4.5
Very Good 1466 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The chill-out factor of an adults-only resort, so peace prevails 24-7
  • Starting each evening with a happy hour open bar from 6 to 7 p.m.
  • The privacy of secluded gardens and swimming pools in the five villas
  • A whiff of luxury with daily in-room aromatherapy
  • A sunny, spacious outlook with eternal blue skies above and direct access to the blue ocean in front
  • One Water Ritual Spa Pass per person, per stay includes use of the hydromassage pools, flotation tanks, saunas, Turkish baths and chromotherapy areas and is included in the rate.

What To Know

  • Although the village of Alcala is just a short stroll away along the seafront promenade, you’ll need a car for further island exploration
  • Even though the RedLevel is an adults-only zone, the hotel adjoins the family-friendly Gran Melia Palacio de Isora Resort, so the odd blast of child hysteria may carry on the ocean breeze
  • North-facing garden suites are undeniably pretty but don’t see much sunshine

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at RedLevel at Gran Meliá Palacio de Isora – Tenerife in Guia de Isora (Alcala), you’ll be minutes from Alcala Beach and close to Los Gigantes Marina. This 5-star hotel is convenient to Los Gigantes Beach.

Make yourself at home in one of the 90 air-conditioned rooms featuring iPod docking stations and minibars. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and complimentary bottled water.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Meet other guests and eat at a complimentary reception. Relax with a refreshing drink at a bar/lounge, a beach bar, or one of 2 poolside bars. A complimentary breakfast is included.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Guia de Isora? This hotel has 14000 square feet (1301 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

RedLevel at Gran Meliá Palacio de Isora – Tenerife
Calle La Costa, s/n
Guia de Isora, 38686 Spain

Reviews

4.5 Very Good 1466 Reviews
Gourmet food and VIP experience
Reviewed 1 day ago

We enjoyed our stay at the Red Level. It’s definitely worth the extra money. You get an exclusive area with staff who come round with fruit, smoothies and glasses cleaning services. There’s also no children so it’s pretty relaxing - at one point there was even a pool-side violinist for an hour.

We paid €42 a day for a wristband which means all drinks are included and it was well worth the value.
We opted for the half board which meant we could eat at the a la carte restaurents. You can book these upon arrival to guarantee a space.

We had one slight problem on the first day with the breakfast at the red level lounge. Our order was wrong and all the buffet food had turned cold as it was outside. However we spoke to reception who completely understood, they directed us to another buffet restaurent (Pangea) which was really good quality and better selection. When we arrived back at our room the hotel had sent us a bottle of champagne which was so nice and more than expected.

They have a great selection of pools here, including the biggest infinity pool in Europe. The water was quite chilly, and we would have preferred it to be warmer, but it was still quite nice when it was especially hot.

For us the hotel was amazing, the red level and drinks wristbands were well-worth the money, the restaurants had food that was exceptional, and the attention to detail was much appreciated. We would love to return.

Wonderful Holiday at this beautiful resort
Reviewed 6 days ago

This was a real experience from the time we arrived at the Red Level reception to the moment we departed for the airport . The facilities are second to none. Our room was well maintained and spacious and all our dealings with the staff especially at breakfast and at the pool area was superb as they were all most helpful, courtous and friendly. The Red level is most relaxing and the views when having breakfast is stunning. The complementary water and tea/coffee is most welcome and this is further enhanced with additional fruit and smoothies during the course of the day. This made our stay extra special and I would recommend it to all my friends Well done to the management and staff of this beautiful Resort

What a beautiful garden and swimming pool !
Reviewed 2 weeks ago

Nice rooms, but the apartments have a very low level kitchen; poorly equipped and badly maintained.
Super swimming pool and relaxing area.
Such a shame with people smoking all the time disturbing your evenings with smoke entering in the room.

Great holiday
Reviewed 3 weeks ago

Every aspect of our stay was above and beyond expectation except for one element, the food, and in particular the ‘fine dining’.
The outdoor breakfast overlooking the sea was a perfect setting and the food was fine. Aesthetically, all the restaurants are good and in the air conditioned fine dining you could be in any high end restaurant until the food arrives. A mishmash of ideas that don’t work, and the bottom line is dishes that just don’t taste very nice. The casual dining was better. Wine is also ridiculously marked up and they’re actually missing out on sales and more profit due to this.
Having said this, everything else was pretty much perfect.
The staff are superb, hard working and friendly. It’s obvious there is a very solid leadership team in red level that demands the highest of standards and organises in a way to meet them.
The infinity pool is amazing for a morning swim and the red level pool is relaxed and peaceful throughout the day. The complementary water bottles, coffee, smoothies and suncream are welcomed. The gardens are immaculate and the 6pm-7pm drinks were a great way to move into the evening with nearly all guests attending.
Rooms are a good size with excellent bathrooms and facilities. As others have mentioned, can be a little dark, but that would be nitpicking perhaps.
The general atmosphere around the whole hotel is great and there are lots of places to have a drink and relax.
Outside of the hotel the small beach to the right is surprisingly nice and makes use of the rocks by creating mini swim areas when the tide comes in. A short walk the other way is a restaurant overlooking the sea where the food quality is much better than the hotel.
Thank you to all the staff for a very nice holiday.

Another fabulous stay
Reviewed 3 weeks ago

It is my 4th stay at this hotel, it never disappoints, the resort is stunning, so clean and well maintained, it is as if it has just opened. The staff make the stay extra special, nothing is a problem, to many to
Mention but Mohammed, Lorenzo, Vero, Paolo, Neville and Mario are absolutely lovely people and make such a difference.

See you again soon
Ali Spooner (McMurray’s) 3066