4.5
Very Good 5719 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Six on-site restaurants and bars
  • Free shuttle bus to Orchard Road’s world-class shopping and the downtown business district
  • Resort-style pool surrounded by fountains and gardens
  • Free WiFi
  • Horizon Club Rooms offer a free buffet breakfast daily, plus access to a private lounge

What To Know

  • Different wings appeal to different tastes
  • The hotel still has some smoking floors
  • The spa’s massage rooms are small and basic; opt for in-room spa services

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

A stay at Shangri-La Hotel Singapore places you in the heart of Singapore, minutes from Tanglin Shopping Centre and close to National Orchid Garden. This 5-star hotel is within close proximity of Orchard Tower and Royal Thai Embassy.

Make yourself at home in one of the 747 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including outdoor tennis courts, a health club, and an outdoor pool. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands. If you’d like to spend the day shopping, you can hop on the complimentary shuttle.

Enjoy a meal at one of the hotel’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

Shangri-La Hotel Singapore
22 Orange Grove Road
Singapore, 258350 Singapore

Reviews

4.5 Very Good 5719 Reviews
Big Disappointment
Reviewed 1 day ago

Stayed in the Tower Wing which had very noisy and old ventilation system. Key card did not work because the card reader was out of battery. The furniture in the Family Suite had sharp edges posing risks to children.
Very rough facial tissues and toilet papers, only provided softer ones after request. Makes one wonder if the management is cutting cost.
Service was just ok and not particularly efficient. Hard to believe this is Shangri-la's flagship property.

Wonderful service; a 5 star hotel that does walk the extra mile
Reviewed 2 days ago

Of course one can expect great service in a 5 star hotel, but Shrangri La at Orange road does provide this service. Efficient and friendly staff, clean, all facilities available for business travellers (and family). Good food. Fast check in and check out. Only minus: airco in the public area's (specially the meeting rooms) is just too cold!

Perfection
Reviewed 3 days ago

This hotel was beyond exceptional. We stayed in the valley wing and enjoyed a beautiful room on the 12th floor with amazing views. The staff were excellent and special thanks to Mr Edward Chew who took the time to help us make the most of our limited time here. The breakfasts were the best we have experienced in any Shangri La hotel. Champagne bar and afternoon tea were a lovely treat returning from sightseeing. I can’t think of any negative comments to make about this hotel . They have got it so right. Thank you for a wonderful stay.

Very Disapointed
Reviewed 3 days ago

Arrived after a cruise to stay 2 nights , room was not ready were told to inquire in an hour ! Waited although could not find a comfortable chair together after nearly an hour inquired again and told again to ask in an hour !
1 and a half hours later roomers ready ! Then waited nearly an hour for luggage , bed room was nice , large but had no bath tub so whilst waiting for luggage asked to move to room with tub as suffer with bad back and like to soak in tub !
We were moved to a small room which was very average !
We then tried to get food down stairs !
Buffet had finished by this time and a la carte in Lodi area there was no where to sit !
I don’t like eating in bedroom so did not want room service ,
There was a take away coffee & snack kiosk in lobby so ended up having to get a snack from there and as no chairs to sit on had to eat outside in the heat and humidity !
Also very disappointed in breakfast area , good choice of food but felt as I was in a holiday camp cafetière! Decor and furnishings and lay out ! Certainly not THE SHANGRI - LA .
This particular hotel needs to look at others in its brand !
Especially Oman !
Which is A wonderful hotel !!

Great for family with kids
Reviewed 3 days ago

First time travelling with a 3 and 1 and half old and my experience at the Shangri-La was unforgettable! It’s a fantastic hotel if you have young kids as it caters for your every need, not just the kids but adults as well! Staff were very accommodating and friendly, nothing was too much trouble. Too much to mention but here are some of the highlights:
Free pram hire
Night light when sleeping with kids was perfect and even one in the bathroom which was great as you didn’t need to turn on the lights and disturb the kids.
Free Kids activities
Amazing kids play centre
Pool and wet play area for kids
Lots of variety for buffet breakfast
Horizon club is a MUST which also caters for kids!
Awesome pillow menu