Pacific Resort Aitutaki
- Handicap Accessible
- Kids Club
- Parking On Site
Located in Aitutaki (Arutanga Tapere), Pacific Resort Aitutaki is close to Arutanga Harbour and Ootu Beach. This 5-star resort is within the region of Aitutaki Golf Club and One Foot Island Beach.
Make yourself at home in one of the 27 air-conditioned rooms featuring refrigerators and minibars. Your room comes with a pillowtop bed. Rooms have private furnished balconies or patios. 32-inch plasma televisions with digital programming provide entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with showers feature designer toiletries and bidets.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a spa tub. Additional amenities at this resort include wireless Internet access (surcharge), babysitting/childcare (surcharge), and gift shops/newsstands.
Food & Drink
Enjoy a meal at one of the resort’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary buffet breakfast is served daily from 7:30 AM to 11 AM.
Business & Travel Amenities
Featured amenities include a computer station, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).
How to Get There
Pacific Resort was stunning. We had a beach front villa with only steps to the ocean. Rooms were clean and well maintained. The restaurants offer excellent cuisines and the staff were very friendly and accommodating. Aitutaki is a must when traveling to the Cook Islands as the colours in the lagoon are out of this world. We hope to return to Aitutaki, and the Pacific Resort.
I can only repeat the positive things that others have already said, we absolutely loved our week here. Some previous reviews have complained about waiting times & meal portions at the restaurants here; We ate here 3 times a day all week and never had to wait too long for anything and found the portions to be more than ample. The waiting staff are top notch; Quincy is a gem as they all are.
Just a couple of suggestions to make it a little more perfect;
Problem number 1. We booked a lagoon tour (Bishops) through the hotel; just as we were about to board the pick up van we were handed a voucher by the hotel and told that they only accept cash to which I replied that it was no problem as I had brought cash with me as I had expected to pay. However, when it came time to show the voucher to the Bishop's staff she said that I need to pay the hotel, and then corrected herself by saying that I could pay her cash now if I wanted to; I replied that I'll just pay at the hotel, realising already that there was a break down in communications going on and I didn't want to pay twice, which was the correct decision as I had been billed on the final invoice on check out. Had I paid cash to Bishop's I would have had to waste time to complain to get the final bill corrected and perhaps just hope that I'm believed that I had already paid cash. This really needs to be fixed ASAP. You need to have a single policy, with 1 payment system only and no other so that there can never be any confusion, and it is simple to fix, I have given you the solution.
Problem number 2 is the breakfast menu. It has not been done very well and can be very confusing; it doesn't make sense, please redo it again as soon as you can; it is causing problems for your staff as there are people having trouble understanding it and the staff explaining it; there should never be any explaining to do. Don't limit coffee and tea or fruit juices for breakfast that isn't right and simplify it all. Whoever arranged this menu is in the wrong job I'm afraid and shouldn't be writing a menu.
Problem number 3 is that you have obviously cut down on costs for the tuck down service and no longer leave the chocolate in the fridge each evening; that is a bit of a false economy. If you look at previous comments on here many of them have mentioned how much they liked that extra touch of you leaving that chocolate at tuck down, but now that you don't do that you won't be getting any compliments about it so you have taken away something that makes you that little bit different and better.
Problem number 4. Many reviews have mentioned the general manager and
obviously there are very divided opinions about him; I have no opinion as I never even laid eyes on him so I thought that it was a bit odd that so many other reviewers had met him and I hadn't? Maybe he was away for the week I was there, but again it would have been such a nice touch if someone came to me and introduced him or herself as the management and how was my stay etc etc.
If you continue like this you will just become quite an ordinary resort which would be a great shame.
I have reluctantly still given 5 stars, which is for the staff who do a tremendous job, but I would probably give 3 stars for the management who do seem to be a bit rough around the edges and sloppy on some detail and wouldn't quite meet my standards of perfection.
We stayed here four years ago on our honeymoon. We decided return for our second trip in May for 7 nights. The property is just as lovely, if not greener since our last visit. The room was always very clean and the housekeepers did a wonderful job keeping our Nespresso pods and milk stocked at all times. Since our last visit, they have added an extensive movie system on the tv. Normally, we wouldn't watch it while in paradise but it rained almost every day of our stay. It came in very handy!
We loved the service provided by Josevata and the other guys at Black Rock. Josevata was very friendly and down to earth. Valpoene at the front desk is fantastic. Although she is a new employee, she will end up being a gem to Pacific. Very pleasant and helpful lady. All servers at Rapae Bay were great. Never a bad meal! The only irritation is the new change to breakfast. On our honeymoon, we could choose anything on the menu. Typically we would have one hot dish and one smoothie. This time, we were told no....only one or the other. If you choose to have a small bowl of cereal or the small dish of yogurt, they will not let you add a small smoothie without charging you for it. Or, if you order a smoothie, you cannot have anything else without being charged for it. Sooo....most mornings I had a large omelet, potatoes, etc when all I really wanted was a small bowl of cereal and a smoothie. DON'T pay for the smoothie. It is very small and runny. Not worth the money charged. The smoothie should not be considered an entrée. The employees seemed embarrassed about it as well. The rates here are not cheap...the breakfast should be whatever we choose to have, within reason. I understand not allowing people to have two hot entrees. But allowing me to add a smoothie or yogurt to my pancakes should be allowed.
Island Night is great. Do not miss it! It is worth the money.
The things that made this trip not as good as the first: Although minor, every bath towel was dingy/grayish and had several stains on them, The toilet seat was not pleasing to look at. The seat should be replaced as it is not up to standards any longer due to the staining/discoloration. I'm just glad the bathroom was dim/dark and we couldn't see it very well. Ha! For such an expensive place, new towels should be ordered immediately. Honestly, I have had better bath towels at lower end motels.
There is only one electrical outlet in the bathroom and it did not work during our stay. We did not report it as I just used the one near the desk. The bath robes are small and only fit women. I'm 5'4 and 115lb and the robe was almost too small for me. There was no way my husband could wear his, which was the same size as mine.
One day we rented a car for 1/2 day in order to shop/have lunch at Koru Café as it had been raining for days. The hotel was aware of a PLANNED island wide power outage and did not inform us that every business was closed for the day. This was a complete waste of money and the car was returned within the hour. We still had to pay for the 1/2 day rental even though they knew the purpose of our trip (we told them) and they knew all businesses would be closed (they acknowledged they knew about it). This did not sit well with us. They should have told us up front. I asked that they be kind and warn the others when they attempted to rent a car.
Bad business practice....be forewarned if you book a tour ON YOUR OWN and the hotel finds out about it, they will charge it to your room even though they had nothing to do with the tour. Several months prior to our stay, I booked a lagoon boat tour with Black Pearl and made arrangements with the owner to pay directly. When Black Pearl picked us up for our tour, a lady from the front desk ran after us with a paper and said to give it to the driver. I handed it to the driver and asked him what it was for. He said the hotel had discovered our trip and charged it to our room. The paper informed Black Pearl it was paid for. This put us in a very uncomfortable situation with the boat Capt. He was expecting cash yet the hotel had already charged us. The owners were off the island so we could not contact them for assistance. We special ordered NZD (Americans) and had a specific tip included in the cash. When the tour concluded, we were forced to tip the Capt a much higher amount than we intended due to the denominations of bills we had. We were not prepared with smaller bills as we had intended to pay the trip with all of the cash. I wanted to fight the charge with the hotel, but the Capt asked me not to. He was afraid Pacific would not give any further business to Black Pearl. He did not want to cause trouble for the owners. I am disgusted Pacific would charge this to our room without authorization and then take a 20% commission from the tour price. They did nothing to earn the 20%. I booked the trip and made all of the arrangements/telephone confirmations with the owner. I discussed this with a lady at the front desk and she seemed rather disinterested with the situation. She said she would pass it onto Norman/manager but I don't think she ever did. We wanted to speak to Norman about it and he never contacted us. This put a damper on the tour as we were worried/stressed over what the hotel did and the fact the Capt would either receive a much smaller tip or much larger tip based on the bills we brought to pay. We shouldn't have had a worry in the world while enjoying the lagoon. We contacted the owner and she said it was not the first time Pacific had done this to them. Just be forewarned...
Again, minor complaints - other than what they did to Black Pearl....would we return here again? Absolutely! In fact, we have already booked a return trip next May.
The Pacific holds a special place in our hearts as we got engaged in Aitutaki and the hotel had assisted me in planning the event.
We’ve now stayed a few times, each time going all out in the Ultimate Beachfront Bungalow and eating in room, on the beach, in the restaurant and at the pool bar- always exceptional, fresh produce.
The staff, in particular Gerard from Tahiti,
Marcus, who was training in hotel management and a local lady- Tu W. were exemplary in their service and a credit to the Pacific hotel group.
I have recommended this hotel to numerous friends and clients, some of who have since visited and also loved their stays.
Hearing that they have now stopped allowing children under 12 to stay has made us even more excited to visit and is a welcome relief!
Our last stay was slightly marred by two young children who were screaming blue murder in the pool each afternoon, throwing tantrums and were not reprimanded by the parents. Not pleasant for the countless honeymooning couples staying there. The resort is not and should never be child friendly! Plenty more to do in Raro anyway.
We will definitely be back again!
Wedding anniversary trip. Beautiful room, fantastic view of the lagoon, excellent and friendly staff. Service was 5 star, food was delicious and a great view of a magical sunset followed by a night sky filled with stars.
A truly wonderful experience.