4.5
Very Good 1516 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The chill-out factor of an adults-only resort, so peace prevails 24-7
  • Starting each evening with a happy hour open bar from 6 to 7 p.m.
  • The privacy of secluded gardens and swimming pools in the five villas
  • A whiff of luxury with daily in-room aromatherapy
  • A sunny, spacious outlook with eternal blue skies above and direct access to the blue ocean in front
  • One Water Ritual Spa Pass per person, per stay includes use of the hydromassage pools, flotation tanks, saunas, Turkish baths and chromotherapy areas and is included in the rate.

What To Know

  • Although the village of Alcala is just a short stroll away along the seafront promenade, you’ll need a car for further island exploration
  • Even though the RedLevel is an adults-only zone, the hotel adjoins the family-friendly Gran Melia Palacio de Isora Resort, so the odd blast of child hysteria may carry on the ocean breeze
  • North-facing garden suites are undeniably pretty but don’t see much sunshine

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at RedLevel at Gran Meliá Palacio de Isora – Tenerife in Guia de Isora (Alcala), you’ll be minutes from Alcala Beach and close to Los Gigantes Marina. This 5-star hotel is convenient to Los Gigantes Beach.

Make yourself at home in one of the 90 air-conditioned rooms featuring iPod docking stations and minibars. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and complimentary bottled water.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Meet other guests and eat at a complimentary reception. Relax with a refreshing drink at a bar/lounge, a beach bar, or one of 2 poolside bars. A complimentary breakfast is included.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Guia de Isora? This hotel has 14000 square feet (1301 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

RedLevel at Gran Meliá Palacio de Isora – Tenerife
Calle La Costa, s/n
Guia de Isora, 38686 Spain

Reviews

4.5 Very Good 1516 Reviews
Great experience at the red level
Reviewed 8 hours ago

I stayed at the red level for more than three weeks in November last year. Overall a great experience, the location next to the beach was fantastic, the hotel was comfortable and the views amazing. The staff did a great job and some of the staff members, in particular Paolo, Vero and Mohammed, were incredibly helpful and supportive, going above and beyond their duty to make sure I have a great experience. The only slightly negative point is that for a hotel of this class, I would expect more focus on local (and higher quality) food. I am going back again in a couple of weeks. Strongly recommended!

One of the best hotels I have ever visited
Reviewed 1 week ago

I have visited this hotel 3 times; it always impresses. The staff couldn't be more attentive, the beds are huge and very comfortable and the pillow and scent menus in the room are wonderful. I would recommend the Red Level over the normal part of the hotel any day, and I honestly cannot find any faults with the Red Level. I can't wait to come back.

Red Level
Reviewed 2 weeks ago

This was our sixth time to visit RL and probably our least favourite.

There appears to be some changes and not for the better - feel it may have something to do with not enough staff.

While in the main we still enjoyed it but things like pool music (constant acid type music) no RL seating away from kids in Pangea and at drinks every evening uninspiring tapas and one or two members of staff with grumpy attitudes.

Not able to get the room we wanted despite 10 months notice!

It is an expensive holiday for a week and my advice to Management would be to talk to patrons for feedback and to staff about service (I had to get my own towels for sun beds four times after 10.30am as no pool butlers in sight.

We will come back once more but would like to see some decent changes that would give back that special feel - including the Red Uniforms which set RL apart.

Red Level, you may expect the best...
Reviewed 2 weeks ago

Stayed there at the Red Level adults only area 2018 December 21th till January 1st, same period as in 2015 which was perfect. The area and location is perfect, unfortunately the food quality in the restaurants has detoriated.

The best hotel I have ever stayed in
Reviewed 2 weeks ago

Red Level Gran Melia is fantastic. Everyone is just so helpful and nothing is too much trouble. If something goes wrong they will fix it pronto. Staff are polite and happy. You are relaxed as soon as you enter because the decor is superb. We loved sitting in the comfy settees with a coffee and little cake. This is our second time in Red Level and I have to say I would love it if it was not our last!!! Excellent stay over Christmas and New Year!