78%
Members Recommend
4.0
Very Good 3083 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Fabulous design elements
  • Swish, top-floor “attic” with pool, gym and Skynight Bar
  • Traditional Spanish cuisine with an edge at Restaurant Lágrimas Negras
  • Huge windows with views of Madrid
  • Enormous after-dinner tea trolley
  • WiFi is free
  • Hotel bars are popular hot spots
  • Late checkout (2 p.m.) is included in the rate for Deluxe Club rooms

What To Know

  • Check-in can be slow; rooms are selected upon arrival via iPad at the desk
  • Located on the edge of the city — it’s too far to walk to historic sights but it's a two minute to the nearest metro station, close to the Salamanca shopping and business district and the Paseo de la Castellana
  • Amazing design, but function is sometimes sacrificed for form
  • Very firm mattresses; extra pillows and blankets must be requested
  • Operation of room electronics requires a tutorial by staff

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

A stay at Hotel Silken Puerta America places you in the heart of Madrid, minutes from Torres Blancas and close to Prado Museum. This 5-star hotel is within close proximity of National Auditorium of Music and Teatro Pradillo.

Make yourself at home in one of the 315 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Enjoy a range of recreational amenities, including a nightclub, an indoor pool, and a sauna. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.

How to Get There

Hotel Puerta América
Avenida de America, 41 or
Madrid, 28002 Spain

Reviews

4.0 Very Good 3083 Reviews
Design hotel
Reviewed 2 days ago

Once you get in they ask you what floor you want to have your room. Every one is from a different architect. Some of them look very trendy, but not very comfortable. My room (I think it was a Norman Foster’s one) was average. But I think they looked too much into design instead of usability. Nice hotel anyway.

Interesting hotel but not practical
Reviewed 5 days ago

This is an interesting hotel. Won the Pritzker Architectural award for each floor designed by different architects. Rooms are interesting, but uncomfortable. Not practical. Second time we stayed here. First time we visited our room was upgraded to an upper expensive room and it was very nice but other rooms are uncomfortable. Very interesting designs to look at but difficult to shower, etc. Breakfasts are good. Restaurant on top of hotel gets a "D" in my opinion for both food and service. My fish wash overcooked and dry. Waiter ignored us so that he could flirt with the girls next to us from Britain. Much ado about nothing! The only good thing about the restaurant on the roof was the view. Great view of Madrid. Restaurant on main floor is great for sandwiches, etc. Great service in the bar and restaurant--bar staff very nice and efficient with food and drink. Staff very friendly for the hotel and helpful--bell boys and front desk staff. Stayed here for the location close to the airport and highway to drive out of Madrid. Limosine service from Nacho the driver was excellent. Won't return to this hotel. Too many other great hotels that offer better facilities, food, etc.

Good design other than that distinctly average
Reviewed 2 weeks ago

Great design but that is all. The rooms are very trendy but other than that ... there is nothing five star. Location is too far from the centre ... around 20 euro in a taxi . Breakfast selection poor for 5 star and all the food served was cold . I would not return and if you want 5 star try the Westin Palace

5stars price for a "cottage experience"
Reviewed 2 weeks ago

I was on a business trip for 4 nights. Internet in my room did not work; only spanish TV channels work (all others did not work); there is a steam iron in room - however there is no socket for it, so you cannot use it; there are no chairs, only a fix desk & bench (not movable nor adjustable); there is neither a wardrobe nor a shelf...
I called a reception to send somebody to fix internet, iron and TV. I was told “in 5 minutes”. I had to call again in 15 minutes because nobody showed up. Excuse from receptionist was “perhaps you talked to a colleague not to me”. Finally somebody arrived saw all my comments were valid and suggested to move me to another room. The other room was better. The only surprise was at payment – the other room was 50 % more expensive.

In one sentence: if you pay regular EU 5* hotel, you get a cottage, should you want “a room”, you will pay extra.
(I did not get an invoice at check-out. Receptionist was claiming the company was not in the system. I provided all data and was told to receive invoice via email. Now, 5 days later still nothing…)

Avoid this hotel it’s a nightmare
Reviewed 3 weeks ago

Everything is super design and pretends to be trendy but I’ve never seen such an unpractical and stupid place.
It is one of these examples of how architects can create total absurdity. Absolutely nothing is practical friendly and effective, just the opposite.
Not a single door works properly especially inside the room but even getting in the room was painful and the electronic key didn’t work.
The tap is impossible to regulate every time you open it water spreads all around giving you a shower not to mention the difficulty to regulate water temperature.
Lights control is dreadful, same with stupid airco but that’s unfortunately common, it is time the hotel industry becomes sustainable.
Amenities are cheap and you only get a couple of tissues.
The place is noisy.
Elevators are super cold and narrow if you have bags.
Room service is overpriced and overslow.
Breakfast was ok.
The staff didn’t really improve what was a most disappointing and unpleasant experience.