4.0
Very Good 3526 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Riu Emerald Bay All Inclusive in La Florida, you’ll be on the beach and minutes from Mazagua Aquatic Park and Witches Beach. This all-inclusive resort is within close proximity of Mazatlan International Center and Galerias Mazatlan.

Rooms

Make yourself at home in one of the 716 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and minibars.

Spa, Wellness & Premium Amenities

Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including a nightclub and a health club. Additional features at this resort include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the resort’s 4 restaurants. Relax with a refreshing drink from a poolside bar or one of the 4 bars/lounges.

Business & Travel Amenities

Featured amenities include a computer station, express check-in, and express check-out. Planning an event in La Florida? This resort has 28594 square feet (2656.466 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

Riu Emerald Bay All Inclusive
Calzada Camaron Sabalo
Mazatlan, 82110 Mexico

Reviews

4.0 Very Good 3526 Reviews
Affordable all-inclusive for families
Reviewed 6 days ago

I’m a repeat visitor here and I have nothing but good things to say about the Riu Emerald. This hotel already has a ton of reviews so I’m going to focus on my take on two unique aspects of this hotel:
1. two story rooms
Not many hotels have two story rooms with two bathrooms, and this layout is perfect for my family. I prefer this layout to connected suites because I can easily keep an eye on my kids while still having enough privacy
2. Serious about safety
I feel comfortable coming here alone with my three children. Their safety procedures are the most stringent I’ve seen at any hotel. The vehicle entrance is half mile away from the building and it is guarded at all times. No vendors are allowed on the property unless they work with the hotel. All guests must wear wristbands and the property is patrolled 24/7. I was here during a missing teen report, and the staff‘s response was immediate and incredibly thorough (teen was hiding in a friend’s room) When I was re-entering the hotel from the beach at two in the morning, a guard stopped me to make sure I was a guest.

*a tip if you are traveling with kids* I don’t give my children soda, and they were quick to figure out they could get unlimited soda at the hotel. The staff is not supposed to say no to any guests (with the obvious exception of giving alcohol to minors, etc.), so in order to put the brakes on the soda train I really had to make it clear to the staff that I would make sure they didn’t get in trouble for saying no to my children.

Considering the hotel’s relative affordability, the value you get is well worth it. The only concern I have that I would mention is about the bees around the outdoor soda machines - of course bees are part of nature and can’t always be controlled, but if you have a possibly fatal bee allergy like I do, make sure to stay away from the soda machines- bees are circling around and they even fly up the soda nozzles. I never saw anyone gets stung but the bees definitely made me nervous

Friendly Staff
Reviewed 1 week ago

Lots to do, Friendly Staff, The only thing is I wish there was food early in the morning as we had to leave by 7 am and were told there was food in the bar which when I went down there was nothing. The foam party was awesome. The shows were good. Beach party was amazing. The rooms were clean. They only stock the fridge in your room every other day, with a family of 4 that likes a lot of water it was a pain as it was all one the first day when we did our outings. View from the room was amazing

Excellent stay at a hotel full of happy and ready to help employees!
Reviewed 3 weeks ago

We arrived on a Friday afternoon and were greeted at the door with a drink. Awesome! Let the vacation begin. It took us less than 20 minutes to check in and be in our room. We had a family room on the 5th floor which was very clean. Requested a crib for my baby and it was waiting for us when we got there. We had a king bed a full bed and a crib.

Great view from the balcony. Balcony had 3 plastic chairs and a small plastic table. Fridge was stocked with beer, water, and sodas. The wet bar included tequila, gin, rum, and vodka. The bathroom is big and has all you need.

Buffets were clean and the food was above average for a buffet. A waiter always greeted you and took you to your table where he proceeded on taking your drink order. The waiter came back regularly asking if he could bring us more drinks and would take the dirty dishes away. Only during one breakfast did the waiter not bring our drink orders after asking for them 3 times. Buffets are open from 7 am to 10:30 pm so there is plenty of food at all times of day.

Mexican restaurant a reservation is needed had camarones a la diabla (deviled shrimp) they were delicious. Main plate included shrimp, rice, and salad. This restaurant also had a large buffet area where you could pick from a large assortment of appetizers and desert.

Asian restaurant was buffet style but food was delicious. My favorite food at the hotel bar none.

Sports bar had all the alcohol you could ever need the food was a little like a cafeteria (nachos, burritos, pizza, and sandwiches) but at 3 am what more could you ask for.

All the bars in the hotel served XX lager and dark and had a large variety of mixed drinks.

Each night had a different theme and the show at theater was grea. one night was Mexican night another was Disney and another was a variety show with different imitators (Katy Perry, Shakira, Pit Bull, Selena, and J-Lo.

Pacha night club was fun it opened at 11 pm and closed at 2 am.

The pool area was clean a bit packed but still there was plenty of room to have fun.

The room attendant (Antonio) cleaned our room daily and did a great job. Each day leaving a different towel animal on our bed. He saw we had a baby with us and he left the animal he thought our baby would like.

All in all it was a great stay all the employees went out of their way to help you and this made our stay extra special. Definitely will be coming back hopefully sooner than later.

Only compliant would be the elevators a couple of times it took us more than 30 minutes to be able to get on one. A few times we decided on walking down and walking up instead of waiting for the elevator. Most times at least 1 elevator was not working which made it a pain to go up and down. 8 elevators for a hotel with over 700 rooms is too little something has to be done about this.

Dispite this inconvenience we had a great time.

Riu All Inclusive Classic Style
Reviewed 3 weeks ago

Riu Hotels are top notch in All Inclusive Hotels all around Mexican beaches.
You are received with a cocktail as soon as you cross the lobby entrance. The check in was quick but the room was unavailable at 3pm, so they just asked for an email and contact you as soon as your room is ready and they Jeep your luggage in a safe room. You can enjoy the resort menawhile, but it's rather unconfortable not being able to unpack and getting into the pool ir the sea, and still not having a room. In my case I didn't receive the email, but went to check with the front desk and the room was ready. Good thing about the hotel is that every room has ocean view, they all have alcohol dispensers (tequila, vodka, gin, rum, all own brand), a mini bar with beer, soda and water) with no extra cost which gets refilled every day.
Food is good, all restaurants are buffet. The japanese and mexican specialty restaurants need reservation, so O recommend getting up early (around 7 am) and book your table.
You have a copule of bars, a pool bar and a sports bar. Bars in pool areas end their service around 7pm. After that, you continue in a restaurant or the sports bar.
The beach Is beautiful and clean. The sea is rather agressive, if you dare to go deep, but there are lifeguards ir needed. But please, be careful and follow the beach rules. Also be careful with your towel, I had a bad experience with tourists who lost their own and took other people's towels instead. If you lose a towel, they will charge you for it.
Like every other Riu, they have pretty cool night shows and a private small nightclub if you want to continue having fun.
If you don't like huge amount of people, then try other hotel or try low tourist season.

Grand on the outside, just OK on the inside
Reviewed 1 month ago

My husband and I picked Riu Emerald Bay, Mazatlan for a long weekend get-a-way in June. This was our first experience with the Riu chain. Nothing fancy, but good value for the money. The property is well maintained and clean, considering the hotel has over 700 rooms. Staff is very friendly and offer great service. The restaurants are buffet style with pretty good selection of food, the dress code is quite relaxed. Try to avoid the lobby and the elevators between 10 and 11am, it gets very hectic around the check-out time. The pools get crowded early and stay busy all day, with about 1:1 kid to adult ratio. Great for families, not so good for couples. The beach is nice, we did not have a problem finding lounge chairs. The biggest complaint is the Sports Bar, which is also featured as a 24Hour food/beverage go to spot. The atmosphere is the most unwelcoming, including the staff. The selection of food is what you would find at the gas station. The TVs are smaller than computer monitors with poor selection of sport channels/events. The same goes for the selection of TV channels in the rooms. The only English speaking channels were CNN and Fox. It was an enjoyable stay, just not what you would get at Secrets or Hyatt.