Very Good 1444 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The chill-out factor of an adults-only resort, so peace prevails 24-7
  • Starting each evening with a happy hour open bar from 6 to 7 p.m.
  • The privacy of secluded gardens and swimming pools in the five villas
  • A whiff of luxury with daily in-room aromatherapy
  • A sunny, spacious outlook with eternal blue skies above and direct access to the blue ocean in front
  • One Water Ritual Spa Pass per person, per stay includes use of the hydromassage pools, flotation tanks, saunas, Turkish baths and chromotherapy areas and is included in the rate.

What To Know

  • Although the village of Alcala is just a short stroll away along the seafront promenade, you’ll need a car for further island exploration
  • Even though the RedLevel is an adults-only zone, the hotel adjoins the family-friendly Gran Melia Palacio de Isora Resort, so the odd blast of child hysteria may carry on the ocean breeze
  • North-facing garden suites are undeniably pretty but don’t see much sunshine


  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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The Review

With a stay at RedLevel at Gran Meliá Palacio de Isora – Tenerife in Guia de Isora (Alcala), you’ll be minutes from Alcala Beach and close to Los Gigantes Marina. This 5-star hotel is convenient to Los Gigantes Beach.

Make yourself at home in one of the 90 air-conditioned rooms featuring iPod docking stations and minibars. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and complimentary bottled water.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Meet other guests and eat at a complimentary reception. Relax with a refreshing drink at a bar/lounge, a beach bar, or one of 2 poolside bars. A complimentary breakfast is included.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Guia de Isora? This hotel has 14000 square feet (1301 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

RedLevel at Gran Meliá Palacio de Isora – Tenerife
Calle La Costa, s/n
Guia de Isora, 38686 Spain


4.5 Very Good 1444 Reviews
Red Level
Reviewed 4 days ago

Stayed at the Red Level last February for a week, we had a great time. The evening canapés were excellent looking out at the sunset across the sea. Breakfast was good, Lovely location and great staff. Next door to the main hotel. Outside the Hotel is a nice footpath into the next town.

Another relaxing Red Level visit
Reviewed 1 week ago

Like many other visitors to the Red Level we returned here for the third time last week. Some minor changes have been made with new furniture in the lounge and terrace which now offers a good alternative for breakfast and afternoon swacks which seemed to offer more this visit.
We stayed bed and breakfast, prefering to eat in Alcala or nearby San Juan which is a short taxi ride. We have tried the hotel restaurants in the past but they are pretty average considering the prices they charge.
We tried all 3 locations for breakfast, each having their own merits and i have to admit, if you want a "full english" go to the main restaurant as the choice is huge. (Tip - go early and you will get a table on the terrace overlooking the immaculate gardens and fish pond for a more sedate start to the day).
Our room felt the same as other visits, just a slightly different block so they are pretty much identical with regards size, facilities and decor. Slight negative was the lack of brightness for my wife to apply make-up in preference for the numerous mood lighting options. Saying that, the rooms are always immaculately cleaned in keeping with the beautiful grounds of the hotel as a whole.
The Red Level pool area gets a bit crowded at peak times with little space between loungers so be prepared to make conversation with the other guests. We opted for the grass area overlooking the sea towards the end of our week which was far quieter and more spaced out.
The Liquid Bar with open drinks between 6pm & 7pm is still a great plus and most people use it daily. However, something must be done please about the birds which go for anything in sight once the covers are taken off the bowls of nuts and olives. This was witnessed at breakfast also on many occasions around the fresh bread station although the staff work hard to clear plates which also act as a magnet to them.
The staff are a credit to the hotel and all go out of their way to assist and make you feel welcome. I will not pick anyone out in particular as they are all deserving.
All in all this was another faultless break and we will indeed continue to visit. The rooms are quiet, views fantastic and the service is exceptional. I cannot comment on the services at the main hotel as these were seldom used apart from walking through on our way to/from Alcala but you pay for what you get.
In other words, keep the Red Level going please, it suits us and seems to satisfy most guests.

Just fantastic
Reviewed 1 week ago

I have stayed in many good hotels over the last few years, and this has to be up with the best, the staff are among the best trained and professional people, they appear to really enjoy their jobs. We stayed for ten days in the red level area, great room and fantastic sea view. We also purchased half board and dined in all of the restaurants all just perfect food. And great service, will defiantly recommend and return. Well done everyone, you made our vacation very pleasant.

Excellent service, very nice hotel
Reviewed 2 weeks ago

We stayed here for 4 nights to chill out and get looked after. They did not disappoint. We were welcomed on arrival, got a nice early lunch. As we arrived early our room wasn't ready but they were able to find us a room to change so we could chill by the pool. Once our room was ready they sent a nice chilled bottle of Cava for us.. the room was amazing. We didn't eat most evenings there as we wanted to check out the small local town.. I would recommend. There's a cool resteraunt near the harbour over looking the bay.. the town is really nice. The food in the hotel was brilliant also. We just wanted to see a little in the evening and walk after laying around all day :) I would go back to this hotel for sure. I should mention that it is pricey but if you take full advantage of everything that they provide for you it is worth it. Enjoy!

Amazing stay and great staff
Reviewed 2 weeks ago

Definitely if you are looking for a relaxig time with your loved one it is worth staying in the Red Level! You will feel welcomed and taked care off.

Our stay was extraordinary thanks to Alex who works in the pool and the Bali beds. He ensured was alright for me (pregnant) and my husband. He recommended and made us refreshing juices as it was really hot.

Our rooms were great and the ocean views made our evenings and nights looking at the stars. You could also enjoy a bubbly Jacuzzi. In my case due my pregnancy I could not use the spa; the hotel nicely invited a one day free bali bed instead. However, I decided to use the pregnancy massage and leave there completely floating. I cannot remember the name of the amazing therapist, she also provided some advice for my skin which looks like much better now!

It is worthy to pay a little bit extra and have access to the duo fine dining and duo tapas; although the menu has been simplified in the last couple of years; the food is exquisite. A taste of the Tenerife local food prepared in a glamorous way. Jose Angel and Jorge; are really friendly and they give you recommendations based on your taste without losing their professionalism. The red level won't be the same without these amazing restaurants!! If you are not staying in the red level, it is worthy to pay a little bit extra and give them a try. Just remember to book it!

In the morning; you can go to the Pangea, however if you are looking for a more relaxing breakfast stay in the red level area and Camila will ensure your breaksfast order is perfect!

Finally; we would like to mention Monica in reception who always organised everything you could need and arrange your dinner bookings and payments.

We hope you have a great time as we had.