4.5
Very Good 3015 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at InterContinental Resort and Spa Moorea in Moorea (Papetoai), you’ll be close to Tiahura Beach and Moorea Tropical Garden. This 4-star resort is within close proximity of Tiki Village Cultural Centre and Pihaena Beach.

Rooms

Make yourself at home in one of the 143 air-conditioned rooms featuring refrigerators and minibars. Rooms have private furnished balconies or patios. Wired and wireless Internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including outdoor tennis courts and an outdoor pool. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Grab a bite at one of the resort’s 3 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. Planning an event in Moorea? This resort has facilities measuring 62216 square feet (5780 square meters), including conference space. Free self parking is available onsite.

How to Get There

InterContinental Resort and Spa Moorea
Thiahura
Moorea, 98729 French Polynesia

Reviews

4.5 Very Good 3015 Reviews
Not Close to InterContinental Quality
John M

I had a 3 night stay at the IC Moorea. After staying at the IC Thalasso in Bora Bora, and having stayed at multiple InterContinentals around the world, I can say that this location did not live up to the brand standard.

The hotel is a little dated and rough around the edges. I had a Lanai room which pretty much met my expectation, so nothing to complain about there aside from some pieces of the room being quite worn down. The hotel seemed to appeal to families.

The turtle and dolphin areas were nice, as was the lagoon swimming area. The beach was less than ideal unless you wanted to take a tour - the view was essentially looking at a bunch of snorkeling/whale watching/etc boats looking to take you out.

The issues:
- At check-in, we had a nice porter take us to our room. Right outside of our room was the ice machine. Our porter tried it (it didn't work), and he proclaimed "of course it doesn't work." Not off to a great start by implying that a lot of things don't work as they were supposed to.
- Our porter took us in our room which was beautifully decorated for our engagement celebration. I greatly appreciated it. That being said, the porter informed us that we would be receiving champagne later - which never came.
- The concierge...oh the concierge. The second night we made a reservation in the morning for a restaurant around the hotel that would pick us up. We were told that they would call the restaurant, and if didn't hear anything from them, our pickup would be at 7:15pm. After being gone all day, we came back to our room with no message, got ready, and showed up for our 7:15pm shuttle to the restaurant. Ten minutes later we checked with the concierge who had a note in the system about making the reservation, but apparently it didn't happen and the restaurant was now completely booked. We had to scramble to find another restaurant with very little apology.
- The concierge...the following morning, we once again made a restaurant reservation with the concierge. We were told again that no news from them meant we would be picked up at 7pm. Knowing what happened the night before, I called the concierge desk and spoke to David at 5:30pm. He confirmed the reservation and pickup. At 7, we were waiting on our shuttle and ten minutes later went to the concierge desk again to find out what was going on. They apparently called the restaurant earlier, but there were no reservations available. Once again, we had to scramble to find a new restaurant. Not giving us an update was incredibly unprofessional. I don't think it was Josie's fault, but someone needed to own the mistake.
- The front desk...due to our other issues, we wanted to confirm with Jesse at the front desk that we did in fact have a shuttle booked for the following day to take us to the ferry. He knew of the problems we had, and said he would confirm the shuttle and leave a note on our door to let us know for sure that it was booked. No letter was ever placed on our door.
- The concierge/front desk...we sat waiting for our shuttle on our last day, getting there 10 minutes early. Twelve minutes after the shuttle was supposed to pick us up, I spoke to David who told us the shuttle was running late. The shuttle ended up being 35 minutes late and blamed us for missing it as he supposedly dropped people off at the hotel on time. We were actively waiting for our shuttle, so either he wasn't informed he was picking someone up, or he didn't ask anyone if we were there. Regardless, after everything we had gone through, I expected the hotel to be a little bit more diligent.
- Front desk/transition room...we got a key to a transition room to change and it was dirty with used towels on the ground. Just another microcosm of our experience.

At checkout, the front desk offered to take off the 2 drinks and fries we had on our first day (~$28). Honestly, though it was a nice gesture, the hotel had already failed in so many other ways that claims to be luxury. I was told the GM would be informed of the situation, but I never heard anything from him.

I cannot recommend this hotel, as the staff and training focusing on True Hospitality has obviously not reached Moorea yet. The hotel was a true letdown.

Finally, and not the IC Moorea's fault, but the Avis office there was incompetent and rude. They have a monopoly in the area, so just be prepared to wait.

Very negative experience
156lucan

The room 317 where I am staying is more similar to an hostel location than a 5 star luxury. In the room there is nothing of luxury a part the price paid. The bungalow it is very little with B furniture and no place for clothes (as in hostel). The bathroom it is ridiculous. The room it is very noisy near a dock.

Stopover for lunch
Marcie C

We took a day trip to Moorea from Tahiti. We stayed at the Intercontinental there so we wanted to compare. First of all, it is not the hotel’s fault that the food is uniformly bad throughout French Polynesia. (I say that on the authority of having dined in two of the 126 islands, ha ha. But I do think that it is not a foodie’s paradise.) The Intercontinental at Moorea has a sandy beach which the Tahiti Intercontinental does not have. It was a very pleasant place to stop for lunch.