Marina Bay Sands
What We Love
- The vertigo-inducing infinity pool on the 57th floor rooftop Skypark
- Rooms with great views of the city and Marina Bay
- Thai massage and other Asian treatments at the Banyan Tree Spa
What To Know
- The Skypark viewing platforms and bar are open to non-hotel guests and can get crowded
- The hotel sits above a complex that includes malls, a casino, and multiple performance spaces
- Pets are not permitted
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
The massive Marina Bay Sands complex encompasses 2,561 hotel rooms and suites, a shopping mall, a casino, a museum and dining options galore, including outposts from global celebrity chefs ranging from Daniel Boulud to Guy Savoy. Its crowning glory is the rooftop Skypark on level 57, with an infinity-edge pool, an observation deck, and nightclubs and restaurants. Hotel rooms are calm oases, with pale color palettes, separate sitting areas and work desks.
In the Area
The resort is so full-service and extensive that it would be easy to enjoy a Singapore vacation without ever leaving the grounds. The ArtScience Museum is devoted to art, science, media, design, architecture, and technology, and occupies a distinctive lotus-blossom-shaped structure. The downstairs mall, the Shoppes at Marina Bay Sands, includes an ice-skating rink and canals for sampan tours. One attraction worth leaving the resort grounds for (though you can probably see them from your room) is Singapore’s new Supertrees, vertical gardens that soar some 150 feet high.
How to Get There
The hotel itself is beautiful and on the surface staff are really nice. However it quickly became apparent that management only cared about milking customers for every cent possible.
1) Air Con is subpar. The lowest thermostat setting is 20° C but I was told the rooms would never cool to that point. During the day, expect your room to be very warm.
2) Everything here is stupid expensive. An okay glass of wine at the pool bar was $30+. I asked for an extra piece of bread once from room service and was told each piece is $4.
3) It was my friend’s birthday and his girlfriend had sent him a cake since he was traveling without her. We went upstairs to Club 55 for drinks with the intention of eating the cake. After being seated, the staff took away all of the forks and plates and we were rudely told no outside food was aloud period. I’ve personally never seen a restaurant not allow a birthday cackle.
Further, in room dining was hostile when we asked for plates and forks after leaving Club 55. There were 7 of us and we were told there is a “12 piece rule”. They refused to provide our 7th person with a fork.
4) Housekeeping is mediocre and slow to respond. Most days my room was not attended to until after 2PM.
5) This hotel was packed. I was told it is almost always at 100% occupancy. There are not enough elevators to service all 2.5k rooms. Almost every elevator was completely full and it would take quite a while to get up/down.
6) No turn down service. Given the cost of the hotel I found this especially disappointing.
I would not stay here again, ever. There are other hotels near by that are on marina bay. Stay at one of those and save your money.
This is undoubtedly one of the best hotels in the world, and a perfect place to start our honeymoon and East Asia tour. The building itself is a work of art and we spotted it from our taxi well before we arrived, the excitement building. Upon arrival the colossal size and sheer scale of the resort literally took our breath away and the impressiveness didn’t fade throughout our two night stay. It was 7am local time when we arrived, we were greeted with a smile and our luggage taken care of in the blink of an eye. Check-in isn’t until 3pm so we were a good 8 hours early so we weren’t disappointed when we couldn’t be given access to our room, but the check-in staff processed what they could and made sure we had access to the facilities, with a promise that they’d be in touch as soon as our room was available. This wasn’t an empty promise and we had to wait just an hour or so, this very early check-in was very welcome after almost 20 hours travelling. The surprises didn’t end there, we were delighted to realise we’d been upgraded to a higher floor room with a view and a better room type. The room was amazing, huge bathroom with his and hers sinks, wet room shower and separate bath, massive bed, so much space and all the extra touches you’d expect from a high end hotel. The view was simply stunning. There was a little gift of some chocolates for us in the room too. The service we experienced was excellent throughout our stay. I should probably mention the Sky Park and infinity pool, which is the main attraction. It goes without saying this is pretty epic and was actually a lot quieter than we expected, it isn’t exactly the most serene of pool side experiences so don’t go for tranquility but I guess that’s to be expected, it is a massive attraction and people go to get a photo of themselves in a pool with a view of the Singapore skyline as a backdrop. The resort itself extends well beyond the hotel, with a casino, shopping mall and dozens of restaurants. Breakfast options are available at three of the hotels restaurants and we personally preferred the breakfast at the roof top restaurant, simply because we could get poached eggs and eggs benedict. That said, the buffet breakfast in the lobby has the biggest variety of foods we’ve ever see and the quality was outstanding. The hotel has a slight corporate feel but given where it is, we expected that. Marina Bay Sands was a perfect start to our trip and we can’t recommend it enough.
Me and my husband selected Marian Bay to celebrate our Honeymoon and finish our Asia trip, there was not better decision; this hotel is unique and the customer service is excellent in special Mrs. Charmaine Ho, who helped us even before our arrival, she was so helpful, kind and with a high problem solve mindset.
I do really recommend to stay in a high floor room, you can see from there the night light show over Marian Bay and also you have the chance to go up to the restaurant or observation deck ( already included in your room fee) and enjoy the views and of course the Garden By the Bay light show. Room is quite big and with a delightful fancy touch.
Pool, speechless try to be on time for the cleaning time, by waiting a little bit you will be able to get that picture alone in the middle of the pool!
We do really recommend to stay here…