Hotel Jen Tanglin Singapore by Shangri-La
What We Love
- The Orchard District location, near the shops on Orchard Road
- A friendly staff
- Pick your fish from the tanks in Ah Hoi’s Kitchen, one of 5 on-site restaurants and bars
- Free WiFi
- Club Rooms include free canapés and happy hours in the lounge
- Staff will open the gym and business center 24/7; just call if they’re closed
What To Know
- If you’re not staying in a Club Room, breakfast is $24 per person, per day
- Rooms are midsize (269 square feet) and free of fuss
- Expect to see business travelers
- Regular renovations have updated rooms, but hallways show some wear
- The hotel provides free shuttle bus service to the Orchard area and selected business districts
- Free WiFi
- Parking On Site
A stay at Hotel Jen Tanglin Singapore (Formerly Traders Hotel) places you in the heart of Singapore, walking distance from Tanglin Shopping Centre and American Embassy. This 4-star hotel is close to National Orchid Garden and Chinatown Heritage Center.
Make yourself at home in one of the 565 air-conditioned rooms featuring LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find an outdoor pool, a spa tub, and a sauna. Additional amenities include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands. If you’d like to spend the day shopping, you can hop on the complimentary shuttle.
Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.
Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
How to Get There
I am a Shangrila golden circle member for 8 years and a disabled person. Those days it was known as Trader’s. Location was great as it is near the city and is connected to Tanglin Mall where there are some good Italian and Greek restaurants which I frequented.
The disabled room is well maintained.
However, I was disappointed overall at the deteriorated level of service
Check in was the worst experience i had staying at a 4-5 star hotel. I was arriving late so I did online check in earlier. Upon arrival I went straight to the room key pickup for online check in. The counter was not manned. I noticed there was only one counter active and the receptionist was busy with other customers. So I continued to wait at the key pickup for 5 minutes. The porter kept asking me to queue up but I refused because if I already checked in online I should not need to queue up again. Then I saw one counter just opened so I quickly went to it. To my surprise, the reception turned me away, saying that the counter was only for a group of airline staff who just showed up. Then when I was finally served, the receptionist asked me why I did not get the room key from the online bookin counter?
I put a no disturb sign on my door so on the 2nd day the house keeping called me. She asked if I need to get the room cleaned, so I said no need but needed some bottled drinking water. Before I could finish my sentence, she hung up on me.
I can also hear a baby crying next door past midnight. Soundproofing is bad.
So this hotel has become one of my favourites with its quirky decor and off the grid, but near enough location. I’ve previously left reviews of the place, and the wonderful staff as well. However, for this visit, there is a sense of exhaustion from the team. Maybe it is my imagination, but the staff looked tired. While they still greet you politely, during the days I’ve stayed here, it felt more perfunctory and lacked the old enthusiasm.
Anyway, compared to my previous stays, I had one of the tiniest rooms ever. The bathroom felt cramp and even the closet in the foyer is small. Anyway, this stay for me felt a little disappointing. Still for the most parts, I do enjoy my time and the convenience with the free shuttle service to Orchard Road and the MRT.
I think the staff could do with a little cheering up and I look forward to a more positive experience with my next stay.
A welcoming hotel efficient reception. On arrival offered an upgrade from room to a suite at extra cost. We haggled for a reduction and they gladly obliged. The upgrade allowed access to the Executive Lounge serving hot and cold dishes and refreshments. Very relaxing after a day site seeing. Worth paying the extra. The suite was simply furnished & most comfortable, the kitchen clean, well stocked with basics tea, coffee, water, milk etc, the bedroom clean, comfy and smart. The bathroom well equipped and spotless. The choices of food delectable and delicious and ticked all the high standard boxes, making Asian and European cuisine a gastro experience to remember. A taxi or public transport is needed due to the Hotel's location. But please don't let put you off as it is a great hotel. We would highly recommed.