Members Recommend
Very Good 3329 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Fabulous design elements
  • Swish, top-floor “attic” with pool, gym and Skynight Bar
  • Traditional Spanish cuisine with an edge at Restaurant Lágrimas Negras
  • Huge windows with views of Madrid
  • Enormous after-dinner tea trolley
  • WiFi is free
  • Hotel bars are popular hot spots
  • Late checkout (2 p.m.) is included in the rate for Deluxe Club rooms

What To Know

  • Check-in can be slow; rooms are selected upon arrival via iPad at the desk
  • Located on the edge of the city — it’s too far to walk to historic sights but it's a two minute to the nearest metro station, close to the Salamanca shopping and business district and the Paseo de la Castellana
  • Amazing design, but function is sometimes sacrificed for form
  • Very firm mattresses; extra pillows and blankets must be requested
  • Operation of room electronics requires a tutorial by staff


  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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The Review

A stay at Hotel Silken Puerta America places you in the heart of Madrid, minutes from Torres Blancas and close to Prado Museum. This 5-star hotel is within close proximity of National Auditorium of Music and Teatro Pradillo.

Make yourself at home in one of the 315 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Enjoy a range of recreational amenities, including a nightclub, an indoor pool, and a sauna. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.

How to Get There

Hotel Puerta América
Avenida de America, 41 or
Madrid, 28002 Spain


A bit of luxury after a long walk on the Camino

Really wanted to stay in this hotel as it was highly recommended by a friend. We were not disappointed, the reception staff were friendly and helpful and check in was quick and efficient. We stayed on the tenth floor which was designed by a Japanese architect Arata Isozaki. We found the room quite dark and consequently didn't feel like we could sit and spend time there, but then who wants to waste time in Madrid, the bathroom was amazing and the beds super comfortable. There's a metro and bus stops near by, and only fifteen minutes from the airport.We had a great stay and would recommend this hotel

Disgusted and disappointed

I’m fine with almost any amount of deposit to be left at the hotels - as long as I’m warned about it in advance.
Upon our arrival at the hotel, with 50kg of luggage and after 5 hours of driving, I’m informed that additional 50 eur per night is to be blocked on my credit card as a deposit. Despite my numerous requests to show where EXACTLY this condition is mentioned, both the receptionist lady, and then her manager, Sara, were saying “That’s the hotel policy”, like a broken record. After I said that I wouldn’t allow that, I was proposed to be reimbursed the initial booking amount of about 400 EUR (which I was charged with, say, 4 days before arrival), and, quote “You might choose another hotel”.

Cool, huh? As a reception manager I’m willing to forfeit the 400 EUR already invoiced fee for a ghost of 50 EUR per day deposit? I fire such people myself in these cases.

However, I decided to concur to the request since I was in no mood and had no strength to look for alternative.

And a cherry on this cake - I specifically noted, whether bellboys would help us with luggage. Two of them were chilling around at the time, none moved a finger.

“You might look for another hotel” - I definitely will next time.

Dear management (in case you read the reviews ) - I’m willing to provide the details upon your request.


Stopped for a long weekend for a wedding. Great location on the edge of the city with easy access to the Metro, 2 stops to the city.
Each floor is different, we explored them all. Spotlessly clean, comfy, took us a bit to solve all the buttons in the room to operate the curtains etc but staff very helpful.
Breakfast good quality, plenty choice.
Loved it and will return.

Brilliant service for the wedding too, lovely food, service, nothing too much trouble.