Park Hyatt Sydney
What We Love
- The hotel is fresh from a top-to-toe renovation completed in early 2012
- The most spectacular views of the Harbour Bridge and Opera House in Sydney
- Stellar service that keeps celebs and jetsetters coming back for more
What To Know
- The pool deck is small but it sits beneath the Sydney Harbour Bridge
- 24-hour valet parking is AUD $45 per vehicle
- Some bathrooms are open to the bedroom to maximize views but there are sliding doors for privacy
- Free WiFi
- Parking On Site
- Room Service
Quiet luxury in soothing neutral tones. Design firm BARStudio revamped this already beloved hotel with an open-plan residential look, with each high-end piece of furniture positioned to maximize views out of the harbor-front floor-to-ceiling glass doors. (For a sea-air breeze, enjoy the outdoors on your private balcony.) Stepping into these roomy suites (starting at 430 square feet) is like entering a cocoon—plush carpet, butter-soft leather couches and chairs, and an emphasis on natural light make for a relaxing, almost spa-like ambiance. Eco-friendly tech (automatic blinds to reduce heat, lights that dim when you leave the room) make this one of the most modern hotels in Sydney, while the specially commissioned artwork by famous Australian artists places you firmly in your local surroundings.
Bed and Bath
Room extras include LED TVs, Bose music systems, iPod docking stations and Nespresso coffee machines. For maximum views and luxury, opt for an Opera Suite, Harbour Suite, Rooftop Suite, Quay Suite, or—the top of the pops—the two-bedroom Sydney Suite. Bathrooms are spacious and, like the rest of the rooms, usually angled to take advantage of the Sydney Harbour views. The renovation added generously sized rain showers, deep marble baths, dual vanities, heated Toto toilets with built-in bidets and Le Labo bath amenities.
Don’t be fooled by the no-frills names of the bars and restaurant here—The Dining Room serves modern Australian dishes deserving of its stunning harbor backdrop, and The Living Room feels like the airy great room of your wealthiest friend’s beach house—a comfortable but stylish setting for a light meal (made from local, seasonal ingredients, naturally) or afternoon tea, served from 2:30 to 5 p.m. Upstairs, The Spa is a retreat within a retreat, with five lavish treatment rooms, a relaxation lounge, two steam rooms and Natura Bissé products from Spain.
In the Area
Walk out the back entrance of the hotel and you’re on the rim of the most famous harbor in the world. You may be content to sit on a park bench and watch the Sydney ferries come and go, but if not, there are plenty of other diversions nearby. It’s mesmerizing just to look at the Opera House, but don’t miss the chance to go inside, whether it’s for a performance or a behind-the-scenes tour. Need something fancy to wear to dinner? Take a stroll or a short cab ride to the MLC Centre, a skyscraper that’s home to the Theatre Royal and luxury labels including Cartier, Longchamp and locals Anthea Crawford and Von Troska. On the streets nearby, you’ll also find local outposts of Chanel and Burberry. For a quiet respite on a hot day, head to the Royal Botanic Gardens, which sprawl over a harbor-front peninsula just behind the Opera House.
How to Get There
This review is going to be harsh, but please bear in mind I am reviewing the Park Hyatt Sydney and what one would expect to be associated standards of excellence, not a one or two-star hotel where expectations would be obviously lower.
The Park Hyatt Sydney provided me with a deplorable nightmare of an experience, starting by me being left stranded at the Sydney airport at 5:50AM without the prearranged driver (arranged by the Park Hyatt concierge staff with confirmation by email) being there to meet me after a long flight. More on this situation later.
The basics - housekeeping barging into my room after not even waiting two seconds after ringing the doorbell for me to even get to the door (yes, I had turned off the "do not disturb" light for a few minutes while awaiting room service – I guess my mistake), then the minibar restocking staff ringing the doorbell the morning after I had just checked in, and finally the construction noise and diesel fume smells emanating from the massive construction site next door when I opened the balcony door (see attached pic). Irrespective of the other flaws in this review being taken into consideration, this construction element alone should make people stay away from the Park Hyatt Sydney for the time being - many hotels of this supposed caliber would make the major construction (of the cruise port area) known in advance so guests can factor this in their decision to stay or not. But, the greedy Park Hyatt Sydney seemingly does not care, and in effect rips people off and potentially ruins long-planned vacations - so they do not inform guests in advance of this situation on their website or in communications prior to a guest arriving. Many guests will have likely traveled long distances and will be "stuck" at the hotel having prepaid through travel agents or in advance – so be aware of this construction element.
Otherwise, the poor room service food quality and two days (Monday and Tuesday) in a row of deafening prolonged fire alarm drills (I had to terminate a work conference call after the alarm kept sounding for an extended time) provided me with incentive to check out and leave! Enough was enough.
The clueless rigid formal staff seem to be more concerned about their formal appearance and polished attire (classic “lipstick on a pig” syndrome – no substance under the starched attire) than actual guest satisfaction and comfort. The hotel needs to be examined by Park Hyatt Corporate because things have gone downhill significantly since my nice stay two years ago. I will never patronize Park Hyatt again after this experience. I consider it a brand now with no substance - just a name but, nothing more than an average to below average hotel with exorbitant prices.
To give readers an example of one the frustrations that add up - breakfast was included in my AUD 1,035 room rate (great bargain, right?). I was exhausted from the trip and had a conference call for work, so I called down and asked if I could have the included breakfast in the room (by in room dining) or at least some type of credit for breakfast (very simple solution) vs. me having to shower, dress and go down to the dining room. My request was immediately met with resistance by the front desk. I was put on hold and transferred to the “front desk manager”. He informed me this was typically not possible but since I had been left stranded at the airport, he would make a one-time exception and offer me breakfast in the room vs. the dining room. I stated this may be something I would like to do during my stay more than just the one time and he acted as if he was doing me a huge favor and going out on a limb by finally reluctantly agreeing to do this after I did not easily back down. I hung up the phone feeling like I had been thru a major business negotiation with this joke of a “manager” just to get a simple request honored. This should not be the case at a property such as the Park Hyatt – minor guests requests such as this should be met with, "Yes Sir, not a problem at all". But again, the formalities and rigidity of the entire organization and staff filters through to guest experience and satisfaction. To me, this is a top down management issue and the hotel needs a management makeover.
For the prices this hotel charges in comparison to other five-star hotels nearby, the incidents I experienced are inexcusable (or at any price for that matter). One nightmare after another. I checked out after realizing my planned week would be nothing but miserable and went up to the Shangri-La to a gorgeous suite on the 34th floor, amazing wall to wall corner views of Darling Harbour/Bridge/Opera House – all the way to the ocean for half the price and double the levels of amenities and service as compared to the Park Hyatt. Contrary to the Park Hyatt, the Shangri-La staff could not have been more opposite in their service to guests – stellar (will review this property separately).
Guests who travel long distances (or locals for that matter) should not have to put up with what I did after an exhausting journey just to get to the hotel. Highway robbery and a total rip-off. After getting in a taxi at the airport to get to the hotel after the Park Hyatt driver was not there to meet me as planned, the incompetent staff (including front desk management) incessantly kept blaming the subcontracted driver and not their own policies and ability to even ensure my fight status was being monitored which any knowledgeable and sensible staff would do (yes, my flight arrived a few minutes early so this is the excuse they gave as to why my driver was not there). And, to top it off, the hotel front desk did not even answer the phone when I was calling from the Sydney airport for assistance until the third try, and they were clueless (asked me to spell my very common last name repeatedly) and couldn't figure out why I was calling - like they didn't even know a guest would be checking in that morning after I had prepaid the night prior to ensure my room would be available early! Yes, I am standing in the airport trying to find their driver and the Park Hyatt cannot even manage to have someone answer the hotel's main phone number!
Do not be fooled by other positive reviews or think just because this place is double the price of other hotels that it is better (I also think that by paying more, I should expect higher standards, but not the case here) - it is not by any stretch. It used to be, but it is not now. The well-publicized renovation a few years back has faded and the Park Hyatt Sydney is now nothing more than another hotel perched in Circular Quay. No longer can the rest on past laurels – they are just as mediocre as can be now with no substance behind the pretentious fluff. What a shame.
As return guests we continue to be most impressed with the consistency with all aspects of the property. The management and staffs ownership mentality is the key element in making our visits so memorable. Mr Victor & Mrs Janice Perth WA
Best hotel in the world!! No, seriously!! Cant fault it. Views amazing, service is outstanding, room is lux without being overstated. Staff are sincere and not pretentious. Sarawosti thank you for taking care of us at dinner. Your knowledge and passion for what you do meant that we had a great experience!!
Kangaroo tartare was delicious!!!
Thanks to Juliya for your attentiveness, you have a great team.
This was our 20th wedding anniversary. We love Sydney and wanted to escape the heat in Texas. We have always had great service at Park Hyatt's so we thought we would try a new one. I am a Globalist with Hyatt, so the breakfast was included. Our room was ready when we arrived which around 9:30 AM. Our room had a lovely view of the Opera house and a balcony and was large. They sent some Sparkling wine and then gave me some 6 white roses that stayed fresh throughout the stay. The service was impeccable we asked for wines to be chilled every night and they obliged. The best was when they set us up in a lovely range rover to take us to the airport on the house. The driver was very interesting and told us a lot about Australian life. I highly recommend this property we are trying to fit it into our travel plans in the next 12 months.
Every time I come to Sydney I stay here, the service is always great and the rooms are always up to standard. I will never book anywhere else. Beds are so comfortable and bathrooms are clean and grime free unlike a lot of other hotels.