URSO Hotel & Spa
What We Love
- Glam revamp of a neoclassical palace
- The spa has a conversation-piece swimming pool and a hammam steam room
- The airy design and lighting in the Urso Bar make it gleam like a jewel box
What To Know
- Free WiFi
- Located between Madrid's hip Malasaña and Chueca neighborhoods, a short stroll from the boutique-lined Calle Fuencarral
- Breakfast is served in a beautiful conservatory room
- Free WiFi
- Parking On Site
- Room Service
Between the hip neighborhoods of Malasaña and Chueca, this 78-room boutique sleep occupies a neoclassical palace and is both lavish and approachable, thanks to architect Antonio Obrador’s deft touch. Many of the original features have been preserved, including a mahogany elevator and stunning stained glass windows. The hardwood-floored guestrooms are decked out in a soothing palette of soft gray, green and cream and are styled with chic accents like historic black-and-white prints of Madrid. The lobby sports ingeniously designed freestanding bookshelves with Japanese-print side panels, and there’s an open-riser staircase that leads to a leafy conservatory and floods the room with a golden glow. The subterranean spa is by award-winning Natura Bisse and features a conversation-piece swimming pool, a hammam steam room and treatments using such ingredients as diamond dust. Look for newly announced chefs and concepts for the seasonal pop-up restaurant, the Table, or tuck into tapas, salads and carpaccio dishes made with ingredients from the nearby Mercado de Barceló at Urso Bar, which also offers a comprehensive wine and champagne list.
In the Area
Borrow a couple of the hotel’s guest bicycles and explore this storied city on two wheels. Start with the bourgeois charm of the Alonso Martínez barrio; here you’ll find boutiques like Oliphant, a whitewashed atelier selling pretty dresses, hip denim and accessories, and fab design emporiums like Madrid in Love, where you’ll find everything from covetable furniture one-offs to sushi under the same roof. If jamon and champagne are your preferred ingredients for a perfect night out, you’ll love Bocadillo de Jamón y Champán, which, as the name suggests, specializes in top-shelf bubbles and Spain’s famous ham. Alternatively, you can head to Mama Framboise, a cult café and bakery that has the shabby-chic vibe down pat. For a taste of Madrid’s famously late nightlife, groove down to jazz club El Junco, which serves the neighborhood’s music-loving cool cats until dawn.
How to Get There
We stayed at this hotel for 3 nights to celebrate our wedding anniversary. Wonderful in almost every way. Building, decor, spacious, lovely staff, breakfast area is very relaxing, breakfast was delicious. Rooms are spacious and very well equipped.
Only one small comment the bed and pillows were not what I’d expect from a five star luxury hotel. The bed was hard and the pillows were very average.
This hotel is relatively spacious than other hotels you can find at downtown Madrid. Basic room you can still have 230 sq feet, which makes your stay cosy and comfortable. Classy but moderate ambient . I was informed that this hotel has been renovated just 4 years ago, so everything still looks very new. All staff at different level is so helpful and make my stay very welcome. I would like to thank you ITZIAR particularly, she patiently helped me to figure out the train schedule and other arrangements with all details I need. In addition this hotel is very eco-friendly, using glass bottles to replace plastic, power air conditioning and hot water through solar panels as well as low consumption LED light.
This hotel is not far away from main shopping areas, sightseeing spots and restaurants, you can walk easily to all these places in 25 mins. Don’t worry if you don’t like to walk, use underground, station TRIBUNAL is just right next to this hotel (5 mins walk maximum), getting to the main train station ATOCHA RENFE (it is the station for transit to other parts of Spain) is just about 30 mins.
From Madrid airport to TRIBUNAL is about 30 mins too (by Metro).
One more thing - if you like quiet and peace, highly recommend this hotel as this hotel is away from busy districts, but still can benefit from all kinds of convenience around without a hassle.
I would highly recommend this hotel. Rooms are clean, spacious and warm. Beds comfortable. The hotel itself is a 'boutique hotel'; decorative and peaceful in a prime location. The reception is quiet and calming and serves as a lounge area to read and relax. Above all, the service is superb. The concierge, reception staff, restaurant staff and doormen should be commended for their customer service skills. A very special thank you to Annia and Carlos in the restaurant who accomodated our dietry needs perfectly without fuss. Also loved the fact that the breakfast selection is healthy and adaptable. A respect and acknowlegdement of environmental protection is evident all over the hotel and I was impressed by this. Spent a weekend there with family, including my brother who was in Madrid for work purposes and had been a guest at the hotel for 3 weeks. They were truly accomodating and tailor-made his stay, accomodating to his every whim. Would definitely stay here again.
This was our first trip to Madrid, and the Urso Hotel and Spa was an ideal property for us and our needs. In terms of location, we are comfortable taking public transportation but never had to because the Urso is a 15-25 minute walk to everything. Taxis are also readily available for more distant destinations. The front desk team was extremely helpful throughout our stay (6 nights) and before we arrived. When we returned to the hotel after a couple nights in Seville, they greeted us like old friends, always offering suggestions and eager to hear how we were enjoying our trip. We stayed in a standard room and found in well appointed (though bathroom a bit tight) and very comfortable. The common spaces in the hotel also very spacious, comfortable, and light-filled. Don't miss the water therapy and spa. Lovely to take a soak and a steam after long day of touring this lovely and elegant city. Highly recommend the Urso -- will definitely return to it and Madrid!
First of all the hotel itself is a beautiful property located in a very quaint and trendy neighbourhood. It’s an old palace with beautiful interior design and rooms with very high ceiling and a very comfortable bed. But that’s all I like about this hotel. The windows are not thick enough to be very sound proofed. The bathroom finishing is on the poor side. I’m quite surprised that they made it to the slh hotel group which rarely disappoints but unfortunately this time it does slightly. It’s rather sad because the property really has lots of potential and really is very beautifully designed and furnished. The hardware (save for the sound proofing) and the aforementioned finishings is already there but the software, the staff that is, lacks a certain sophistication in customer service. In the morning I went to have a fruit plate and a coffee but despite the fact that it’s not busy the service was slow and they forgot to bring the water. It took me an hour and a half to finally settle in my room when I checked in bevause it was grossly understaffed not to mention the staff was not very experienced. I asked for a quiet room but apparently they don’t quite understand the meaning of the word quiet. Either that or they were hoping that I had a hearing impediment to notice the obvious noise. It was a long painful stressful and draining check in, perhaps the worst I’ve ever had. For a new and modern hotel they have a very old system for the in room safety deposit box that I frankly haven’t seen for a long time. Nobody was there to show me the room, I have to find my own way which is quite rare for any “luxury hotel”. This I believe is again because it was grossly undestaffed at the time i checked in. I asked the concierge to book me a hair salon colour treatment which they promptly did but they chose one which is close to the hotel and has the colour I need except none of the people at the salon speaks a word of English. This incident highlights the inexperience of the hotel. They should have picked a salon not because of the proximity to the hotel but one that is well versed in handling international clients. As a result I had a most dreadful and stressful experience and the salon of their choice. Given how cheap the taxis are in Madrid I would much rather go in a 20 mins taxi ride than struggling with some clumsy salon staff who can’t speak English at all. Madrid is a truly nice city but I definitely would choose another hotel next time. This was not a pleasant experience. I’m completely stressed. Again something I learn is when I pick a hotel based on good reviews I have to make sure that the reviewers are not Americans.