JW Marriott Hotel Singapore South Beach
What We Love
- A luxe new hotel in Singapore, with breakfast, a room upgrade and complimentary extras
- Being one of the first guests to stay in this downtown Singapore hotel
- Design thrills by Philippe Starck everywhere you look
- Three gorgeously glam bars for day-to-night cocktails
What To Know
- The 654-room hotel opened in April 2015
- Expect upscale touches like 400 thread count linens, pillow menus and free minibars
- Steps from Singapore's top museums, shopping and restaurants
- Free WiFi
- Kids Club
- Parking On Site
A stay at JW Marriott Hotel Singapore South Beach places you in the heart of Colonial District, walking distance from Raffles City and CHIJMES. This 5-star hotel is close to Chinatown Heritage Center and National Orchid Garden.
Make yourself at home in one of the 634 air-conditioned rooms featuring minibars and LED televisions. Smart televisions with premium TV channels are provided, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Spa, Wellness & Premium Amenities
Pamper yourself with onsite massages and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.
Food & Drink
Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Business & Travel Amenities
Featured amenities include limo/town car service, a computer station, and express check-in. Self parking (subject to charges) is available onsite.
How to Get There
The room was small. The bed was more like a queen not king. We ordered room service at night and the staff put all our food on the desk under the TV. It was not enough space for us to sit and dine properly. other than room services, other delivery like ice and toothpastes took more than half hour. the massage experience was absolutely terrible. The masseuse only used her elbow all the way to push down instead of her hands on my back which I couldn’t bear. It was too painful. I stopped her quite a few times as I could not endure but she insisted. Technique was one of the problem. The masseuses were kind though but they were late and then the massage time was cut short. But anyway, it was totally not enjoyable as I was quite worried that i could be hurt anytime as it seems that my masseuse hasn’t been trained. The bright side was it was very quiet only a few people in the spa area that we could stay longer for the facilities.
This was a very last min booking for a special occasion. Emailed the hotel to do little decorations (liked the greetings on bed), received a warm email from management said they would be glad to arrange. However on the other hand, received another email from another hotel staff which informed that it would be charged and at least 2 days advanced notice while our check in was the next day.
The development on its own is astounding! South Beach felt like a world of its own, separated from the outside world. However the overall hotel experience and service standards were NOT on par, given Marriott is not a new player in the hotel industry.
I booked a Premier room with Executive Lounge access. Granted early check in was subjected to availability, I waited almost an hour for room to complete inspection. Arrived at 2:00pm, went through the usual check-in paperwork, was told room was ready but yet to be inspected, asked to wait a bit. 2:30pm came and still no news; meanwhile 2 huge tour groups came and all of them were already distributed room keys! Asked front desk again and she said official check in time was meant to be 3:00pm anyway. If the 2 tour groups could have at least 20 rooms ready before 3:00pm (and they arrived much after me!); is expediting 1 room really that hard? My experience with the other big hotel players were - it room wasn’t ready and front desk knew it was a Club/Executive Lounge access room, they’d have asked me to wait at the lounge and grab a drink first. For Marriott, I was left waiting at the hotel lobby. Inexperienced staff or different hotel policy?
Premier room was huge and clean. Bath tub was huge enough for 2 persons to lie in comfortably; best part of the room. Toilet has a seat warmer which is a great touch! Not fun sitting on cold toilet seats. Main room space wasn’t fully utilized in my opinion - there’s space enough to put in a nice couch or day bay by the windows but wasn’t there. Picture on Agoda also showed a comfy couch in the room, which was why I booked the Premier room instead of Studio/Deluxe room, quite disappointing.
Executive lounge was on level 2 which I think is a waste. Most hotels I’ve been to have theirs on high floors to play up the view and elevates the whole hotel experience! Lounge decor and ambience felt more like a cafe than an exclusive lounge - cheap looking furniture. Lounge was clearly under staffed, hot water flask ran out of water, coffee machine had error message for filter change, food served for evening canapés were nothing unique - instead we had cheap bites like fried wanton, kueh pie tee, tuna puff, glutinous rice with chicken? Nothing much that caught attention.
Sitting area was so closed to kitchen that staff were moving things around in trolleys, very distracting. The whole layout just felt wrong! Hotel guests shouldn’t be seeing such movements. You won’t see this at Conrad, Intercontinental, Park Royal @Pickering at all.
Breakfast the next day was nothing to rave about. Poor chap at the egg counter had to double up for noodle station; scrambling to take orders when egg station queue got longer. Scrambled eggs were left heated in a slow cooking pot? Only the top layer looked scrambled, the bottom bits turned into somewhat like steamed egg! Worst thing was the bacon - looked awful like overnight food; definitely not fresh, glossy and crispy.
There were also ants crawling on table near the windows. None of the above really shouldn’t be happening in an Executive Lounge. At check out, I mentioned that I had problem activating my Marriott account online but no help was offered to resolve the issue. Only advise me to sign the form for express check out.
So nope.... no more Marriott for me! My money is better spent at other 5-star hotels with way higher service standards, warmer staff and way better overall experience! Pretty disappointing given its my first stay with Marriott and expecting more. No excuses for a veteran player in the industry. No excuses.
Very nice hotel, great staff and location. Hazel in the Executive Lounge is so friendly, she made us feel very welcome each time we visited. Always a big smile, made sure we had everything we needed.
When I was checking in, I realized that I forgot my cell phone in the taxi. The concierge Mr. Muzaffar Azrin Bin Jamil asked me a couple questions about the taxi, the rate and then jumped into action. I was sure that my phone was lost but somehow he was able to track it down. In under an hour I had my phone back, I was completely amazed at how resourceful he was.
Excellent customer service by all staff members, I will certainly visit this hotel if my travels bring me back to Singapore.
We are Platinum premier elite so expect a lot quite honestly, and receive it automatically always. Not so at this facility!
The front desk arrival, starting at curbside, saw us passed from one rep to another. Asked to take a seat, then asked to register at the empty counter. No thank you for our loyalty, although they did mention our status. No offer of an upgrade...? I asked for one. Answer, "we will see...". Staff seemed very green. This is a new hotel, but not that new.
We were sent, not escorted, to our room. Immediately upon entering I was disappointed, and unhappy. SMALL! SMALL! SMALL. Tiny really. I called front desk and they said Hotel is full. Btw, 3 hours later people were still checking in when I walked by. Room 1525.
I put a call in to duty manager. She was really not pleasant and alluded that because I was using points, that revenue customers have preference. How did she think I got those points--- revenue spent at other Marriotts worldwide--- private travel paid for by me, not corporate. I put in a call to the GM, no answer-- It was a Sat. Nite-- he deserves time off... So how about the front office manager operator suggested-- ok, but no response from that person either.
We are at the very end of a two month Asian trip, most nights having been at Marriott family hotels. This experience has left me at odds with Marriott management. Mr. Sturmayr please do some evaluation of operations.
Check in process needs to be reviewed. Arrived at 3 pm as check in time but did not get a room until 4.30pm. Mobile app sent via email did not work for me- did not detect the room booking. Internet speed is very slow in the room. Had to resort to using the 4G network. I think the hotel is overpriced for the service provided. However room view is great overseeing the marina bay & padang. Gym is well equipped. Located near Raffles city & Suntec shopping areas.