Hilton Moorea Lagoon Resort and Spa
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
With a stay at Hilton Moorea Lagoon Resort and Spa in Moorea (Otumai), you’ll be convenient to Pihaena Beach and Moorea Tropical Garden. This 5-star resort is within the vicinity of Belvedere Lookout and Tiahura Beach.
Make yourself at home in one of the 106 air-conditioned rooms featuring MP3 docking stations and minibars. Rooms have private balconies. 37-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature designer toiletries and bidets.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including outdoor tennis courts and an outdoor pool. Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Grab a bite to eat at one of the resort’s 3 restaurants and 2 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 2 bars/lounges.
Business & Travel Amenities
Featured amenities include a 24-hour business center, express check-in, and dry cleaning/laundry services. Planning an event in Moorea? This resort has facilities measuring 1615 square feet (150 square meters), including a meeting room. Free self parking is available onsite.
How to Get There
Ending our 2 week French Polynesia holiday with a 3 night stay at the Hilton Moorea. We booked an over the water bungalow through the Hilton website, I am a Hilton Gold member so a few extras were included... mini bar and breakfast buffet daily. The hotel is lovely clear water, well laid out and mostly clean.
The bungalow looked a little “used” , stains on curtains, scratches on floors, shower not working properly, and as our bungalow was close to the land area - lots of roosters at 5 am.
Food was good, the crepe restaurant was very good ( highly recommend the Bounty crepe for dessert), clean, staff was the friendliness of the complete resort, and the sharks below was a nice feature.
Breakfast buffet was normal- fresh fruit, coffee, juices, hot items, and pastries.
The staff here is the biggest issue. They are completely rude or maybe they are just miserable. Every question is meet with a since of you bothering them.
I’m not talking about special request - I’m talking about simple things as requesting a taxi, making dinner reservations, or even scheduling our transfer back to the ferry. The activities desk employee was exceptionally hostile. I sat down with her this morning to go over the ferry schedule and to set up the transfer time. I had originally requested a private transfer ( one that didn’t stop at any other hotels ) As I was going over our pick up time - she said the shuttle would come at 1:45. I stated we had requested the private pickup and she stated “ well, you don’t need it, “. Well , I requested it and paid for it. It seemed like she thought it was too much work to schedule the pick up.
I don’t know if the staff here are over worked, underpaid, or if this is just normal - I would not come back. The Hilton needs to do some serious staff training.
My wife and I spent our honeymoon here. We were here for 8 days, 5 in a panoramic overwater bungalow and 3 in a garden bungalow so we experienced both and the differences between them. Bottom line, the overwater bungalow is definitely worth the premium. Moving from overwater to garden really felt like a comedown. Details:
Things common to all bungalows:
—The beds are comfortable
— The room A/C is quiet and effective without blasting you with cold air, one of the best hotel room A/C setups I’ve seen. Few hotels get this right, this one does so props on this.
—You are able to fully open the three panel sliding doors and several windows and really bring the outside in, though there are no screens on the doors or windows.
—There is one US style electrical outlet in the bathroom, all other outlets are European style and there aren’t very many. There are no USB outlets.
—The minibar includes free Cokes, bottled water, and Tahitian beer. The free water is important because the tap water in Moorea is not recommended for drinking.
—There are maintenance issues: Missing roof thatching, warped deck and exterior boards, missing peepholes, non-working lights, and our door lock failed once. Some of it is only cosmetic but nothing bums out a $400 sunset couples massage like not being able to get into your room afterwards and having to make two treks to the front desk, the second one coming back with a maintenance man, to get back in.
—The showers are messy and get water everywhere.
Panoramic overwater bungalow:
—The window in the floor brings in lots of light, so you will be up with the sun.
—Except for the open shower that gets water everywhere, the layout is excellent
—The views are spectacular along with the sound of the surf on the reef, and the privacy is good as well because of how they are laid out. I see people on forums trying optimize which bungalow they get. Don’t worry about it. Because of the way they are laid out, the views from all the panoramic overwater ones are great.
—The snorkeling in the lagoon off your deck is great, but beware the currents which can be strong and variable. When snorkeling don’t forget to go under the bungalows, a lot of the most interesting fish congregate there.
—Out over the water you get good breezes and we had no issues with bugs so the fact that there were no window or door screens wasn’t a deterrent to opening everything up.
—Go ahead and splurge for the canoe breakfast in an overwater bungalow. It is truly a signature experience and worth the cost.
—The air is still, there much less less breeze than overwater and there were mosquitoes and gnats which made the deck and plunge pool unusable in the evening and night and opening up the unit was a no-go.
—The plunge pool is deeper than the resort pool or the lagoon and is shaded all the time, so the water is chillier than elsewhere on the property. It also isn’t as private as we would have liked as the privacy screening doesn’t shield the whole deck. For these reasons we found the plunge pool more of a gimmick than a usable amenity.
—We were in a duplex unit and could hear everything from the other unit… either the walls are thin or the door between them lets in lots of sound.
—It’s easier to sleep in than overwater because it’s darker (no floor window). But there are open eaves in the toilet room that let bugs in.
—Note that the standalone garden bungalows have the same layout as the overwater so would be better than the duplex ones.
Overall resort experience:
—There is no A/C in any of the common areas, including the bars and restaurants. But they are open to the outside. If the breezes are flowing it’s wonderful, otherwise you will sweat. This seems to be the case everywhere in French Polynesia, not just here.
—There is no early check-in. If you arrive before 2:00 you will wait until 2:00. They won’t let you know if your room gets ready earlier, they just say come back at 2:00. However while you are waiting you can use the whole property including the pool, bars, restaurants, etc. so it’s not like you’re trapped in the lobby waiting, plus as part of room setup they deliver your bags.
—There is no compensation offered for problems. For example when our door lock broke and we had to hassle with front desk and maintenance to get back into our room after our sunset massage, nothing was offered to compensate (not even a drink at the bar or food discount.. nothing)
—The pool here is awesome. It’s the best I’ve ever seen in a hotel. Beautiful views in all directions, bar and food service, warm water with very mild chlorine, with a big tree at the deep end that keeps it shaded plus a sitting shelf, so you can hang out in the water all day and not worry about sunburn.
—This resort is not as exclusive as you may think. They sell discounted day passes and on Sunday the property was overrun with day pass users… Breakfast was a zoo, the pool was packed, and the amenities like kayak paddles and snorkeling gear ran out. They also sell rooms in bulk to vacation clubs. A huge club group arrived during our stay and basically took over the resort, degrading the experience for the other guests.
—The concierge is very good about making reservations and arrangements for pickup by offsite restaurants and tour operators.
—Overall the staff was friendly and attentive. Get to know the Polynesian greeting (ia orana) and the Polynesian thank you (maururu) because you will hear them a lot.
—If the shack at the pool that lends out towels, masks, etc is unstaffed you can help yourself and leave your equipment cards. You can also return and take back your equipment cards. I saw complaints about this in other reviews but I found the staff to be very mellow about this. Also the attendant was friendly, for example he taught me the proper way to tie a man’s pareo when he saw I was wearing mine wrong.
—A family of cats lives on the property among the garden bungalows and the beach area. They are friendly and help with pet withdrawal!
—Parking is free so if you rent car there is no extra charge to park it. I recommend renting a car for at least a day or two to explore the island on your own.
Yes there were some issues and things that could have been better. But we would definitely come back here again, it was a wonderful and memorable stay. One thing we might do different is try to find out when big groups are coming and avoid those times. Otherwise, it was awesome and worth the cost and the trip. Maururu Hilton Moorea!
I’m torn on how to write this review. This hotel was beautiful and a great location. We booked a garden view suite with our own patio and pool. The room was great, the beach, everything was amazing. My only bone to pick that makes this review a bad one is that we booked the Polynesian Show 2 days in advance with the activities desk at the hotel, and we showed up to be told that the show was closed for a private event. I traveled almost 19 hours to get to Moorea for my honeymoon, I doubt I will be back to this beautiful country, and I am highly disappointed that we did not get to see a show. It doesn’t end there, so they not only turned us away, they left us stranded with no where to go for dinner. So after leaving the front desk very frustrated, we went back to our room to call local restaurants to see if anyone can accommodate us on such a last minute notice. Luckily after a few calls, Le Mahogany was able to accommodate us. To my surprise, when we got our hotel bill they charged us for the phone calls made to find a restaurant for dinner. I will say after complaining they did take the phone charges off. But I am still saddened we were robbed of one of the moments we were looking forward to on our honeymoon.
We liked the Hilton at Moorea. The setting in the tropical gardens was lovely and dotted with bungalows. We were lucky enough to stay at the over water huts and they were great. Nice large bedroom, well appointed bathroom (hot water every time), private deck with outdoor lounges (be sure to ask for the cushions), and a swimming deck and outside shower. Some of the rooms needed a bit of an update, but we were happy. Water, beer and soft drinks are supplied and replenished daily. However, we needed way more water, so went into town to buy it.
It’s worth getting up to watch the sunrise. The noisy roosters on the island banks opposite the resort will remind you!
The staff were lovely, with the notable exception of the guys who look after the pool towels and snorkel gear, etc. They were dismissive and basically rude. Not sure why?
The snorkels, masks, kayaks and stand up paddle boards are free, so give it a go. The water is clean and warm, with many varieties of fish and coral right under the huts. We even saw a ray.
Breakfast was included and there was something for everyone.
Happy hour at the bar is good value too.
The Hilton kebab at the poolside bar (which closes early) is yum!
We had room service several times and the service was always prompt and friendly - and they managed to get our pizzas to us still hot on a rainy night!. Not sure about the prawn and pineapple combination though!
We went to the buffet dinner and show one evening. It wasn’t cheap but we thought it was value for money.
All in all, this was a relaxing experience and we wish we’d stayed a few nights longer.
We had an over water bungalow for 5 nights and it was amazing. This is one of those places you dream of when you think of the perfect vacation. Being able to swim out from your room and snorkel was really special. There was also a large glass window in the floor so you can look down and see fish. The water is only about 5 feet deep so it's quite safe for most adults that are not good swimmers. Lots of coral and fish everywhere. The water temp in April was 90 degrees and felt like a warm bath.
Aside from the water activities we were pleased with the free buffet breakfast and a choice of 3 restaurants for dinner. We ate a couple of night in the main restaurant and found the prices a bit high (everything in Polynesia is high) and the service nice with nice people, but on Tahiti time. The Crepe place out with the bungalows was fun and there were lots of fish and sharks directly below us. Our favorite was dining in the beach restaurant and enjoying the amazing views.
The hotel pool was also very attractive and inviting. We spent most days on the sandy beach.
All in all, this was one of the best and most interesting 5 days I have ever spent. I can't wait to go back.