78%
Members Recommend
4.0
Very Good 3057 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Fabulous design elements
  • Swish, top-floor “attic” with pool, gym and Skynight Bar
  • Traditional Spanish cuisine with an edge at Restaurant Lágrimas Negras
  • Huge windows with views of Madrid
  • Enormous after-dinner tea trolley
  • WiFi is free
  • Hotel bars are popular hot spots
  • Late checkout (2 p.m.) is included in the rate for Deluxe Club rooms

What To Know

  • Check-in can be slow; rooms are selected upon arrival via iPad at the desk
  • Located on the edge of the city — it’s too far to walk to historic sights but it's a two minute to the nearest metro station, close to the Salamanca shopping and business district and the Paseo de la Castellana
  • Amazing design, but function is sometimes sacrificed for form
  • Very firm mattresses; extra pillows and blankets must be requested
  • Operation of room electronics requires a tutorial by staff

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

A stay at Hotel Silken Puerta America places you in the heart of Madrid, minutes from Torres Blancas and close to Prado Museum. This 5-star hotel is within close proximity of National Auditorium of Music and Teatro Pradillo.

Make yourself at home in one of the 315 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Enjoy a range of recreational amenities, including a nightclub, an indoor pool, and a sauna. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.

How to Get There

Hotel Puerta América
Avenida de America, 41 or
Madrid, 28002 Spain

Reviews

4.0 Very Good 3057 Reviews
Looking for a stylish hotel in Madrid ?
Reviewed 2 weeks ago

This will be definitely the place of your choice! Glas-elevators, scenic views, stylisch bedrooms, comfortable, stylish bathrooms ... friendly service ... and last but least: nice top-level bar with scenic view!

Great Design and good breakfast - but......
Reviewed 1 month ago

ok - the hotel is special and very well promoted via diverse Travel-platforms.... you arrive and choose on room, which the very friendly concierge propose to you and they are very well trained - after one night you can change your room and discover another design - which is costly but often worth it - as rooms are not easy to like ! rooms are special, but you know this from booking - anyway they are small, as long as you do not wish to pay really expensive prices for a suite - rooms are clean, but 4-star really not 5 -star - design is super but to be practical - the designers should stay in them designed room for 2 week - we want to have them comments..... our shower was broken, no space for luggage etc...
Breakfast is very good - no issues
location is easy - near to subway no problem
I am not sure, if I would go there again - but maybe as other hotels in Madrid have more negative sides compared by price and service - and just to discover the other designs of rooms is maybe fun !!
very bad experience - during our stay the roof bar and restaurant was closed in the evening and the wine which we tried in the ground floor was corky at first......

An impressive place
Reviewed 2 months ago

I stayed here for three night during a business trip and definitely I would return to it.

It is a bit off the heart of the city and even if not among the top hotels in Madrid, I would return out of curiousity to explore different floors and rooms.

Each floor is designed in a special concept by a famous designer and frankly speaking, some of the floors are pretty impressive. The rooms are spacious, clean, furniture is new and in my particular cas I loves my round bed and the tv screen which was with a projector.

The only negative of the place is that sometimes design does not mean “practical”. Some of the solutions in my room was not really practical, but I guess that was the price for staying in such kind of rooms.

For the price that I paid, this was an excellent place!

If you are an architecture lover, don't miss it!
Reviewed 3 months ago

We stayed 4 nights there and while booking we choose the space club room by Zaha Hadid at the first floor. The design is absolutely amazing, the room was spacious and very clean. During the night however we could hear the noise of the vehicles from the street.

I won't never come back there.
Reviewed 3 months ago

The last night, after dinner, I ordered a Yamazaki whisky at the bar (last floor). I ordered a half portion (9.90 Eur). The barman served the whisky and, since the bottle was going to be empty, he pour into the glass all the whisk - without asking (I supposed he offered the whisky). At the end they asked to me the the full price 19.90 Euro. I told them it was not what I asked. They confirmed but, at the same time, they pretended to be paid 19.90 Eur. It was my last night there and it was late and I didn't want to fight for this. At the same time it's a criminal approach and it's something absolutely not expected from a five star hotel in Madrid. I won't never come back there.