78%
Members Recommend
4.0
Very Good 3129 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Fabulous design elements
  • Swish, top-floor “attic” with pool, gym and Skynight Bar
  • Traditional Spanish cuisine with an edge at Restaurant Lágrimas Negras
  • Huge windows with views of Madrid
  • Enormous after-dinner tea trolley
  • WiFi is free
  • Hotel bars are popular hot spots
  • Late checkout (2 p.m.) is included in the rate for Deluxe Club rooms

What To Know

  • Check-in can be slow; rooms are selected upon arrival via iPad at the desk
  • Located on the edge of the city — it’s too far to walk to historic sights but it's a two minute to the nearest metro station, close to the Salamanca shopping and business district and the Paseo de la Castellana
  • Amazing design, but function is sometimes sacrificed for form
  • Very firm mattresses; extra pillows and blankets must be requested
  • Operation of room electronics requires a tutorial by staff

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Hip Luxury property Architecture lighting flooring

Overview

The Review

A stay at Hotel Silken Puerta America places you in the heart of Madrid, minutes from Torres Blancas and close to Prado Museum. This 5-star hotel is within close proximity of National Auditorium of Music and Teatro Pradillo.

Make yourself at home in one of the 315 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wired and wireless Internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Enjoy a range of recreational amenities, including a nightclub, an indoor pool, and a sauna. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.

How to Get There

Hotel Puerta América
Avenida de America, 41 or
Madrid, 28002 Spain

Reviews

4.0 Very Good 3129 Reviews
Average all round
Itsinthepress

Currently staying at the hotel and would honestly recommend not to bother booking here. I do not see how this is 4/5 star. It is not stunning or amazing in any way.
Check-in was mediocre with staff who just about manage a smile.
Room - on tenth floor in a Japanese style room. Cheap decor, too dark (not the cool hip dark they must have been going for), no hot drink making facilities, scuffed paintwork, warm fridge, bed however is quite comfy.
Most facilities are closed July to September so no sitting at roof top bar for us!
Staff are not friendly and not customer service focused. Or maybe it’s because we aren’t Spanish?
If you like standing round at a bar or in a restaurant with staff all around but not being asked if you’re okay or if there is something they can help with then you’ll like it here.
Outside by the ‘pools’ (I think they call the ponds leading to the small pool ‘pools’) the service is terrible/non-existent.
As for location, feels like you are in typical outskirts and missing out on the centro fun. Not a lot in walking distance. But still, considering the poor surroundings, they like to charge €4.50 for a small local beer or €14.00 for an Aperol Spritz. Everyone sits out with tops off / pool wear on but be ready for a staff member to come and plonk a sign with a picture of a t-shirt on your table that says ‘remember to wear me... everyone is MORE presentable’. I appreciate the need for clothes in an area where people eat but open your mouths and speak to your guests, rather than this passive aggressive approach.
Oh and don’t bother telling anyone it’s a special occasion - they don’t care; if anything, you’re a pain they’d rather not have to think about.
A very strange place and, unfortunately, a disappointment.

Awesome!
Julie V

Awesome hotel! The staff was very friendly and very helpful! The rooms were very unique and comfortable! Very clean as well! They all spoke great English and the awesome doormen and bell boys helped navigate us throughout the city.

Trendy 'boutique' style hotel
Parryhousehold

Stayed on business trip - each floor reflects work by different designer so quite different feel from usual business style hotels. Room very clean and spacious - huge bath (I'm 5'7" and could lie down in it without touching either end)!. Good location for 'down town' Madrid, airport and commercial centres. Only downside; bar staff bit elusive and non-communicative when you wanted snacks or more drinks! Reception staff charming & v helpful however.