The Royal Crescent Hotel & Spa
What We Love
- Peaceful location on one of Britain’s most beautiful streets
- Fresh flowers in the guestrooms
- Taking a trip down the river on the hotel’s 1920's teak boat, the Lady Sophina
What To Know
- Free WiFi and parking
- It’s only a 10-minute walk to Bath's city center
- Children 12 and under are not permitted in the spa
- Free WiFi
- Parking On Site
- Room Service
Located in the middle of Bath’s Georgian Royal Crescent, the Royal Crescent Hotel (made up of two honey-hued townhouses) is a masterpiece in British architecture. A doorman in top hat and tails, a sweeping staircase, roaring open fireplaces, and chandeliers set the scene. The 45 guestrooms range from Classic to Deluxe and are traditionally decked out with neutral tones, antique furnishings, gilded mirrors, roll-top baths and Penhaligon’s products. Swathed in mink-colored silk, the Dower House Restaurant serves both elaborate three-course meals and afternoon teas. Overlooking the garden, the bamboo-and-slate-clad spa provides a relaxing haven with a full list of treatments and a 32-degree heated pool.
In the Area
This is Jane Austen’s town as well as the set of many a costume drama, so try Mr. B’s Emporium of Reading Delights, tucked away at 14/15 John Street, which stocks beautiful and unusual books and has a special “Bibliotherapy Room.” Of course, Bath is also famous for its spas. Once you’ve tried the hotel spa, visit the ancient Roman baths, and then relax at the modern Thermae Bath Spa, where the open-air rooftop pool is fed by ancient springs. For a soak complete with wonderful scenery, visit at sunset as the town glows golden. Bath’s architecture is enough to make you swoon: Wander up and down the streets and you’ll see Georgian squares, mansions and townhouses. The best are on the Royal Crescent, the Abbey and the Circus.
How to Get There
My experience at the Royal Crescent Hotel & Spa Day Retreat whilst having a massage treatment and an afternoon tea in August 2019 was a disaster. I received appalling customer service from the spa management both during my stay and whilst trying to obtain an invoice afterwards. They displayed a total lack of attention to detail, as well as being inconsiderate and neglectful in all areas of the spa, restaurant and gardens.
Without going into all of the detail, I submitted a complaint to the hotel senior management which ended up being 17 long paragraphs in length in order to cover the extent of the hospitality failings on the part of the Royal Crescent Hotel & Spa. I have never had to write such a long and detailed complaint to any business that I have engaged with as a customer and for context, I do not normally write reviews unless I am highly dissatisfied.
I addressed my complaint to the general manager and I received a dismissive and short response from the general manager’s personal assistant. I was not offered a refund for the very significant inconvenience, time wasted, money wasted and stress caused as a result of engaging with this unprofessional and disrespectful hotel.
My complaint to the general manager detailed confusing and neglectful customer service; unhygienic and dirty bathrooms and a rat running around the garden by the entrance to the restaurant. I had so much to inform the general manager about in my complaint that I did not even mention the overpriced and distinctly average food served for the afternoon tea and the fact that I was scratched by the therapist during my massage.
I would not wish this experience upon anybody and I strongly urge potential customers to avoid this hotel and spa until the manager has learnt to treat customers with respect and the sloppy, unprofessional and neglectful culture of the hotel has changed.
Just came back from The Royal Crescent Hotel after 2 nights of pure joy. Beautiful hotel with a wonderful garden. The staff are absolutely fantastic and helpful. My special thanks to Dylan who was incredible helpful. Our room was great and very comfortable. The food is delicious and the barman Tom is delightful.
As good as ever - wonderful staff, beautiful rooms, fantastic food, and a brilliant spa. Love this place, and will be returning as soon as we are able. The warm welcome starts before you've even climbed out of your car!!