5.0
Excellent 1301 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Located in Aitutaki (Arutanga Tapere), Pacific Resort Aitutaki is close to Arutanga Harbour and Ootu Beach. This 5-star resort is within the region of Aitutaki Golf Club and One Foot Island Beach.

Rooms

Make yourself at home in one of the 27 air-conditioned rooms featuring refrigerators and minibars. Your room comes with a pillowtop bed. Rooms have private furnished balconies or patios. 32-inch plasma televisions with digital programming provide entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with showers feature designer toiletries and bidets.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a spa tub. Additional amenities at this resort include wireless Internet access (surcharge), babysitting/childcare (surcharge), and gift shops/newsstands.

Food & Drink

Enjoy a meal at one of the resort’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary buffet breakfast is served daily from 7:30 AM to 11 AM.

Business & Travel Amenities

Featured amenities include a computer station, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).

How to Get There

Pacific Resort Aitutaki
Amuri
Aitutaki, Cook Islands

Reviews

5.0 Excellent 1301 Reviews
Poor service from the Resort General Manager
Reviewed 6 days ago

We visited Pacific Resort four times during our 7 nights stay on the island .. three meals and one visit in the afternoon for cocktails in the Rapae Bar.
The staff in the bar and restaurant are fantastic. James was a great maître’d, Quincy an equally great waitress.
The food particularly the lamb special (with dukkah) was exceptional. Desserts were delish!
However as we approached the reception area last night to pay, the GM (Norman) was at the desk with three members of staff. They (including Norman) asked how they could help but as soon as we said we wanted a taxi called and to settle our bill Norman walked away without another word. I joked “has he gone to call us a taxi” .... hahaha..
No... we were simply not worthy to be spoken to ... because despite that we’d spent over $800 in our four visits .. we were not the right kind of guests (not staying in-house).
We found his attitude completely rude and extremely unwelcoming (and in absolute complete contrast to the lovely managers at Etu Moana where we always stay).
Ted at the desk recognised us as repeat visitors and was lovely and friendly
Thank goodness the staff aren’t following the terrible example of their GM Norman.
One of the big reasons we return to Aitutaki is the Cook Island welcome and hospitality.
Unfortunately it hasn’t rubbed off on Norman...
So despite the great food and delicious cocktails and great staff we left feeling happy in our decision to always choose the welcoming friendly atmosphere of Etu Moana.

Practically Perfect... except for the General Manager
Reviewed 3 weeks ago

We are a family of six adults and one 12 month old infant. We stayed at Pacific Resort Aitutaki for 5 nights in February 2019 after purchasing three packages through Luxury Escapes Travel. The stay was PERFECT with only one issue arising throughout the time we were there. The resort is wonderful but it is really the staff who make the stay what it is - each and everyone of the staff members is friendly, welcoming and accommodating EXCEPT the general manager, Norman. Unfortunately he was neither approachable nor friendly and in fact made us feel very unwelcome at the resort purely because we were traveling with an infant. At one point when my sister was strapping her crying baby into a pram to take her out of the restaurant he came up to her and told her to take her out of the restaurant despite it being clear this was what she was already doing. Obviously had no empathy for a parent dealing with a crying baby. The other staff were so lovely and came up to my sister and apologized for what happened afterwards. Another demonstration of just how kind and caring they all are. It is so unfortunate that a manager on a resort in such a beautiful, friendly and welcoming country doesn’t uphold the values of their culture.

If you love snorkelling, relaxing and getting away from it all!
Reviewed 4 weeks ago

The Pacific Resort was really the only option for families to stay on Aitutaki. There was one smaller resort for families called the Tamanu, we had dinner there a few nights and the bungalows and resort were clean and very friendly staff but prob a 3 star location. Lots of couples were staying there.
If families want to have a self catering option on the island, please let them know unless they are taking their own food from Rarotonga, the choices are VERY VERY limited at the grocery store. No fresh fruit or vegetables, most things in packets or frozen.

That being said while the Pacific certainly charges 5+ star prices, it’s not 5 star in terms of customer service, food and the services they offer at the hotel. We would recommend staying there due to the great location, the snorkelling right out the front of the resort was great for all ages, rooms were big and excellent views, beaches were clean, resort was easy to get to and good for the kids.

Renting a car or scooter is easy to do through the hotel and a good option so people can go and explore and eat at different places. Definitely recommend guests do that. The spa experience we had wasn't great. Prob skip the spa if you stay at the resort.

We hired private boat charters to go snorkelling, we used a company called Teking (you can do yourselves over the phone, or hotel can organise). They were fabulous, we had boat to ourselves and snorkelled all day. Gorgeous bbq & salad for lunch on private island…great food and terrific day out. Captain Shaka and Captain Bligh took us out. They were knowledgable, friendly and we felt very safe while swimming.

The island is super low key, no shops or tourist things which appealed to us but people looking for nightlife, lots of activities and a ‘foodie’ experience should look at other destinations. We loved the island and would definitely return. The Air NZ direct flight is the way to go!

Ammmmmaaaaaazzzzing
Reviewed 1 month ago

Sitting on the balcony watching the sun set as the day fades - truly spectacular.
We were well looked after by Norman the manager, attention to detail was great.
Rooms were clean and well maintained, private but not too far from the restaurant - which is also wonderful.
There is also a great little cafe down by the pool and the beach for more casual dinning

Beautiful island and resort, terrible manager
Reviewed 2 months ago

The island, the resort and the local staff and people are excellent. Pacific Resort Aitutaki is the very best resort on the island by far without a doubt. We would have rated our stay excellent had it not been for Norman the Manager, a 1 star manager running a 5 star resort. Genuine people skills and sensitivity is something I would expect to be high on the list of must haves for the leader of a luxury resort like this one but unfortunately Norman simply lacks any form of class.

The general staff are very friendly and cheerful (slow with service but the smiles make up for it), the only exception ofcourse is the manager. 

Most fortunately we had limited interaction with Norman during our stay, we received a frosty cold welcome from him on arrival at the resort and from this first contact on and for the rest of our stay we felt his negativity and sour demeanour. Did not take much notice of it at first and thought maybe he was having a bad day but during the rest of our stay not much changed with sour and bitter being the norm with Norman. Not only did his negative demeanour affect our stay but you also see it affect his staff, when he is around all the staff are grim and somber but as soon as he leaves the room the staff come alive and are smiling and happy again.



During our stay we had a minor issue brought to his attention and in hindsight we now wish we had said nothing instead. In dealing with our issue he was defensive, rude and arrogant completely unexpected, he was condescending and patronising in his handling of our situation with none of the polish or finesse one would expect from a professional luxury resort manager.



The overall resort and general staff are the saving grace but something needs to be done about terrible Norman as he is the only real negative of our entire stay but sad to say he is a big enough negative for us to not want to come back to Pacific Resort Aitutaki until he moves on or is moved on. Highly recommend the island and resort but avoid the manager at all cost. Excellent resort, location and staff + terrible manager = Average experience.