The Ritz-Carlton, Santiago
What We Love
- A soak in the rooftop pool with a Pisco Sour and a view of the Andes
- Tapas by Sergi Arola; the Catalan wizard is Michelin-starred
- The prime business-district location; visitors can leave a meeting and be back at the hotel in time for the afternoon tea that is fit for a king
What To Know
- The location is perfect for business travelers, but nearby Vitacura boasts some of the city’s best restaurants, designer shops and bars
- In-room dining is available 24 hours a day
- The top two floors offer the best vantage points of the Andes; not all other rooms feature clear views
- Handicap Accessible
- Parking On Site
- Room Service
Synonymous with timeless European style, Ritz-Carlton’s resolute brick exterior and mahogany-wood paneling holds an interior embellished with silk, marble and crystal chandeliers. From the glass-encased rooftop pool and terrace, take in unparalleled views of Santiago’s towering skyline against the breathtaking backdrop of the snowcapped Andes. Comfort prevails throughout this 15-story urban retreat.
Bed and Bath
Suites on the two upper floors provide superior views, but each of the 205 classically decorated rooms comes with the highest level of comfort, including high-thread-count cotton sheets and silky smooth room service. Get the bath butler to spice up the opulent marble bathrooms with an indulgent antioxidant red-wine-and-cinnamon soak that will smoke out Santiago’s smog.
A 2011 refresh of the hotel’s five restaurants brought them up-to-date and toe to toe with the young competition. In came the Harley Davidson-riding Catalan chef Sergi Arola with his Michelin-star-winning brand of contemporary tapas and a fresh, laid-back feel. In the downstairs lounge, the vintage leather sofas remain and are still as warm and comforting as a single-malt whisky. And few rooftop spas boast the natural tonic of the iridescent sunsets that light up the snowcapped peaks of the Andes every evening.
In the Area
Pack your irons because Ritz-Carlton’s creative concierge can book a round at nearby golf clubs that give the El Golf neighborhood its name. The pizza at popular Italian institution Tiramisu is worth the wait. Head north to Vitacura for the top-table dining of Giancarlo Mazzarelli’s Puerto Fuy and some designer retail therapy and art at Patricia Ready Galeria and Galeria Animal. If you’ve got a day to kill, book an adrenalin-rushing adventure on the legendary slopes of Ski Portillo. Ski season runs from June through September.
How to Get There
The hotel is in the financial district, so a little out of the Centre, but right by the metro for convenience. We stayed in a junior suite and had an executive room, which was airy and spacious. But the thing that really made the hotel special for me was the staff and their great service. I twisted my leg very badly at Heathrow before the 14 hour flight to Chile. I was in quite a lot of pain when I reached the hotel. They found me a walking stick (hooray!) and iced it for me. Wonderful service. Great hotel.
We booked at this hotel to a trip through South America. Although I travel quite a bit, this was the first time at a Ritz-Carlton. The check-in at the club lounge level on the tenth floor was smooth and easy. As an Elite member we got an upgrade to a suite without any problems. (This is a big plus as I had to undergo nightmarish negotiations at other SPG/Marriott group branches in the past which even stopped me booking with them for a while.)
The club lounge was nice and spacious with a great view. They have different food and drinks on offer all day long and the service is very friendly.
The room was nice and well kept although the bathroom finish needs an update.
The cleaning lady was very thorough and efficient.
Check-out was straightforward and quick.
The only thing I didn’t like was that I asked for the bags to be taken down to the lobby at a certain time which never happened. So, we carried them down ourselves as our car was already waiting.
Altogether a very pleasant experience. We will book with them again.
Well located in Santiago, the hotel’s restaurant has great service and an interesting menu. The highlight is a rooftop spa and pool. For many of us this is a gateway hotel when you’re on your way to wine country, or Patagonia. Or Easter island. This Ritz is a fine hotel with very good service.