Los Pilares Hotel
- Free WiFi
- Parking On Site
Located in Oaxaca, Los Pilares Hotel is minutes from El Llano Park and close to Museo Filatelia. This hotel is within close proximity of Oaxaca Ethnobotanical Garden and Merced Market.
Make yourself at home in one of the 15 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Enjoy recreational amenities such as an outdoor pool and a spa tub. This Baroque hotel also features complimentary wireless Internet access and tour/ticket assistance.
Food & Drink
Enjoy a bite to eat at a coffee shop/café, or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
How to Get There
Dont just go to the Zocolo, explore this area which is just a few blocks from central. This area has some very good coffee shops and its own church. The walk to centro is easy and feels safe. Rooms have high ceilings and a grand feel to them. Very clean, and staff are exceptional. Highly recommend this hotel. Pool is very small, and has an adult only feel to it.
This is a very nice little hotel, which causes a very warm welcome feeling the moment you walk in. It seems to be an old home from the area that has been restored to serve as hotel. There is a very nice patio in the center, with seating area and a bar, and all the rooms are around it.
Rooms are very nicely decorated and cozy. It is well located, within a 10 minute walk to the main center area with many restaurants and museums. The restaurant is located in a nice roof terrace, great for breakfast.
It was all going very well the night we cheked in, until the following morning when trying to take an early morning shower. There was no hot water. There is a phone in the room but no indications as how to dial for assistance so I had to go out of the room to the front desk to let them know about this problem. I was told that the maintenance person had still not arrived and that it would be about a half hour until he arrived. I was in a hurry so I had to take the freezing cold shower. Later, I was told that apparently they had checked the water heater (we were told that each room has a separate heater) and that it was working fine, insinuating that I was probably not telling the truth. Next morning, same story. I had to again go to the front desk and this time I asked the man to follow me into the room to verify the cold water condition. The man verified this and they sent someone upstairs to check the water heater. About 10 minutes later, we had hot water so they did fix something that was not working properly.
On the 3rd morning of my stay, again, no hot water. I again went to the front desk and they told me that maybe I did not know how to operate the shower faucet ?????!!!! (maybe they need to provide instructions!) Again, I asked them to follow me to the room to verify that there was no hot water. After verifying, they sent someone upstairs, and the hot water started coming out. However, the hot water only lasted for about 5 minutes, after that it was again cold. I gave up.
The irritating thing is not just the fact that the hot water does not work but the fact that they don't acknowledge that they have a problem and instead they try to blame it on the guest by saying that we do not know how to work the faucet.
Our group stayed in two separate rooms, #3 and #6, and both had the same lack of hot water issue.
Also, during our 3 day stay they only provided one small, skimpy bar of soap to share between the shower and the sink. The room TV is about the size of a small laptop and the wifi is not stable.
The very good impression that we had on our arrival, was vanished by these inconveniences and bad service from the personnel that did not show any concern for fixing the issues that we were reporting.
I would not go back to this hotel and would definitely not recommend it.
Fantastic and helpful staff. They really make it.
Great location in Oaxaca City, approx 5 min walk from Santo Domingo and a 10 min walk from the main ‘Zocalo’ main square.
Comfy beds and A/C works well.
Roof terrace for food or a nightcap is also great (although shut a little early?).
Overall, highly recommended.
We stayed eleven nights at Los Pilares. This is an outdoor/outdoor Mexican colonial style boutique hotel with fifteen rooms. Our room opened onto the second floor under the stars 5-star restaurant. We felt we were part of the family. The staff are very attentive, helpful, friendly and simply cannot do enough for their guests. Don’t miss the restaurant which specializes in Italian for dinner. We loved Los Pilares and cannot wait to return!
We chose Los Pilares based on other reviews, all of which proved to be correct. A short walk from the center of Oaxaca it was quiet with a very helpful staff. We had breakfast every morning at the lovely rooftop restaurant. We wondered why there was an Italian restaurant there, and discovered that the couple who own it are Oaxacan (she) and Italian (he). The staff helped us find a good guide for Monte Alban and Mitre and the pottery and weaving towns. The lovely flower arrangements throughout the hotel were an added plus.