Gran Meliá Palacio de Isora
What We Love
- Europe's largest infinity pool, strewn with Jacuzzis and aquajets and bordered by Balinese beds
- Sunsets on the Club Ocean Terrace; think Sade, starry nights and sundowners
- A different restaurant for every day of the week, including Japanese, Italian and seafood
- A huge array of daily activities such as wine tasting, cooking lessons and tai chi
- The combination of picture postcard colors: aquamarine pools, tropical greenery and gleaming white decor
What To Know
- Apart from strolling along the seafront into Alcala village, there’s nowhere else you can reach without the use of four wheels
- Not for those who struggle with walking any distance due to its size and expanse
- There is beach access plus 7,500 square metres of swimming pools
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
With a stay at Gran Meliá Palacio de Isora in Guia de Isora (Alcala), you’ll be minutes from Alcala Beach and close to Los Gigantes Marina. This 5-star resort is convenient to Los Gigantes Beach.
Make yourself at home in one of the 578 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private balconies. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Mediterranean resort include complimentary wireless Internet access, concierge services, and complimentary babysitting/childcare.
Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 8 bars/lounges.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Guia de Isora? This resort has 23681 square feet (2200 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
How to Get There
Was here at the beginning of June, my first visit to the hotel. Looks very glamorous on arrival & lived up to that as you walk through to the Terrace. I liked the small bar just inside from the terrace but is a bit of a wind tunnel so can feel quite chilly of an evening. Bar staff reasonably friendly, receptionist for the buffet I found quite unfriendly & nearly touching on rude. The best bit was the evening entertainment in the Theatre, absolutely superb, a bunch of very talented young people who have clearly worked incredibly hard - it’s just a huge shame the hotel doesn’t advertise the Shows that are being put on as this clearly has an impact of the numbers in the audience. All in all a nice break but not sure I’d spend the money to come back.
We stayed for one week, a family of 4 on a Red Level Family, half board luxury package.
We had a few small issues on arrival, such as a broken kettle and a leaking shower fixed and replaced. The shower still leaked for the duration of our stay, which was a bit dangerous as the floors were really slippery.
On our first day we ate at the Market Grill for lunch. Half pints of beer were served 3/4 full, our main dish of ribs was over cooked, dry and tough. The waitress couldn’t have cared less when we gave some feedback and returned the meal, no apology, no offer of taking off the bill.
Unfortunately for us, the Market Grill was situated below our balcony and during our stay had 4 days of renovations... noisy drills, pressure washing, tile cutting etc. This did not make for a relaxing time on our premium balcony with sea views and there was no notice from staff that these works were going to take place throughout our stay. One morning work started at 7.30am with a thoughtful alarm clock from a pressure washer.
The Buffet at Pangea was the same on every visit, it lacked variety and food was luke warm.... we recommend having your meal made fresh to guarantee a hot meal... a stir fry or steaks seem only the option though.
The Breakfast buffet was fine all week, but same daily choice and luke warm.
The food in the Italian restaurant was good and the waiters friendly, but clearly overstretched. It took us around 2.5 hours to dine, empty plates were left on the table for an hour etc. There are simply not enough staff, and it wasn’t that busy.
Drinks service in the entertainment areas was also understaffed, it took an age to actually place an order if you were lucky enough to have a server pass by and stop...... we went to the bar instead only to have a 10+ minute wait there with all the other disappointed looking guests. (Especially those on full board drinks included packages who were ending up spending money at another bar to actually get served! ) A missed trick by the hotel to simply sell drinks to those on non inclusive packages, the sales alone would pay for additional members of staff. The entertainment, although talented, was the same guitar and piano players producing the same songs every night. One evening our server poured our daughters lemonade, until it was overflowing all over the table and sofa, smiled and walked off?!
We ate at the Oasis Mediterranean restaurant one lunchtime and another frustrating experience. The wrong child’s meal arrived because the waiter was too rushed and uninterested in taking our order properly, the meal was sent back. When the actual meal arrived (20mins after the rest of ours) our daughters egg was raw.... we sent it back.... it returned having been murdered by the chef. The level of care given was astonishing. We said to the waitress we were not paying for that meal. Unfortunately the staff were too busy to bring us our bill to check this was removed (see The Departure).
On day 5 we visited the red level reception to share our grievances of the build up of all the issues .... only to be greeted and dealt with by a sullen faced member of staff who said we should put our concerns on TripAdvisor. Sorry, come again.... you want us to post our complaint, whilst we are here, on TripAdvisor? No apology, no empathy, no notes taken, simply no desire to even attempt to improve our experience.
After talking to the Red Level Family rep straight afterwards it was clear this wasn’t the preferred feedback mechanism of the hotel and she made notes and said these would be sent to management, surely all our woes will be addressed now, we naively thought.
Following the poor service, the woeful quality of food, the noise and general disturbance.... We were offered a complimentary Bali bed for a day. A covered, poolside king size bed, the majority of which sat empty throughout the week. This amused us, they couldn’t sell these, partly because of the weather (not that sunny, so no need for extra shade), but also because the ‘standard’ sun beds and parasols were more than adequate, yet this was their grand statement that they cared about us and they wanted to make everything right. A Bali bed on a cloudy day.
Overall, a huge disappointment, expectations were high for a 5 Star luxury holiday, sadly in reality this is a 2, 3 star experience at best with a clear lack of passion and care from management. We were told the hotel was under new management, from the obvious decline the new management have a long way to go. Some of the staff even showed some embarrassment over the hotel service levels.
On checking out our additional bill of extras was around €500, I asked to have the ribs and the child’s meal taken off.... a total of €28. I was staggered when Ricardo, with a straight face, said to me that we had eaten the meals (we hadn’t) and that the hotel had already addressed our complaint with the generous Bali bed. What unbelievable shortsightedness, a total disregard to keeping a customer happy, incompetence to the highest degree. I still can’t quite believe their lack of self awareness and ability to see the situation for what it is and respond appropriately. Just get the basics right, value your customer, it’s not that hard.
Our experience was common amongst every other family we spoke to, and our complaints were matched by many other guests who had visited the hotel previously. It was poolside chatter and every guest seemed disappointed and would not be returning.
Will not be going back and would actively warn people off, there are plenty of other hotels who want and value your custom.
This is the second time in this hotel. First time was so amazing that even we convinced some friends to come with us. First we paid morefor partial ocean view... The view was to a car parking, we asked for another room, they did next day at 16:00...so more or less ok service. Then we noticed the service for drink and food was extremely slow. Waitress and room cleaning are amazing but you can feel that the service is short of people and they are struggling. Reception people are only in to all inclusive customers others are no so important, and you can feel it. Last year after checked out you can have a room for shower and be ready to go, because checking is at 12:00 and you can use the swimming pool, (that is great) now, after swimming pool you can change on the toilet and have shower at swimming pool.This services is not anymore in the hotel. So another step backwards. Food was stunning last year... Unfortunately you can feel that with the new all inclusive they need to short money from somewhere and is in food and service. Children's animation it was good last year, this year is extremely sad and poor. We were talking with some customers and all have the same opinion. Even some who was the 4th time coming back they said no more.Never again. My friends bed was a nightmare (ours was amazing) they asked for a change and 2 days later thay have a new mattress. So we decided no to come back. After talking with several couples they decided not come back neither. So really disappointed. Also we did a booking for 2 adults and a baby and they tried to charge £550 because said it was only 2 adults. So we said OK... Let's think we did a mistake and was not your website... Why are you trying to charge us 550 when if I book right now is £220? Then manager said was the MELIÁ standards... After talking for half and hour they said we don't need to pay. So we felt a little disappointed in service and also the did something right at the end. Again its sad because I was recommended all time this hotel. No anymore
This was our third visit to the Melia we had previously taken the whole family for my 70th birthday that was 8 adults and 2 children then.
This time our Daughters room had cockroaches and no big rush to sort it out. 3 days of suffering them wasn't funny.
The room had a hot plate but no utensils at all or cutlery so cooking for the latest 7 month old was not possible initially.
It was not possible to turn out the lights in the bathroom , we couldn't and neither could the staff.
In our room the shower flooded the whole bathroom, although they did replace the seal on the door but it didn't completely fix the problem and slippy floors are pretty dangerous without non slip tiles .
Our hallway had a leak from the room above and dripping water didn't inspire five star luxury it was wiped up floor and ceiling but we didn't appreciate the middle of the night upstairs maintenance attempt at fixing the leak which we assumed was the noise was as the room seemed unoccupied..
The menus are still the same old and really not very good food anymore in several of the restaurants, Very disappointing, except in the buffett where I must say it was very good.
Breakfasts I considered great and the dinner in the buffett was the best meal of our visit.
The cupboards for in the kitchenette were badly fitting and frankly the hotel rooms looks very tired and in need of an update.
For the price even with a 50% discount they can do better.
I was told there was new management recently if so they really need to get grip .
The hotel is globally very nice, clean and the quality of service is excellent. The immense "infinity" pool is beautiful, as well as all the outdoors. Several issues caught however my attention during my stay (one week, end of may 2019):
- Every evening there is live music until late, which is fine unless... your room is the front side of the hotel, which was my case. This can be very annoying...
- At one end of the pool (north side), the air was very and unpleasantly smelly. Not at the level of such an hotel...
- Sometimes there are events organized at the hotel (eg weddings). Don't expect to get a coktail. The service staff is totally busy to accomodate the invitees and clients are slightly ignored.
- Difficult to find a free spot near the pool: there are cleary less seats than needed. So, actually we could not enjoy the pool as much as we wanted.