4.5
Very Good 7173 Reviews
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This Hotel meets our standards
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What We Love

  • The chill-out factor of an adults-only resort, so peace prevails 24-7
  • Starting each evening with a happy hour open bar from 6 to 7 p.m.
  • The privacy of secluded gardens and swimming pools in the five villas
  • A whiff of luxury with daily in-room aromatherapy
  • A sunny, spacious outlook with eternal blue skies above and direct access to the blue ocean in front
  • One Water Ritual Spa Pass per person, per stay includes use of the hydromassage pools, flotation tanks, saunas, Turkish baths and chromotherapy areas and is included in the rate.

What To Know

  • Although the village of Alcala is just a short stroll away along the seafront promenade, you’ll need a car for further island exploration
  • Even though the RedLevel is an adults-only zone, the hotel adjoins the family-friendly Gran Melia Palacio de Isora Resort, so the odd blast of child hysteria may carry on the ocean breeze
  • North-facing garden suites are undeniably pretty but don’t see much sunshine

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at RedLevel at Gran Meliá Palacio de Isora – Tenerife in Guia de Isora (Alcala), you’ll be minutes from Alcala Beach and close to Los Gigantes Marina. This 5-star hotel is convenient to Los Gigantes Beach.

Make yourself at home in one of the 90 air-conditioned rooms featuring iPod docking stations and minibars. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and complimentary bottled water.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Meet other guests and eat at a complimentary reception. Relax with a refreshing drink at a bar/lounge, a beach bar, or one of 2 poolside bars. A complimentary breakfast is included.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Guia de Isora? This hotel has 14000 square feet (1301 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

RedLevel at Gran Meliá Palacio de Isora – Tenerife
Calle La Costa, s/n
Guia de Isora, 38686 Spain

Reviews

nice resort
Itzik L

Hotel Melia red level.
The 5-star hotel I have seen is already luxurious.
The resort is actually divided into two divisions, grand melia and melia red level.
There is no physical separation between the wings.
red level has a car for the car but it is until 10:00 pm, after this hour we had to park on the side of the grand melia and go on foot to red, did not always know what to do with us when we asked to call us the car and then the next day we asked the car took a long time to bring it from the side The other.
The red side also has its own pool for ages 18 and up.
Also a breakfast and lounge restaurant, which is supposed to be for the red guests, but they were very busy due to guests not belonging to the red side and not checking if they are allowed guests.
So if I paid more, I expect to receive service accordingly!

grand melia is cheaper and is for families. The hotel has 7 different restaurants that can be booked for dinner at any of the restaurants (including red guests).
Italy
sea ​​food
Mediterranean
Buffet
Meat grill
La Terrace
Red level breakfast restaurant
Lounge for the red guests
Plus an adult bar at the grand entrance

In the room, high quality bath products, espresso machine with large Nespresso coffee.
The room is very spacious, with a seating area in the room and a small balcony.
The service was overall excellent, pleasant and very kind.

There are live performances every night on the grand side, nice with a large balcony and open sea and stunning sunsets.

Restaurants we ate in:
Italy - Club Ocean
Italian style restaurant, medium pizza, steamed vegetables, reasonable, good service, relatively expensive for food.
Seafood - FISH MARKET
We did not enjoy the quality and service at all, the fish was dipped in oil and not tasty, the waiters really did not understand what it was about. Reasonable and creamy soup, cooked meat not quality at all, expensive and not worth the price.
 Buffet - A huge restaurant designed for breakfast for all hotel guests, including red if you are interested.
The selection is much larger than the red breakfast restaurant.
And dinner costs about 45 euros.
Red breakfast restaurant - the location is very beautiful to the ocean view.
Great service with egg and pancake menu.
The food is served in a closed box in sliding glass to prevent access to birds and flying, but very uncomfortable to use. Unfortunately we only went to the main restaurant last morning and wished we had gone there every morning.
Plus the place is pretty busy due to guests not belonging to the red who are not tested!
With a huge seawater pool, the largest in Europe, the water is pleasant and simply stunning to swim in it.
Overall the hotel is reasonably level, great service, beautiful and spacious rooms, good value for money.
In retrospect the ritz for the same price is better or villa cortez.

November holiday - Good not Average
emmalgoddard

Red Level is the place for you if you are happy in a large hotel environment and the genericity this brings.
The ‘Red Level services’ do offer the opportunity to step away from the cattle herding experience of a large hotel somewhat but there are failings.
The positives, our room, upgraded, was great, the Clarins toiletries a pleasantry, the pool was quiet, clean and professionally managed and the staff couldn’t do enough for you. The village, Alcala, is blessed by remaining local and there are some simple but pleasant restaurants and bars to eat in escaping the need to endure the rigmarole of having to book a restaurant at the hotel.
The less positives. On arrival there was a great deal of emphasis put on the number of restaurants available and how wonderful they all are. We arrived about 1900 and after getting into our room thought we would see if we could eat in the terrace restaurant, we asked the butler, No he said, fully booked, any other restaurants we asked, No all booked he said, you can eat in the buffet he offered. Wow what a welcome! Off to the cattle market of over cooked food, screaming babies, poorly behaved toddlers and harassed parents we went.........
It would have been helpful to have been advised in the warmly worded email received prior our arrival that pre booking a restaurant was crucial, is this not the point of a butler service?
Breakfast in the fabulously appointed liquid garden is a chaotic free for all. We asked one morning for some tomato to accompany our breakfast, there was none in the plentiful buffet, it seemed a challenge and eventually arrived cooked. We gave up on the eggs/egg based offerings.
At the pool be prepared to reserve your sun lounger early if you want a sun drenched spot. We didn’t have problem getting a lounger but in summer I can imagine there being a problem.
All the above said we had pleasant stay will superb weather and may well return but with our expectations firmly readjusted.

Great stay for our anniversary
amanda_panda2283

Stayed here and had a great time.
From the moment we arrived to when we checked out everyone was so friendly in all departments of the hotel.
Upon arrival we were thoroughly told about our Red Level half board access and that we could go to all other areas of the hotel, where to have breakfast and dinner, the open bar/appetisers for an hour in the evening and the pools.
The room was very nice with a massive bath/shower and also a separate shower, balcony and mini bar stocked with nespresso, water, wine and spirits/softs. Nice to have robes, slippers, plenty of towels and little touches like toothbrushes, selection of Clairns toiletries, sewing kit, hairdryer etc. the room was serviced multiple times throughout the day to restock the mini bar, not just clean the room but also tidy up, left us a chocolate in the afternoon and put slippers by the bed (I'm not used to so much service!) We definitely appreciated the adults only section of the hotel and was nice to have that option for breakfast/dinner.
La Terrace was a very nice restaurant a la carte, the pork was delicious.
Pangea was a buffet for breakfast/dinner.
On Friday the Oasis Bar Grill had a BBQ which was a really good buffet.
Liquid Garden was nice for breakfast with a la carte options to order and was lovely in the early evening to watch the sunset with free drinks and nibbles. All restaurants for dinner needed pre-booking, but breakfast you could just walk in.
All bars throughout sold very large portions of drinks (all looked free poured and what looked like a 70ml measure of spirit!) it was nice to see drinks being served in paper cups/polycarbonate plastic to drink by the pools and wooden stirrers/paper straws.
The 'heated' pool was not as warm as expected, but as the weather was so hot outside I can imagine on a cooler day it would feel like it was heated. It was nice to have different options of pools, and to swim in a saltwater pool overlooking the ocean that was 3 football pitches long, so even though we didn't go in the sea, it felt like we did.
The beach is seconds away which the hotel has a bar on as well!
Checking out was easy with some complimentary chocolates to take home too!
Very well kept rooms and grounds, nice and clean, friendly staff everywhere, plenty of food to choose from (not sure how full board guests can fit anymore food in?!), not far to walk into town, nice quiet area, very pretty in all directions
Would look to rebook here if came back in a few years time