4.5
Very Good 8921 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Europe's largest infinity pool, strewn with Jacuzzis and aquajets and bordered by Balinese beds
  • Sunsets on the Club Ocean Terrace; think Sade, starry nights and sundowners
  • A different restaurant for every day of the week, including Japanese, Italian and seafood
  • A huge array of daily activities such as wine tasting, cooking lessons and tai chi
  • The combination of picture postcard colors: aquamarine pools, tropical greenery and gleaming white decor

What To Know

  • Apart from strolling along the seafront into Alcala village, there’s nowhere else you can reach without the use of four wheels
  • Not for those who struggle with walking any distance due to its size and expanse
  • There is beach access plus 7,500 square metres of swimming pools

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at Gran Meliá Palacio de Isora in Guia de Isora (Alcala), you’ll be minutes from Alcala Beach and close to Los Gigantes Marina. This 5-star resort is convenient to Los Gigantes Beach.

Make yourself at home in one of the 578 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private balconies. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Mediterranean resort include complimentary wireless Internet access, concierge services, and complimentary babysitting/childcare.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 8 bars/lounges.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Guia de Isora? This resort has 23681 square feet (2200 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

Gran Meliá Palacio de Isora
Avenida Los Oceanos, s/n
Guia de Isora, 38686 Spain

Reviews

4.5 Very Good 8921 Reviews
Excellent hotel, would defo recommend to family and friends.
Connector29986068971

5 star hotel, everyone is very friendly. Reception smells lovely when you come in.
Beautiful pools, especially the infinity pool.
Service is very efficient and friendly.

I will be coming back next year.

Dissapointing - very low value for money
Efi G

Old rooms, poor food, extra charges in every corner and the most importent thing - very bad service.

The restaurants were fully booked (i dont know why) at our first day of arrival so we has to eat dinner at 22:00-22:30 in each of our day of stay or comprimise on our selection.

The massages in the spa were fully booked and we found a spot only at our last day of the vacation - after paying 270 euros for the 2 of us we wanted to enter and use the rest of the spa (sauna, jakuzzi, pool) and been told to pay 30 euros each - first time its happening to me.

We were 2 adults and one 4 years old child that we payed extra foe him as expected but apparently doesnt get them to make his bad or get him a towel to the room - every day we needed to call the reception and ask an "extra" towel for him.

Finding a bed in a good spot at the pool is allmost impossible and then when you see one you realize that its with extra charge of 100-200 euros - unbelievable.

The managers who welcomes the guests at the breakfast is one of the most unpleasant man that i've met. Always grumpy, angry and talks with a bad tone. I excpected from one who his job is to welcome people to be far more polite and patience.

In conclusion, very dissapointing experience. We've been in gran melia at rome, italy and it was amazing so we came with alot of expectations. We came after a perfect week in rotal hideway hotel - perfect service with things that we cannot expected and in gran melia it was the oposite - looks like nobody cares about you. Like they have to much guests to handle so they dont have in mind giving good sercive but just making out of the guests the max income from their stay.

For example, most of these thing i wrote and send by mail to the hotes servixe on our second day of our stay. Nobody called us or answered to the mail. Shame.

We'll not coming back to this hotel for sure and probebly to all of the hotels of this company.

Family Holiday
Loubylou00421

Just back from an 11 nights stay at this hotel. This is our 2nd visit and from reading some reviews regarding the buffet food I was a little worried but there was no need to worry. The food was actually better this time around. Loads of selection, there was only one downside I don’t really think they cater very well for kids for the lunch and dinner times. We booked a deluxe twin room and I have to say the sofa beds they provide for children is an absolute joke!! I’ve 2 boys aged 6 & 9 and we ended up having to put one each night into our own bed. The adults bed is really big and comfy. Went went all inclusive with the drinks package, we were so happy we did as some of the prices were really high. For a Smirnoff vodka & Diet it is €12. There is also a fab ice cream bar at the Oasis bar and grill. The ice cream was included in our package again if you were paying for it yourself it can be quiet pricey. It was €6 for 1 scoop of ice cream on a cone. We ate in the Market Grill nearly every day for lunch. The food and service were amazing from here. They do have a variety of food choices even for the kids. Only down side is that if your going for lunch any later then 1:30pm expect a queue when you get there. It does open from midday. We also felt like many others there that although we had the all inclusive drinks package it was sometimes difficult to get a drink. I found this the worst at the Oasis pool bar. They were definitely under staffed. We tried all the restaurants and the Asian was our favourite again they didn’t cater very well for children as there was only 2 options for kids Rice or Noodles with a tomato sauce. We ended up ordering the starts for the kids to have. Finally this one last spoiled our amazing holiday. The hotel provides robes in your room. DO NOT leave anything in the pockets. Probably pretty obvious to most people but before a shower on our 3rd day I put my expensive watch into the pocket of one of these robes. After showing I hung the robe up in the bathroom. Forgot to take my watch back out. Realised about lunch time and went back up to the room to get my watch only to realise that the house cleaning had taken the robe! They hadn’t taken any robes from the room before this, anyway as soon as I realise I went to Guest Services. They said that their laundry is done by an out side service that they would ring them and explained what had happened. Well this went on for the rest of the holiday for 8 days we went to Guest services to be told my watch hadn’t shown up yet and that there was nothing else they could do. On our last night we spoke again to the guest services who told me by the morning they and the laundry company would have a solution for me. Well on our last morning knowing we were getting picked up at 9:30am we met the guest relations manager!! We found it really bad that she wasn’t aware of most of the details of what had happened and didn’t even know the correct value of my watch. The only thing she said she could do was to give us a letter with the company stamp for our insurance. I know it’s partly my own fault for leaving the watch in the robe but this hotel have not taken any responsibility not even an apology or even offered anything in the way of compensation and that’s not what I was after but myself and my husband were so disgusted at our treatment for a supposed 5 star plus hotel. It really did spoil an amazing holiday for us. Hope my reviews helps.