Level luxury half board package applies without supplement) can be variable. In every restaurant we went to there was a sense of one staff member too few. We like the casual atmosphere of Oasis Pool Grill and Fish Market. Nami was closed during our stay but has been good in the past. Duo is over-priced and really not very good. We still love Red Level and do hope that management fix the issues which were all spoken about during our stay by other guests-particularly those like us who are repeat visitors.