4.5
Very Good 8289 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Europe's largest infinity pool, strewn with Jacuzzis and aquajets and bordered by Balinese beds
  • Sunsets on the Club Ocean Terrace; think Sade, starry nights and sundowners
  • A different restaurant for every day of the week, including Japanese, Italian and seafood
  • A huge array of daily activities such as wine tasting, cooking lessons and tai chi
  • The combination of picture postcard colors: aquamarine pools, tropical greenery and gleaming white decor

What To Know

  • Apart from strolling along the seafront into Alcala village, there’s nowhere else you can reach without the use of four wheels
  • Not for those who struggle with walking any distance due to its size and expanse
  • There is beach access plus 7,500 square metres of swimming pools

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at Gran Meliá Palacio de Isora in Guia de Isora (Alcala), you’ll be minutes from Alcala Beach and close to Los Gigantes Marina. This 5-star resort is convenient to Los Gigantes Beach.

Make yourself at home in one of the 578 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private balconies. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Mediterranean resort include complimentary wireless Internet access, concierge services, and complimentary babysitting/childcare.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 8 bars/lounges.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Guia de Isora? This resort has 23681 square feet (2200 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

Gran Meliá Palacio de Isora
Avenida Los Oceanos, s/n
Guia de Isora, 38686 Spain

Reviews

4.5 Very Good 8289 Reviews
Standards are slipping!
Reviewed 4 hours ago

Firstly I would like to say this is out 5th visit to this hotel and the standards are definitely slipping as the first time we stayed was a definite “WOW” moment on entering our room having a deluxe room on our other visits, this time decided to upgrade to a master suite and it most certainly was not a “WOW” moment on entering the master suite which we worked out cost us an extra £90 per night it was more of a “really?!?!” Kind if moment.
1. We walked into the bedroom and the top drawer of the dressing table was stuck out and wouldn’t push back in.
2. The dressing gowns had definitely seen better days.
3. And worst of all the sofa which looked about 20 years old, it was dirty, ripped and had pen marks all over.

As we were very unhappy with this we went to reception to complain and request to move to be told the hotel was full (they had a Heineken convention on with hundreds of corporate guests who appeared to take priority over any other guests) and to rub salt into the wound we was told by Bradley he was sorry about this but “we do have master suites with brand new sofas in but unfortunately they were all being used!!!) they did come and fix the drawers and apparently change the bath robes although they looked no different. He told us we could move 2 days later when they had a room available but as I asked if they could just change the sofa then instead of us having to pack up and move again he was adamant that NO you would have to move they would not just change the sofa!! So after our first morning for breakfast we arrived in the Pangea restaurant which was full to the rafters with the Heineken staff to be told you will have to try and find a table somewhere......seriously for 5star?!?!?! After this ridiculous situation we decided to go and visit the TUI reps to have a good moan and was greeted by Alex Duffy who was a total credit to TUI he was extremely understanding and promised to try and sort the sofa situation and by the end of that day when we returned to our room there was a brand new sofa in the room and then later that evening in we returned to find a bottle of Cava and a card from Alex, he really does deserve a real credit for how he sorted this out!!

On a final note the hotel management need to consider the photos that promote the hotel as the lovely bed throws and cushions they show are no longer used (well they were not in our room )and really does make the room lose that “WOW” factor.

TUI guests are certainly treated as second class guests especially if they have a corporate function on.

I would like to make a special mention to all of the staff that work in this hotel are so polite and hard working, they can not do enough for you. I think the problems lie with management further up the chain!

Would we stay for a 6th time? Not if the standards don’t change!

Mr & Mrs C Byers
Reviewed 1 day ago

First I would just like to say, I don’t normally do reviews, but felt I had to say something, I am not going into page after page of details.
My wife and I are astonished at how the hotels standards have has gone down, and a number of other guests have said the same.

We came to this hotel 2 years ago had a fabulous holiday, where the food was fantastic, the hotel was full, and the entertainment was first class. The rooms were fine.

We are retired and have been to a number of Sensatori hotels, this one for us is not 5 star, may look it, but sorry to say NOT FOR US.

Lovely hotel and location spoilt by poor management.
Reviewed 2 days ago

Have just returned from the Gran Melia Resort or as TUI call it 'The TUI Sensatori Resort Tenerife'.

After booking in at reception, we were shown to our room on the ground floor which was dark and just metres away from an 'Event' which was happening that evening with loud music and flashing lights. We requested to be moved to a quiet room and were shown a room on the fifth floor looking out towards Los Gigantes. Whilst this was quiet, it was also cold and dark as it does not ever get any sun on it. We requested another move to a sunny room but were told that nothing else was available until tomorrow at 4.00pm. After staying the night in the cold room, we had our luggage ready to move the following day only to discover the new room was tucked away in the corner with no view at all. After much searching in reception, two potential rooms were found, one on the fourth floor but with an additional charge of 60 euros per day (reduced to 40) or a similar room on the third floor which had much the same view but no extra charge. We chose the later but were then told that this would not be available until the next day as it needed to be cleaned. Back to the cold room for the night before finally moving to the new room next morning. Now into day three we could now unpack and start our holiday.
For the first few days we had dinner in the Pangea buffet restaurant. Some of the food was cold with very little choice of vegetables. We then booked dinner in the Oasis Grill. This proved to be a total disaster on that particular evening. The meal took nearly two hours having waited for over 40 minutes for the main course and 25 minutes for the desert. The waiting staff were trying there best to keep customers satisfied but the hold ups were in the kitchen. Not enough staff to prepare the meals despite the fact that they new exactly how many guests were turning up has you had to book into the Grill. In the end, in utter frustration, I said we would be leaving if the desert didn't turn up soon. I spoke to two other couples who were equally frustrated about the poor service. We went off to speak to the manager. The 'Deputy Manager' I spoke to didn't apologize, didn't ask our names or room number or follow up the complaint. I happen to bump into him a couple of days later and asked why he didn't contact us and was told that he did not want to disturb us.
Most days we had lunch in The Market Grill. At the busiest times there was not enough staff on duty. They were running around trying hard to keep up with the demand. I had to return three meals as they were cold and a fourth meal as it was not what I ordered.
For dinner we finally found a restaurant which we loved. The Club Ocean is superb with excellent service and food. On the Friday we booked to have two more meals there on Sunday and Monday. On Sunday afternoon there was a note through the door from customer services to say that the restaurant would be closed on Sunday having said it would be open only two days earlier. Very disappointing to say the least!

We have stayed in many different hotels, with many being booked through TUI/Thomson's but this is the only one I have felt the need to register any complaints. This could be a really great hotel but is let down by poor management. The staff are generally very helpful but are unable to keep guests satisfied, particularly at the busier times.. To quote one of the waitresses in Oasis 'I would go into the kitchen myself and prepare your desert for you if I could'

I do not like the fact that there are areas within the hotel that I was not allowed to enter. Gran Melia have a Red Level and Meiia Club areas only which you are not allowed into. As an 'ordinary guest' you are very much treated as a second class citizen. The indoor pool and Spar facitities are only available at extra cost which was disappointing.There were a number of other issues such as the quality of the towels both in the rooms and beach which fall well below a 5 star rating.

On a high note the customer service staff, and in particular Eva, were very kind and most helpful.Whilst only being in the hotel or a short time she is excellent and very caring. Perhaps some of the senior managers could follow her example.
The hotel, grounds and pools are stunningly beautiful. There are many different seating areas both by the pools and elsewhere. The room we finally had had a lovely view over the fish pond.

Too many things wrong to make me and my wife want to return here.

Too big to be a Sensatori
Reviewed 2 days ago

We booked through Tui Sensatori and stayed at the hotel over Halloween last year. We are a family of 4, with two children aged 4 and 2.

Positives are:

- The rooms were great
- The kids evening entertainment was a lot of fun, the staff did a fantastic job
- The food was nice
- There was a lot of effort put into a Halloween theme for the hotel, very impressive
- The kids pool (we didn't try the kids club during the day)
- The spa (my wife and I went to this and it was great)

The things that could be improved

- The hotel is very very big and the biggest all inclusive we've stayed at. We thought this caused it to lose it's personal touch. Staff didn't say hi in a morning, the restaurant staff didn't interact with the children to make them feel welcome, and when my bag got lost in transit from the airport the reception staff said it was my problem to deal with and that they couldn't help.

- Drinks during the day are extortionate. 4 Euro's for a kids apple juice. I understand why alcohol would be expensive, but soft drinks and juice shouldn't be

- TUI Sensatori brand. This was the 3rd Sensatori we've been to and we visit for the experience as a family. This hotel doesn't have the same Sensatori feel as the other two we've visited (Turkey and Ibiza).

In summary, a great hotel, on a large size, but doesn't come across as a Sensatori.

Cruise ship on land
Reviewed 2 days ago

Rooms beautiful, staff attentive. Swimming pools many and excellent, perhaps too many restaurants in the complex and because of that the food is average and the attention to detail not quite there. Not for the single traveller.