The Ritz-Carlton, Naples
What We Love
- Two heated pools and three miles of beachfront
- The vast, 51,000-square-foot spa
- Stunning sunset views from the oceanside Sand Bar
What To Know
- Check in is a late-ish 4 p.m.
- Some guest rooms are at a distance from the elevators; ask about location if mobility is a problem
- Valet parking costs $27 per night; WiFi is $10 per day per device
- Kids Club
- Parking On Site
- Room Service
With 450 guest rooms on three miles of beachfront, this property is its own mini-city within Naples. There are seven restaurants ranging from tapas (Bites at the Lobby Lounge) to Italian (Terrazza) to tropical Floridian fare on the beach (Gumbo Limbo). Guests work up an appetite at two heated outdoor pools or by strolling the beach, while kids are entertained by the Ritz Kids and Nature’s Wonders interactive environmental program. If the stress of relaxing (or choosing between dining options) gets to be just too much, the 30-room spa offers massages, facials, wraps, and full body treatments.
In the Area
Surrounded by coastline and parkland, Naples is paradise for nature-lovers who can tour the Everglades, spotting alligators and manatees; go fishing; or take the hotel shuttle to the golf course at the Ritz-Carlton Golf Resort. But it’s also a great spot for sports fans, who can watch the Boston Red Sox or Minnesota Twins spring training in Fort Myers, a half an hour drive from the resort. For those whose favorite competitive sport is window-shopping, the boutiques and galleries of downtown Naples beckon; don’t miss artsy Third Street South or high-end Fifth Avenue South.
How to Get There
Last year, about this time, I reviewed this hotel and gave it 4 stars only because you cant do half points. This year I have upgraded it to a 5 star rating. A lot stayed exactly the same: The rooms are nice and very clean, beach is great, pools have family and adult only options, its still a trek if you are going to restaurants or shopping but there are plenty of good options at the hotel as well.
The change this year, and I really didnt think it was possible, was that the service was better than the year before. We have stayed a lot of nice places and this is right there up there with some of the best we have ever experienced. Patty and the rest of the concierge team were unbelievable in helping us out. Josh, Oscar, Angela and the rest of the pool staff made everything by the pool easy, quick, and all with a smile. Obed at La Terrazza and the entire staff at Gumbo Limbo were exceptional. From the moment we stepped on property we were blown away with the level of service. The hotel is very deserving of an exceptional rating because of the exceptional people that work there.
My wife and I stayed here two weeks ago. Absolutely a first class experience. The service from the entrance to the Hotel all the way through the entire property is simply the best. Our room was large, very well appointed and had a view to die for. We loved everything about the entire resort and are looking forward to a return trip.
We just got back from this beautiful property. Great setting, pools, food, service, spa. Our room was the 11 th floor right in the center with a beautiful sunset view. You won’t want to leave the property. Enjoy!
I've stayed at this property ten nights over the past 2 years, and have visited the restaurants at least 15 times. If you're looking for a nice beach hotel with great food and service, this is a good option, particularly if budgeting isn't a concern.
The one downside to my visit was I slipped and fell where guests rinse sand from their feet. The hotel accepted responsibility for the conditions and made changes to the facility to ensure it doesn't happen again. That said, there's room for improvement.
When I returned home after the fall, I called Security to ensure that someone was investigating my report and the risk. I was told that they knew nothing about it. My concern was the potential for an elderly person to be seriously injured in a similar fall, so I called the General Manager, who never called me back, instead delegating the call to the head of Security, who called me that same day.
Three weeks later, I received a follow up call from the head of Security, advising that they made significant changes to ensure that it won't happen again. Kudos to him for his efforts to ensure guest safety.
Having said that, while I was injured and sought medical attention, no one contacted me to check on my well-being. It says a lot about the Ritz Carlton brand when the GM doesn't follow up with an injured guest. Their brand represents unforgettable experiences, which is true given that I'm still unable to bear full weight on my foot four weeks later.
We throw around words like "First Class," "Upscale," or "Amazing" so much they become meaningless. However, I reserve the phrase "World Class" to describe only a few special experiences. And this Ritz-Carlton certainly deserves that description.
Yes, other hotels may have a more beautiful lobby or a more spectacular beach or a superior restaurant, but no one tops the Ritz for service. Everyone that you encounter on the property from the front desk to the pool attendants to the fitness center staff to the restaurant servers cannot do enough to make you feel "special." No request is too much.
By the way, when you say "thank you" to a member of the staff, he or she will say, "it is my pleasure (to serve you)." You never hear that all too common (low end) response, "no problem."
This is our second stay at this Ritz. We will be back.