The Lyall Hotel and Spa
What We Love
- Beautiful tree-lined street, walking distance to Melbourne’s best shopping and parks
- Bubbly at the buzzy champagne bar
- Award-winning spa with Australian-made Sodashi treatments
What To Know
- Children are welcome and stay free
- The Lyall’s exclusive Privilege Shopping Card gives you discounts at more than 20 local boutiques
- The hotel offers free bicycles for a spin along the Yarra or through the Botanical Garden
- Free WiFi
- Parking On Site
- Room Service
There’s a welcoming, understated elegance to this 40-room hotel, tucked down a tree-lined side street off bustling Toorak Road. Inviting common spaces have cushy arm chairs fronting modern fireplaces arranged for tête-à-têtes. There’s just the slightest hint of bling in metallic fabrics, a nod to the models, celebs and sports stars that often call the Lyall their home-away-from-home.
Bed and Bath
The hotel’s 40 suites range in size from Deluxe one and two bedrooms to the lavish Grand Suites and vast rooftop Platinum Suite with two elegant fireplaces and an expansive outdoor terrace. The décor is contemporary casual with Australian-made furniture and opulent fabrics — think tufted upholstered headboards and luxe gold brocade duvets. There are clever inclusions such as gourmet mini bars, under floor heating in the bathrooms, two shower heads and mist-free mirrors.
The award-winning Lyall Spa features 100 percent natural, Australian-made Sodashi treatments. Enjoy a romantic dinner at the ground floor Bistro Lyall or a pre-dinner drink at the intimate Champagne Bar. There’s an on-site gym, but you’re more likely to want to stroll through the nearby Botanical Gardens, which has a popular lap that the locals call the Tan, or take a spin along the Yarra River on the hotel’s bikes.
In the Area
Take your plastic for a tour up Chapel Street, a showcase for prominent Australian fashion labels, with shops from Scanlan & Theodore, Sass & Bide and Zimmermann. Hungry? Melbourne is Australia’s foodie capital. Try local celeb chef George Calombaris’s Greco-Roman-inspired eatery Mama Baba, or, for decadent cakes and unusual handmade chocolates, check out Burch & Purchese Sweet Studio. For a drink, we like both Imperial and Speakeasy; the latter has a large wooden terrace that can be accessed from a graffiti-splashed cobblestone alley (via Commercial Road).
How to Get There
The Lyall pretends to be a swanky boutique "to die for" destination, but doesn't quite make the grade.
It is in an upmarket location on a quiet street just off the main road through South Yarra, handy for tram, train, shops, banks, restaurants and cafes, so you are not spoilt for choice. Tourists may prefer to stay in the city centre two miles away.
Our room was pleasant enough, though it had no view, facing the site of the building next door. However the furnishings had small stains and scuffs, suggesting that a makeover was in order.
On arrival, a bedside light was out and the bedside clock was several hours out (never corrected throughout our stay). The one time we used the dishwasher it broke down half way through its cycle. We couldn't turn it off, and the only way the porter could get it to stop was to turn it off at the fuse box, which was the same fuse as the fridge freezer. The porter took out the ice creams so they wouldn't melt. Guess what ? Next day housekeeping put two more ice creams in the freezer, not noticing that it was switched off.
Breakfasts are really excellent. Just a pity that everything else doesn't match up.
My major gripe however is that we were charged twice. We had already paid our travel agent, but on check in the hotel requested my credit card details for incidentals. Perfectly reasonable. On check out, the hotel confirmed that there were no extras to pay for.
One month later we arrive back home to a mountain of mail, which includes my credit card statement. In the middle of this is a charge for AUD1098 raised by Ninpey Nominees, which a quick internet search reveals to be a holding company registered next door to the Lyall, whose interests include gambling and restaurants as well as hotels. After conversion to UK £, transaction charges and interest, it comes to quite a bit more than this.
After much worrying, a call to my travel agent reveals that the Lyall has "accidentally" charged me for the accommodation that I had already paid for through my travel agent. Funny how they "accidentally" forgot to mention anything about this when we checked out. I wonder how many people just pay off their credit card without checking as assiduously as I do.
So at the time of writing, they have told the travel agent they will reimburse my card within the next four days. No mention of an apology to myself. No mention of if it really was a genuine mistake, why didn't they correct it straightaway.
Second visit to this lovely peaceful and comfortable boutique location. Spoilt ourselves with the package to include massages at the Spa but disappointed when told there was only one available timeslot during our visit. Not an inexpensive night and slightly detracted from our stay but otherwise good service, very comfortable room, lovely breakfast and still recommend for special occasion.
Love staying here, it is our go to hotel when we want a night in the city. We were there a couple of weeks ago and, as usual, we were not disappointed. All of the suites are spacious and well appointed and the bed is super comfy. The hotel is really quiet and it is sometimes a surprise to come down for breakfast (which has plenty of choice) or the bar to discover that you are not the only one in the hotel after all. The staff are all friendly, professional and well trained and an asset to the hotel. I would like to give a special mention here to Sami who went above and beyond to help when my wife had a slight accident whilst walking back to the hotel.
We will be back soon and would highly recommend the Lyall to anyone visiting Melbourne
We stayed here for 4 nights. It is within walking distance of restaurants and shopping. We had a 2 bedroom 2 bathroom suite with a sitting area and kitchen - very comfortable and clean. I loved the granola they served at breakfast (you had a few choices on the complimentary menu). Recommended.
Enormous room - more of a suite (with kitchen and lounge areas etc.), cute little balcony, very helpful and friendly staff both on reception and at bar, lovely selection of drinks at bar, small but fit for purpose gym, spa area, nice area - very continental European - I had to keep reminding myself I was in Australia rather than a suburb of Paris!
No pool and gym was a little claustrophobic with not much in the way of cardio equipment.
However, lovely hotel and one I’d absolutely recommend!