78%
Members Recommend
4.0
Very Good 2949 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Fabulous design elements
  • Swish, top-floor “attic” with pool, gym and Skynight Bar
  • Traditional Spanish cuisine with an edge at Restaurant Lágrimas Negras
  • Huge windows with views of Madrid
  • Enormous after-dinner tea trolley
  • WiFi is free
  • Hotel bars are popular hot spots
  • Late checkout (2 p.m.) is included in the rate for Deluxe Club rooms

What To Know

  • Check-in can be slow; rooms are selected upon arrival via iPad at the desk
  • Located on the edge of the city — it’s too far to walk to historic sights but it's a two minute to the nearest metro station, close to the Salamanca shopping and business district and the Paseo de la Castellana
  • Amazing design, but function is sometimes sacrificed for form
  • Very firm mattresses; extra pillows and blankets must be requested
  • Operation of room electronics requires a tutorial by staff

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Hip Luxury property Architecture lighting flooring

Overview

The Review

A stay at Hotel Silken Puerta America places you in the heart of Madrid, minutes from Torres Blancas and close to Prado Museum. This 5-star hotel is within close proximity of National Auditorium of Music and Teatro Pradillo.

Make yourself at home in one of the 315 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Enjoy a range of recreational amenities, including a nightclub, an indoor pool, and a sauna. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.

How to Get There

Hotel Puerta América
Avenida de America, 41 or
Madrid, 28002 Spain

Reviews

4.0 Very Good 2949 Reviews
Luxury Hotel, Plenty of character
Reviewed 2 weeks ago

Lots of different things to enjoy at this Hotel, many different styles as you go up each floor. If visiting Madrid, would definitely recommend it. Location is also incredible as it is in the centre but very easy to simply drive out of.

Astonishing
Reviewed 3 weeks ago

This hotel is a marvel of interior design. Each floor was designed by a different architect all from different countries. I haven’t stayed in every floor as there are 12 but each room/suite i ve stayed in offered amazing design. The bedding is high quality and very comfortable. I would highly recommend you treat yourself at least once to the 12th floor French architect executive suite. At around 250€ only, it is an amazing experience not to be missed. The main restaurant on the ground floor offers varied a la carte options with an impeccable service. I also particularly like the patio restaurant for delicious oysters and champagne at a reasonable price. The downstairs bar is equally interesting with an extensive cocktail list of gin&tonics in particular which are a favourite cocktail in spain. The upstairs bar is more lively with a dancing area. We arrived very late and used the limousine service because there was a taxi strike. The transfer costed only 23.50€ which is cheaper than a taxi! Well worth it! Getting collected by a smart looking chauffeur and driven in a spectacular black tinted windows Mercedes made us feel like VIPs. We would not have known about it hadn’t it been for the strike but we will most definitely use this service again! The only bad experience i ve had in this hotel was the day i went to breakfast quite late asking if it was still open and we were welcomed in. Apparently we hadn’t booked the room with breakfast so we had to pay 40€ each which is a lot but would not have mattered if the same woman had not come to our table just as we started drinking our coffee to tell us that breakfast was closing and we should take whatever we needed to our table as they started collecting all the food. It was too late to leave and very unpleasant to be rushed to collect our food and eating when everything was been cleared very fast! I certainly wasn’t happy paying 80€ for this. However, I truly believe it was just an unlucky isolated case of coming across the dumbest woman in the hotel. We are in the hotel now as i am writing this and this time we have ordered breakfast in the room for 4€ service extra per person! Another great service worth knowing about. I wrote this review because i believe this hotel deserves to be praised for the astonishing design, service and quality in general. Excellent value for money!!Also i d like to take this opportunity to thank all the staff for their professionalism and friendliness!

A little bit of.....
Reviewed 1 month ago

Everything. Pretty cool hotel, rooms more style over substance but in a country that produced Dali and Picasso what else to expect. The staff are fantastic, our lights didn't fully switch off and they upgraded within a blink of an eye. The skylight bar has amazing scenes especially at night with eye watering prices for drinks, standard hotel prices fair to say. The rooms are lots of fun but not massively practical. Not sure I could have stayed longer than a couple of nights. The husband found the shower quite hard work, and forget it if you have depth perception or mobility issues. However when all said and done would recommend. Great fun and a whole lot more.

Really interesting
Reviewed 1 month ago

Each floor is designed by a different, modern, innovative designer making the decor so intriguing and artful. We also enjoyed the rooftop lounge and gorgeous view. We only stayed one night to be near the airport, but found our last night in Spain so interesting by staying at this unique location.

Fantastic Hotel, First Class!
Reviewed 1 month ago

We choose the Hotel Puerta América following a previous visit and reviews on Trip Advisor, this hotel definitely did not disappoint.

Before we arrived I contacted the concierge service to arrange some extras for the room and to book the hotel shuttle, the service was excellent and everything was sorted quickly and efficiently. We had to choose our room in advance due to the extra requests but would certainly recommend doing this as you arrive (via an iPad in Reception) for added wow factor.

When we arrived in Madrid we found an error in the shuttle booking (think this was my fault with the time difference) nevertheless a quick phone call to the hotel and the shuttle returned rather promptly, for reference the pick up point is past the coaches to the left as you exit the airport.

Upon arrival we were blown away by the quality and innovation of the hotel. All of the common spaces are excellent coupled with the quirkiness of the hotel rooms is a great combination. We choose to stay on floor 7 which was excellent other than the slightly less than private toilet facilities with a glass door and large wall mirror, but hey all in the name of design!

We spent 3 nights in this hotel, had breakfast one morning and drank in the hotel bars throughout the days and evenings. We found the service excellent throughout our holiday and staff very keen to assist at all times, they recommend a great local restaurant, found some ice cream when it was a sweltering 37 degrees and pointed us towards a flamenco bar. Would recommend going to the top floor day and night for great views of the city.

This hotel is clearly popular with locals and we found a few private functions being held during our stay, again this added to the atmosphere and the hotel staff were great at managing these functions whilst not disrupting other guests. The bar and facilities are open into the early hours but the hotel floors are extremely quiet at all times.

We spent the weekend exploring the highlights of Madrid and did not spend too much time in the room but we slept well with a fantastic view, air conditioning and comfortable bed. This hotel is 200m from Cartegena Metro station which we used throughout the weekend, equality the local suburb of Prosperidad has local restaurants, shops and feels very safe and friendly. Heading home we were able to check out at 12:00, drop our bags off and spend our final day wandering around the city. We booked the shuttle back to the airport which concluded our experience in Madrid.

Overall we had an excellent stay with this hotel, the staff were excellent, this hotel is well placed in the city and has a definite wow factor. We would certainly recommend this to friends and family, the photos don’t really do it justice...