4.5
Very Good 8457 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Europe's largest infinity pool, strewn with Jacuzzis and aquajets and bordered by Balinese beds
  • Sunsets on the Club Ocean Terrace; think Sade, starry nights and sundowners
  • A different restaurant for every day of the week, including Japanese, Italian and seafood
  • A huge array of daily activities such as wine tasting, cooking lessons and tai chi
  • The combination of picture postcard colors: aquamarine pools, tropical greenery and gleaming white decor

What To Know

  • Apart from strolling along the seafront into Alcala village, there’s nowhere else you can reach without the use of four wheels
  • Not for those who struggle with walking any distance due to its size and expanse
  • There is beach access plus 7,500 square metres of swimming pools

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at Gran Meliá Palacio de Isora in Guia de Isora (Alcala), you’ll be minutes from Alcala Beach and close to Los Gigantes Marina. This 5-star resort is convenient to Los Gigantes Beach.

Make yourself at home in one of the 578 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private balconies. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Mediterranean resort include complimentary wireless Internet access, concierge services, and complimentary babysitting/childcare.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 8 bars/lounges.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Guia de Isora? This resort has 23681 square feet (2200 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

Gran Meliá Palacio de Isora
Avenida Los Oceanos, s/n
Guia de Isora, 38686 Spain

Reviews

4.5 Very Good 8457 Reviews
Stunning!
Reviewed 1 day ago

Probably our favourite sensatori. The hotel is truly stunning. Was concerned it was not all inclusive but we just used the cleaning credit to buy drinks. You can also take drinks out the
restaurants. Food was very good. We requested two beds instead of the sofa bed ( it was not great) and this was done quickly. Would definitely return.

Beautiful place with an extraordenary pool & gardens
Reviewed 4 days ago

The resort is grand and beatifull, from lobby to central terrace and most impressive gardens ,so well kept and spectacular.The pool is amazing, staff is extremly kind and helpfull. My only concern would be with the dinner reservation, it was hard to get a table before 22pm, this is way too late and should be sorted in a better manner:

An exceptional hotel.
Reviewed 4 days ago

My wife and I were accompanied by my son and our grand daughter. This was our eighth visit to the hotel but my son's first. Needless to say he and our grand daughter were very impressed and neither wanted to return home. We as always had our expectations more than met.
The facilities - public areas, restaurants, bars, swimming pools, entertainment and gardens are exceptional, and the staff as always were superb and very professional. Even when busy there is so much space that the hotel does not feel at all crowded.
The hotel really is a must, and we will certainly be booking our ninth visit in 2020

Doesn’t know what it wants to be....
Reviewed 4 days ago

Just coming to the end of a one week break here, booked through TUI as a Sensatori holiday. This place is absolutely beautiful and the weather has been perfect. However it simply doesn’t know what market it’s aiming at. There are enormous and beautiful pools, but children aren’t allowed any inflatables or balls in any of the family pools. A tiny girl had her ball taken yesterday. Ridiculous. There are adult only areas for those who want the peace and tranquility, therefore all of these immaculate pools for teens and children are empty.
All of the staff are surly. Few of them smile. Seniority is denoted by uniform and there are far too many ‘leaders’ in navy blue suits and not nearly enough operational staff. The blue suits walk around quickly with mobile phones in hand, heads down. Yesterday for their inaugural ‘pool party’ (it was a poor effort) must have been an important day there were hundreds of managers, but getting your drink refilled at lunchtime or pleasant service. Forget it. This denotes poor leadership, poor engagement with staff. The hardworking waiting staff are clearly undervalued and it reflects in their treatment of guests.
The food in the Pangea buffet in an evening is poor. The poorest I have come across at this level of hotel. There are many restaurants here but unless you are a) red level, or b) a Gran Melia guest there is little chance, and no chance of prime times in the restaurants outside Pangea for TUI guests. Breakfast is lovely though. But every morning I get my own coffee from the clearing station as there are simply no staff.
The rooms are fair for 5 star, although not brilliant. Water and tea and coffee are not replenished after the first day. As TUI guests we are at the back overlooking a filthy pool.
It’s difficult to rate it less than three because we’ve had a lovely holiday despite the myriad challenges and niggles. Pool towels are changed every day. The grounds are immaculate. Bed linen and room towels can be changed as often as you wish but I don’t think I would come again. It was a good price for Easter week. I would be really cross and disappointed if this was a long awaited summer break.

Great amenities and staff
Reviewed 5 days ago

This was our second trip (as a couple) to the hotel, and our stay was every bit as enjoyable as this time last year.

The staff are, without exception, polite, helpful and friendly. Nothing is too much trouble.
Our room was tastefully furnished with a very practical separate sitting area and balcony with a fabulous west facing view overlooking the huge infinity pool. The beauty of this pool is that there is never overcrowding...it is unheated so that may be part of the reason!
The resort never felt crowded, even though it was obviously very busy. There are a selection of restaurants, the smaller ones of which stagger table sitting times so that there is never any delay. The buffet in Pangea can get quite lively with the younger generation after the ice creams etc!
Thoughtfully designed and laid out, the hotel and its grounds are well staffed and looked after.

My only criticism would be that the equipment in the gym was not overly well maintained.

I would book again, but actually want to visit the other Canary Islands....