4.5
Very Good 1687 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The chill-out factor of an adults-only resort, so peace prevails 24-7
  • Starting each evening with a happy hour open bar from 6 to 7 p.m.
  • The privacy of secluded gardens and swimming pools in the five villas
  • A whiff of luxury with daily in-room aromatherapy
  • A sunny, spacious outlook with eternal blue skies above and direct access to the blue ocean in front
  • One Water Ritual Spa Pass per person, per stay includes use of the hydromassage pools, flotation tanks, saunas, Turkish baths and chromotherapy areas and is included in the rate.

What To Know

  • Although the village of Alcala is just a short stroll away along the seafront promenade, you’ll need a car for further island exploration
  • Even though the RedLevel is an adults-only zone, the hotel adjoins the family-friendly Gran Melia Palacio de Isora Resort, so the odd blast of child hysteria may carry on the ocean breeze
  • North-facing garden suites are undeniably pretty but don’t see much sunshine

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at RedLevel at Gran Meliá Palacio de Isora – Tenerife in Guia de Isora (Alcala), you’ll be minutes from Alcala Beach and close to Los Gigantes Marina. This 5-star hotel is convenient to Los Gigantes Beach.

Make yourself at home in one of the 90 air-conditioned rooms featuring iPod docking stations and minibars. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and complimentary bottled water.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Meet other guests and eat at a complimentary reception. Relax with a refreshing drink at a bar/lounge, a beach bar, or one of 2 poolside bars. A complimentary breakfast is included.

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Guia de Isora? This hotel has 14000 square feet (1301 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

RedLevel at Gran Meliá Palacio de Isora – Tenerife
Calle La Costa, s/n
Guia de Isora, 38686 Spain

Reviews

4.5 Very Good 1687 Reviews
Outstanding!
Reviewed 19 hours ago

We stayed here in March, and liked it so much that we went back in July. We are booked in again for March next year, but will likely go again before then, That's a measure of how much we like this property!

This hotel is as good as any I have stayed in, and I have stayed in a lot of the supposed best, and all around the world, so it is not a claim I make lightly. The property itself, together with the superior service levels make for a wonderful stay. Peaceful, relaxing, and with many extra touches from the staff and hotel which really make a difference, and set the Red Level apart from so many others.

All the staff are friendly and well trained, but a special mention for the Red Level concierge team, which is truly world class, and would grace any hotel, anywhere. They are all smart, understated, and professional.

Apart from the excellent management at the hotel itself, to run hotels with this degree of skill makes me think that the Melia Group senior management team are very strong, as having also stayed at Melia hotels elsewhere, this seems a hotel group on the way up, and with a real understanding of what guests want.

See you soon!

Amazing hotel, friendly staff
Reviewed 4 days ago

We stayed at the redlevel GranMelia Adults Only. It was truly amazing, from check in all the way to checkout. The Staff made our stay exceptional and the hotel in itself was immaculate! Could recommend it to anyone, and the upgrade to redLevel is definitely worth it :)

Another great stay
Reviewed 2 weeks ago

I had another great week at Red Level at Gran Meliá. It’s the staff that make this a 5* review. Each and everyone was friendly helpful and very smiley. The facilities in the room were fantastic and it was kept spotless by a great housekeeping team. I also thought the food was generally good. I ate at four different restaurants including the two premium restaurants and had great food and fantastic service.

However there are some areas for improvement, all of which are I think “management” issues:
1) There’s nowhere to go for post dinner drinks that’s Red Level and doesn’t have children running about.
2) The only meal that was slightly disappointing was breakfast. Someone really should google / YouTube what Eggs Benedict should look like.
3) When I tried to book Spa treatments on Tuesday early afternoon I was told the spa was fully booked until Saturday. I was leaving on Friday.
4) Sunscreen and water from the pool bar is no longer available.

Quick break away
Reviewed 2 weeks ago

The hotel is superb, staff in the hotel exceptional and the attention to detail in the Red Level is beyond compare. The hotel location is away from the larger resorts so ideally you need a car to get around but it is well worth it. Great options on food, outstanding facilities if I’m honest

They ruining it!
Reviewed 2 weeks ago

We've stayed at the hotel 4 times, and we absolutely love the place. That's why it pains us so much to note that they are now completely ruining it by introducing live music of the tackiest and lowest sort! It's the kind of stuff you would expect from two star charter places, the stuff of nightmares. As the music is played at a ridiculous volume outside, it ruins all the surrounding restaurants and the plaza. There's no other bars so to escape you actually have to go to your room or leave the resort. They used to have a DJ playing relaxing tunes at low volumes, this made watching the sunset on the terrace something to dream of coming back to. Now it's some idiot in a hat with a saxophone jumping up and down and screaming or some piano bar type molesting hits. To be fair, the overall food quality was better than our last visit (although maybe a little bit boring selection). Some retaurants have been closed, and the red-level section of the buffet has been removed, so places for dinner where you don't get seated next to screaming children have been reduced to 2. Maybe they could have the old red-level area of the buffet as an adults only zone at least? I do hope they take to their senses and considers what audience they really want to attract, if its the 5 star resort travellers - then they're on the wrong track. We do hope they come to their senses, and bring back some class and style, as we would love to come back.