87%
Members Recommend
4.5
Very Good 868 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Handy in-room amenities (books on how to get a good night’s sleep and the oft-forgotten toothbrushes and razors)
  • English-language newspapers
  • Beds are full-size, rather than the usual combined Twin at most European boutique hotels

What To Know

  • The hotel overlooks Parque de Retiro (Madrid’s answer to Central Park)
  • Minibars are stocked with popular local drinks and snacks
  • The spa has only one treatment room, so be sure to book massages in advance
  • Free WiFi
  • The Metro is excellent and costs about $2 per ride; the closest stop, Retiro, is steps from the hotel’s entrance

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bar Boutique Budget City Dining Drink Eat Lounge Modern living room home lighting purple colored

Overview

Hip hotel in a 19th-century row house with a petite spa and a killer address on Plaza de la Independencia

The Look

Housed in an 1883 red brick row house with beautiful French windows and wrought iron balconies, the boutique Hospes Puerta de Alcalá overlooks the Parque de Retiro (Madrid’s answer to Central Park) and the Plaza de la Independencia, with its impressive marble monument ringed by rows of speeding traffic. The all-white lobby has beautiful crown molding, crystal chandeliers wrapped in modern silver domes and tall gold banquettes. At check-in a free glass of sparkling wine (or water) sets the tone for the friendly and intuitive service.

Bed & Bath

Small and charming, all 41 guestrooms have fluffy beds topped with rosy throw pillows, high design modular lamps and Victorian lounge chairs. The bathrooms are well equipped, with plush robes, slippers and Korres natural products, and some even have oversize Roca tubs. Alongside the usual lineup of sodas and drinks, the minibars offer popular local snacks including San Nicasio extravirgin olive oil chips, which hail from Priego de Córdoba, in Andalusia.

Beyond

There’s a small business center and free WiFi throughout the hotel. For those looking to disconnect, the intimate Bodyna Madrid spa has an indoor pool, a turkish bath and a relaxation room, and offers a handful of massage treatments. Downstairs, Independencia Restaurant is frequented by stylish Spaniards who like to sit at the café tables that spill out around the plaza’s marble sidewalks. Join them for bowls of gazpacho and plates of manchego cheese, and toast your time in Madrid — and your stay at the fashionable Hospes — with a glass of white Rioja.

In the Area

El Viejo Madrid is a classic Spanish restaurant on Cava Baja, a street well known for its tapas bars. Order steak and huevos estrellados, or eggs served with garlic aioli and french fries. Stop by the Mercado de San Miguel for a market-style dining experience. Sample glasses of wine, fresh oysters, mussels, whole shrimp and desserts such as churros y chocolate: tasty fried dough that you dip in hot chocolate. For evening or late night cocktails, head straight to the rooftop of El Viajero. The city views pair well with their famous mojitos. For Spain’s famous espadrilles, visit Antigua Casa Crespo, which opened its doors in 1836. The fashionable canvas shoes come in a rainbow of colors.

How to Get There

Hospes Puerta de Alcalá
Plaza de la Independencia 3
Madrid, 28001 Spain

Reviews

4.5 Very Good 868 Reviews
Fantastic property in prime location
Reviewed 2 weeks ago

I can’t rave enough about this hotel. We had a very large room with a modern tub and shower. The bed was very comfortable. The staff was extremely accommodating, especially Yolanda, who was outstanding. Several top-rated restaraunts in walking distance. We ate on property twice, sitting outside and enjoying the atmosphere. We had spa services which were excellent. I would recommend without hesitation, and the price for the room was surpringly reasonable. Would definitely stay here again.

If you don’t want to risk to be robbed while having breakfast and if you want to stay in a true 5* you better not book h
Reviewed 3 weeks ago

I spent 3 nights in this hotel at the beginning of November. I stayed with my family in a Junior suite and a deluxe double room. While the location is good and the room were spacious, to say that we were highly disappointed with this hotel would be an understatement. Considering the price we paid and the photos we saw on the website we were expecting an elegant boutique hotel with a personalized service. Rather we ended up in a tired old building, with untrained staff who seem to be clueless most of the time and with no concierge service.

The rooms badly need some major renovation,  cleanness was below average and I can’t remember last time I visited a 5 star hotel with such an heavy keyrings and a door lock which was not working most of the time.

The lobby is almost non-existent as it is derived from a corridor, public space is very limited and even the gym and the spa are very small and not particularly well managed.

We were staying on the last floor but still, as most of the reviewers have highlighted, you could hear the music coming from the late night restaurant / club located just below the hotel.

The room service menu is basic. Definitely not what you would expect in a 5 star hotel. We requested some extra bottles of water in the room and the response we got was that we would be given additional bottles only if we were ready to pay (!!!). Not the kind of answer you’d expect in a luxury establishment, more so if you are staying in a suite and you’ve also booked an extra room.

 

On the basis of the above I would have given a 2/3 stars rating to this Hotel just because of its location and the size of the room. What really unnerved me the most though was that the last day, while we were having breakfast, my wife had her bag stolen. The hotel manager played the video which was recorded on their CCTV and confirmed that indeed her bag was stolen by two folks who entered in the breakfast room undisturbed, picked the bag and left without any of the staff of the hotel asking them any question.

 

Despite all our protest the manager of the hotel insisted that their own Restaurant was a common unsecured area and therefore they could not be held responsible for the theft. I found astonishing his dismissive and unapologetic attitude. Later on, while we exchanged a correspondence on this issue, he first reiterated his position and then offered as a compensation a complimentary 2 night stay in the hotel. An offer which I found offensive considering what happened. Upon our fair demand to be refunded the amount stolen (which was way below the amount we paid to the hotel for our stay), he just blatantly ignored us.

 

We never had such an awful experience in any of the hotel we stayed.

 

If you don’t want to risk to be robbed while having breakfast and if you want to stay in a true five stars hotel, you better book somewhere else.

Great service, excellent location and comfortable suite
Reviewed 3 weeks ago

The hotel is conveniently located about 5 minutes from the train station and less than 30 minutes from the airport. It is in the center of Madrid close to the park and restaurants. We arrived early without notice and they were kind to give us a spa relaxation room in the morning until our suite was ready. Our room had two floors with the sofa bed downstairs and a wooden stairs (not easy for senior citizens) which we enjoyed. Upstairs had a large king bed with the bathroom that was almost equal in size to the bedroom. The bathtub and sink are open while the bathroom and shower have doors. The water in the shower is not forceful or very hot but it is fine. The shower needs ventilation so leave the door open after the shower. The floor here was unique as you cannot see the drain for water because it is covered by the huge marble slabs with gaps for water to drain. Very beautiful design and architecture. They also have the sun glass window on the roof that you can close up with shades. Downstairs there is also a small standing verandah which opens to the park view.

Inside the room there is water provided and tea/ coffee packets with the kettle. If you use the hotel slippers to walk on stairs be careful.

The breakfast was the best and included in our hotel price with a spread of local cheese delights and continental. I also tried the massage place which was fine. It has a hot spa pool.

There is a cafe cappuccino Gran which is open long hours nearby. We had to get used to the eating hours as restaurants open for lunch from noon (many at 1or 2) to 4 and dinner from 8.00 pm to 11 pm. You will end up eating a lot or missing meals unless you get used to this routine. Harina cafe is also close by and good for it's quiches, desserts and smoothies.

Good location
Reviewed 1 month ago

The location is excellent, within walking distance to Retiro park, Prado, Archeological museum etc. Room was spacious with open plan bathroom and very comfortable. Quite noisy late at night with music from the club below. Limited public space - the small bar was closed and when we tried to have a drink and tapas at the outside terrace cafe we were refused as the space was only available to diners ordering the full dinner menu. The reception staff advised us to go to a restaurant about 15 minutes walking distance which was very good and they were happy to serve us drinks and tapas. Even though the room was nice and staff friendly, €375 a night, was too much for this limited service property

Fabulous Location for a Meal
Reviewed 2 months ago

My wife and I had lunch here and loved it. The food was excellent and the service was outstanding. The view of the park is an added plus and you couldn't find a better place to people watch. Definitely worth a visit when in Madrid.