4.5
Very Good 9128 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Europe's largest infinity pool, strewn with Jacuzzis and aquajets and bordered by Balinese beds
  • Sunsets on the Club Ocean Terrace; think Sade, starry nights and sundowners
  • A different restaurant for every day of the week, including Japanese, Italian and seafood
  • A huge array of daily activities such as wine tasting, cooking lessons and tai chi
  • The combination of picture postcard colors: aquamarine pools, tropical greenery and gleaming white decor

What To Know

  • Apart from strolling along the seafront into Alcala village, there’s nowhere else you can reach without the use of four wheels
  • Not for those who struggle with walking any distance due to its size and expanse
  • There is beach access plus 7,500 square metres of swimming pools

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Beach Beachfront Lounge Mountains Ocean mountain sky water Sea Nature horizon Town Coast background shore cape Lake Island

Overview

The Review

With a stay at Gran Meliá Palacio de Isora in Guia de Isora (Alcala), you’ll be minutes from Alcala Beach and close to Los Gigantes Marina. This 5-star resort is convenient to Los Gigantes Beach.

Make yourself at home in one of the 578 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private balconies. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Mediterranean resort include complimentary wireless Internet access, concierge services, and complimentary babysitting/childcare.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 8 bars/lounges.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Guia de Isora? This resort has 23681 square feet (2200 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

Gran Meliá Palacio de Isora
Avenida Los Oceanos, s/n
Guia de Isora, 38686 Spain

Reviews

4.5 Very Good 9128 Reviews
Birthday trip
Princess M

Amazing hospitality from beginning till end. Shout out to the numerous teams that made my birthday special - received gorgeous bouquet of roses in my room and we got champagne and chocolates - special thanks to our butler Alex, really helped us settle in well. We look forward to coming back real soon and bringing some friends with next time too.

Fabulous hotel
EmHo77

We have just returned from a week’s holiday to Tenerife staying at the Gran Meliá on AI basis. This is our second visit to this fantastic hotel as a family. Our first visit was through TUI but this time we booked with Meliá direct as it was better value to book flights separately.

In short, this is a beautiful hotel with really attentive staff and a great selection of amenities for a holiday. Will we return? Definitely!

Pros:
- Great location. Away from the hustle and bustle of the main tourist areas but close enough to drive. Alcala is a lovely town only a 5 minute walk away. Cute market on a Monday.
- Fantastic pools! One of the biggest salt water pools in Europe. The family pool allows inflatables, balls and other toys which is a good arrangement.
- Great choice of restaurants and the quality of the food and drinks is excellent for somewhere that offers all inclusive.
- Communal areas are immaculate and well kept.
- Staff attitude. In general the staff could not be more helpful or friendly. A special shout out to Marta (Guest Services Manager) and Antonio (Bell Boy) who both remembered us from last year and were really helpful when our youngest had a small accident and required medical attention. Also Juanjo (Lifeguard) who kept a close eye on the kids and adults enjoying themselves in the pool area.

Cons (or things management could do to improve the experience):
- the bedrooms are well designed in terms of size and layout. We had a master suite that accommodated our 3 kids in the sitting room in 2 full size fold away beds and a travel cot, still allowing for the seating area and table to be used if required. However the furnishings are tired and damaged. When we raised this issue (as a number of lights and the whirlpool bath were not working) we were told that the hotel is due to start a renovation as it is now 11 years old, however they did act quickly to fix the lighting.
- as per other reviews, I don’t think the Pangea buffet is quite as good as our first visit when it offered themed nights. Now it seems to try and cater for all options in the evenings. Occasionally hot food was cold or lukewarm. After a couple of nights the overwhelming choice and mismatch of cuisines becomes a bit exhausting. Bring back the theme nights!
- lastly, the hotel has a great sound system with speakers located all round the communal pool areas. However, it seems that they only play the same 4 chill-out tracks on a loop. Perhaps some more music could be added to the playlist.

Paradise & Perfect
Jason D

My wife and I have just returned from a week at the Gran Melia Palacio in Tenerife. We were a little concerned about some negative reviews on Trip Advisor before we left but should not have been.
This is a wonderful hotel, staff attentive and always welcoming. They have an approach whereby they place their hand over their heart when speaking to or greeting you, not necessary but displays the hotels approach to customer service.
I wanted a relaxing no nonsense winter break from work and this hit the spot perfectly. Food was fantastic and whilst on full board plus our needs were more than adequately met in respect of both food and drinks. Quality and quantity was exceptional with lots of variety over the week.
The complex is carefully managed and the attention to detail first class, the grounds are perfect, and smell and sight always set up to stimulate your senses.
The entertainment in the Atlas Theatre was poor but will undoubtedly improve when the hotel breaks the sensatori contract next month and takes back control from Tui. We loved our time here and will look to come back next year, it will be interesting to see how things go when the hotel goes it alone - can’t wait.
We paid a little more for a room with a private garden and Bali bed. We didn’t use the bed much but was worth it for the peace and quiet and odd lazy hour on the bed reading when sun was all too much.
Those who criticise I really cannot understand!
Try it - you may just fall in love with it - perfect and paradise!