JW Marriott Hotel Singapore South Beach
What We Love
- A luxe new hotel in Singapore, with breakfast, a room upgrade and complimentary extras
- Being one of the first guests to stay in this downtown Singapore hotel
- Design thrills by Philippe Starck everywhere you look
- Three gorgeously glam bars for day-to-night cocktails
What To Know
- The 654-room hotel opened in April 2015
- Expect upscale touches like 400 thread count linens, pillow menus and free minibars
- Steps from Singapore's top museums, shopping and restaurants
- Free WiFi
- Kids Club
- Parking On Site
A stay at JW Marriott Hotel Singapore South Beach places you in the heart of Colonial District, walking distance from Raffles City and CHIJMES. This 5-star hotel is close to Chinatown Heritage Center and National Orchid Garden.
Make yourself at home in one of the 634 air-conditioned rooms featuring minibars and LED televisions. Smart televisions with premium TV channels are provided, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Spa, Wellness & Premium Amenities
Pamper yourself with onsite massages and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.
Food & Drink
Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Business & Travel Amenities
Featured amenities include limo/town car service, a computer station, and express check-in. Self parking (subject to charges) is available onsite.
How to Get There
We arrived from a long overnight flight and were greeted very friendlily by Rebecca. The day before we were BONVOYED by Marriott Corporate and they had dropped our status from Platinum Elite to Gold without any reason or notification. That is important as we had booked the Ritz Carlton at first only to find out that they don't honor any benefits. So we switched to the JW in order to get the benefits. Having had our status removed the day before the stay was very frustrating and we fully share the frustration of many travellers with the HORRIFIC Bonvoy program. So here we are in Singapore without any status which meant no breakfast or lounge access. Rebecca to the rescue. We got two connecting rooms including lounge access which was huge for us. The room was well appointed, decorated and very functional. They also sent us wine and cake for our anniversary, which was a very nice touch.
Their staff at the lounge was outstanding too. An older female server, Jannah maybe? (Sorry for not getting the name right) was very attentive, pleasant and helpful. When the staff heard that my wife is a Vegan, the chef Wagu prepared a special snack for her every evening we were at the lounge.
While the hotel was great and has a very nice hard product, the soft product made it for an incredible experience. I can highly recommend this property.
If any Marriott Corporate employees read this, I have been a loyal Marriott Guest since the 1980s. If it wasn't for Rebecca and this porperty I would have switched all future hotel bookings to Hyatt/Hilton. This Bonvoy launch has been an incredible disaster, but this hotel came through and really shined!!!
We booked the Deluxe Room for 3 adults for a night’s staycation. The location has an easy access to the Esplanade MRT train station and within short walking distance to Suntec City, Marina Square and Raffles City shopping malls. The Bugis area can also be explored by foot from the hotel.
Checking-in was seamless and the reception tried to get a premier room so that we could be waived the charges for an additional rollaway bed. Although unsuccessful, we are grateful an attempt was made to do so.
The room is spacious with a view of the business district. Bathroom was unusually large with the bathtub, shower and water closet areas separated.
The highlight of the hotel is its 18th floor lap pool with a stunning 360-degrees view of the city, especially at night. The gym is also located on there. We saw guests seated at tables with their drinks at shallow parts of the pool enjoying the view.
What we felt was lacking: Whilst we are happy with the sleeping area, the bathroom lacked brighter lighting as only warm lights were used. There was also a lack of shelving space in the shower area, which meant that our personal toiletries had to be placed on the floor.
The JW Marriott Hotel South Beach stands out for its avant-garde design. It is appears to be a hotel primarily meant for business travellers. Perhaps for these reasons, the cost to stay at this hotel is also relatively high.
We had stayed in other hotels within the vicinity and already have our list of favourites. Unfortunately, this hotel does not make it to our list as yet.
In this hotel design rules over functionality; as so often ..the very people who ‘design’ for design’s sake never have to suffer their creations , and that for thumping S$ 350 per night!
Our room, with twin single beds was a nightmare to spend time in. The room hardly has space for one person but were a couple ..so please tell me where to put 2 suitcases plus briefcases – there is no space for it ! Very late we discovered there was a small storage (the door for which was so camouflaged we completely overlooked it) almost hidden area near the entrance ..but even then not wide enough to hold a reasonably sized suitcase
The space between the bed-end and the desk+rocking chair had the width of a briefcase! Why on earth a rocking chair in an already cramped space ?!
The TV and desk were designed to be way off the wall, - with sensible planning they could have put the TV directly on the wall, moved the desk closer to the wall and consequently saved 80 cm of very needed space !
The rather deep window bench takes up the width of the room, and it is really not needed. The window blinds next to the bench hadn’t been cleaned for months ..there is a thick layer of dust on it everywhere.
Bathroom: why have a ‘designer’ shaving mirror when the overall lightening is so poor you can’t even shave properly. The room is in constant semi-darkness. The light over the bath tub is a little brighter ..maybe they want us to shave sitting in the bath tub! The bath tub water faucet is right in the center of the bath tub and it was loose, - obviously previous guests have been using it as a railing to pull themselves up.
There is so much wasted space in this room, with a bit more ‘design’ experience, that space could have more functionality.
The central ‘art’ piece facing the bed looked like a huge ‘x-ray’ of a very sick person .
Front Desk: robotic, almost like bots. The only personal touch came from the Concierge Desk (Ms Deborah was excellent) and the bell boys.
I did answer the usual after-check-out questionnaire sent to me by email; I consequently got a reply email from a Mr Marc Tang - no job title nor a function on his email. Maybe Mr Sturmayr could teach this young man to be more professional in his email communication, - also it is proper to address your customers by surname ...after all the Marriott is not exactly a youth hostel.
I don’t normally review Singapore hotels because I think they should have the high service standards that Singapore should be proud of. My wife organized a surprise stay and booked a King Suite at JW Marriott Singapore for my 40th birthday. We had some guests who came over to celebrate the occasion. However, disappointingly, we realized that the mini bar fridge was not working resulting in a melted birthday cake and warm drinks. The hotel sent two technicians to take a look and they had to literally take out the unit and replace one of the components. While they were doing the repairs we had guests having to wait for drinks and inconvenienced while avoiding the dismantled components which had to be placed in the common living room while the technicians worked. After about 25 minutes, they informed that it was fixed and working. Unfortunately it was still not working and we had to demand for cooler boxes with ice instead. A suite is considered a higher tier to normal rooms and it should be fair game to assume that the room facilities should also be top notch. Regrettably this was not the case. As disappointing as this episode was, the hotel’s service and room cleanliness was top notch. Angie Lee, who assisted us with the check out, was helpful and took our feedback seriously while apologizing sincerely for the inconvenience. We are JW Marriott members and have stayed in JW Marriott hotels all over the world. We hope our next stay in JW Marriott Singapore will be better.
I stayed one night at the hotel. The hotel is very well located between commercial and business districts. So it is convenient for both tourism and business travellers. The staff is very well trained and helpful, especailly at the check in area . I really enjoyed the lounge which is huge and with a large variety of food and drinks. I have been really impressed by the decoration of the property which is a combination of design and luxury, Just fantastic! Room are big and very modern too. I will definitly come back during my next trip to Singapore, just the best!