4.0
Very Good 3794 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Riu Emerald Bay All Inclusive in La Florida, you’ll be on the beach and minutes from Mazagua Aquatic Park and Witches Beach. This all-inclusive resort is within close proximity of Mazatlan International Center and Galerias Mazatlan.

Rooms

Make yourself at home in one of the 716 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and minibars.

Spa, Wellness & Premium Amenities

Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including a nightclub and a health club. Additional features at this resort include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the resort’s 4 restaurants. Relax with a refreshing drink from a poolside bar or one of the 4 bars/lounges.

Business & Travel Amenities

Featured amenities include a computer station, express check-in, and express check-out. Planning an event in La Florida? This resort has 28594 square feet (2656.466 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

Riu Emerald Bay All Inclusive
Calzada Camaron Sabalo
Mazatlan, 82110 Mexico

Reviews

4.0 Very Good 3794 Reviews
Very good hotel and location but spoilt by horrendous building noise
Reviewed 17 hours ago

The hotel pools, surrounding terraces and gardens were lovely with two heated pools and one cold one. The whole place was kept very clean.
Ocean bedroom had great views from the balcony. The only thing was you couldn't use the balcony because of the noise of construction work. The hotel was building a 300 bedroom resort extension which it was adding to the hotel. Diggers and jack hammers were going 7 days a week! They demolished a childrens play area and pool adjoining one of the main pools with guests sitting round the pool. They then started in the lobby of the main restaurant taking down ceilings etc. This area was protected from guests with sheets of plywood. If you want to enjoy a quiet holiday do not go there this month! Don't know when the building work will be finished. Nobody seemed to know. We put a complaint in when we left but have not received an answer. Shame it spoilt an otherewise lovely holiday.

Wonderful .... but one complaint
Reviewed 20 hours ago

Currently staying at this wonderful beachside resort. I researched a lot before planning my vacation so was fully prepared for the current construction. Not only did I see the many negative reviews here... but I did take note of the Sunwing alert on the Riu page. Nevertheless the positives I counted on far outweighed the negative so I booked Riu. I don’t have much empathy for those who don’t know what they are getting into when choosing their stay. I am blessed with a gorgeous view on a high floor on quiet side of hotel. Had I not been so fortunate ... I would have sucked it up (although I did pay the extra for ocean view despite criticisms that it was a scam as most rooms are). The food is good with a huge selection and the staff are mostly very friendly and professional. I feel very safe as a solo female traveller. I have spent most days on beach but today I wanted poolside for a different perspective. I was up early and chose a chair as far away from family pool as I could get ... right by the swim up and beachside bar. Much to my dismay a large family .. multi family group with young children took up a large piece of real estate beside me - right in heart of bar land where I expected would be screaming-kid-free zone as I understood it was adult area. Alas I had to move back to beach and was fortunate to find a free chair. If a family of that size wants to enjoy the pool with kids ...I would think they would only be permitted on family side and should get themselves do early enough to ensure so. This was a very preventable annoyance. When I questioned the young woman at front desk about whether or not there was ANY adult area - she haughtily said it was closed and seem irritated by my question. Bad morning lady? In my research I did not notice any kids at bar pool complaints as I did with other properties... so just a heads up. No true adult pool here if that’s what you’re looking for. I would certainly recommend Riu Emerald Bay otherwise.

A Hot Getaway
Reviewed 20 hours ago

We were aware of the construction at the Riu prior to our departing. I signed up for notifications through Sunwing. Everyone should do that! I was worried that the construction would spoil our week. But it didn't. The swim up bar was open and that is the side of the resort that the construction was on. It was loud. So our solution was to go to the beach. We didn't complain as the beach was a nice option. You have to get up to go get beverages. But there are many spots to do that that were close to the beach. The staff was friendly. The Sports Bar serves drinks before the 10 am opening of the bars outside. The hotel had bottled wine which was a nice surprise. The food was good. Our rooms were clean. Every room has an ocean view. It did get a bit windy a few evenings. I have no complaints at all. We got exactly what we wanted out of this vacation. All inclusive and lots of sun.

Fantastic
Reviewed 22 hours ago

Enjoying every aspect of our vacation here. Booked through Sunwing. Representatives at resort always helpful with arranging tours and navigating local transportation. Hotel is spotless. Beach and pool area wonderful. We could always find a longer somewhere but if you are set in a specific spot get out early and place your towels. Food is wonderful. Highly recommend booking the a la cart at Tabasco. Appetizers and dessert are buffet style but your main course is served. Hotel staff friendly and welcoming. We haven't been bothered by the construction at all. Yes there is some noise but on the beach the ocean and the beach bands drown it out. Hear it a bit more on our balcony but not in our room at all when the balcony door are closed.
All in all, we've had a wonderful time here. I would highly recommend it.

Winter getaway
Reviewed 2 days ago

This was the second and last time at this resort. Don't think for a minute that return visitors get any kind of upgrade. We had the worst room in the place directly facing the construction of the new RIU going up next door. 6 days a week and working well into the night not to mention the industrial lighting on site that remained on ALL night directly facing our room. We requested a king bed and got 2 twins pushed together. The water temperature while in the shower was hideous to say the least ranging from scalding hot to freezing cold. Our first morning at the sports bar they ran out of Kalua, can you believe that ? They didn't restock all week. Mazatlan is a beautiful place with a great beach just stay away from the RIU until the construction has been completed next door. On the upside the place is clean and the food is good with plenty of variety for all. The drinks are best from the lobby bar.Future reference for this hotel would be to stay above the 4th floor and stay away from all rooms facing the new RIU you're view is going to be limited.