What We Love
- Floor-to-ceiling views in all guestrooms
- A grand, imposing façade and sleek interiors
- The location on Plaza Santa Ana, one of Madrid's most famous squares
- The buzzy rooftop bar
What To Know
- There’s a private elevator on Plaza Santa Ana that shoots up to the rooftop bar
- Some rooms have a split-level balcony and loungers
- Free WiFi
- There's no gym or spa but discounts are available at the Club Metropolitan next door
- Free WiFi
- Parking On Site
- Room Service
On the site of the former palace of the Counts of Teba, this grand heritage hotel was designed by modernist architect Jesús Carrasco y Encina and first opened its doors as the Gran Hotel Reina Victoria in 1923. Since then everyone from Ernest Hemingway to Ava Gardner, and a stream of famous Spanish bullfighters, has strolled through its doors. Behind the historic façade, the ME Madrid is sleek and minimalist, especially in the guestrooms, where you’ll find Scando-style woods, royal purple “maxibars” (fully loaded minibars) and hot pink strip lighting. The luxe bathrooms have hydromassage showers and organic Apivita amenities. For extra space check into one of the suites; they’re equipped with two maxibars, and several come with a terrace. The Ana La Santa restaurant dishes up innovative Spanish cuisine and tapas in a space designed by Barcelona native Tomás Tarruella, and the rooftop terrace is home to a see-and-be-seen bar that overlooks Madrid’s cityscape.
In the Area
There’s not much that isn’t in the area, such is the hotel’s super-central location. For an art fix, check out the Prado, the Museo Thyssen-Bornemisza and the Museo Nacional Centro de Arte Reina Sofia, which features works by Joan Miró and Juan Gris. For a change of pace head to the Hammam al Andalus Madrid, a candlelit den of hot Arabian baths built atop a century-old well in the Almudena neighborhood. If you’ve come to Spain to eat your bodyweight in tapas, make a beeline for Mercado de San Miguel; it’s full of counters piled high with olives, breads and Spanish hams, and you often get a glass of wine thrown in gratis. Don’t miss the burrata stall.
How to Get There
I booked this hotel back in October 2019 on a pre paid rate through my Melia App. I paid of the hotel in full at the time of booking. This was for a 2 night stay on Friday 1st March.
I stay in Melia hotels quite frequently and am a Melia Rewards card holder. When I received an email to check in on line, I was advised that I was able to get a free upgrade at the hotel (this was a promotion for my birthday earlier in the year). I went on line and did my online check in, at the time of doing this it asked me for a credit/debit card number, which I though strange but entered it any way.
On the day of departure I got a phone call to say that I couldn't have the upgrade because a group of people had extended their stay and were taking all of the higher grade rooms. We arrived at the hotel quite late at night due to our flight being delayed, as there were ten of us it took a while to be allocated our individual rooms. This was somewhat frustrating as I had already checked in online but had to wait in turn to be seen. I was sharing a room with my 28 year old daughter, when we got to our room we had been given a double room, that was so small you couldn't even swing a cat in it. We asked to be moved to a twin room which they did.
At about 10:30 pm that evening, after a long and tiring day, we went up to the roof terrace bar to relax and have a drink!! We waited over 30 minutes to try and get served and in the end gave up!! The service was dreadful, there was no table service and we kept getting ignored at the bar. Not a great start to our break!
After arriving home on the Monday, I was checking my online banking and noticed that the hotel had taken a subsequent payment for the room, which I had already paid back in October. I called the hotel and they asked me to email MEMadrid@melia.com which i did with a copy of both receipts. That was almost two weeks ago and no one has acknowledged my email. I have chased this several times. The refund hasn't been processed still and no one is attempting to deal with my request.
This type of after service is simply not good enough! I have worked in the travel industry for more than 30 years and can honestly say i have never received such poor customer service! I will certainly not be recommending this hotel to anyone in the future and it will make me have second thoughts about using the Melia group in the future if this is how they value their regular travellers
Very good stay, everyone was helpful, Miriam and Marina were great, also consigliere desk was great
with advise and reservations, location is great, most places within 10-15 walk, plaza in front of the hotel is enjoyable just people watch
Always lovely coming back to the familiar, the location of the hotel is perfect and we love the breakfast buffet looking out onto Plaza Santa Anna, staff are always helpful; and the room is so comfortable
Skip the small rooms and clean the windows. The area is very nice and there are lost of nice restaurants band shops.
Madrid is a very nice city to visit however it was very crowded. Some placets are to much pointes at tourists.
Was very keen to try this on a sunny afternoon in Madrid what a disappointment. Arrogant unhelpful staff a dirty bar area and general disinterest left after 15 mins without Serivce. Upon leaving we were told there was a table available at €120, thanks but no thanks