4.0
Very Good 231 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Novel, contemporary design makes for a memorable stay
  • Friendly and efficient service
  • Watching TV from the comfort of a Jacuzzi bath

What To Know

  • A 10 percent service charge and prevailing government tax per night will be collected at the Jetsetter checkout
  • With no pool or kid-friendly entertainment, it may not be the best bet for families
  • The hotel bar, Fabrika, is not open on Saturdays or Sundays

Amenities

  •  Bar
  •  Free WiFi
  •  Handicap-accessible
  •  Parking On Site
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Hip Luxury Modern Suite property condominium Resort Villa cottage

Overview

The Review

With a stay at klapsons, The Boutique Hotel in Singapore (Chinatown), you’ll be convenient to Red Dot Design Museum and Chinatown Heritage Center. This 4-star hotel is within close proximity of Singapore City Gallery and Maxwell Food Centre.

Make yourself at home in one of the 17 individually decorated guestrooms, featuring iPod docking stations and LCD televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with showers feature designer toiletries and hair dryers.

Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and wedding services.

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include limo/town car service, express check-in, and complimentary newspapers in the lobby. Planning an event in Singapore? This hotel has facilities measuring 8073 square feet (750 square meters), including conference space. Free self parking is available onsite.

How to Get There

klapsons, The Boutique Hotel
15 Hoe Chiang Road
Singapore, 089316 Singapore

Reviews

4.0 Very Good 231 Reviews
Drink
Reviewed 2 months ago

Good bar downstairs. Good hotel service. Good music and food. Place for chill and it's near the business district. Good place to chill out with colleagues after work. Happy hour in the late afternoon. Come again next time.

Pleasant stay, awesome customer service
Reviewed 2 months ago

Stayed for a night over at their Oasis Suite for my fiance's birthday celebration. I put in the remark during my booking and the hotel staff helped to decorate the room with balloons, a very pleasant surprise for him! Throughout our one night stay at the hotel, the staffs on duty were all very smiley and assist us in every ways that we needed. Although the jacuzzi was partly exposed to the office buildings opposite, it did not bother us much as we only used it at night. One of a unique staycation in Singapore.

Different. Nice. Unique Style.
Reviewed 2 months ago

Stayed for 1 night and pleased with the comfortable accommodation and unique styling. Have never seen a shower in the middle of the living area before but there was one. All the mod cons, free WiFi, USB charging ports, modern TV, electric curtains. And a shower between the bed and the bathroom. Staff were friendly and helpful. Would stay here again.

Extremely poor customer service and room quality. Better off picking a more established hotel stay at this price point.
Reviewed 2 months ago

The first thing to know when booking a stay at Klapstar is that it is pretty expensive - I booked a one-night staycation (picked the Oasis Suite) for around SGD500 - which, in all fairness, would be acceptable if (and only if) I get exemplary service and comfort throughout my stay. Unfortunately, I received neither at Klapstar and my experience is chronicled as follows.

Upon reaching Klapstar's front desk, I was served by John and my first words to him were: "I think I booked a room and I'm here to check in". I starkly remember his response to me: "you think?" While I appreciate that he was linguistically astute enough to pick out my poor choice of words, I failed to understand how it was appropriate for a front desk staff to make such sarcasm-laden remarks to guests. Determined not to let that affect the rest of my day, I dismissed it as simply a case of John trying to showcase his sense of humour (and perhaps his mastery of the English language as well).

Things did not look up as I stepped into my room for the first time, however, as there was a strong musty smell of stale smoke, which lingered around even after I requested for John to do something about it. More annoyingly, we found that the curtains in our room could not shut fully. Again, we asked for John to come upstairs to help us with but as he was unable to solve the problem too, he promised us that he will call maintenance to come upstairs to take a look. Feeling slightly relieved, we sat around waiting for close to thirty minutes before ringing John up for updates, to which he informed us that maintenance was off duty for the rest of the day and will only be able to assist us tomorrow.

We were flabbergasted. First, we were only due to stay only for one night - if our problem cannot be solved on the first day, how helpful can it be for the solution to arrive only on the second day? Also, should John not have informed us earlier instead of having us wait around before having to call him up again? Clearly, John is better at making sarcastic remarks than providing good customer service.

To share a little more about the room: our Oasis Suite at Klapstar reminded me very much of an enlarged version of a cheap motel room - the air was musty, the carpets were dusty, the bedsheets had holes in them, the walls had chipped paint falling off, and the jacuzzi was partly exposed to the residential as well as office buildings directly opposite our room (leaving us with little privacy when we were in the jacuzzi). On top of these, what horrified us was that there were large ants crawling all over the floor and sometimes even on our bed!

We hardly slept because of the ants and quickly checked out the next morning. We were served by Amirah at the front desk (goodbye, John!) and it seemed as if she had a worse morning than my entire night's lack of proper sleep. She was visibly frowning throughout the process of checking us out and when I asked if she needed anything else for our check-out, she replied very curtly, "everything is ok" with neither a smile nor a word of thanks for our stay. Well, at the very least, it was comforting for me to receive assurance from Amirah that "everything is ok" - given her expression and posture, I was afraid that I might have accidentally owed her a million dollars!

Suffice to say, we will not be returning to Klapstar in future and I strongly urge all potential guests to avoid this establishment at all costs. You will be better off and happier picking a more established hotel chain.

Beware check out time
Reviewed 2 months ago

I have never encountered a hotel that will clear my things from my hotel room before agreed check out time.

Booked a night at klapstar. Upon check in we had requested for a late check out and Kevin, at reception agreed for a 1pm check out. On the day of check out we were out and returned back at 1240pm to get our things. However to our horror we were told by Kevin that the room had been cleared out already. The reason given was that we didn’t confirm the check out time on the day of check out and they had called the room at 1230pm to confirm but there was no answer, and when they knocked on the door there was no one in the room. Because we didn’t have belongings in the room, other than a paper bag and a leftover cake in the fridge, Kevin and housekeeping then assume we had checked out and cleared those out and auto checked us out.
When I asked to speak to the manager he reluctantly took my call and explained the hotel has a policy of doing a reminder call half an hour before and if no one answers they assume checked out.

That is a ridiculous policy and I cannot believe a hotel would not honour their check out time and require guests to confirm the timing even though it’s agreed upon. And in addition go into the room to clear out my things before the actual check out time. This experience was a really unpleasant one and I highly doubt I would go back again.