The Lyall Hotel and Spa
What We Love
- Beautiful tree-lined street, walking distance to Melbourne’s best shopping and parks
- Bubbly at the buzzy champagne bar
- Award-winning spa with Australian-made Sodashi treatments
What To Know
- Children are welcome and stay free
- The Lyall’s exclusive Privilege Shopping Card gives you discounts at more than 20 local boutiques
- The hotel offers free bicycles for a spin along the Yarra or through the Botanical Garden
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
There’s a welcoming, understated elegance to this 40-room hotel, tucked down a tree-lined side street off bustling Toorak Road. Inviting common spaces have cushy arm chairs fronting modern fireplaces arranged for tête-à-têtes. There’s just the slightest hint of bling in metallic fabrics, a nod to the models, celebs and sports stars that often call the Lyall their home-away-from-home.
Bed and Bath
The hotel’s 40 suites range in size from Deluxe one and two bedrooms to the lavish Grand Suites and vast rooftop Platinum Suite with two elegant fireplaces and an expansive outdoor terrace. The décor is contemporary casual with Australian-made furniture and opulent fabrics — think tufted upholstered headboards and luxe gold brocade duvets. There are clever inclusions such as gourmet mini bars, under floor heating in the bathrooms, two shower heads and mist-free mirrors.
The award-winning Lyall Spa features 100 percent natural, Australian-made Sodashi treatments. Enjoy a romantic dinner at the ground floor Bistro Lyall or a pre-dinner drink at the intimate Champagne Bar. There’s an on-site gym, but you’re more likely to want to stroll through the nearby Botanical Gardens, which has a popular lap that the locals call the Tan, or take a spin along the Yarra River on the hotel’s bikes.
In the Area
Take your plastic for a tour up Chapel Street, a showcase for prominent Australian fashion labels, with shops from Scanlan & Theodore, Sass & Bide and Zimmermann. Hungry? Melbourne is Australia’s foodie capital. Try local celeb chef George Calombaris’s Greco-Roman-inspired eatery Mama Baba, or, for decadent cakes and unusual handmade chocolates, check out Burch & Purchese Sweet Studio. For a drink, we like both Imperial and Speakeasy; the latter has a large wooden terrace that can be accessed from a graffiti-splashed cobblestone alley (via Commercial Road).
How to Get There
Our room was very spacious with all the first class amenities you would expect. Wifi was great, no issues whatsoever. A lovely quiet location but only 100m from Toorak Road eateries and a short walk or tram ride to bustling Chappel Street.
The big plus was the outstanding service, at all levels, from the staff who were always pleasant and helpful.
This was such a comfortable hotel where the staff met our every need. Spacious rooms, great food & amenities.
Everything about it was top notch.
A full kitchen if you wanted to eat in.
The water pressure was strong.
I love the area there the hotel is located, South Yarra ! The hotel is tired and need an urgent update. Unfortunately bad WiFi , very important when on a business trip . Very pleasant staff but make sure to have wants of time if you want breakfast....
The Lyall pretends to be a swanky boutique "to die for" destination, but doesn't quite make the grade.
It is in an upmarket location on a quiet street just off the main road through South Yarra, handy for tram, train, shops, banks, restaurants and cafes, so you are not spoilt for choice. Tourists may prefer to stay in the city centre two miles away.
Our room was pleasant enough, though it had no view, facing the site of the building next door. However the furnishings had small stains and scuffs, suggesting that a makeover was in order.
On arrival, a bedside light was out and the bedside clock was several hours out (never corrected throughout our stay). The one time we used the dishwasher it broke down half way through its cycle. We couldn't turn it off, and the only way the porter could get it to stop was to turn it off at the fuse box, which was the same fuse as the fridge freezer. The porter took out the ice creams so they wouldn't melt. Guess what ? Next day housekeeping put two more ice creams in the freezer, not noticing that it was switched off.
Breakfasts are really excellent. Just a pity that everything else doesn't match up.
My major gripe however is that we were charged twice. We had already paid our travel agent, but on check in the hotel requested my credit card details for incidentals. Perfectly reasonable. On check out, the hotel confirmed that there were no extras to pay for.
One month later we arrive back home to a mountain of mail, which includes my credit card statement. In the middle of this is a charge for AUD1098 raised by Ninpey Nominees, which a quick internet search reveals to be a holding company registered next door to the Lyall, whose interests include gambling and restaurants as well as hotels. After conversion to UK £, transaction charges and interest, it comes to quite a bit more than this.
After much worrying, a call to my travel agent reveals that the Lyall has "accidentally" charged me for the accommodation that I had already paid for through my travel agent. Funny how they "accidentally" forgot to mention anything about this when we checked out. I wonder how many people just pay off their credit card without checking as assiduously as I do.
So at the time of writing, they have told the travel agent they will reimburse my card within the next four days. No mention of an apology to myself. No mention of if it really was a genuine mistake, why didn't they correct it straightaway.
Second visit to this lovely peaceful and comfortable boutique location. Spoilt ourselves with the package to include massages at the Spa but disappointed when told there was only one available timeslot during our visit. Not an inexpensive night and slightly detracted from our stay but otherwise good service, very comfortable room, lovely breakfast and still recommend for special occasion.