4.5
Very Good 3497 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
property living room condominium home Suite recreation room Villa

Overview

Location

A stay at Lotte Hotel Seoul places you in the heart of Seoul, walking distance from Lotte Department Store and Seoul Plaza. This 5-star hotel is close to Gyeongbok Palace and Dongdaemun Market.

Rooms

Make yourself at home in one of the 1120 air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Partially open bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless Internet access and babysitting/childcare (surcharge). Additional amenities at this hotel include gift shops/newsstands, a hair salon, and wedding services.

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

How to Get There

Lotte Hotel Seoul
30, Eulji-ro, Jung-gu
Seoul, 100-721 Korea

Reviews

4.5 Very Good 3497 Reviews
Great 5 Star hotel....needs some customer service improvements to make a world class hotel.
Reviewed 23 hours ago

The Lotte Hotel Seoul is in the perfect location for shopping and food lovers. It is steps away from the Myeongdong shopping & food district. And the hotel connected to the Metro Station and Lotte Department Store.

Location is fantastic not just because it is close to Myeongdong shopping & food district; also, it is just far enough away so we were not bothered by the noise. The hotel is across the street rather than in the middle of the crowded shopping & food district; its a 5 minute walk to get there which is just enough to block out the noise at night.
You can also just walk downstairs and do your shopping and eating inside Lotte Department store which was great for us since there was 2 days of thunderstorm and we didn't want to go outside so we made those our shopping days and tried out the food court in the hotel.

We stayed in the club room on the 30th floor which gave us club benefits on the 31st floor. Because my wife is 4ish month's pregnant so we asked for a room near the elevator. From the moment we arrived we felt like this was going to be a great luxury hotel experience. The hotel lobby staff grabbed our luggage as soon as our cabbed arrived and welcomed us into the hotel. As soon as they found out we were staying in the club rooms, they bought us up to the Club Lounge 31st floor where we would check in up there instead. They brought our luggage up with us as well. However, this is where the hotel can really improve the customer service.

Why would you bring my luggage all the way up to the Club Lounge but not my room? I know these are small details, but this is where a hotel brand can demonstrate their 5 star world class service.
Next, I'm a smoker and understand in Korea, you can't just smoke anywhere you want. There is a smoking room/box right next to the outside metro entrance, but your staff couldn't point me in the right direction. I went outside on the first morning and walked to the side of the hotel, as I was about to light up, your staff came over to tell me no smoking, which is fine, then I asked where can I smoke? And he looked confused and just pointed me out to the street. I walked out to the street and saw a bunch of no smoking signs, so I walked up and down the street until I found the smoking box. Again, these are minor details but pointing your guest in the right direction could really help.

The room was fairly large compared to other hotels in Asia. We asked for biomass and memory foam pillows and they brought us both. Those biomass pillows are amazing! The room was cleaned and kept cleaned everyday. The club lounge breakfast was alright and could do with more variety or more change each day. Seemed like they only had 2 different days of food. We also had afternoon tea and evening canapés there a few days and it was the same everyday we went.

Lastly, we didn't get a chance to try all the hotel restaurants, but were able to try the lounge/bar. My wife usually went to bed earlier so I headed down tot he bar for a drink on a few nights. Surprisingly this is the first time I've been in a bar with no dedicated bartender and all the staff working in the lounge went behind the bar to pour drinks. I felt that is quite odd. Usually there is always a dedicated bartender at the hotel bars I've been to. At night, I usually sit up at the bar for a drink, if there was a bartender there I probably would've had a few more if the bar tender liked to chat. But because I was always alone at the bar with no one to chat with, I got bored quite quickly.

Overall, this was still a great stay and a wonderful hotel. Just needs to fix a couple minor issues to really be a world-class 5 star hotel.

Great Hotel
Reviewed 7 days ago

Great accommodations, great staff, great location. Very up to date and very clean. Beds were very comfortable. Would agree with others that on site restaurants are pricey so we just decided to eat elsewhere. Was able to arrange for a 3rd bed during our stay which made things a little cramped but still manageable. The extra bed was also very comfortable.

Overall disappointing
Reviewed 1 week ago

An average business hotel. They have lots of things that could be improved. The spa is closed for refurbishment, which they don't tell you when you book. And they don't offer any alternative. Restaurants are overpriced, and aren't open for long (last orders 8.30pm!). Breakfasts are disappointing and very basic. On the positive side, the location is great, the staff are friendly enough, and the gym is large.

Great location N service
Reviewed 2 weeks ago

Great and excellent location. Service was superb. Loved the view at the bar. Jazz music almost every night and a good variety of cocktails.
My room was huge, and the bed was comfy! Toilet was very clean as well!

Excellent location
Reviewed 2 weeks ago

Location of this hotel is absolutely excellent for both business and leisure. Lotte department store is right next to the hotel and Myeongdong is couple minutes away by walk. We can take the KAL airport limousine #6701 from the airport and it stops right in front of the hotel. Super convenient!