The Ritz-Carlton, Naples
What We Love
- Two heated pools and three miles of beachfront
- The vast, 51,000-square-foot spa
- Stunning sunset views from the oceanside Sand Bar
What To Know
- Check in is a late-ish 4 p.m.
- Some guest rooms are at a distance from the elevators; ask about location if mobility is a problem
- Valet parking costs $27 per night; WiFi is $10 per day per device
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
With 450 guest rooms on three miles of beachfront, this property is its own mini-city within Naples. There are seven restaurants ranging from tapas (Bites at the Lobby Lounge) to Italian (Terrazza) to tropical Floridian fare on the beach (Gumbo Limbo). Guests work up an appetite at two heated outdoor pools or by strolling the beach, while kids are entertained by the Ritz Kids and Nature’s Wonders interactive environmental program. If the stress of relaxing (or choosing between dining options) gets to be just too much, the 30-room spa offers massages, facials, wraps, and full body treatments.
In the Area
Surrounded by coastline and parkland, Naples is paradise for nature-lovers who can tour the Everglades, spotting alligators and manatees; go fishing; or take the hotel shuttle to the golf course at the Ritz-Carlton Golf Resort. But it’s also a great spot for sports fans, who can watch the Boston Red Sox or Minnesota Twins spring training in Fort Myers, a half an hour drive from the resort. For those whose favorite competitive sport is window-shopping, the boutiques and galleries of downtown Naples beckon; don’t miss artsy Third Street South or high-end Fifth Avenue South.
How to Get There
Summary: The hotel staff are entitled and arrogant, but the convention staff is second to none. Just don’t book a conference here.
Arrived at the hotel in an Uber for a conference, and their team quickly greeted me to ask if I was checking in. I said no, I’m here for a conference.
After a verbal “ugh,” the rest of the valet/door team looked away. The gentleman that asked if I was checking in quickly told his team that there are people attending the conference and staying offsite.
I felt like an absolute second class citizen attending a conference that my company paid a substantial amount of money to attend. I spoke to many others that missed the deadline for the $212/night rate, and we had to find other accommodations. In fact, many of us rode together in Ubers to the convention.
The convention staff were absolutely phenomenal. While trying to juggle my plate and my briefcase, a member or their team quickly approached me and asked if they could help. I was very stressed out because I had a few minutes to eat, and her assistance really meant the world to me. I didn’t get the chance to grab her name, and I regret it. She truly understands service, and represents what the “Ritz” should be. Honestly, the entire convention team was nothing short of amazing.
It’s the general hotel staff that fell flat. I’ve stayed at many Ritz properties, and I’ve never encountered a staff so rude.
A former employee who worked at the hotel for almost 10 years for the Ritz we met during our stay explained it best:
It’s a hotel that constantly instills in its employees heads that they’re better than any other resort, and so are their guests. Well, that created a false sense of entitlement that you will meet with a lot of the Ritz’s staff unfortunately.
Next time we stay in Naples it will definitely be at The Ritz. We stayed at the neighboring Naples Grande Beach Resort which was infested by bugs and run by rude, ineffective management. We spent most of our time at the beautiful, friendly Ritz Carlton instead. We lived Naples, and can’t wait to return to enjoy the gorgeous and immaculate Ritz!!
The grounds are breathtaking, the rooms are impressive, but the service is what sets this place apart. Everyone at the hotel went above and beyond. We had a room on the 13th floor with a perfect view of the ocean. Highly recommend. We will be back!