4.5
Very Good 1617 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The chill-out factor of an adults-only resort, so peace prevails 24-7
  • Starting each evening with a happy hour open bar from 6 to 7 p.m.
  • The privacy of secluded gardens and swimming pools in the five villas
  • A whiff of luxury with daily in-room aromatherapy
  • A sunny, spacious outlook with eternal blue skies above and direct access to the blue ocean in front
  • One Water Ritual Spa Pass per person, per stay includes use of the hydromassage pools, flotation tanks, saunas, Turkish baths and chromotherapy areas and is included in the rate.

What To Know

  • Although the village of Alcala is just a short stroll away along the seafront promenade, you’ll need a car for further island exploration
  • Even though the RedLevel is an adults-only zone, the hotel adjoins the family-friendly Gran Melia Palacio de Isora Resort, so the odd blast of child hysteria may carry on the ocean breeze
  • North-facing garden suites are undeniably pretty but don’t see much sunshine

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at RedLevel at Gran Meliá Palacio de Isora – Tenerife in Guia de Isora (Alcala), you’ll be minutes from Alcala Beach and close to Los Gigantes Marina. This 5-star hotel is convenient to Los Gigantes Beach.

Make yourself at home in one of the 90 air-conditioned rooms featuring iPod docking stations and minibars. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and complimentary bottled water.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Meet other guests and eat at a complimentary reception. Relax with a refreshing drink at a bar/lounge, a beach bar, or one of 2 poolside bars. A complimentary breakfast is included.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Guia de Isora? This hotel has 14000 square feet (1301 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

RedLevel at Gran Meliá Palacio de Isora – Tenerife
Calle La Costa, s/n
Guia de Isora, 38686 Spain

Reviews

4.5 Very Good 1617 Reviews
Second visit to this great hotel…..but not as good as the first
Reviewed 21 hours ago

Stayed at Red Level Gran Melia Palacio for a week at the end of March.

This was our second visit to the hotel following a fab visit last year. Although in my view this is still a great hotel with amazing staff, unfortunately this year the whole
experience didn’t quite match up to expectation.

Due to a diverted Easyjet flight from the UK we were late arriving and the Red Level check in was closed, so we were checked in at the main hotel reception.

We were shown to our room and we were surprised that it was located in the main hotel. Last year we stayed in the Red Level block, on the far side of the hotel (our room did have Red Level literature in it and was classified as Red Level as per the hotel map, but it was nowhere near the Red Level facilities).

I had requested a quiet room prior to arrival but we were located near the evening ‘entertainment’. Fortunately, that did not go on too late.

Booked the same type of room as last year but for us it was not as good. The appeal of the Red Level is the peaceful exclusivity. Since it has been expanded, I assume to accommodate more people in Red Level, that appeal has been lost.

There were some changes re dining. Not a big deal for us as we are fairly easily pleased but several of the restaurants were closed during our stay – our favourite last year “Nami” was closed for the duration of our stay, which we were advised about on arrival but not before and also Club Ocean for which we actually had a booking during our recent week, only to turn up at the allocated time to find the doors closed and all the chairs upturned on the tables. A customer at the adjacent bar told us it had been relocated to the main buffet restaurant. No big deal but would have been nice to be informed in advance or by a notice of some sort.

Our favourite restaurant was The Terrace – fabulous food and service in a peaceful setting. The Duo Tapas was also very good.

The Fish Market was good but if you are not on a full/half board deal it is very expensive. (Our waiter informed us when seated that the restaurant wasn’t included in full board and after checking our documents, which had no mention of that, and a conversation with the waiter - we established that it was in fact included).

Last time in the Red Level gardens there was sun lotion to use, this year only a Clarins sun pack available to purchase at 16 Euros (we brought our own but is evidence of cost cutting).

The happy hour, which last year was at a civilised time between 6-7pm, has been re-organised to 5.30-6.30pm. I don’t drink so the timing change doesn’t affect me personally but what did affect me was the enjoyment of the Red Level tranquil gardens (the main reason for choosing the hotel). For me this was spoilt by the early happy hour. On some days there was very loud live music blaring out. People arriving for their evening drinks dressed for dinner while I’m sat on the lounger trying to read a book in peace at 5.20 in the afternoon. The two don’t mix, either push the happy hour back to the previous timing or locate it away from the gardens.

Last year we were so impressed with the hotel, we thought it would be a regular winter escape for us. We were excited to book again this year but our second stay was slightly disappointing and we are not sure we would go back.

If you are going to the hotel for your first visit you will be impressed - it is fabulous. I just feel for us, as other reviewers have mentioned, and for the reasons I have detailed above it is not quite as good as before.

Still a nice place despite diminished red-level exclusive services
Reviewed 2 days ago

It was our 4th or 5th stay at the Red-Level. The overall appreciation is stil very good but to be honest, we were a bit disapointed this year due to diminished Red-Level services, probably driven by a cost reduction strategy : some quality alcohols are no longer proposed during the aperitif in the garden (the whisky is a pity), most of the drinks now require queuing at the bar instead of the "like at home" self-service we appreciated the past years, the quality of the coffee and several other little points decreased... It's sad because the breakfast and aperitif in the garden which enhanced the exclusive side of the Red-Level were part of our motivation to come back again. That said, we still had a very pleasant and relaxing stay and we we hope that the Red-Level will regain its initial level of quality.

Unforgettable stay
Reviewed 3 days ago

First of all a big THANK YOU to the Red Level team for helping us with every detail during our stay in Tenerife! Amazing attention from the room, to the different outlets and fine restaurants, my boyfriend’s favourite restaurant after trying all the places was La Terrace restaurant with the incredible ocean view and paradisiac atmosphere lovely stuff and super fine cuisine. The food is top notch and waiters services are first class!
Super enjoyable and great team of the acqua gym! To the fantastic masseurs in the clarins spa, this trip will be unforgotten. Special thank you to Marco, ALEX,Vero,Tiago, Monica, Irene and the breakfast team!!!

Fabulous!
Reviewed 4 days ago

We absolutely loved our week at the Grán Palacio. The service was perfect. The setting is absolutely beautiful, slightly raised up with the most beautiful views out over the sea. The gardens are so pretty and very well maintained.

The staff simply could not do enough for us. A special thank you to Mohammed who brightened our day with his wit and charm.

Breakfast in the garden was fantastic. Table service and delcious food. We did try the Pangea buffet which was also good but we like to be served and not have the bun fight of a family buffet.

I had a minor issue with the timing of housekeeping and turndown which was not resolved with a phone call. I then visited the reception and was helped by the staff there, including Lucas, the General Manager, who all reassured me that nothing was too much bother to ensure that we enjoyed our holiday, and the timing was perfect from that moment on.

The food was good in all the restaurants we tried. La Terrace was wonderful, watching a beautiful sunset but very expensive. As was Naim (?) the Hibachi experience which was fun but not really worth the money. Generally though, all the food was excellent.

If I could offer just two suggestions - the sunbathers down in the garden did not get the same level of attention as those up at the Red Level pool. We felt that either there should ALWAYS be someone available at the lower bar, or that someone should be coming round for drinks orders - we did have to chase this sometimes.

The other suggestion would be that there be a more permanent Red Level bar. The open hour at 5.30 was wonderful, but after that there is no opportunity to have a drink in a child free environment until the piano bar Nemo’s opens at 10 pm. We ended up having our aperitif at the Ocean Bar which was very busy with families and the bar staff serving the restaurant - a completely different environment from the Red Level tranquility.

But these are minor issues as we absolutely loved our week here. Wouldn’t hesitate to recommend it. We will certainly be back, the sooner the better!

OUR 9TH STAY AT RED LEVEL
Reviewed 2 weeks ago

The title says it all, we say it every time....you could be anywhere in the world when your lay in the hammocks or lazing in the beautiful gardens. The Red Level is like a little hotel within a giant hotel, so you get the best of both worlds facilities wise. The Red Level gives you a lovely private breakfast area, adult only pool and gardens plus happy hour later in the afternoon. It’s also the lots of little touches that make the level and this hotel so special. Also special mention to Sauco, the restaurant just outside the back door of hotel. When your ready to branch out, go here for an amazing meal. The restaurant doesn’t look much but we eat here 4 times during our weeks holiday, the food and service in first class and much better value than some of the restaurants inside the hotel. Just a short stroll left once you leave the back door of the hotel. Get this hotel booked but be prepared to go back time and time again.