Six Senses Zil Pasyon
What We Love
- Unplugging on a paradisiacal private island in the Seychelles
- Guest Experience Makers, or butlers, assigned to each villa
- An oceanfront yoga and meditation pavilion at the spa offering private and group sessions
- Exploring the area’s pristine underwater world
What To Know
- The hotel is 30 nautical miles northeast of the nearest airport on the main island of Mahé
- While most guests are flown in from the airport in a helicopter, the property is also accessible by ferry via nearby Praslin Island
- Free WiFi
- The resort is family-friendly, with weekly activities and nanny services
- Free WiFi
- Kids Club
Located on Félicité Island, a private paradise of massive boulders, white-sand beaches, and lush tropical foliage, this luxury resort does a fine job at respecting its pristine surroundings and the region’s vernacular architecture without sacrificing refinement. Thatched roofs, a mix of dark and light woods, woven furnishings, and a neutral palette enlivened by candy-colored details help set a relaxed atmosphere. While it’s perfectly possible to while the day away in your villa—what with its private infinity pool, stocked mini-bar, bluetooth Marshall speaker, and nearly every other modern amenity known to man—much of life at the resort unfolds at a series of stylishly appointed common areas. Island Cafe, the main dining venue offering a fusion of European, Asian, and African flavors, is set under a wide pitched roof but otherwise completely open to the outdoors. The best place to sit is at a series of tables flanked by pillowed benches, where guests can sit back and enjoy the sea views. Steps away is the pool deck, covered in rustic blond wood and perched right over the beach, with a row of woven beds that hang hammock-style over the sand. A small pool bar delivers signature cocktails made with house-infused rums. Elsewhere, there’s a seafood restaurant offering local fish and organic vegetables, a chef’s kitchen doling out made-to-order dishes, a wine vault, an honesty bar lined with vintage-style rum barrels, a boutique and a library. All you need is to turn off your phone and put away your wrist watch.
In the Area
There’s plenty to do in and around Félicité Island, including hiking, kayaking, paddleboarding, world-class scuba diving, catamaran sailing and fishing using traditional hand lines. But it’s well worth exploring the archipelago that lies beyond. Nearby is the relatively large Praslin Island, known for the Unesco World Heritage-listed Vallée de Mai, a nature reserve where the rare coco de mer palm grows in its natural state. The island is also a bird-watching hotspot, with frequent sightings of Seychelles bulbuls, blue pigeons, warblers, and the endangered black parrot. On the northwestern tip, there’s Anse Lazio, reputedly the world’s most beautiful beach. Smaller La Digue, only 10 minutes away from Félicité, is home to giant turtles, rare birds like the black paradise flycatcher, and Anse Source d’Argent beach, where crystalline (albeit shallow) waters and powdery sand make for great photo-ops. Stay for lunch or cocktails at the charmingly rustic Chez Jules.
How to Get There
This resort was a truly great experience from start to finish (well sort of, more will be explained later on this review).
The room was a lot bigger and better than what the pictures portray. We stayed in the Ocean Front Pool Villa and everything from the spacious living area, bed, closet area, toilet and pool deck was beyond what we expected. It was private and secluded which made it a perfect way to spend a getaway vacation. We were assigned with what they called a private Guest Experience Manager (GEM), her name was Karen and she was beyond helpful and supportive. She made note of my dietary restrictions (Lactose and Gluten) and they literally made all the food I ate gluten and lactose free. They even went out of their way to bake me gluten free muffins and toast! A touch that made their service something I have never experienced before. The restaurants and room service staff were also fully aware of my dietary restrictions and guided me on what to avoid.
The selection of food was fair and tasted great. I would highly recommend the Ocean Kitchen restaurant for all the seafood lovers.
The Spa was also one of the best I have ever experienced; located at a slight hill/cliff, it made for a great scenery. The sound of the ocean hitting the cliffs is all you need to listen to during your session. The Spa menu has all the selection you need.
The beach however is not something we enjoyed a lot as it was not the spotlight of the hotel. The main beach is rocky and the sand does not look appealing to the eye. Corals dominate the shores so don't expect to "walk" down the beach and snorkel. There was also another beach (Grand Anse) located slightly south of the resort which is a lot better to walk on and the views from there are breathtaking. However, for some odd reason they don't have any beach beds there nor any service. They did have a beach hub where they had service but that was slightly distant from the beach area.
Now that I have shared all my positive views of this resort I must share something that happened on our last day that dropped this from a 5 star to a 4 star (4 stars is me being generous). There was a slight mix up in our breakfast order where they forgot 1/3 of our order.. including forks. The room service staff that brought the food said he will run and get the missing forks, which was not really what upset us. He got the fork, and called our room to tell us that he was outside with the silverware, I went to the room door and got it from him. When we looked at the food we then realized that 1/3 of the order was missing and we called room service to inform them. we waited way over 15 minutes for the rest of our breakfast to arrive to the extent that we finished eating our initial breakfast and starting with our day. When 15 minutes passed we called room service to cancel the order of the missing breakfast and got a conformation that it was cancelled. What happened next is the reason I am mentioning this in my review. As we were swimming in our private pool, room door LOCKED, and the privacy was turned on, the room service staff knocked the door 3 times and BARGED into the room and into the pool deck to bring our missing breakfast. This violated not only the privacy of the room, but also me and my wife's privacy to the extent that we had to raise our voices so that he would let us be, as he was determined to put the breakfast. The privacy sign outside of the room should indicate that we do not wish to be disturbed, and knocking the door 3 times (without us answering) does not give you the right to enter the room. Secondly.. how can he access our room when the room was LOCKED! That voids both our security and privacy. We straight away called Karen our GEM and filed an official complaint. The complaint was then addressed to the management and the feeling me and my wife got on how they treated our complaint was that of dismissal and anything but seriously. We received an apology on the phone and before our departure but that did not really satisfy us. That really ruined our experience and it was clearly apparent that we like our privacy and don't like people barging in without permission.
Nonetheless, human error is something we cannot avoid. However, we personally expected better from a resort that charges a premium. Staff should be trained on basics such as the privacy sign.. room service feeling guilty for messing up our order should not be a reason for them to break standard protocol. I want to leave this review on a good note and state how amazed we were with our overall experience.. excluding obviously the last incident.
My husband and I spent 5 nights on felicitie island and we had the most perfect stay. We stayed in the Payson pool villa, which had amazing views straight onto the sea. It was also incredibly private, and it felt like there were no other villas near us. The rooms are superb, and the bathroom was amazing!
We loved being on a private island - there are a couple of beaches to go to, and because the island was not crowed, we often found ourseleves alone exploring the beautiful beaches, which was really special. Breakfast on the beach is a must one morning. It is true that it is difficult to swin in the sea from the beaches due to the coral, but there are a couple of good scuber diving spots. The hotel pool was perfect, looking straight onto the sea, we spent our afternoons here with cocktails in hand. The spa is an incredible piece of architecture, and really amazing to see, coupled with the brilliant treatments.
What set this resort apart from other 5* hotels we have been to was the service. From the moment we arrived we were greeted by smiling, lovely people. Our GEM, Ni, was absolutely amazing, she anticipated our every need without feeling intrusive.The staff at the restaurants were brilliant, attentive and most of all amazing to talk to. They are from all over the world, and all have amazing stories to tell. The sommelier, who served us every evening was another gem in the resort - such a nice guy and full of knowledge. All the staff work together so well, and there doesn't seem to be any hierachy - we had managers driving us around in the buggies! The hotel arranged for us to have champagne drinks watching the sunset to celebrate our honeymoon, they did not charge us for this, which was a lovely touch.
We spent 5 further nights at the four seasons on Mahe, and are only regret was not spending the whole 10 nights on felicitie!
Thank you to the team on Felicitie for making our stay so special - we can't wait to return in the future.
We are just returning from a 7 night vacation in the Six Senses Zil Pasyon. Usually we do not write long reviews, but as it is so hard to find good hotels and these comments are really helpful to us, we write a more extensive one. We had a ocean front villa with pool (no access to the ocean), that was extremely nice and private, even though the neighboring villa was only 20 m away. The pool has a depth of 1.40m and a small build in daybed made from stone, which was really usable. You hear and feel the ocean directly beneath your balcony. There a couple of special features in the villa, the most important being that you can open the balcony doors more or less fully - which means they can be “folded away” out of your sight. Also, you can find a real good bluetooth - speaker. The terrace itself contains a day bed, 2 reclining chairs and a table with 3 chairs, large enough for a midday rest, breakfast or dinner in the room. What I found equally remarkable that you have a modern indoor shower and indoor toilet (heatable). There is a large walk-in-wardrobe and a well stocked bar with wines, coffee, tea and water. Water, tea and coffee will be refilled every day at no cost. The bed is super-king-size, the level of comfort is ok, but not very good. Housekeeping is grand, there is a daily, totally non intrusive close to perfect housekeeping and turn down service. As it is so non intrusive, you virtually never get to see the person responsible for it. We saw the gentleman only once and could thank him.
The key interface between the guest and the resort is the “Guest experience manager (GEM)”. In our case that was a gentleman named Garry who covers 4 villas. He was always there when we needed him, totally professional and knowledgeable. He arranged and knew all about our plans, came up with suggestions and organized everything we wanted perfectly. Also, he was never intrusive and it never showed that he probably had to attend to more than one party at a given time. He was also instrumental in our stay.
We used both the Spa and the Gym (24/7) quite actively which are conveniently located quite close to another. Both are well equipped build in a way that you can see (for Spa also hear) the ocean. The Spa-Staff is excellent and the treatments extremely relaxing.
The resort is a good balance between privacy and still close enough to walk (at least with the ocean front villas). One can either call a buggy (which worked really well) or walk (in our case 15 Minutes, the villas further out would be ca. 20 min I guess ) to the “main area”, that consists of 2 restaurants, both being open for lunch and dinner (the one at the Oceanside “Ocean Cafe” was open 3times a week for dinner). There are some “special dining nights”, some of them were really special (barbecue), others had basically a few extra dishes (Thai). There is not the slightest problem with this as the food quality is generally outstanding. Virtually every dish we had was very good. There is a great selection of wines, carefully catered for by the sommelier Lucas who also hosts “wine-cellar-dinner” in which one can taste wine in the “cellar” and eat a fabulous four-course-menu (we highly recommend this). Lucas was also visible everywhere, helpful and knowledgeable. This brings us to the service. That to us is the greatest plus of the resort. We have never experienced a resort where everybody was so consistently friendly, professional and service oriented. One cannot overstate what kind of difference this makes. Thanks to the entire service team. You have made our stay truly special. A special thanks go to Mr. Dineshen who (among others) always went the “extra mile” and was very gracious.
This account would not be complete, if we did not write about the “room for improvement”. First of all, the resort is two years old. However, it already shows “wear and tear”, as it is exposed to the elements of nature. It does not (yet) really matter, we are talking about chairs and furniture, especially outdoors, that are not perfect anymore. Also, the outside lamp in the balcony area seems to be very rusty. The most important thing that we experienced is technical difficulties in the electronics. We lost power three times, once it came back on by itself (but then the TV was in and endless and unstoppable background music cycle, until somebody (in our case, the reliable GEM Garry) came). The other two times the IT-representative had to come and to reset the system. Also, at 4.00am on our second night, the smoke detector went off and emitted a high pitching sound and a light signal. On the positive side, even at that hour, in 15 Minutes we had two people plus a ladder in our villa to remove the faulty smoke detector. We then saw that the second smoke detector was already removed, which might lead to the conclusion that this was not a one-time event. In all fairness it needs to be stated that after these incidents (that took place in the first 48 hours) everything worked perfectly.
The point that really was a negative is the non-visibility of senior management. You get a welcome card (that does not even have an email-address) in your room and someone greets you upon arrival but after that you do not see anybody until you depart where just 30 seconds before take-off there is another senior representative in time for winking us goodbye. The “front-desk” is manned by someone who can only call the GEM for addressing questions and there is not one manager who knows what we do, come for a chat in order to ensure the feeling to be well looked after. While we appreciate the concept of a GEM as the main interface to the guests, we have never seen it executed like here as the ONLY interface to the guests. However, there was a general “meet-the-guests-reception” which we did not attend, but that is not the point here.
Lastly, I would strongly suggest to review the tipping/service charge policy. There are tips for all meals plus 10% service charge, but there are no guidelines for tipping the GEM or virtually any possibility to leave a tip for housekeeping or other staff. In another resort, there was policy which I find very appropriate and that I would like to leave for your consideration: there is a suggested per diem tip for the GEM (or butler in other resorts) and (!) one for the rest of the staff. Both of which you can settle upon departure. With this you could also get rid of the extra tips in addition to the service charge during meals or drinks.
In closing: We had a great week and we will probably come back in the next 24 months. In our judgement, it is already one of the best resorts in the Seychelles, but it has not yet reached its full potential.
First the positives:
1. Consistently excellent staff. Clearly very well trained but also genuinely nice people. Importantly for us they seemed to treat all guests with the same respect, warmth and charm - irrespective of nationality, gender, sexuality, whatever.
2. Spectacular natural environment
3. Huge, beautiful villa - but see also some negatives below
4. Outstanding villa cleaning service, Vincent was great
1. Four beaches but no easy swimming. In our opinion the recommended swimming beach (Anse Peniche) is only safe at high tide, due to many sharp rocks and strong current. Despite following staff directions, green flag AND wearing rock shoes, one of us received a nasty cut.
2. Villa pool was unusable for 4 days due to pump/filter failure before our arrival and prolonged cleaning regime. We were offered a move only on day 4, presumably because the resort was full.
3. Our “oceanfront” villa near the spa was more like ocean view, as the shoreline seemed distant and was completely inaccessible. The main resort pool was a long buggy ride.
4. Helicopter on arrival was fantastic. Boat transfer was planned for departure but when we experienced on a day trip how small and open the boat is, we switched to the helicopter again for departure. This ended up being complimentary as compensation for villa pool problems. (For clarity the boat was perfectly safe but in our view not substantial enough for a comfortable 30-minute journey across rough seas with luggage etc. Other places we’ve stayed had MUCH better transfer boats e.g. Shangri La Maldives.)
5. Checkout was very strange for such an expensive resort. We had prepaid the room so the bill wasn’t huge, but appeared to include tax and service charges of 47% (!) as that was the difference between “net amount” and total, whether printed in Rupees or Euros. The receptionist just kept repeating that tax was 15% and service 10% and could not explain the apparent discrepancy at the bottom of the bill. So either the hotel’s system is wrong (unlikely) or just doesn’t show charges clearly. The amount was small so we just paid and asked them to reconcile later, but we left feeling very awkward. Oh and before all that we were presented with a separate €50 bill for a charity toy turtle which was a complete mystery to us. Again not a big deal, but why do things in this way? If you’re going to ask for donations, ask for donations.
6. Breakfast was never relaxing, despite the valiant waitstaff. Villa deck was full of assertive hungry lizards (!) and restaurant infested by birds. Yes it’s the tropics, and sharing a breakfast table with these visitors might not bother many people. We just feel the restaurant set up could be better designed, as we’ve experienced in many better places.
As already mentioned the resort did attempt to compensate us for not being able to use our villa pool - we were grateful for the free one-way helicopter transfer. We wish the resort well, especially all the wonderful staff. But sadly it’s not the place for us.
We stayed in Six Senses Zil Pasyon for our honeymoon and everything was perfect!
The resort offers an amazing relaxing getaway feeling, allowing you to fully relax and enjoy nature and a little corner of paradise.
During your stay you are assigned a GEM - Guest Experience Maker - ours was Maximilian (aka MAX) and we must say that he was just amazing, he would treat us always like VIPs and made sure that our stay exceeded our expectations. He really went to great lengths to make our stay was perfect, full of surprises and memories that we will remember forever.
The food is really good and it is tailored to your personal preference with the chef always available to accommodate you.
Our villa was perfect and very private, allowing us to enjoy our time together during our stay.
We fully recommend Six Senses Zil Pasyon and might very well come back (soon)!!
Thank you for the memories!